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Reviews

(503)
(39)
(12)
(25)
(260)
  • Customer Service
    4.6 (428)
  • Timeliness
    4.6 (282)
  • Job Satisfaction
    4.6 (208)
  • Rates and Fees
    4.4 (250)
  • Product Quality
    4.6 (365)
  • Return Claim MadeYes (6) · No (395)

Reviewer Photos & Videos

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Anna

AnnaGreater Melbourne (Metropolitan), VIC

Great service

published

Andrew and Steve were professional and friendly. They manoeuvred a large floor to ceiling mirror into our en-suite and installed. It looks amazing. Thanks kindly to them for making it a seamless process.



Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationMobile rep Grant
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1 comment
Stegbar
Alexis P.Stegbar
Pony

PonySydney, NSW

Long time customer

published

Have used Stegbar windows and doors in our owner built house & 2 extensions for 30 years. Back again for another two rooms. Vanessa at Rowville has been terrific, friendly knowledgeable and competent. Knows her products. Thanks Vanessa - good dealing with you.



Customer Service
Product Quality
Return Claim MadeNo
Store LocationRowville
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1 comment
Stegbar
Alexis P.Stegbar

Onsite installers

published

Installers(Andrew and Steven) were fantastic. Splashback was installed post Handover with great care for the surrounding finished cabinets, floors etc.
Plus, it was late on a Friday, and the guys still showed a great work ethic. Clients were rapped.



Customer Service
Timeliness
Job Satisfaction
1 comment
Stegbar
Alexis P.Stegbar
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Andrew Mole

Andrew MoleSouth East Queensland, QLD

Excellent service

published

Nella at Stegbar Bundall has been more than helpful throughout our window ordering process, made changes promptly and effectively and always had good advice.
Pleasure to deal with and will be using Stegbar for all projects going forward.

Regards

Andrew Mole

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationBundall
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1 comment
Stegbar
Alexis P.Stegbar

Fantastic service

published

Riley has been great to deal with in getting quotes promptly and politely which is so often absent in the building industry. Keep up the good work and look forward to working with you going forward.

Customer Service
Rates and Fees
Timeliness
Return Claim MadeNo
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1 comment
Stegbar
Alexis P.Stegbar
Diana

DianaSouth East Queensland, QLD

Excellent customer service from rep Daniel

published

I have just received a quote from Daniel for installation of glass louvres for my balcony. As I am placing the quote on hold for the future I cannot yet comment on the standard of the job... will do in due course, but am very heartened so far by the courtesy and excellent service displayed by the rep, Daniel. I look forward to proceeding with the quote in due course.
Diana

Customer Service
1 comment
Stegbar
Alexis P.Stegbar

Andrew and Steven

published

Andrew and Steven from Rowville came to install frameless shower screen and went out of their way to make sure hardware was the right colour.Happy with end result and highly recommend Steven and Andrew from stegbar.Very polite and helpful. Well done

Return Claim MadeNo
Store LocationRowville
1 comment
Stegbar
Alexis P.Stegbar
Allan

AllanGreater Melbourne (Metropolitan), VIC

Joinery order

published

Vanessa Liberg handled my order. She was timely, helpful and responsive. I could not have asked for better service and as the order was amended several times she continued to respond immediately. I would definitely recommend Stegbar Rowville.

Customer Service
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationRowville
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1 comment
Stegbar
Alexis P.Stegbar
Jennifer

JenniferPymble

  • 2 reviews

Awesome service

published

My husband and I went into Stegbar to get an idea's for replacing our doors. Nella was amazing and so informative. She sent the quote through really quickly and followed me up. In my experience it is rare to get great customer service. Nella is an exception to this. I would recommend Stegbar. Thanks Nella

Customer Service
Rates and Fees
Timeliness
Product Quality
Return Claim MadeNo
Store LocationBundall
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1 comment
Stegbar
Alexis P.Stegbar

The reviewer stated that an incentive was offered for this review

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Windows and Doors

published

I dealt with Vanessa in sales. she went out of her way to help my client understand and achieve what they wanted out of there windows. this included several different quotes for different products.

Customer Service
Rates and Fees
Timeliness
Return Claim MadeNo
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1 comment
Stegbar
Alexis P.Stegbar
Neil M.

Neil M.Greater Melbourne (Metropolitan), VIC

Glass splashback and shower screen

published

Andrew and Steve installed glass splashback. Very friendly, arrived on time and even pstiatly waited/helped remove range hood that prevented glass going in.Jake was sales rep and always pleasure to deal with. Only glitch was several of false starts with install dates for shower screen, but a sign of busy times for Stegbar I suspect.

