Tefal Soup & Co BL9031 Questions & Answers (page 2 of 4)

Have the same problem maybe... can you describe this fluid? mine is clear brown like fish sauce and deposits as droplets around inside the base and up under the jug.( Cant determine that it is due to leaking seal under the blade or not... I was advised that it was OOW and to check with a repairer ( at $60 plus P&L) ! Kogan sells one for < $70 -free shipping & one year warranty Kambrook has a new "soup 2 simple" too - $119... Also the plastic lid is showing stress lines / fractures and I was quoted at $37.00 posted for the complete 4 piece lid (as parts not available separately). Seems like writing is on the wall to me... but I too would love to hear differently.... however I absolutely cannot be without a soup maker !

maybe n issue with min max fill sensors??

you are at the wrong product site for soup mate pro!

I didn't get one either zo rang the company and they sent one putting me.

Hi James, the only thing I can think of - is your jug locked properly onto the base, mine flashed once and I discovered that it was locked in properly.

Hi Debbie, not sure where exactly where to buy in Auckland, but I would think that any good electrical retailer should have it get in for you the Tefal Soup & Co (someone like Harvey Norman that we have in Australia). You will not regret buying this great machine. Good luck, Deborah

HI, I found that steak or lamb can turn out a little tough, but I think raw chicken would be fine.
I made the lamb curry, and the meat was too tough. But it said to put in the basket, I think maybe in the bottom would be better, not sure about this.

Have your turned the top clear plastic lid enough to lock in?
That's my only suggestion. Good luck.

Hi Leanne, I'm sorry I've only the new recipe book. Gee the older one sounds great, I too would love that one. Hope you do find one. Deborah

HI, I only have the newer one also. Good luck in finding one.

Hopefully a Tefal Official can help me out, my mother struggles to eat solid food so the blending function of the soup maker is great, it's a great machine I just need more variety for her to take control of it herself, step by step.

Hi sorry I don't understand the question. You just turn the lid to unlock and then turn back to lock.
Would not be a good idea to open when it is being used.

Hello, sorry mine came with steam basket, I think there are two models, one with and one without.
Probably contact Tefal and see if your model fits a steam basket.
Hope this helps.

Steam has to escape or you would create a pressure cooker event and it would explode. I put mine near the exhaust fan when cooking with it so I do not have condensation running down the wall and on the bench. If it is the liquid itself actually over flowing then you possibly have a faulty seal and you need to contact Tefal for a replacement inner section of the lid.

If you use the Soup & Co recipe book it will give you recipes using raw chicken, lamb, seafood and mince. I tried these recipes first following their instructions and then I adapted them for different meals. I use the manual mode and set my own times. You can use the blender at any time during the cooking process. The key is to master the recipes from their book so you will understand how to make other things.

I had one break off when dishes were stacked on top of it while draining after washing up. Since then I have been very careful to rest nothing on this part of the lid. Because this appears to be the weakest part of the machine and I always take it apart to wash it, I have been aware that I will need to buy a replacement inner lid at some stage, assuming of course the Soup & Co keeps working with daily use for many years!

Hi Mafalda, sorry I haven't had this problem, but gee I'm going to really inspect mine when I get home. Deb

Mine is 2 yo last week; used 4 x week (min); has never been in dishwasher; has been dissembled fully for washing draining /drying after each use; not dropped tony knowing and is now showing stress lines (tiny fractures) in the upper lid and lift out smaller lid.The seal is still intact and the inner lid has no problem with those small clips. The quoted price (at submitting this A.) for the whole lid assembly was $37.40 posted to 3840 ( separate parts unavailable) ....However not sure about lasting "years" as i have discovered in the past 2 uses that a small amount of thin brown clear fluid is being sprayed as spots around the inner top of the motor base and the underside of the removable jug. Tefal didn't have a tech service and the closest registered repairer was about 2 hours away with an approx $60 + parts/labour extra....... They couldnt tell me if my product was still safe to use, which was disappointing. So I am wondering if anyone else has had this too and also to keep posted as I may have second hand parts available in future!

Have you got the seal in the lid properly? The lid has four parts, the center part that comes out for adding ingredients, the inner part of lid and the seal that fits around this bit. Check that everything is seated properly. I find the inner bit with the seal snaps into outer bit. Sorry I don't have better descriptor terms. Finally the whole lid has to be in right or you get beeps.

Hope that helps. You may have to contact Tefal.

Hi make sure it's clicked in properly. The other thing it could be is that the lid is not secure try that if it's still doing the same thing take it back. They were happy to replace mine straight away.

Thank you for your help.

I guess the only way is to contact Tefal Directly and see what options they have available for obtaining the recipes. I tried to look at the internet and there is nothing available I can see. Tefal website had few recipes for the soup and co on their website

http://www.tefal.com.au/Food-%26-Drink-Preparation/Blenders-%26-Soup-makers/Soup-%26-co/p/8000035226

Hi that's sucks. I've realised if you put water at the end it will burn. I've used my replace my 5 times already and make sure the liquid is in first snd then add my ingredients. Once finished with add water and put it on the 4yh programme with soap and time well. Hope it helps.

Thanks will try that.

I had the same problem when using turmeric in my soup, all the plastic of the cover (the transparant ones) became stained with a yellow you can not remove. I could not find any way to get rid of it.