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On 28 February 2022, Sunsuper and QSuper merged and became the Australian Retirement Trust.
Sunsuper Questions & Answers (page 2 of 3)
48 questions from our users
How long does it take for sunsuper to transfer my money in my account, my withdrawal was processed yesterday. I am ANZ.
Going on sunsuper time 3-5 buisness days to bank realisticly 6pm or early morning the day they really send it
Hi Kalika and Calen, banking timeframes range from 3-5 days but some banks process faster. Thanks ^Pete
I dont know what bank you use Pete but I've never had to wait beyond 6pm for a payment that was paid by 3pm always hits at 6pm like magic even from other companies highlow markets etc the whole 3...
Read more-5 day processing times are bank guidelines in severe cases most likely itd the 1-2 days max for smaller banks and credit unions the 3-5 days has been outdated for awhile now 2 yrs at least as all banks upgraded prior to the NPP( new payment platform) in saying all that it's again all to do bank and sunsuper and when it's sent but as the poster is anz bank i stick with my first awnser
Hey guys i recieved an email today that said sun super has transferred my nominated amout to my account. How long will it take to go in i bank with the bendigo bank
Id be wary of this as it may be done even before they send the payment however if they sent it today its be during buisness hours so u should see it just after 6pm tonight or early 2moz morning again this is if they actually paid it today
Hi Evan and Calen. Banking timeframes range from 3-5 days but some banks are faster. Thanks ^Pete
Hi
How long does it take to process if we want to withdraw our Super?
Hi Raijieli, if the ATO approves your early access to super application, there is no need to contact us. We will process your payment within 5 business days of the ATO letting us know, and the money w...
Read moreill be in your bank account within a further 3 to 5 business days. We are working hard to process faster than these timeframes. Any questions, please let me know. Thanks ^Pete
How do I change my address and email to update my details to you
Hi Trudi, you can do this via our Member Online service or even through our mobile app. If you have any troubles, let me know and I can help you with this. Thank you ^Cass
Am I able to access some of my Super for dental work?
Hi Kelly, generally, your super can only be accessed from the age of 65 or earlier if you've reached preservation age. You can read more here https://www.sunsuper.com.au/members/retirement/accessing-your-super-before-retirement Thanks ^Abbi
I currently have a smsf ( I purchased a property within it). Can I also put money into a Sunsuper Fund?
Dave
Hi Dave,
Yes, you can contribute to a Sunsuper account even if you still have an active SMSF.
...
If i paid for fees like death cover costing me almost 600 freaking dollars and then you close my account what benefit did this have to me? Id like my money back seen as though now my account is closed ive paid for a service that ill never receive..wheres my money you thieving fools
Hi Mitch, as a complying Superannuation fund, Sunsuper must provide eligible members with Standard Death and Total and Permanent Disablement insurance cover unless you tell us that you do not want thi...
Read mores cover. As you had the benefit of automatic cover, a premium was required to be paid. You can cancel your insurance at any time. If you request the insurance to be cancelled within 60 days of the policy commencing, any premiums paid will be refunded to your Super-Savings account. If you'd like to discuss your account in more detail, please call 13 11 84. Thanks ^Pete
You people have taken all my super and then you closed my account? Theres nothing i can do about it now you thieves. Nothing but thieves
Hi Mitch, without knowing the full details of your account its difficult for me to respond. Please call 13 11 84 if you would like to dicuss this further. Thanks ^Pete
Canyou use a self managed super fund in sun super
Hi Karl, Sunsuper is not a Self-Managed Superfund (SMSF), it is an Australian Prudential Regulation Authority (APRA) fund. If you are wanting to set up a SMSF it is best to speak to a financial advise...
Read morer or the Australian Taxation Office. At Sunsuper we do offer up to twenty different investment options and members can be in up to ten of these at any given time. Thanks ^Pete
I am finding sunsuper is pretty uncontactable at the moment. Is there a major issue that we need to know about with this provider. Customer service has deteriorated considerably.
I found it hard to log onto my account tried for a week I actually shut down my tablet before I got into my account, I phoned Sunsuper once to enquire about my insurance didn’t get the answer I wanted
Hi Helen, I've just replied to your review above but I will do so for you again here... I'm sorry to hear this has been your experience. While we do find the end of the financial year is a busy time f...
Read moreor many we ensure we are staffed appropriately. Have you tried our secure Live Chat at www.sunsuper.com.au/contact-us or one of our other contact options? I could also arrange for a team member to call you back within 2 business days if you'd prefer. Kind regards, ^SeanHi Geoff, I'd like to see if we can investigate as to why your account may not be working on your tablet. We find Google Chrome works best for our website features and having cookies enabled will assi...
Read morest some of the functionality. Let me know if you continue to experience issues. ^Sean
Hi sunsuper transferred funds to my commonwealth account today how long will it take to reach my account thanks
Hi Charlie, thanks for reaching out on Product Review. Generally, the transfer time depends on who you bank with. Commonwealth tends to be the fastest, 1-2 days. If you would like me to view your acco...
