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Stegbar NSW, Taren Point
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- 2 reviews
Natalie went above and beyond to help us out with an unfinished item on our new home build If more CSA we’re like her then everyone would be happy. Well done and thanks Natalie from Peter and Patricia Tanilba Bay
Beware. Poor quality, poor service, as others have said, this company is great at the sales part - and fobbing off customers when issues arise during and after installation, in my experience
Just what we wanted and result was beautiful. Due to going on holiday shower screen was installed after mirror. Screen was not installed at the same time as installer found a fault in original screen and would not install until a new one was ordered.
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- 2 reviews
- 3 likes
I placed our walk in wardrobes order on 12 Oct 21 and was advised that installed within 4-6weeks. A week later a person called to lock in 18th & 19th Nov 21 as installation date, which I accepted and ensure my calendar is clear and I am available at home to give allow access to the trades to do their installation. As we reached a week ahead from installations to check if everything was on schedule. The CSR I was dealing with advised that he doesn't see my job even started to be in the position to be installed but installation still is scheduled...
Read more for 18th Nov 21. On Wednesday 17th Nov 21 I received a call from the Operations team member advising me that the person who cuts the edges for my wardrobes didn't turn up to work hence, there is a delay by a day but they will start and finish the installation on Friday 19th Nov 21. I was fine with that, but on the 18th Nov 21 I received another call from their operations team (this time a different rep.) and was advised that they are finding difficult to source a critical component of my wardrobe and hence they would not be able to install Nov 19h but move to Nov 22nd. I was disappointed as I had rescheduled other trades to commence their work on 18th & 19th Nov, to week after on 23nd Nov, I demanded for it to be installed on Monday 22nd (today) and the operations lady said she will lock me in. Come Monday 22nd Nov (today) I received a call advising that the installer scheduled has called in sick and they will need to find another installer hopefully tomorrow to come and install but can't provide me a timeframe. This really annoyed me as I have been receiving mixed messages and different stories from their team on installation. I basically think once Stegbar secured the 90% deposit, it basically forgot about my order until I followed up, and even then they were not prioritizing my job to be completed asap because they don't care as they have already received majority of their money. So the moto is screw the customer they can wait if they want their product. Won't even compensate you for the delays and lies they make up.
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We submitted our plans to Alison Reid and the customer service I received was above and beyond. Alison provided essential information that was not obvious to us. Thank you Alison because you have been a gem and I hope to deal with you again.
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- 2 reviews
I am over the moon with my two new dressing rooms/ wardrobes.
Natalie at Taren Point store was outstanding! From the start of the experience Natalie was very professional, warm, friendly and product savy. She went above and beyond to please us and make the experience stress free.
Andrew, who installed the robes, also was outstanding! He was also very professional, thorough, and ensured that every detail was completed to perfection.
Thank you Stebar Taren Point!
- 2 reviews
- 1 like
I had a Walk in Wardrobe built and me and my wife are very happy with the quality and finish.
Marcelo our sales and service contact and Anthony the installer were very helpful and easy to deal with. Thank you gents.
John
Roslyn, Alison and all the team at Taren Point were fantastic from the beginning with product selection, price and after sales service going up and above expectations. If you need aluminium doors and windows don't waste your time going anywhere else getting prices go straight to Stegbar where you will receive customer service like it should be.
I would like to say Roslyn and Allison from the Tarren Point store went above and beyond to help us out with our enquires . Cannot thank them enough . Great customer service .
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- 2 reviews
- 1 like
We were ready to install new sliding doors went into Taren Point show room spoke with sales lady about sliding doors. We left details and we were told a salesperson would contact and arrange messure and quote never turned up or contacted
Thanks anyway when your company did not contact I have got a builder to put new doors in.
- 2 reviews
I ordered a shower screen from Stegbar, my old 19 year old Stegbar screen was taken out and my new screen was installed by Eddie and James. There was a problem where one part was faulty so they had to come back the following day to finish installation. Eddie kept in contact and they were very professional and cleaned up any mess.
Hi Sharon,
Thank you for taking the time to provide this positive review and feedback....
Read more Warm regards, The Stegbar TeamMarcello was great - positive and flexible and gave me some good advice about my kitchen. The only issue I had was that the quote was a lot more than I expected.
Hi Anita,
We really appreciate you taking the time to provide this positive feedback on Marcello. We hope that we will be able to assist you with any of your requirements....
Read more Warm Regards, The Stegbar TeamFind out how Stegbar NSW, Taren Point compares to other Home Renovators
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Natalie and Alison are fantastic.
Very helpful and knowledgeable. Extremely friendly and happy to take time to explain
Definitely recommend the team at Taren Point. Were able to answer all my queries and took the time to explain.
Hi Nora
Thank you for your positive feedback on Natalie and Alison. We are so pleased to hear they were able to assist you and we really appreciate the recommendation....
Read more Warm Regards, The Stegbar TeamJust been in to see Natalie @ Taren point to discuss new wardrobes for our home.
WOW!!
what an amazing experience. Super friendly, super knowledgeable, super eager to help us get the wardrobes of our dreams.
Pricing was also excellent.
Highly recommend you see Natalie if you want excellent service and great wardrobes.
Hi G Oh,
Thank you for taking the time to provide this positive feedback on Natalie and Stegbar. We are so delighted to hear about the level of service she provided to you and we look forward to bein...
Read moreg able to assist you with any of your future requirements.After an unpleasant experience attempting to order our wardrobe from another company, we found Natalie from Stegbar at Taren Point. She not only furnished us with a substantially better price, she also provided us with superior customer service. Her suggestions helped to deliver the wardrobe that suited our requirements completely. Every request was handled quickly and thoroughly. Not only did we purchase our wardrobe from her, but also ordered a new showerscreen as well. Both products more than met with our expectations. In addition, we ...
Read morealso found the installers were great to deal with...particular mention should be made of Andrew, who ensured that the wardrobes were of the highest standard. We have no hesitation in recommending Stegbar as they provide far better value for money and good quality with their products.Dear JCH,
Thank you for taking the time to provide this positive feedback. Nothing makes us happier than to know that our customers have had a great experience with us and that they love their new St...
Read moreegbar products. We really appreciate your recommendation and we hope you love you new Stegbar wardrobe.Questions & Answers
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Dear Robert,
Thank you for reaching out and providing this feedback. We apologise this happened and would like the opportunity to rectify this with you. To enable us to have someone follow this up ...
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