Customer Service
Rates and Fees
Timeliness
Product Quality
Return Claim MadeNo
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1 comment
Stegbar
Alexis P.Stegbar

Awesome to deal with.

published

I'm an estimator here at Stroud and dealing with Riley the rep from Stegbar has been nothing short of amazing when it comes to customer service. He is always there to help, whether via email or over the phone, and is so quick at fixing issues when they're brought out on site, if any.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
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1 comment
Stegbar
Alexis P.Stegbar

Great service

published

I am very happy with Stegbar for my new living room mirror installation. William was very attentive & friendly in explaining and providing me quotes and the installers Andrew & Steven are very efficient, friendly and customer focused. Well done guys!

1 comment
Stegbar
Alexis P.Stegbar
Andrew

AndrewGreater Melbourne (Outer), VIC

The Receptionist with a Consultants ability.

published
Customer Service
Rates and Fees
Timeliness
Product Quality
Return Claim MadeNo
Store LocationJeldwen Stegbar - Rowville Display Centre
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1 comment
Stegbar
Alexis P.Stegbar
Mikdev Construction

Mikdev ConstructionGreater Melbourne (Metropolitan), VIC

Great products, fantastic service and competitive pricing

published

I am a local builder based in the bayside and inner suburbs of melbourne. I use stegbar for all my wardrobe needs. The rep, Jake is easy to deal with, has great product knowledge and always does his best to provide me with the most competitive quotes possible. Customer service during and after the install is also fantastic, Jessie does an excellent job sorting out any installation or maintenance issues from the office!

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
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1 comment
Stegbar
Alexis P.Stegbar
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Noisy Windows x 2 in Home - Stegbar unable to Fix

published

We have had our home built by a project builder who have used Stegbar products. For over a year now we have been dealing with 2 x noisy windows: https://youtu.be/YLx2tKljFio
They have come out numerous times, each time with the servicemen having no idea what they are actually doing at the house so I've had to continually explain what the problem is and what has previously been done. They have changed the seals a few times and have now turned around and said that they can't find fault so are stating it's not the window that is the issue and are trying to pin it on a flyscreen vibrating to make this noise.
Would not recommend Stegbar to anyone.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
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David D.

David D.Greater Melbourne (Metropolitan), VIC

Very helpful

published

Bronwyn and the ladies in the front office went out of their way to help me find spare parts for my 22 year old security doors .
I’m another happy customer .

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationRowville
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1 comment
Stegbar
Alexis P.Stegbar

Exceptional Customer Service

published

I have been impressed so far with the customer service of all levels from Sales to the team at Installations. After I made contact to have my doors replaced the level of service has been prompt, detailed and informative. The team work together cohesively to provide me with all the information I need relating to the quotes, installation timeframes and easy instructions to make payment. They have also been flexible in my situation as I need them to work around other modifications I am currently doing to my premises. I'm looking forward to having the doors installed and finished. Have been impressed so far.

Customer Service
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Timeliness
Return Claim MadeNo
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Stegbar
Alexis P.Stegbar
Hilary H.

Hilary H.South East Queensland, QLD

Great Customer Service

published

Thanks so much to Nella from the Bundall Showroom - awesome customer service and my emails were always answered quickly and efficiently, often followed up with a phone call to check all received and understood. We contacted several other companies, some I am still waiting to hear back from (weeks after initial contact) and others took over a week to send me an initial quote.
Thanks for the great customer service!

Customer Service
Rates and Fees
Timeliness
Return Claim MadeNo
Store LocationStegbar Bundall
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1 comment
Stegbar
Alexis P.Stegbar
Paul

PaulWollongong

  • 2 reviews

Response to my enqujiry was prompt and appropriate

published

Requested a quote on the week-end and got an almost immediate response. This was unexpected and has me very interested in the product given the enthusiasm shown by the company

Customer Service
Rates and Fees
Timeliness
Return Claim MadeNo
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1 comment
Stegbar
Alexis P.Stegbar
Page 2 of 42
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Questions & Answers

Jezza

Jezzaasked

Stegbar SA

Hi guys,
My sliding and fly screen doors were not installed vertically plumb and I would like to adjust them myself if you could tell me which screw hole in which door does what. The sliding door has 4 holes, two top and two bottom facing direction of travel whereas the fly screen door as two holes top and bottom facing inwards.
Much appreciated

No answers
Marion C.

Marion C.asked

Our Stegbar tri-fold sliding door was installed 18 months ago. We now have difficulty locking the door because the snib no longer touches to enable the lock to catch on. If a knife is inserted triggering the snib, ti can be locked. How to fix?

2 answers
Adrian
Adrian

I Would contact unley or pooraka office and explain the problem.

Stegbar
Alexis P.Stegbar

Hi Marion,

Please call our Stegbar Pooraka office on: 1800 681 168 and a customer service representative will be able to provide you with assistance.

Warm regards,
The Stegbar Team

Kriz

Krizasked

How to open stegbar awning locks

No answers

Get an answer from our members and Stegbar representatives

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