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Koala Timber Bed Base Questions & Answers
50 questions from our users
Jessica I.asked
I just try my bed base with my partner and is making sounds. I don’t like it is there any way to fix this .
1 answer
Koala S.Koala
Hey Jessica :)
The beds are made from Natural timber veneer, these can at times expand or contract due to extreme or sudden changes in temperature, we all retain a little extra fluids at times, to eliminate the noise you can rub a natural soap bar or some wax (Soy or beeswax candle) into the joints and this should help relive the rubbing.
If the problem persists please get back in touch and I can book an exchange of your bed base at that stage!
Sweet Dreams
Koala Dream Team
Abbey E.asked
Do you have to buy the koala bed base if you are going to purchase a koala matress? I don't like the style or height of the bed base but am interested in trying a koala mattress.
2 answers
Koala S.Koala
Hey Abbey!
You definitely don't need to buy our bed base. Our mattresses use Australian sizing and so will work with any bed base that uses a same standard.
One thing to note, we recommend that if you're using a slat base the slats be no more than 7.5 cm apart.
Hi Abby I have a friend that uses a slat base with his Koala mattress and says it's great
Michaela D.asked
I have purchased koala mattress and bed base 7 months ago. The mattress has begun to lose its shape and where my partner and I sleep there are dips in the mattress. The bed base is also very noisy on my side of the bed. We spoke a representative a few months back to make sure it was assembled correctly and everything was set up fine. I did swap the side horizontal side panels which helped for a short period but the middle panel creaked and now my side panel is creaky again. I am lighter then my partner and we are both under 70kg. Do you know what could be causing this? And is the mattress meant to be rotated to prevent impressions?
1 answer
Koala S.Koala
Sounds like a warranty issue, send us an email at [email protected] and we'll sort it out :)
Prafull P.asked
I have an Eva mattress and it's unusually heavy as compared to other mattresses available in the market.
Do you recommend using Koala bed frame with Eva mattress? Can it withstand the extra mattress weight?
1 answer
Koala S.Koala
Hello Prafull, thank you for reaching out
Our Koala bed frame has been design to withstand 350KG without impacting the structure of the product - all good :-)
Jayde W.asked
I love the look of this bed base and it was so easy to assemble but I am having the same issue as some others (from what I've seen from the comments). It really creaks a lot, I removed the mattress the other day to make sure everything was where is should be and locked in place, I also have put some little pads underneath as I'm on a wooden floor. Is there any advice you can offer me as I am struggling a bit with this issue.
4 answers
Koala S.Koala
Good morning Jayde, we are so sorry to hear and this is not normal indeed. Would you be able to reach out to us at [email protected] and provide us with your order number? We will do our best to assist :-)
Thank you. I will.
Hey Jade my base Is creaking too. Did you find a solution?
Chris Morganasked
The Koala base and mattress are fine however its too low and its difficult to get out.
I am 75 and need a suggestion how the base can be raised, perhaps the depth of the mattress .
Chris Morgan NORTHCOTE 0412 572935
1 answer
Koala S.Koala
I'll give you a call Chris :)
Jodiasked
What are the dimensions of the boxes for the queen mattress and queen bed base?
4 answers
As far as I know standard sizing. The details are most likely on the Koala website
Thanks. Im asking the dimensions of the box they come delivered in. That is not on the website or I wouldnt have asked here.
Koala S.Koala
G'day Jodi
Queen mattress is 36 x 36 x 160 cm
Queen bed base:
BOX1: 23 x 260 x 110 cm
BOX2: 61 x 228 x 48 cm
BOX3: 67 x 228 x 48 cm
Daveasked
Can I use a Koala mattress on a regular sprung base?
1 answer
Koala S.Koala
G'day Dave, The Koala suits almost all bed frames, slatted bases, ensemble and solid frames like the Koalas bed frame.
Tai S.asked
Do you ship to (or have outlets in) Malaysia?
1 answer
Koala S.Koala
Unfortunately we only sell our bed base in Aussie :(
Peterasked
Hi! I live in a fairly new building with concrete floors. On top of the concrete we have timber floorboards. Is it advisable to use/stick adhesive (Tesa) protective pads underneath the bed frame?
