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Reviews

3.3

217 reviews
5
(113)
4
(8)
3
(6)
2
(7)
1
(83)
  • Customer Service
    4.6 (88)
  • Timeliness
    4.5 (48)
  • Job Satisfaction
    4.6 (36)
  • Rates and Fees
    4.4 (45)
  • Product Quality
    4.6 (79)
  • Return Claim MadeYes (0) · No (83)
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Angela

AngelaSydney, NSW

Great Service

published

I rang up in the morning to source an acrylic strip for the bottom of my Stegbar shower door, and after describing the part to Matthew, he very kindly offered to source the product within the company and then phone me back sometime later. In less than 15 mins I received a call from Rodrigo at the Stegbar Chatswood store informing me that they have the strips there for me to pick up. Both Matthew and Rodrigo were extremely helpful and courteous. It's refreshing to know that there is still service out there. Thank you again guys.



Customer Service
Rates and Fees
Timeliness
Product Quality
Return Claim MadeNo
Store LocationChatswood NSW
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JCH

JCHSydney, NSW

A M A Z I N G ! ! !

published
Customer Service
Rates and Fees
Timeliness
Product Quality
Return Claim MadeNo
Store LocationStegbar, Taren Point NSW
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1 comment
Stegbar
Alexis P.Stegbar

Great product and Service

published

Thanks to Cathy and Brad for their help and supply of our 4 windows. Product was perfect and the service was excellent. Would highly recommend and wouldn't hesitate to use again.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
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1 comment
Stegbar
Alexis P.Stegbar
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Very happy

published

Stegbar Moorebank were the best company I have ever dealt with. When they promise that they will turn up at a specific time they certainly did.
Marcello provided an excellent service, and everything as done to our satisfaction. Their after service was excellent, when I asked for a part to replace my second shower door, Marcello was very helpful and turned up on time as usual.
If you are after a shower screen you can’t go pass Stegbar.
I would rate Stegbar 5 Star or six if there is one.

Timeliness
Product Quality
Return Claim MadeNo
Store LocationMoorebank
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1 comment
Stegbar
Alexis P.Stegbar
shirley

shirleyNew South Wales

great job

published

Peter and Danny did a great job organising, carefully planning and measuring.
Michael did a great job installing our new fitted wardrobe.
Peter was always there and available for any questions, before and during installation.
We are very happy and will use this company again.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationQueensland - gold coast
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1 comment
Stegbar
Alexis P.Stegbar
George Vumbaca

George VumbacaSydney, NSW

Great Experience with NATHANAEL ALLY

published

I d like to thank Nathanael as he assisted me from my first enquiry, through the quote process and the many changes I put him through. Though my order was quite small (4 windows/Doors) he still looked after me exceptional advice and service.
Regards George Vumbaca

Customer Service
Rates and Fees
Timeliness
Return Claim MadeNo
Store LocationChatswood
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1 comment
Stegbar
Alexis P.Stegbar
Michael W.

Michael W.Sydney, NSW

Totally happy with the new wardrobes installed

published
Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationStegbar Wardrobes via Moorebank office
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1 comment
Stegbar
Alexis P.Stegbar
Marie M.

Marie M.Sydney, NSW

Really happy

published

The Taren Point team have done a great job adapting to our changing brief and delivering as quickly as they could. They've been responsive and incredibly helpful with our two wardrobe orders. Thanks Natalie and Marcello. We have so much more (organised) space! Your installer Nick executed professionally and worked tirelessly to have the wardrobes installed as quickly as possible.
So much more room for my shoes now.

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Return Claim MadeNo
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1 comment
Stegbar
Alexis P.Stegbar

Noisy Windows x 2 in Home - Stegbar unable to Fix

published

We have had our home built by a project builder who have used Stegbar products. For over a year now we have been dealing with 2 x noisy windows: https://youtu.be/YLx2tKljFio
They have come out numerous times, each time with the servicemen having no idea what they are actually doing at the house so I've had to continually explain what the problem is and what has previously been done. They have changed the seals a few times and have now turned around and said that they can't find fault so are stating it's not the window that is the issue and are trying to pin it on a flyscreen vibrating to make this noise.
Would not recommend Stegbar to anyone.

