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CherylCentral Queensland, QLD
Good investment and good service
About 20years only one I’ve ever been with.
Very satisfied particularly with return on investment. Always easy to contact and speak to staff if Sunsuper who are all very obliging and helpful.
1 comment
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Meraclea H.South East Queensland, QLD
Very Good Customer Service
Spoke to Julian the other day about some issues with my SunSuper as I am starting a new job. She was very helpful and friendly and explained to me the information very clearly. Thank you!
1 comment
SunsuperSunsuper
Hi Meraclea, thank you for your 5 star review. I'll be sure to let Julian know about your positive words. Thanks ^Pete
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49GJWSouth East Queensland, QLD
Very happy customer.
I have been with Sunsuper for about 25 years, in that time I have found them very easy to deal with. The investment aspect of my fund is also very satisfactory. I have complete satisfaction with their service people and the service provided in all my dealings with Sunsuper.
1 comment
SunsuperSunsuper
Hi there, thank you for your positive review and for being a member with Sunsuper for 25 years. It's great to hear that you have been happy with your experience! ^Pete
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Product Info
Transferred 14 months ago
Very happy with the performance on investments, now looking at transferring to retirement account.
Satisfactory information received over a period of time has allowed me to make good informed decisions
1 comment
SunsuperSunsuper
Hi John, thank you for your 5 star review. We really appreciate all feedback. It's great to see that you've been happy with Sunsuper. Thanks ^Pete
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Rob3939WOLLONGONG
Happy with product overall
Have been with sunsuper many years over that time performance has been pretty good changing to the retirement option with my pension account was seamless extra withdrawal also generally trouble free lo
1 comment
SunsuperSunsuper
Good to hear Rob! Thanks for leaving a positive review. ^Cass
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So helpful
One phone call, got information I needed from one well spoken young man who listens to what the customer needs top notch Connor. Thanking you for a good experience cheers
1 comment
SunsuperSunsuper
Hi Anthony, thanks for the 5 star review! Sounds like Connor did a great job. We'll pass on your feedback to him and the customer service team :) Thanks ^Cass
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Linda YGippsland, VIC
- 2 reviews
Questions answered quickly
I rang Sunsuper recently, I didn't have to wait too long on the phone, the rep I spoke to was very helpful and friendly and answered all my questions quickly.
1 comment
SunsuperSunsuper
Hi Linda, thank you for your positive review. Great to see that we were able to help you quickly. ^Cass
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Eames JohnPerth, WA
Sunsuper Membership
I have been with Sunsuper all my working life here in Perth possibly 32 years and still am.
They have always been very helpful and professional in their advise and support. Sound dividens and investment savvy. Good Superanuation body . They look after you and guide you when needed to make the right choices.
1 comment
SunsuperSunsuper
Hi John, thank you for taking the time to leave a 5 star review. I’m happy to hear that as a long-term Sunsuper member you've enjoyed our service and performance. Hope 2020 is a great year for you. Thanks ^ Peter
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Super enquiry
Spoke to Jack and he handled my enquiry very well . Sorted out with me that I didn’t need to wait to talk to a financial adviser (which can be quite a long wait) and answered all my questions patiently and in a way I could clearly understand
1 comment
SunsuperSunsuper
Hi Mary, thank you for your review. Great to see that Jack has been able to help you and save some time along the way. ^Pete
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AnnaNorth Queensland, QLD
Review Super
For a very long time and yes I am very satisfied at the moment. T Think we all would be happier if our superannuation funds earned more but who wouldn't?
1 comment
SunsuperSunsuper
Hi Anna, thank you for your review. Great to see that you're happy with your experience with Sunsuper. The more super the better, we agree! ^ Pete
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Terry R.Sydney, NSW
Helpful and well explained
When iv called in all occasions I have been satisfied at the end. I have been with Sunsuper for around five years and very happy at how things are going.
1 comment
SunsuperSunsuper
Hi Terry, great to see that we've been able to help you. Thanks for leaving a review! ^Pete
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MarionNorth Queensland, QLD
Very happy with Sunsuper and completely supported.
Quite a number of years and happy watching it grow now that I am working towards retirement which will probably be in about 4 years time if I remain healthy and fit.
1 comment
SunsuperSunsuper
Hi Marion, thank you for your positive review. It's great to hear that you're happy with how your super is going with us! ^Abbi
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JaviSydney, NSW
- 2 reviews
- Verified customer
Can't withdraw funds
I have been trying to withdraw my funds for about 3 months. I have been using the ATO portal but it does not let me submit my application. Everytime I ask for help to sunsuper by email (because I live in other country now) they don't help at all. Very disappointing.
