Read also:
aldi cordless lawn mower review smith & noble air fryer kogan tv turns itself off mitsubishi express fuel pump relay location vintec 30 bottle wine cabinet v30sgme ziegler and brown turbo classic review
Telstra 4GX Wi-Fi Plus
SamSouth East Queensland, QLD
Extremely Poor Service, Incompetent Staff
The quality of the services and the competency of their staffs at this store, 152 Queen Street Mall, Brisbane City QLD 4000, is beyond unbelievable low.
I bought a mobile broadband from them in January, which also includes the data with the dongle. However, the staff sold me a separate sim card to have data enabled. Product knowledge is bad and incompetent.
After I found out what exactly happened, went back to the store next day. I tried to explain what happened, but this particular didn't agree the original mobile broadband comes with data. ...Read more
I had to show him on my mobile what their Telstra webpage writes. He took my contact details and suggested they will contact me next day. As expected they didn't call back. He is rude, incompetent, and has zero idea about the products they sell. After waiting for 2 days, I went back again. After explaining the same thing a few times at the store, was told no one is available to help, whilst you see their staffs roaming around the store doing nothing. Poor customer service and rude. Went back a week after, and finally spoke to the guy who first sold me the services. He had to check the website and gave me the excuse Telstra keeps changing the offer so that's why he is not up to date with the product information. He sounded like as it was my fault. He then had to check with his manager, who took no interested in me as their customer. They finally agreed to refund the money of the unnecessary sim card service, took it off and activated the original one. Guess what, he didn't activate it. By now this is the 4th time I had to visit this store to get a simple service - mobile broadband. Incapable staff and manager.Purchased in January 2021.
Similar opinion? Write a review on ieatwords.com.au!
raepatNortheast, VIC
- 6 reviews
- 1 like
- Verified purchase
It works
Once it is set up it just works. I have no Telstra or nbn currently where I live. This little portable modem just always works. I didn’t set it up ( that’s not my strength) but it has just sat on my desk and worked for 3 months now. I took it away and plugged it in in my hotel room and it continued to work.
Purchased in May 2021 at Officeworks Physical store for $99.00.
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
DeborahMurray Mallee, SA
- 2 reviews
Telstra 4GX Wi-Fi Plus
First time after a long time for using Telstra's products. Very pleasantly surprised. I am in a black spot with connectivity but am able to gain good reception here with Telstra. The modem also works as soon as plugged in - plus holds it's charge for a minimum of 6 hours (I haven't tried longer but it says it goes to 8 hours from memory)
Purchased in August 2021.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Telstra 4GX Wi-Fi Plus compares to other Mobile Broadband Devices
Know better, choose better.
Questions & Answers
Sorry, there are no questions yet.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.