If you have tpd insurance be careful as they are not worth the payments you make for them. Even if you have specialists letters to say you will never return to work they will not pay out. They make decisions before they get all the information.

Constantly given different answers and date on when a pay out will be given, even told from 3 different people how it will be paid out. Tired of chasing it up, shouldnt have to at all. Very unprofessional and very unimpressed.

20 odd years... Super returns have been ok almost in keeping with other more competent Super managers. May I suggest that Sunsuper employ more staff so as customers claims can be processed in a reasonable time frame e.g 3 days not 12 days as I have been told is currently the case.

Maybe 24 years . They have done very well through the GFC and other downturns. I would recommend them to everyone and do. I am satisfied they are good investors on my behalf.

20 also years and never had an issue with the support and service from any of their staff there product suits me just fine and unless I have a problem with staff and product I will not be changing

Recently had a back injury which made me worry a bit about my future. Tried to update my salary with income insurance. They were rude and basically making out like i was dodgy. There insurance is there to try by all means to make sure that yr claim is unsuccessful. If u with them and need to make a claim get a lawyer or they will rip u off. Had super invested in there 3% guaranteed cash portfolio i lost money for 3 years. Also if u try to access yr super on compassionate grounds ie hardship they will refuse yr application .Joining another Industry super fund after october.AVOID SUNSUPER AT ALL COSTS

My husband joined Sunsuper through his work and just recently I rolled my super into Sunsuper as well. Why? Excellent communication by phone, online and Sunsuper representatives hold seminars a couple of times a year which is the first company to do so in our experience. Living in Cairns we feel like we miss out a lot in the way of informative super seminars. They were non existent with our previous super funds. The big deal changer I guess is that our funds haven't looked better. Very happy to say I am glad I changed to Sunsuper.

i pay tax on employer contributions, i pay fees, but all i get in return are losses. (earnings) are just - $ whats the point. i dont get it. this is robbery

Don’t join!
I was with KineticSuper which was merged to Sunsuper. From June to August, I had loss in my balance which happened the first time in the last 10 years. I am going to transfer my money out to a safer fund otherwise it will chew up all my little balance.

Dont know what's going on with sunsuper have withdrawn money before as over retirement age that time was only 7 days this time be over 3 weeks was told on phone that it could be ober 4 weeks not good enough Sunsuper get act together very unacceptable

Happy customer. Resolved my query. Wording on documentation I received earlier could have been better. It necessitated having to call to question email I received. Overall, the assistance I received about my query was answered and resolved. Been a member since 2018.

Iv'e only been with Sunsuper for 2 and a bit years and never had any problems with them, always helpful with my queries.
Always able to help resolve any questions that I have in regards to my super.

Most of my working life.Very satisfied.Only time away from Sunsuper was when an Employer had their own super.All staff from start to finish are wonderful.I would tell other people to join Sunsuper.

Have been with Sunsuper for 20+ years now retired for 10 years - every time I want a withdrawal other than my monthly pension I have problems with their procedures - useless

My wife has been trying to get her Super transferred to New Zealand for months. Sunsuper always seem to have an some very lame excuse of why actioned something. Finally got to the "pay-out" stage and they sent a cheque (not sure why they can't transfer it, but OK). One month later, and the cheque hasn't arrived. I have to wonder after all our dealings with them, did they even post it.

I have reached preservation age and am finding that when I request a lump sum withdrawal, it is taking Sunsuper longer and longer to process and for me to receive my money. Right now I've been told that it SHOULD be paid to me by next week - Friday??? That would be 16 days after my request.
Suggestion to Sunsuper - you should not be withholding members funds because you don't have enough staff to process payments in the promised 7-10 days...perhaps employ more staff or improve processes!

I selected Sunsuper over Hostplus as they say you can talk to a real person. What a joke!! You are directed to the website and requested to lodge an email request. Chat line hopeless. Will look to withdrawing funds