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14 questions from our users

HGR M.

HGR M.asked

Hi,
Very disappointed to read the negative views in this forum. 1.9 is really an absurdly bad rating! I use the MF in the US and would have liked to sign up for services on the ASX, but not after reading the reviews. I agree with the comments on the massive bombardment of unwanted extra services (mutiple times a day) You may want to consider softening some of your aggressive behaviour and repairing your poor customer service in a world where independent reviews are your potential new customers number #1 source for sorting the facts out. Till next year, Rob



3 answers
The Motley Fool
Erin B.The Motley Fool

G'day Rob.

We agree. We don't think 1.9 is even close to reasonable, given we're soundly beating the benchmark with almost all of our services. Our best guess is that this site might attract an unusually large proportion of disaffected current- and former-members, who have an axe to grind, or who have bought only a small portion of our recommendations and lost money.

Given some of our services cost less than a cup of coffee a week, and most are soundly beating the market, we're not sure that 1.9 reasonably represents either the quality or value for money of our services. Now, of course, anyone is allowed to post a review here, and we're at the mercy of those opinions to some degree. We hope readers will make their own judgements about services that are mostly benchmark-beating and are (we think) exceptional value for money.

You are, of course, welcome to your view on our marketing approach. You might even be right. On the flip-side, we have many thousands of customers who belong to our services. It might be a case of horses for courses. In a perfect world, we'd love to be able to say 'join a market-beating service for less than $200 for 12 months' and have people beat down our door (we note some fund managers charge more than 1% of assets for middling to sub-par performance), but we're competing for our potential members' attention. Now, that's our problem, not yours, of course, but we wanted to explain why we've found our strategy to be the most effective one of all that we've tried (thus far).



Thanks for taking the time to provide your thoughts, we appreciate it.

HGR M.
HGR M.

Thanks Erin for your excellent reply. I understand agree with you on most points. There are many platform tools available that would allow existing customers to select the amount of advertising they receive. Based on you reply I am going to reseach your offerings and give one a try this week. Thanks again, Rob

The Motley Fool
Erin B.The Motley Fool

That's great Rob - I'm pleased I was able to assist. If you have any questions with our products please contact the team at [email protected].


Gerald

Geraldasked

When is the next discount on the premium service?

Ta

2 answers
operakat1945
operakat1945

Quite frankly I have no idea or interest!

The Motley Fool
Lianne E.The Motley Fool

Hi Gerald, Please email our Member Service team at [email protected] and they will be able to confirm service price options. We look forward to hearing from you.


Jeff M

Jeff Masked

Hi I want my subscription cancelled motley fool won’t answer any of my emails

4 answers
operakat1945
operakat1945

Hi Jeff, I had no problem in contacting Motley Fool and they cancelled my account and credited the amount charged, they contacted me within the hour, perhaps you could try calling them (07) 5564 5529 or check yellow pages for Motley Fool Brisbane, just google, good luck.

Jeff M
Jeff M

Thank you, I will call them tomorrow

The Motley Fool
Lianne E.The Motley Fool

Hi Jeff, Thank you for your note. Please email our Member Service department at [email protected] where they will be happy to assist with your subscription cancellation. Alternatively, please call 61 3 8592 4841. We look forward to hearing from you.


Otto S.

Otto S.asked

How can I check my Cannabis investment?

1 answer
Gazza
Gazza

Go to the asx website and enter the ticker for your cannabis stock, and you will see the current share price.


Adz G.

Adz G.asked

Is there an ideal number of shares to have in a portfolio ?

2 answers
Peter
Peter

1 only. An ETF that has 200 horses in a 200 horse race. Use either A200 or GEAR

Erin B.
Erin B.

Hi Adz, Thats a personal decision based on all sorts of factors how much money you have to invest, how many companies you can comfortably follow, how long you have until retirement, and more. But we suggest building a portfolio of at least 12 companies, which should give you a diversified portfolio.


Harvey

Harveyasked

On 29th July while in london I paid AUD$179 to join and receive advice on Shares giving High Dividends. Now I am back in Australia I see the money has been deducted from my Visa but I have received no correspondence or advice. Please look into the matter. Regards, Harvey Ord

1 answer
Erin B.
Erin B.

Hi Harvey, Please email The Motley Fool at [email protected] and our member support team will gladly investigate further for you.


Angela

Angelaasked

To the Motley Fool Representatives. Why haven't you allowed me to log into my account? You will not accept my emails. You don't reply to any of my emails. If you don't allow me to log in then I will contact Consumer Protection and the TV show Current Affair. Reading the above reviews makes me feel very concerned about your authenticity and integrity. My email is [email removed]

No answers

Shane H

Shane Hasked

Does anyone have a phone number or email address for Motley Fool Australia? They have deducted an unauthorised subscription payment from my bank account and provide no means of contacting them to cancel the subscription and retrieve my money.

SH

5 answers
Canberraj
Canberraj

Since you are subscribed log in and cancel as per my post. Remember all subscriptions have default renewal unless cancelled also as per my post. Read the conditions.

David Watson
David Watson

Hi Shane
The same happened to me. But I was able to locate a number by googling it and looking through some of the returns. And they were very helpful and quickly reversed the charge.
Cheers
David

Wazza
Wazza

Hi Shane
I have problems with them to In "April" this year 2018 I Subscribed for 2 Years and this month June 2018 they emailed me "Urgent" your subscription is EXPIRING I am trying to contact them so far no luck.

