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Good quality and quick delivery
Good quality clothes, friendly staff and quick delivery. Have ordered through them multiple times and have always been a very happy customer and keep coming back! Highly recommend buying off Stelly
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Bola SekSouth East Queensland, QLD
- 6 reviews
I like shopping with Stelly
I shop with Stelly occasionally, mainly I purchase jeans, and so far have had no problem with my ordering. The service is fast and reliable, I can’t believe I placed an order at 10.05am this morning and got a confirmation dispatch at 10:45am.
The quality of goods is acceptable, no complaints. I’m happy with my purchase.
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Olivia TGreater Melbourne (Metropolitan), VIC
Terrible customer service
I order online frequently and never have I had an experience so poorly then with Stelly. Have ordered 3 times with them now and have had issues each time with them. This time around, I explained my frustrations and asked for a refund as I do not want to associate with the brand anymore and had my refund declined with no response to my email as of yet. Terrible service.
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Terrible products and service
Poor quality of clothing and even worse service! Contacted them about receiving a refund as the item I bought was terrible quality for premium price, stelly refused and has not responded to the claim I have put in with NSW fair trading. Obviously they have been through this plenty of times before!
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JasminePerth, WA
Fast delivery, good quality
Very happy with efficient process and fast delivery - ordered on Wednesday and received on Friday.
Great quality of material for dress. Was a bit nervous from reading reviews but would recommend and purchase from Stelly again.
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Karlia B.Greater Melbourne (Outer), VIC
Fast and Quality
Website was easy to use and offers a number of reliable payment options, including afterpay!
I bought a dress off their website, great quality, ended up ordering another in a different colour I loved it so much.
Fast shipping and they keep you up to date with order confirmations and shipping.
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Moriah N.South East Queensland, QLD
Incredibly poor quality.
I was so disappointed when my item arrived.
I purchase a $75 dress in which it looks as though it's about to fall apart, the stitching is unraveling and the thread in the rest of the dress has holes through it. The material is see through and not as shown on the model. Will be returning the dress.
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A.P
- 2 reviews
Love!
Was really scared to receive my order after reading bad reviews, excellent customer service & super fast shipping. My dress looked exactly like the photo online couldn’t be happier! Highly recommend
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GeeSouth East Queensland, QLD
Great service
All the information is given to me via text or email. Clear and precise with all deliveries, very happy with the service brought by the delivery person.
Great customer services as well.
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Bibbicolac
- 10 reviews
Extremely happy
Never purchased from Stelly before but placed my order & I was thrilled to receive shipping details the following day. My order was as expected & I'll definately be shopping with them again.
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Bad service
Ordered a dress on the 11th December and estimated delivery time is 3 January 2020. You guys need to state how long your postage is if your not paying $20 aud for express I paid $10 aud standard but didnt think it would take over 20 days to arrive. Should atleast be free postage if its going to take that long.
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forced to purchase something else which wont fit because of a rubbish policy. Not an ethical company in my opinion
sizing too small never to buy there again sizing too small never to buy there again sizing too small never to buy there again sizing too small never to buy there again
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Clothes are good service is the opposite
Took over 10 day to return something and get a store credit. When I first purchased I used a 20% of code then Once I finally got my store credit (they had a new 15% code) but it only lets me use the credit code :( so the same dress but different size ended up costing an extra $22. I wish Stelly was quickly and organising returns.
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HayleySGreater Melbourne (Outer), VIC
Amazing service!!
every time I have ordered on stelly it either arrives the next day or within two days!!! and I am always impressed with the quality of clothing and sizing never disappointed with this store!!!!!
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Absolutely love!
Stelly never disappoints!! Always a quick delivery date and the clothes are as what are pictured! Definitely will be back ordering more clothes soon as every dress that has arrived has been an amazing fit.
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Court
- 2 reviews
Great!
Awesome customer service and a great range to choose from, great quality products plenty of different colours and styles to choose from and at a good price fairly reasonable p
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Horrible! So disappointed
I bought three dresses, AVALON HEIGHTS dress, MELLODY dress and MUSK dress. They were all of the cheapest quality and misrepresented on the website. Was the biggest waste of money ever and their return policy is sneaker only mentioning they only give gift cards once on the whole page and otherwise just use the word return. So so so disappointed, I feel that if a company is going to sell clothes online they need to give customers an option to return if they don't like the product. If they made garmets to a higher standard then maybe not so many people would want a return.
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Alexia GiannesiniSydney, NSW
Beautiful dress !
I bought the Magic Garden Dress in Emerald Green and I am super happy with my purchase. It arrived a day after I ordered it and it looks stunning, exactly like the photo, with a really comfortable fit and feel. I struggled a little with the zipper, but it's nothing that some oil can't fix. I also decided to have it steam cleaned because it arrived a little bit creased, which I'm sure is an inevitable result of being shipped. It was really great value for money at only $70, compared to plenty of other sites that offered formal dresses at $200+. The dress makes me feel glamorous and sophisticated, perfect for my event.
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Good quality
Good quality very happy wit h it and would but again. Shame the dress I bought was too big but if it was my size it would have been perfect
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The reviewer stated that an incentive was offered for this review
Paige AprilMetropolitan Adelaide, SA
Amazing!!
I have been using Stelly for years now ! I have never had a problem with the site, clothes or shipping. The clothes are high quality and you definitely pay for that quality.
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Questions & Answers
Joyce J.asked
how long does the shipping take?
2 answers
I placed my order on the 12th of july and received my item on the 15th.
Customer service teamStelly
Hi Joyce,
Please see here: https://stelly.com.au/content/18-shipping
For any further questions, please contact [email protected]
Veneasked
Hi Stelly team,
I am getting married this summer (in Europe) and I really like the Lady in Lace White Dress.
Could you please advise me if this would be a good purchase - since I would wear it as a bridal gown (it's important ofcourse that I don't get something totally different than what is shown). Is this dress good enough to be a bridal dress (at a seaside wedding)?
My measurements are: Bust - 88cm, Weist - 72cm and Hips - 93cm. I am 163cm tall and weigh 56kg. Would a size 8 fit me? Or better 10?
Thank you in advance for your help and time...and your honesty!
Kind regards,
Vene
2 answers
Customer service teamStelly
Hi Vesna,
Thank you so much for contacting our team and congratulations on the wedding!
As the Lady in Lace dress in white is a pre-order, I don't currently have a sample of it in the office. My production team assisted on the shoot and have seen and worked with the dress and believe the scallop eyelash hem is extremely stricking and the is a slight lace trail as well which would be beautiful as a wedding dress. We believe this is of high quality and would be a beautiful dress for you European relaxed seaside wedding :)
We have found with this style in black that the sizing varies from dress to dress slightly. Once we receive the dress into our warehouse we would be more than happy to use your measurements provided to measure your particular dress.
We hope this information helps!
Thank you
Thank you :)))
Lily M.asked
hello I have ordered a few items of the Stelly website and on the tracking website and it says that "delivery was attempted" but the package is no where to be found. I went to the post office and they don't have it either, nor does the mail man. I have emailed [email protected] but no one has responded. I would really like to know, where my package is? this is ridiculous
3 answers
Customer service teamStelly
Hi Lily,
We hope you are well.
Please note that you contacted us on a Sunday and our office was not back open until this morning. We have replied to you this morning to your email address.
Thank you
I would be doing better if I had my clothes that I ordered. I have been to the post office, I have asked the mail man but my clothes are no where to be found
Customer service teamStelly
Hi Lily,
We hope that you are well.
Wer are following up with you to see whether this was resolved with you and if there is anything we can do for you.
Thank you
Stelly Team x
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