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LeslieNorth Queensland, QLD
Sunsuper Superannuation
We have been with Sunsuper 10 plus years. Sunsuper superannuation performs well, the fees are comparatively low and you are able to get advice from them when needed. We recently attended a Sunsuper retirement presentation in Townsville. It was very helpful.
1 comment
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Deborah CSouth East Queensland, QLD
Excellent customer service
I have been with sun super for approx 30 years. I have never had a problem with dealing with any of their customer service representatives. Any questions have always been dealt with quickly and have taken no more than a phone call. Highly recommend sun super to anyone and everyone.
1 comment
SunsuperSunsuper
Thank you for your 5 star review, Deborah! Great to have you with us for 30 years. Thanks ^Caitlin
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DougQueensland
Don't change a thing for me.
23 years. Very good. Very glad I changed to Sunsuper. Sunsuper is the best investment I ever made. Pity compulsory superannuation was not brought in earlier. Pity the Australian Government raised the age for the Age Pension. I have to wait until 2020 for Age Pension whereas I could have Age Pension by now.
1 comment
SunsuperSunsuper
Hi Doug, thank you for leaving us a positive review and for being a member with Sunsuper for the past 23 years. Thanks ^Caitlin
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casey
- 6 reviews
Excellent Service
Just phoned sunsuper and spoke to a lovely lady named Emma (i hope i got that right) regarding the income protection that's linked to my account. Emma was very informative and even talked me through how to update my married name online. She was compassionate with my condition and showed genuine care. I was very impressed with the service and communication i received today.
1 comment
SunsuperSunsuper
Hi Casey, thank you for your review and for letting us know about your experience. I'll pass on your feedback to our customer service team, especially to Emma :) Thanks ^Caitlin
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KarenYLSydney, NSW
Good all rounder .... easy apps to use, services is overall, very good
Service started 31 Aug1998
Highly satisfied with performance of super fund since joined .
The updates, apps, communications is very effective, transparent and proactive in following through .
Feel that the admin fee could go down further !
1 comment
SunsuperSunsuper
Hi Karen, great to hear you're happy with us. The admin fees for our Super-savings account are among the lowest in the industry, and help us to deliver on our service and performance. Thanks ^Abbi
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Mon75Queensland
Death benefit claim
I have been dealing with Sunsuper since 7th July 2014 trying to work through the death benefit process for my 17 year old daughters. I have had to engage a solicitor to help me navigate the constant brick walls that were continuously being put up and that was just to get the application paperwork. Today I received the news that you have decided to pay me half of what the payout figure is and the other half is to go to a one night stand that resulted in her conception. According to my solicitor he has been told that the money will sit there a...Read more
nd if not claimed by this person after a certain period of time will be given to the ATO. This person is not on her birth certificate, has never paid maintenance. There is no DOB or any details besides his name. The mental torment that you have put me through as a grieving mother is beyond disgusting. I wouldn't recommend you if you were the last Superannuation fund on this planet.1 comment
SunsuperSunsuper
Hi Mon. We are sorry that this has been your experience. Please have your solicitor contact us on 13 11 84 so that we can seek to resolve your concerns as soon as possible. Thanks ^Ellie
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Molly JHerberton qld
Its seems to be a okay find too many to choose from
Not long its only Austsafe closed up and was encourage to go with sunsuper happy so far with the service
1 comment
SunsuperSunsuper
Hi Molly, thank you for your review. We've loved welcoming our AustSafe Super transition members into Sunsuper. Good to hear that you're happy with our service. Thanks ^Ellie
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Stephen A
- 2 reviews
- 1 like
The Best!
Superannuation is great and Sunsuper do it very well. I have been with them for a considerable time after my employer changed over to them maybe about 10 years ago. Information has always been helpful and valuable and their advisers have been of great assistance. The Pension fund has been doing very well, I now have more in my account than when I started and that was whilst drawing down the minimum 4%.
1 comment
SunsuperSunsuper
Stephen, thanks so much for your positive review! We pass all this feedback on to our teams here who work hard to deliver positive member experiences. Thanks ^Abbi
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JILL A.South East Queensland, QLD
- 3 reviews
Always helpful
I have been with Sunsuper for approx 20 years . Very satisfied with growth & information updates. Have emailed information regularly with advice and information. Great job Sunsuper. I feel very confident in your company.
1 comment
SunsuperSunsuper
Thank you for your positive feedback, Jill! We're really happy to hear that you've had a good experience and have been with us for 20 years. Thanks ^Abbi
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Jen R.South East Queensland, QLD
- 2 reviews
- 1 like
Fantastic service
Ive been with this superannuation fund for 16 years. Ive always received a great rate of increase with minimal fees. They alerted me to the PTD insurance that I could claim on when I was unable to make payments due to job loss. They changed my world.
1 comment
SunsuperSunsuper
Hi Jen, thank you for being a long-time member with Sunsuper. It's good to hear that we've been able to help you through some challenging times. Thanks ^Abbi
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JuliemarshallHobart, TAS
- 2 reviews
Excellent customer service
I have been with Sunsuper for a few years I found the information I received very informative and easy to read, this helped me make my selections for investment of my super.
1 comment
SunsuperSunsuper
Hi Julie, great to hear that we have been able to help you with your investment selections. Thank you for being a member with us for a few years now :) ^ Abbi
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EileenQueensland
Claiming part of my super
I was very satisfied I am not a computer person but the persons I spoke to helped me through it all I am very impressed I think it was Malaga and Chris Thank you
1 comment
SunsuperSunsuper
Hi Eileen, thanks so much for your positive review. It's great to hear you had a good experience and that Malaga and Chris were able to guide you through everything comfortably! Thanks ^Abbi
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- Verified customer
Automatic life insurance without consent
I work overseas. My account got transferred from Austsafe to Sunsuper automatically. Suddenly they added unwanted insurance which made my balance go DOWN, not UP. What a rip-off! At least getting a login and cancelling the insurance was easy.
