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Sunbeam Cafe Series PB9800 Questions & Answers
16 questions from our users
Hi There,
I have a PB9800 Blender that will not go. No lights at all. Is there a fuse in the blender that could have blown
Cheers Simon
Hi I have a Sunbeam cafe series P89800, it is just over 12 months old. Today when I used it, black liquid was leaking from the bottom of the jug. How can I fix this?
Ours did this also. I saw that you can buy replacement
parts..base and blades but not sure about the motor part...We just got another Sunbeam model that seems to be working fine anf half the price
The same is happening to mine.
This is the second time it has happened. On the 1st, I managed to get my cafe series exchanged because it was in its 1st year. Now it's happening again, and I'm buying a...
Hi there, I bought this blender for my mother about 3.5years ago and she loves it. However it has started to leak from the bottom. Is this repairable? It would be a shame if it was not after such a short time. Ida
Hi Tricol,
If you to our website attached https://www.sunbeam.com.au/ scroll to the bottom of the page you will find service agent locator if you click on there you will find any in your local area wh...
Hello I have a cafe series blender which is leaking on the bottom. I would like to fix this but I'm not sure if I need to buy a new bearing base or a blade assy . In took the bearing out and found that the blade assy is loose I can push it up and down but I'm still not sure which part needs replacing. Also how would I get the blade ass out of the jug?
kind regards Silvia
Hi Silvia,
If you go to our website attached https://www.sunbeam.com.au/ & scroll to the end of the page you will find service agents locator if you open that up you will find any in your local area w...
Hi, I live in Gympie town, Qld, I bought a sunbeam blender cafe series from Betta electrical shop local, it have 3 years warranty, for home use,now 2 years and leaked badly, iI toke it to the shop and ask how to fix it,they said that only warranty on the motor,not on the leak.take home and clean up underneath yourself may help.But it can't fixed, day by day leak more.What can I do please?
Hi AiLien E,
I have just sent you a private message if you could kindly respond via that please.
Thanks
How many blades 4or 6?
Hello Doug Smith,
Please click through the below link to see the details of the PB9800 blades, page 11:
https://sunbeam-app-prod.s3.ap-southeast-2.amazonaws.com/PB9800_ib_2020_d1e01aae91.pdf
Hello, bought the Sunbeam cafe series blender PB9800 a week ago, but today when we try to make our breakfast drink all the lights are flashing. My wife wants to know what I did wrong. Please help before I get killed by my irate wife again.
Do the pre program function lights stay on when not in use but plugged into power outlet or can they be turned off without disconnecting power cord.
The lights will remain lit if the blender is plugged into a switched on power source to indicate that the machine has power and that blades will spin when buttons are pushed. Just as a safety precaution, to indicate that the unit is on.
The lights on my blender have suddenly started flashing and won't turn on. I can't find anything about it in the user manual.
Hi Lolly.It sounds like there may be an issue with the PCB. How old is the machine?
It seems to flash as a warning if you put the jug on when the dial is not turned to zero. Doesn't mention it in the manual
Hi Aaron, thank you for your response. Sunbeam were very quick to respond to me and they offered to replace it which they did. I have not had any problems with the replacement and I appreciate Sunbeams quick action.
Our Sunbeam Cafe Series Blender Motor Coupler metal teeth has broken, as it was made out of plastic. Any idea how to replace it the coupler? I have managed to source a replacement part with metal teeth.
Ive found metal freagments in my banana smoothie after making the smoothie with the Sunbeam Cafe Series blender, ive made a U Tube clip documenting the problem. Sunbeam Australia CST doesnt seem to be taking the issue seriously.Has anyone found this to be the case? contact me on [email removed] dated 15/5/2018, regards Phil
I absolutely love my Blender - I have had it for a few years now it is makes amazingly smooth soups - it has only just started leaking from underneath and the measuring cup on the top has broken the bits that hold it to the lid. I rang Sunbeam and the lovely lady there is sending me a new measuring cup for free - she put me on to my nearest repairer in Nowra that is 4 hours from us (being in the Country). The lady there was amazingly lovely and sold me a replacement blade yesterday - today it arrived!! I am super impressed with the after sales service and my blender. Even though it is now requiring replacements at least I don’t need to buy an entire new blender. Just not sure how to get this blade out - have never un done it before - seems very stuck!!! Not sure if I am meant to unscrew the little Allen key screw or try to unscrew the big bolt??
Did you ever find out how to remove the blade? I'm having the same issue
I did remove the blade - but I can’t remember how sorry. I THINK that I was trying to remove the major part of it but only needed to unscrew or unwind a smaller part of the blade - hope that helps?? ...
Read moreIf you figure it - write it up lol!! But I do think I was trying to remove the whole blade part but perhaps I did end just using the smaller screw with the Allen key.Hi Heidi C,
Thank you for contacting Sunbeam. To resolve this, the blade assembly needs to be replaced. To remove the current blade, please place a towel or matt on the bench top. Place the blender j...
I Need to change the motor coupling on a pb9800, can find no information on this model to be able to do this?
is there a web site or like that can provide me with this info?
Thanks Jack
My blender is only fairly new only made a few smoothies in it and now the locking nut is stuck to the top of the blender! Have removed the blade and jug but the other part will not come off! And it means the jug doesnt fit on properly now and leaks out everywhere! How do i get it off? I dont have the receipt :(
Hi Jo-ellen,
I do apologise for the experience you have had with the Sunbeam PB9800. Please give our Customer Care team a call on 1300 881 861 and one of our representatives will be more than happy...
Read more to assist. As the manufacture, we can also still help you out without the receipt depending on the date of manufacturing.
For those who had the rust liquid leaking, does Sunbeam provide replacement parts if it's just out of warranty? I bought mine just over 12 months ago (in Jan 2014) and have never cleaned the blender in the dishwasher.
Here is Australia the part is not in stock so various places I have tried to buy it all contacted me to say it would not be available from Sunbeam for weeks.
I very much doubt they will replace the blade assembly under warranty. ...
Read moreIt costs about $60 to get a new one from them when they have it. It is definitely the blade assembly that leaks from its bearings under the jug - though at first I thought it was coming out of the motor. I have upgraded to a real blender http://www.froothie.com.au/store/froothie-blenders/optimum-9400 Good luck.
I doubt it. Cost Sunbeam too much. They should have put better parts in it in the first place, especially considering the cost.
I had the same problem, bought a red PB9800 in 2013, about a year ago it started leaking oil as described by others on this page. I rang Sunbeam, they wouldn't give me a new one as my blender was out ...
Read moreof warranty. Why don't we all try a class action, if we all contact Sunbeam complaining about the $200 Blender that leaks oil after a year of use, they will have to do something about it.
I have heard the leaking problem is only happening to certain models, ie certain colours, due to a 'bad batch'. Can anyone tell me which colour their blender is and if it has the leaking issue?
I can only speak from the experience of ONE unit - it's the cafe series blender and the base is a matte grey in colour. (the blender itself is clear plastic.)
Thanks for your inquiry. The PB9800 is normally very durable and gives few problems. Most leaking problems that we have investigated are caused by a damaged O-ring seal, loose blade retainer nut or ...
Read more due the blade assembly being cleaned in the dishwasher along with the jug; and this has caused deterioration of the bearing assembly. Our recommendation is to only wash the blade assembly in hot soapy water.
I had no issues with my silver coloured base.
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