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Tefal Dark Ruby Ceramic Induction Range
28cm Frypan, 24cm Frypan, 30cm Frypan
NathanMelbourne
- 2 reviews
Faulty pan but worse customer service and a warranty that is useless
Our pan worked well for a while but started to blacken no matter how we tried to wash it (all in line with manufacturers instructions). We wrote to Tefal and asked for a refund and they were very reluctant to help from the start. They asked for a pic and immediately said we'd used the wrong utensils and scratched the pan. We advised we only use silicone and wooden utensils. They then changed their reason for not providing a refund by saying we cooked on too high a heat. This is based on one iPhone pic mind you! I advised that we had not used th...Read more
e pan in any way outside of recommended use. They then asked for a pic of the bottom of the pan to determine if it had been overheated and burned. This was done after they'd already determined that this was the case! The pic we sent showed no burns or misuse but they continued to refuse to provide a refund. They suggested if we weren't happy we could take he pan back to where we had bought it and have them inspect it. I advised that a teenager on minimum wage working for Harris Scarfe was unlikely to have an advanced degree in metallurgy or chemistry!Purchased in June 2021 at Harris Scarfe for A$30.00.
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karen55Greater Melbourne (Outer), VIC
- 32 reviews
- 3 likes
Really great in the beginning...But then
Bought this frypan as it got a good rap from Harris Scarfe where I made purchase. It was really great for about 2 months, but now everything sticks to it. I was really impressed in the beginning but have receipt so will be returning it. I find this happens with other tefal branded pans 8 have had, but this one has such a shine to it I thought it would much improved. Sadly it was not.
1 comment
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MojoMazMount Barker
- 3 reviews
- 28cm Frypan
- Verified purchase
Terrible frypan - but even worse customer service from Tefal
Worked well for about 6 weeks - I was very careful not to overheat it and did not use olive oil as instructed. Only hand washed. Started to stick and progressively got worse to the point where we could no longer use even if fully covered in suitable oil.
Has a warranty so I thought I would contact them and ask for a refund to try a different Tefal pan. After several rebuttals saying that this pan is not non stick and is designed for searing and not frying! I would hate to see the mess searing some steak or salmon would make with how badly ...Read more
this sticks when an egg is fried in a generous amount of suitable oil! I mentioned the staining on the surface thinking they might consider my claim as their website advertises how robust the surface is, but was also refused. I was told Tefal will not warranty this - when I said I was not happy they advised to take it back to the retailer and see if they would refund. Talk about fobbing off the customer. To Harris Scarfe's credit - they looked at the frypan and said - yes we can see this has been looked after well and gave a full refund - over 6 months after I bought it. Well done Harris Scarfe. After their handling of this, I will definitely be confident purchasing from Harris Scarfe. As for Tefal - epic fail - I will never buy another Tefal product - I just can not trust them. How utterly stupid that they do not stand by their products and help customers with honest product issues. If they had only provided a simple apology, with a refund or replacement I would have been happy to trial again - and they may have got a loyal customer. When will customer service departments learn that sorting out these issues, quickly and painlessly, may cost a few dollars, but results in loyal brand ambassadors and confident consumers that are far more valuable - and still costs far less than the negative effect of feedback like what I am writing now.
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karen55
Would the maker be interested in responding. Seems to be happening to most of them