1 comment
SunsuperSunsuper
Hi Matthias, thanks for taking the time to share your experience with us. At Sunsuper we provide automatic cover to members to protect themselves against the unexpected. We also ensure this is clearly... Read more
communicated via email (or mail depending on your communication preferences) as a member joins the fund. As you’ve rightly noted it is very easy to opt-out. I’ll share your concerns with the team as we are always looking for ways to improve our product offering and communication to members. Thanks ^AbbiSimilar opinion? Write a review on ieatwords.com.au!
Terrific customer service
My recent experiences with SunSuper could not be faulted.
The level of customer service from Esme and Ava was excellent, they dealt with me in a timely and professional manner.
A big tick from me, thank you.
1 comment
SunsuperSunsuper
Brilliant to hear Richard! I'll be sure to let Esme and Ava know you gave them 5 stars for their customer service :) Thanks for taking the time to share your experience. ^Rhi
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MelanieSouth East Queensland, QLD
- 3 reviews
- 2 likes
My query was answered
I have been with sunsuper for many many years now and it never incur in my mind to change it. I am happy how they manage my sunsuper investment and it’s low costs managing it.
1 comment
SunsuperSunsuper
Thank you for taking the time to leave such a wonderful 5 star review Melanie! We're happy to hear you have peace of mind when it comes to Sunsuper! :) ^Sean
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Lindsay meiersSouth East Queensland, QLD
Super happy
I have been with sunsuper for years and couldn't be happier with their service, knowledge and friendliness every time I have contacted the call centre. I would highly recommend sunsuper to anyone
1 comment
SunsuperSunsuper
Thank you for the 5 star review Lindsay! We really appreciate you took the time to let us know our customer service has kept you a happy Sunsuper member for years! We look forward to keeping you happy into and throughout retirement :) ^Sean
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KareenaHobart, TAS
Terrible customer service
Every time I call to find my super I get a different answer not one person has said the same thing.
It would be great if I could get a straight answer
3 comments
SunsuperSunsuper
Hi Kareena, thanks for reaching out on Product Review. I'd be happy to help. Can you please send a private message to verify your personal details. Alternatively, you can contact us via our secure cha... Read more
nnels at www.sunsuper.com.au/contact-us - Thanks ^JenBe good if I knew how to send you a private message tried your link on chat waste of time they didn't know what I was talking about
SunsuperSunsuper
Hi Kareena, the option to private message should show on our Product Review profile. But I'll see if I can send you a message to reply to. ^Jen
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Life Insurance is a joke
while the father of my children is dieing and he got his disability payments out they cancelled his death insurance so when he died of cancer he doesn't get the death cover we paid for 9 years. DO NOT TRUST SUN SUPER they change policy under your nose
1 comment
SunsuperSunsuper
Hi Annie, I'm extremely sorry for your loss and to hear about your experience with us. Unfortunately, without verifying member details it is difficult to offer advice or clarify how this outcome was r... Read more
eached. If you are interested in reviewing the details with us please send a private message with your best contact information or alternatively, you can contact us via our secure channels at www.sunsuper.com.au/contact-us - Thanks ^JenSimilar opinion? Write a review on ieatwords.com.au!
Excellent Staff Making Life Easy.
The Staff answering the calls to Sunsuper, really go out of their way to be thorough and helpful. I always hang up the phone feeling completely satisfied . Great Job. Well done All.
1 comment
SunsuperSunsuper
That's wonderful to hear. Thanks for sharing Jackie. ^Sean
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Sunsuper Review
I'm not sure how long but it's been a while i've been with Sunsuper.
My super fund has been performing very good since i've joined, as long the market performs well.
1 comment
SunsuperSunsuper
Hi Greg, thank you for the awesome 5 star review! We're glad to hear you are happy with our past performance. To get ahead of where markets are heading and what it all means for your super investment ... Read more
you might be interested in watching an update from our Chief Economist at www.sunsuper.com.au/newsroom/market-watch :) Thanks again, ^SeanSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Jamesasked
How long will it take for my covid19 payment to reach my suncorp account?
Kalika L.asked
How long does it take for sunsuper to transfer my money in my account, my withdrawal was processed yesterday. I am ANZ.
5 answers
Going on sunsuper time 3-5 buisness days to bank realisticly 6pm or early morning the day they really send it
SunsuperSunsuper
Hi Kalika and Calen, banking timeframes range from 3-5 days but some banks process faster. Thanks ^Pete
I dont know what bank you use Pete but I've never had to wait beyond 6pm for a payment that was paid by 3pm always hits at 6pm like magic even from other companies highlow markets etc the whole 3-5 day processing times are bank guidelines in severe cases most likely itd the 1-2 days max for smaller banks and credit unions the 3-5 days has been outdated for awhile now 2 yrs at least as all banks upgraded prior to the NPP( new payment platform) in saying all that it's again all to do bank and sunsuper and when it's sent but as the poster is anz bank i stick with my first awnser
Evan B.asked
Hey guys i recieved an email today that said sun super has transferred my nominated amout to my account. How long will it take to go in i bank with the bendigo bank
2 answers
Id be wary of this as it may be done even before they send the payment however if they sent it today its be during buisness hours so u should see it just after 6pm tonight or early 2moz morning again this is if they actually paid it today
SunsuperSunsuper
Hi Evan and Calen. Banking timeframes range from 3-5 days but some banks are faster. Thanks ^Pete
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SunsuperSunsuper
Hi Leslie, thank you for your positive review. Great to hear that you've found our seminars useful. ^Caitlin.