Regards Warren.


guydebyl

guydebylasked

Is it virtually impossible to sell shares over several hours when a real crash occurs? or is it that there aren't any buyers? When i look at a graph of the 87 or 08 crashes, they obviously take place over quite a period of time. So why do people lose so much? Can't they just give sell orders? or is it that nobody takes up their offers, even though the order is at market price?
[email removed]

2 answers
Priya
Priya

For me sometimes there seems to be bull traps You think it’s going up, bull trap, one day, and next day it crashes... ie false hope

Canberraj
Canberraj

Depends on the volume of shares traded. In a heavily traded stock there will usually still be a buyer but at a very low price. In stock with low trade volumes even in good times there may be no buyers. There are two market prices, buy and sell. To sell you must find someone willing to pay the price you set or you sell for the price the market is willing to pay. In a crash the price the market is willing to pay keeps dropping and sellers keep dropping their selling prices to meet the market. People lose so much money because they are gambling. They buy in the hope the price will go up and then sell at a loss when it goes down. Investing is buying because the company is good value now whether the market price goes up or down and if the price goes down to less than it is worth why would you sell unless fundamentals have changed.


Andrew

Andrewasked

What do you recommend- A or B class Berkshire Hathaway?

2 answers
The Dion guy
The Dion guy

i am a newbie in the shares investing tho.
However after done a few readings. Each of the class has their own pros and cons.
It really depend on the capital capacity and risk appetite towards a person own desire.
Investing is knowing the risk, access it and deal with it.

Canberraj
Canberraj

BRK-B (NYSE). An alternative from Australia is to invest in the listed investment company called the Global Masters Fund Limited (ASX: GFL). It may be unfamiliar to most investors because it only has a market capitalisation of just over $21 million but its portfolio is 65.5% Berkshire Hathaway (NYSE) (BRK).


Grahame

Grahameasked

I am not receiving my paid subscription do I need to speak to Bruce Jackson at Manly Golf club ? Grahame Kelly

1 answer
Erin B.
Erin B.

Hi Grahame,
We're very sorry to hear you are not receiving your content.
If you would like to send your details to [email protected] someone from our team will be able to assist further.
We look forward to hearing from you.
Erin


Gadget

Gadgetasked

Joined to get recommendations but now find I have join Pro to get the really good recommendations. That was not explained up front. Basically they don't deliver on what they offer....just keep chasing for more money. Any suggestions for a service that offers a real service?

2 answers
Arthur Harris.
Arthur Harris.

I think that by joining Motley Fool Pro you should do very well. At my age I am not looking more for long term investments but dividends and some cheaper stocks to gamble with. So I use Dividend Investor and Hidden Gems. I am also thinking of joining Motley Fool Pro. Do not expect Motley Fool to make you money, IT IS YOU WHO MAKES THE CHOICES. I have purchased shares that I have lost on, and lost on shares I should have brought that made money. You cannot win them all. Do not expect them to give you free advice, they are in business to make money and so try to up sell you. Like McDonalds, would you like fries with that? Any good business will try to UP sell.

Steve K
Steve K

I find the share adviser pretty good and accurate and got me an average of 22% pa return. Those doing well are those businesses which are export oriented or have offshore investments especially the medical and innovative sectors. I go long term that means at least 5 years. I am confident I can double my returns in 4 years to retire nicely.I do not know of any other advisers who are better.


crate

crateasked

How do you go about cancelling your subscription? I have just joined and after reading these comments [stupid that I didn't read them before, but there you go] I would like to cancel my subscription.

7 answers
GGG
GGG

I suspect they won't let you cancel - except as a gesture of goodwill. Make sure you did not "subscribe" - this means that hey take your money from your credit card a year from now (auto-renewal). Perhaps all you can do (as I did) is cancel the renewal. Make sure you get an email from them saying that they've cancelled the auto-renewal

crate
crate

thank you for that answer, I had a feeling that would be the case. I did hit subscribe, so I will just have to be aware when the renewal notice comes through and not go ahead with it. Funny, my accountant subscribes to Motley Fool and she was the one who suggested it to me, thanks for your advise regards ....crate

Batman
Batman

No renew notice will come through! They will just take the money out of your credit card automatically. Sending an email cancelling your subscription does not work either and your bank won't help...I had to "lose" my credit card to make it stop. I just joined here to tell you that...


harryflip

harryflipasked

Other than motley fool,who would be recommended as a sound advisor ?

2 answers
Luckyluke
Luckyluke

The best advice will come form you're own research. Not hard just takes a bit of time and effort. Bit difficult at the moment with the volatility in the markets but monitor your portfolio daily and flick anything that does not head north of your buy price within a few weeks. Look for good value buy's like HZR, SFX and SMN type companies with huge potential and low value financial backed start ups at medium risk. There are plenty to jump on out there.. The more you listen to the so called experts the more confused you will be..Generally people that are good at what they do will manipulate the markets by giving misleading info via subscriptions to day trade small spikes influenced by mass subscribers jumping on tips given. I have 25 ASX companies in my 80k portfolio and make between .5 % and 2 % per day (yes per day) consistently and it took about 12 weeks to get the right combo. 50% of these have huge potential the other half are steady movers. 5 are potential 10+ bagers.
Happy hunting

bad4it
bad4it

Hey luckyluke, .5-2% a day!!???
Does warrant Buffett wake you up every morning with a hand job too???
In answer to this question, there are many good free websites and forums. The barefoot investor is another great subscription service with much less of the hard sell advertising.


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