Customer Service
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Timeliness
Job Satisfaction
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Return Claim MadeNo
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Paul

PaulWollongong

  • 2 reviews

Response to my enqujiry was prompt and appropriate

published

Requested a quote on the week-end and got an almost immediate response. This was unexpected and has me very interested in the product given the enthusiasm shown by the company

Customer Service
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Timeliness
Return Claim MadeNo
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1 comment
Stegbar
Alexis P.Stegbar

Excellent team from start to finish

published

Stegbar chatswood team (Rob) assisted us in solving our old sliders. He is a real Gem took time to recommend the right product and followed up throughout the process. I highly recommend Stegbar.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store Locationchatswood
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1 comment
Stegbar
Alexis P.Stegbar

Bad customer service

published

Stegbar left us with doors that did not lock and let in air for 8 weeks while the NSW bushfires were at their worst. This compromised our security as well as our health, including that of a 10 month old baby. I had to constantly chase for updates, there was zero proactive communication. I wish we'd done more research and used a different company as the final product is very heavy and hard to slide, and the fact the customer service was non-existent.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationChatswood
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2 comments
Stegbar
Alexis P.Stegbar
CSN
CSN

I have already sent an email with detailed feedback on this experience to the address provided. Looking forward to receiving a response.

Annette

AnnetteRichmond-Tweed, NSW

Great service and quality

published

Peter Gallager quoted my shower screen and Murray installed in. I am absolutely over the moon with service, quality and price, will definitely recommend Stegbar to family and friends. Annette

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationBallina NSW
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1 comment
Stegbar
Alexis P.Stegbar

AMAZING SERVICE - Thank YOU Alison...!!

published

I wanted to mentioned how happy I was with the service & assistance that I was given by Alison - AMAZING..!!...Very Happy...!!... I can be very fussy, but nothing was a problem...have been served by Alison more than a year ago and had the same experience - very happy and GREAT TO SEE....Thanks Alison...

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationTaren Point
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1 comment
Stegbar
Alexis P.Stegbar

Awesome service Thanks Natalie

published

I needed a couple of parts for My Stegbar showerscreen and had just about given up, but Natalie at Taren Point had just the parts and was amazing with her service and had the patience to track down the parts required. Thanks Natalie, saved me buying a whole new shower screen.

Customer Service
Job Satisfaction
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Store LocationTaren Point
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1 comment
Stegbar
Alexis P.Stegbar
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GMO

GMOHunter Region, NSW

Starts off well but service declines

published

Ordered a bunch of windows - windows were delivered on time. Required glazing post installation, glazing was postponed multiple times and is still outstanding. Promises made and broken, uncontactable and non-responsive. Terrible experience.

No urgency to resolve from Stegbar given we had to pay 100% of the cost upfront.

Still waiting to hear from anyone at Stegbar.

Customer Service
Rates and Fees
Timeliness
Product Quality
Return Claim MadeNo
Store LocationKotara
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1 comment
Stegbar
Alexis P.Stegbar
Sarah Y.

Sarah Y.Illawarra, NSW

Hiro wardrobe doors absolutely amazing quality

published

I rarely write reviews, but when my Hiro doors were installed, the quality, the appearance, and style were of the highest standards. Thus they deserved a review. We are very satisfied with the doors, and recommend Stegbar Hiro doors. The other wardrobe company doors dont come close to these doors. Once again Thankyou for top service and amazing doors,

Thanks Errol and sarah

Customer Service
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Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationStegbar
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1 comment
Stegbar
Alexis P.Stegbar
A owner

A ownerSydney, NSW

  • 3 reviews

Problem solved

published

I bought some Stegbar cedar sliding doors for my shed 2nd hand and the rollers need replacement. I called Chatswood store and the staff was very helpful and identified the parts quickly. Paid and picked up the first pair, spent less than 5 mins in the store. I then went in to buy 2nd pair for another door, my experience was also the most pleasant and wasted no time at all. The doors are very solid and I have no doubt they will serve the purpose for the years to come. All in all, extremely positive experience from very professional staff for customer service. Very happy to write this review and support a professional team of staff.

1 comment
Stegbar
Alexis P.Stegbar

The reviewer stated that an incentive was offered for this review

Richard Ashley

Richard AshleySydney, NSW

A wonderful experience by Tim at CHATSWOOD Store

published

I wish to heartily thank Tim of Stegbar CHATSWOOD Store in helping me out. I was looking for a hard to find Window Lock, so Tim there, made me one up from parts he had (gratis). Tim was helpful from start to finish. I remain a very grateful local customer indeed! Tim Thank you !

Customer Service
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Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationChatswood NSW
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1 comment
Stegbar
Alexis P.Stegbar

The reviewer stated that an incentive was offered for this review

Gary Shepperd

Gary ShepperdSydney, NSW

New Laundry, it's just perfect!

published

Great job by everyone involved! Our new laundry looks as good as i had hoped, from a humble sketch to a proper plan with Roberto's help, and then professionally installed by a genuine tradesman and very thorough Nick, we have all the cupboards now, along with the functionality and style we had only dreamt of, so a big thank you to all involved, Regards Gary Shepperd

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store Locationfrom their website and came from moorebank
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1 comment
Stegbar
Alexis P.Stegbar
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