I recently had a problem with a canvas. It had a striped effect through the middle. I sent seem photos and they responded within a day to say that they would produce a new canvas which I received within two weeks. The quality and service were excellent.

Had a little trouble with the designer, not as easy as the old way, but patience
won out and I finished my 120 page book and it has come back looking great. Very happy. Thank you staff
you have done a great job.

Tried to design 2 laser etched bread boards which I got a groupon voucher for. Designer is really frustrating, wouldn't enlarge my picture properly. I had to end up putting my design on a huge white background so that when I zoomed I could actually get my image where I wanted it. Then come checkout time you can only enter one promo code so I had to place a second order, once again really frustrating. And now 2 weeks later it seems that my order has just disappeared into the ether....

Similar happened to me since they change the software. The colour bleeds on my last order unlike my previous orders. They replaced it but still the same. It might be related to their option if you want it to enhance the pictures when ordering.

Purchased Calendar last November (and had it made in time for christmas delivery) but it NEVER arrived.

After 3 mths of follow up and getting zero response from PhotoBookClub, the unhelpful staff now claim the Voucher has "expired", so they are going to charge more than the original purchase price to "reactivate" the Voucher - and their website is really difficult to navigate/use.

I have had 4 books made and have been very happy with the product, its quality is outstanding the set ok was good and the delivery was prompt

I saw the photobookclub on GroupOn for personalised magnet deals, offer was for x3 10 packs. In the end i found it so confusing on how to order this with the coupon as the website only allowed me to order x1 10 pack. I tried calling the company, the phones did not even work. An automated "press 1 for this, press 2 for that started, then when i tried pressing buttons nothing registered. I emailed them and never received a response, however started receiving junk mail from them. I got 10 magnets for the deal price of 30 plus 5 dollars postage on top of it! Magnets look like crap as well. Waste of money and time.

I have similar issues. Order placed early January, still waiting. Queried via email 17th February and got an apology with notation that it will be coming but no sign. As it stands now, the telephone link is erratic, more often than not doesn't work, web links also erratic, and now I can't sign in to my account. Have previously loved this product but now, like others, am wondering if the business has gone bust. it's s pain as I have three vouchers to use. And they continue marketing. There's something not right here.

Has photobook now closed down, cannot be contacted .phones have been disconnected in all states, we are waiting for a book but still in time frame Hope it is still coming.

Ordered.photo book on Feb 1st. Despite 4-14 day promise still waiting. Order still showing as 'in production'. Won't bother again. Poor performance compared to.previous company.

Received a few good photobooks from them. Ran into some issues with recent order. Submitted a ticket about 2 weeks ago. Not a single response to date, other than the first automated response. Also, pretty spammy marketing. Sends a promo email every few days. I think it is important for people to see these other aspects of this business.

I was really disappointed to discover that the cover of my 80 page photobook had become detached from the pages,so sent photos of the issue to the support department. I was very grateful to receive an email informing me that my entire book was being replaced, when I was expecting to post the old one back for a repair. The replacement arrived by express post just a few days ago and I am really happy with the service I received. Now I cant wait for my recently completed book to be processed.

I have to say my photo book of my daughters wedding arrived on Friday and I am absolutely thrilled with it. You guys have made many books for me and they are among my most treasured possessions and I flick through them often with family and friends
The quality is outstanding and it's a pleasure to do business with you.

The canvas I ordered itself was good and I was happy, but upon ordering another for my daughter's birthday, I found them to be very slow with "processing" and no other updates on the account. I advise if you are wanting this in good time, make sure you order a good month or more beforehand. Other than that, good and cheap.

I have made several orders with The Photobook Club, and have been highly satisfied with every single order. They offer low cost and relatively high quality products. I had Photobook Club print photos on wedding, birthday, and other special events for friends and family, and everyone was happy with the final products. Highly recommended.

I have used this club for many years. I did have a problem with delivery near Christmas one year ago. However, everything received has been great quality . Once I ordered with the wrong voucher and was given a discount on the discount with the next. As mentioned I did have a problem about delivery. Otherwise they have been helpful to any of my questions. Thanks photobookclub! A friend told me about u, I was dubious about your company, but you have ellayed my concerns!