1 answer
Koala S.Koala
Great question - I would advise using the protective pads, better safe than sorry!
Asha W.asked
Can you use the bed base without the headboard? I have a beautiful headboard already and I’m wondering if i didn’t attach the time headboard would the base still function the same or would the mattress slip etc?
1 answer
Koala S.Koala
Hi there Asha,
Great question, unfortunately the headboard does need to be attached.
Sorry about that.
Natalie M.asked
Hi - I have a Koala queen bed base and Koala queen mattress and was wondering in the future if I replaced the queen with a king mattress - would it fit on the queen bed base? I would have thought it could as the size difference of the mattress is in the width, just that it would take up the entire width of the bed base (which I could live with).
Thanks!
1 answer
Koala S.Koala
Hi Natalie!
Good question,
Even though the Queen bed base does have that extra space the King mattress is still too wide.
Measurements below:
Queen bed base: 228cm L x 167cm wide
King Mattress: 203cm L x 183cm wide
Nath D.asked
If I don’t have a koala mattress will mine normal mattress slide on the bed base?
2 answers
Nathan mate.. if you are unsure if a queen mattress will fit on a queen koala bed base.. your next question must be can you sleep With your eyes closed on a koala bed base
Koala S.Koala
Hey Nath, good question.
The Koala bed base has a matte coating which will give your mattress something to hold on to.
If you do find that it moves at all, we can also send you some feee non-slip grip pads to put between the mattress and the koala bed base.
Hope this helps!
-Eve @ Koala
Phillipasked
How high off the ground is the bed base and how high is the bedhead?
1 answer
Koala S.Koala
Hi Phillip!
Platform is 23.2cm above ground. Bedhead is 55cm in height (from the platform surface to the top of the bed head)
If you click on the link below then scroll down to the button that says "show all details" you will be able to ee all of the bed base measurements for each size and diagrams!
Linda S.asked
Recently we have moved and the removalists lost the parts that clip the bed head and base together. Can these be bought separately as it does make a difference to the sturdiness?
Thanks
Linda
1 answer
Koala S.Koala
Hi Linda!
We'd be happy to replace these for free for you.
I can't see your full name or order number on here so if you can please reach out to us and we will get that organised!
[email protected]
or
phone 1800 K SLEEP
-Eve @ Koala
Jay D.asked
What is stopping the mattress from moving? Providing I don't buy the Koala Mattress.
1 answer
The mattress is quite heavy and friction with the timber base results in it not moving - we have had no problem.
Liza W.asked
What sheets fit the King mattress perfectly? I've purchase 2 sets, from 2 different shops, and both sets, I cannot get the last fitted base sheet corner on.
Karen C.asked
Nat R asked a question 10 months ago about:
Will bed bases be released in the future for double and king single mattress?
I am also interested in a king single to replace an old squeaky pine frame.
1 answer
Koala S.Koala
Hi Karen,
Thanks for your question!
It is something we are looking into but at the moment we only have the Queen and King size available.
anonymousasked
Are there lots of photos available if the base? I am interested in how it is supported to prevent platform from bowing over time, and how feasible it is to clean under once fully assembled? Thanks
1 answer
Koala S.Koala
Hi there,
I think we already answered this question on the 29th April.
Here is a link to the website where you can view photos of the bed base:
The platform will not bend or bow over time.
anonymousasked
Are there lots of photos available of the base please? I am interested in how it is supported to prevent platform from bowing over time, and how feasible it is to clean under once fully assembled? Thanks
3 answers
Koala S.Koala
Hi there!
Yes, our website has plenty of photos of the bed base. For specifications and diagrams please scroll down and cick "show all details" once you are on the page below:
https://au.koala.com/products/koala-timber-bed-base
Our bed base can support a maximum weight of 590kg.
Cleaning underneath is easy, although there are two middle sections that are unreachable (it's a grid design)
Hope this helps
Hi there, thanks for your reply. The unreachable bits don’t sound very easy to clean :(
You can take the mattress off and lift the base up and vacuum down the middle if you’re that concerned. I don’t think other than a bit of dust there’d be much to clean. Very happy with this bed.
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