1 comment
SunsuperSunsuper
Hi Javi, sorry to hear that this has been your experience. We don't have any control over the ATO portal but I've just sent you a private message so we can look into anything to do with your account from our side. Thank you ^Abbi
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MeganNorth Queensland, QLD
- 4 reviews
Stay away
They like to prevent dying people from accessing their super. I need to have 30 words so let's describe some more. Scum, dodgy, stupid, A-holes, liars, cheats, lazy, bullies, horrible people
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Withdrawal of super
Many years and very satisfied and when i withdrew I had the funds. Deposited with in one working week so I could not be happier as I am having treatment for cancer at this moment thanks
1 comment
SunsuperSunsuper
Hi Victor, thank you for your positive review. Wishing you all the best for your treatment. ^Pete
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lisa russellWide Bay-Burnett, QLD
Professional
30 years with Sunsuper and very satisfied with the professional way they run the business. I had my hubby change to Sunsuper also as his fund was not performing anywhere as well as mine
1 comment
SunsuperSunsuper
Hi Lisa, thank you for your positive review. It's great to hear that you've been happy with Sunsuper for 30 years, and that your husband is now with us too. ^Pete
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Very pleased in the end!
After two failed online attempts on the Sunsuper website, I asked to be called and a very delightful lady helped me with the process of setting up a transition to retirement account. It was only yesterday that I got help!
1 comment
SunsuperSunsuper
Hi Mandy, sorry to hear that you had issues with our website but glad our service team could help you swiftly in the end :) Thank you ^Pete
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gary r.Central Queensland, QLD
Very Deflatted
I've been with sunsuper for years and I'd have to say......Don't get injured and if you do and the claim comes they will help guide with claim. Don't just get a lawyer it may cost money but will save you drama and a headache. Not impressed and contradict on some document questions.
1 comment
SunsuperSunsuper
Hi Gary, sorry to hear this has been your experience. If youd like me to investigate further please message us through Product Review private message. Thanks ^ Pete
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Good customer service provided
I only joined 2 years ago, after doing some temping with an agency as my previous Superfund wad closed. I am very satisfied with Sunsuper, th staff are always helpful when calling to ask a question.
1 comment
SunsuperSunsuper
Hi Aster, thanks for your positive review. Great to hear you've been happy with Sunsuper since joining. Thanks ^Caitlin.
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Owen D.Central Queensland, QLD
Everything perfect
I have been a member for approximately 10 yesrs.Very satisfied with the funds performance and professionalism, I changed from a previous fund and I am 100 percent happier and more financially secure with this professional team people running my superannuation
1 comment
SunsuperSunsuper
Hi Owen, great to hear that you've been happy with Sunsuper for 10 years. Thank you for sharing this with us. ^Caitlin
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Questions & Answers
Jamesasked
How long will it take for my covid19 payment to reach my suncorp account?
Kalika L.asked
How long does it take for sunsuper to transfer my money in my account, my withdrawal was processed yesterday. I am ANZ.
5 answers
Going on sunsuper time 3-5 buisness days to bank realisticly 6pm or early morning the day they really send it
SunsuperSunsuper
Hi Kalika and Calen, banking timeframes range from 3-5 days but some banks process faster. Thanks ^Pete
I dont know what bank you use Pete but I've never had to wait beyond 6pm for a payment that was paid by 3pm always hits at 6pm like magic even from other companies highlow markets etc the whole 3-5 day processing times are bank guidelines in severe cases most likely itd the 1-2 days max for smaller banks and credit unions the 3-5 days has been outdated for awhile now 2 yrs at least as all banks upgraded prior to the NPP( new payment platform) in saying all that it's again all to do bank and sunsuper and when it's sent but as the poster is anz bank i stick with my first awnser
Evan B.asked
Hey guys i recieved an email today that said sun super has transferred my nominated amout to my account. How long will it take to go in i bank with the bendigo bank
2 answers
Id be wary of this as it may be done even before they send the payment however if they sent it today its be during buisness hours so u should see it just after 6pm tonight or early 2moz morning again this is if they actually paid it today
SunsuperSunsuper
Hi Evan and Calen. Banking timeframes range from 3-5 days but some banks are faster. Thanks ^Pete
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SunsuperSunsuper
Hi Cheryl, thank you for taking the time to leave a review. I’m happy to hear that you've enjoyed your experience with us for the last 20 years! Thanks ^ Pete