Read moreunt to see if the transfer has been processed I'll need to verify your member details which is best done through our secure channels at www.sunsuper.com.au/contact-us - thank you ^Jen
How long does it take to process withdrawal from my super
Hi John, thank you for the question. Just to confirm, is this in regards to a Retirement Income Account or an application for 'early access' claim before retirement? ^Jen
I need to access my super because my life has gone down the toilet, any suggestions on the easiest way???
Hi Carey, I'm sorry to hear you are having financial trouble. It might be best if you get in touch with us directly to discuss your options. Visit or you can visit www.s...
Read moreunsuper.com.au/members/retirement/accessing-your-super-before-retirement for more information on how to access your super before retirement. ^Jen
What is sunsuper abn nob
Hi Geffo, thanks for the question. Our ABN is 98 503 137 921. You can find this information plus much more under 'Fund details' on our Contact Us page at ^Jen
How long does it take to access my money in retirement fund
Thank you for your enquiry about accessing super. We can tell you that at present when we receive a request to access super for retirement payments it can take between seven to ten business days to p...
Read morerocess these requests. If you are eligible to access your funds under retirement conditions then you can now complete the request for withdrawal via Member Online, but you can find out more details about your eligibility to withdraw on our website, www.sunsuper.com.au/members/retirement/when-can-you-access-your-super. If you do need more help with this then you are welcome to call us on 131184 or contact us via webchat, https://www.sunsuper.com.au/contact-us
how much ptd cover do I have
Hi Dingo, to answer this question we'd need to confirm your personal details. Please contact us on 13 11 84 or speak with us over secure Live Chat at
Thanks, ^Jen
Goran
Hi there, I have now three years issue with you regarding my TPD claim, four years ago accident in my company and now I am disabled. From Australian Compensation Commision I have 27% disability plus lots more issues that I really don’t feel like naming here all that you have in your papers, so I am just wondering when my case will be finished and do I have rights to ask for interest on my money because you are ignoring me almost three years now???
My partner had the same issue. He was waiting 3 years and no answer. Went to a lawyer no win no fee was approved in 2 months. He was given a TPD claim.payout. worth the lawyer I assure you.
Does the amount of your life insurance automatically decrease each year?
Hi Karen, I'm not sure I understand your question. Please contact us on 13 11 84 or speak with us over secure Live Chat at so that we may clarify and answer your question. Thanks, ^Jen
My son's wife was with SunSuper and sadly died overseas... There are no children of the marriage. My son has been waiting for more than a year to have definite answers as to why the payout has not been made. Why the delay?
Hi,
I'm very sorry to learn of your loss. My apologies for the delay in replying - if you require more immediate answers please contact us via our website ...
Read more Unfortunately, without verifying the account I can't provide much insight into the status of the claim. There could be a number of reasons - one of which is when the account holder has nominated a preferred beneficiary - this nomination isn't binding, so it will be used as a guide only by the Trustee of Sunsuper when deciding how to pay the death benefit. Whereas, a binding death nomination will ensure the super is paid to the person(s) nominated. For more information, you can visit www.sunsuper.com.au/members/nominate-a-beneficiary - without knowing more I can't confirm if this applies to this situation. I would recommend your son reach out to us on 13 11 84 (the international number is +617 3121 0700) so that we can provide him with an update. Kind regards, Jen
Is there a waiting period before I can draw my supper?. Im thinking of transferring my supper from another fund into Sunsuper. I’m 64 and would like to take my super as a pension as I am ceasing work shortly. However if I return to work casually in the future would I be able to pay super
back into the fund as well as draw a small pension from this fund?
Hi Marg, thanks for the question. While there is no waiting period to draw on your super, there is 'condition of release'. Super benefits are generally paid when you retire. Government regulations def...
Read moreine you as retired if you’ve: • reached your preservation age (see table below), stopped an employment arrangement and retired permanently from work (for this purpose, permanently retired can mean you don’t intend to work 10 hours or more in any given future week), or • reached the age of 60 and stopped an employment arrangement either on or after turning 60 years, orOr you can just ask.you new super company to rollover your existing super account for free.
Hi,
I am getting mixed responses. Can you please tell me Sunsuper still allow early release of superannuation funds due to severe financial hardship or compassionate grounds?? AND if so, can you claim if you are employed and not a recipient of Income Support Payments?
Hi AS far as I know they dont due early release of super unless you have a total permanent disability claim approved which then pays out your super as well. this is how my wife got hers paid out. ut s...
Read morehe is sick and will never work again so i think you need to call thier claims office direct
Ok i will call them. Thank you Ivan!
Your best bet is to try and get through to them by phone and ask directly.
Don't forget to take the name and ID number of the person you speak with and if they can't or won't answer, tell them you wa...
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