Sunsuper Questions & Answers

Hi Kalika and Calen, banking timeframes range from 3-5 days but some banks process faster. Thanks ^Pete

Hi Evan and Calen. Banking timeframes range from 3-5 days but some banks are faster. Thanks ^Pete

Hi Raijieli, if the ATO approves your early access to super application, there is no need to contact us. We will process your payment within 5 business days of the ATO letting us know, and the money will be in your bank account within a further 3 to 5 business days. We are working hard to process faster than these timeframes. Any questions, please let me know. Thanks ^Pete

Hi Trudi, you can do this via our Member Online service or even through our mobile app. If you have any troubles, let me know and I can help you with this. Thank you ^Cass

Hi Kelly, generally, your super can only be accessed from the age of 65 or earlier if you've reached preservation age. You can read more here https://www.sunsuper.com.au/members/retirement/accessing-your-super-before-retirement Thanks ^Abbi

Hi Dave,
Yes, you can contribute to a Sunsuper account even if you still have an active SMSF.

There are plenty of good reasons to choose Sunsuper - here’s just a few:
We’re one of Australia’s largest and fastest growing super funds
Our administration fees are among the lowest and fairest you’ll find
Our profits go back to our members through lower fees and improved services
Strong long-term returns
Financial planning assistance

If you’re ready to join, you can open a Sunsuper account quickly and easily online in under 10 minutes. Click here to Join Now www.sunsuper.com.au/memberjoinonline

You can view our Product Disclosure Statement at sunsuper.com.au/pds

Visit our website for more information on Adding to super and use our helpful Contributions Calculator to see the difference additional contributions can make.

Thanks ^Pete

Hi Mitch, as a complying Superannuation fund, Sunsuper must provide eligible members with Standard Death and Total and Permanent Disablement insurance cover unless you tell us that you do not want this cover. As you had the benefit of automatic cover, a premium was required to be paid. You can cancel your insurance at any time. If you request the insurance to be cancelled within 60 days of the policy commencing, any premiums paid will be refunded to your Super-Savings account. If you'd like to discuss your account in more detail, please call 13 11 84. Thanks ^Pete

Hi Mitch, without knowing the full details of your account its difficult for me to respond. Please call 13 11 84 if you would like to dicuss this further. Thanks ^Pete

Hi Karl, Sunsuper is not a Self-Managed Superfund (SMSF), it is an Australian Prudential Regulation Authority (APRA) fund. If you are wanting to set up a SMSF it is best to speak to a financial adviser or the Australian Taxation Office. At Sunsuper we do offer up to twenty different investment options and members can be in up to ten of these at any given time. Thanks ^Pete

Hi Helen, I've just replied to your review above but I will do so for you again here... I'm sorry to hear this has been your experience. While we do find the end of the financial year is a busy time for many we ensure we are staffed appropriately. Have you tried our secure Live Chat at or one of our other contact options? I could also arrange for a team member to call you back within 2 business days if you'd prefer. Kind regards, ^Sean

Hi Geoff, I'd like to see if we can investigate as to why your account may not be working on your tablet. We find Google Chrome works best for our website features and having cookies enabled will assist some of the functionality. Let me know if you continue to experience issues. ^Sean

Hi Charlie, thanks for reaching out on Product Review. Generally, the transfer time depends on who you bank with. Commonwealth tends to be the fastest, 1-2 days. If you would like me to view your account to see if the transfer has been processed I'll need to verify your member details which is best done through our secure channels at - thank you ^Jen

Hi John, thank you for the question. Just to confirm, is this in regards to a Retirement Income Account or an application for 'early access' claim before retirement? ^Jen

Hi Carey, I'm sorry to hear you are having financial trouble. It might be best if you get in touch with us directly to discuss your options. Visit or you can visit www.sunsuper.com.au/members/retirement/accessing-your-super-before-retirement for more information on how to access your super before retirement. ^Jen

Hi Geffo, thanks for the question. Our ABN is 98 503 137 921. You can find this information plus much more under 'Fund details' on our Contact Us page at ^Jen

Thank you for your enquiry about accessing super. We can tell you that at present when we receive a request to access super for retirement payments it can take between seven to ten business days to process these requests. If you are eligible to access your funds under retirement conditions then you can now complete the request for withdrawal via Member Online, but you can find out more details about your eligibility to withdraw on our website, www.sunsuper.com.au/members/retirement/when-can-you-access-your-super. If you do need more help with this then you are welcome to call us on 131184 or contact us via webchat,

Hi Dingo, to answer this question we'd need to confirm your personal details. Please contact us on 13 11 84 or speak with us over secure Live Chat at
Thanks, ^Jen

Hi Karen, I'm not sure I understand your question. Please contact us on 13 11 84 or speak with us over secure Live Chat at so that we may clarify and answer your question. Thanks, ^Jen

Hi,

I'm very sorry to learn of your loss. My apologies for the delay in replying - if you require more immediate answers please contact us via our website

Unfortunately, without verifying the account I can't provide much insight into the status of the claim.

There could be a number of reasons - one of which is when the account holder has nominated a preferred beneficiary - this nomination isn't binding, so it will be used as a guide only by the Trustee of Sunsuper when deciding how to pay the death benefit. Whereas, a binding death nomination will ensure the super is paid to the person(s) nominated. For more information, you can visit www.sunsuper.com.au/members/nominate-a-beneficiary - without knowing more I can't confirm if this applies to this situation.

I would recommend your son reach out to us on 13 11 84 (the international number is +617 3121 0700) so that we can provide him with an update.

Kind regards,
Jen

Hi Marg, thanks for the question. While there is no waiting period to draw on your super, there is 'condition of release'. Super benefits are generally paid when you retire. Government regulations define you as retired if you’ve:
• reached your preservation age (see table below), stopped an employment arrangement and retired permanently from work (for this purpose, permanently retired can mean you don’t intend to work 10 hours or more in any given future week), or
• reached the age of 60 and stopped an employment arrangement either on or after turning 60 years, or
• reached the age of 65.

Once you've met one of the above conditions, you have the option of withdrawing your super. This can either be done as you need it, or you can open an income/pension account and receive regular payments from your super account

If you’ve reached your preservation age, you may also receive your super before retirement by starting an Income account – Transition to retirement while you’re still working. For more information please refer to the Sunsuper for life guide.

If you decide to return to work in the future, you will still be entitled to receive Superannuation Guarantee from your employer, providing you earn more than $450 in a month.

Once you turn 65 years old, you will need to meet the 'work test' to be able to make any extra contributions into super. The government requires you to work 40 hours within 30 consecutive days, at least once during the financial year.

Preservation age is the Government-specified age at which you can gain access to your superannuation benefits, provided you have permanently retired from the workforce. Preservation age varies according to birth date.

Preservation Age Table

Date of Birth Preservation Age
Before July 1960 55
1 July 1960 - 30 June 1961 56
1 July 1961 - 30 June 1962 57
1 July 1962 - 30 June 1963 58
1 July 1963 - 30 June 1964 59
After 30 June 1964 60

As you can see, there's quite a bit of information! If you have any questions, please don't hesitate to call us on 13 11 84 so one of our experienced representatives can assist you further. Kind regards, ^Belinda