I wrote a review previously saying the product is very good giving it five stars (making allowance that this service is cheap.
That said I note their turnaround times have significantly increased and they now offer the opportunity for a premium service to short the process and or delivery times. That's fine except that premium costs as much as the product itself.
So take care as it may take more than a month, or longer,

I have made several Photo books which in the past have been of a very high standard but my last experience was most out of character. I believe they used to do the job very well with great support staff to help you with any issues. The colour of my last books cover was so dark the title blended with the photo on the cover which was also so dark all definition of the scene was lost. I realise that they have moved to new premises, and with each new email I have noticed that their range has gone out of control. Is it a case of getting too big, trying to do everything but not doing any properly.

The worst thing about this business is that purchases are handled through a 'voucher system' (often) meaning they sell coupons for they products and depend upon people not using them. I did this and redeem 10 x photo magnets. The colour was terrible and the images were cropped. They were nearly all unusable. I had 2 more vouchers for the same product that just 'expired' (you pre-pay your purchases and then have to redeem them). If you want to use you voucher after 'expiry' there is..haw, haw, haw a CHARGE of $5 per voucher.

Scammy. And crap - real crap - quality.

I have tried customer service on the phone but of course its a labyrinth of phone menus.

I just want to use my vouchers and NOT be charged for the privilege.

I have done about 25 photo books with them over the years, my last 2 orders I received the quality of the book was not as good as they used to be. Well lit pictures were way to dark. Other companies have much better templates and more variety but I always went back to the photo book club because of the excellent quality. After complaining to them in regards to the darkness of the pictures lately, they offered to reprint an old order to match the new order. Why would I reprint a good book to match a bad one. It looks like the new printer settings are different and they are not providing the same quality as before. I used to recommend them to everyone as I loved their product. The lost a loyal costumer in me.

I ordered a large chopping board with engravement and received it within 2 weeks, I am so happy with my order. It's a very clean, professional finish and the picture, font and spacing look just like the preview. I used the discount available through Groupon and will be ordering another!

Do not sign up or purchase anything from this website. 12 months after I made an order (which never went through and I had to be refunded), they email me 3-4 times per week! I have unsubscribed via their website countless time! I have emailed asking them to remove me from their mailing list! I have messaged them on facebook asking me to remove me from their mailing list!

I bought 2 vouchers for small cutting boards, but had trouble redeeming them. After contacting The Photo Club, the issues were quickly fixed. I found the person I corresponded with friendly, polite, courteous and patient. Thank you Chazz, from Customer Support. I am more than happy to use this company again.

How do u use ur Groupon voucher on this site ? I purchased a large chopping board but can't redeem it when I finish designing he product

Have used the company now for a year - I have had absolutely no complains - the product is excellent - yes it does take a little longer than advertised to arrive, depending on what time of the year you order them. Loved the canvas, my first, and with the help from the wonderful Sophie, who guided me to the correct size, it looks fantastic. I also did 4 wedding albums, with changes for the different families - fantastic. All of our trips are recorded in 100 plus pages and are admired by all. Thank you Photobook Club and the very helpful staff.

I have used this company for several photobooks and generally am pleased with the result. But the latest one will be my last through this company. I first registered my complaint 4 months ago and despite obtaining one of the so-called tickets I have heard nothing. I have emailed a number of times and actually got through on the phone once to be told they had not received any of my emails (the address was correct) and to send it all again. Needless to say I have again heard nothing. You cannot get though to the LiveChat as it is never on. However they still manage to bombard my email with their advertising!

With so many places offering these items I wish I had gone elsewhere. They're very difficult to get hold of and just fob you off when you do get through. Told orders will take 4-14 business days, so far I've been waiting over a month and still no sign. I ordered in plenty of time to send my order overseas, not sure that's going to happen now. When you do speak to someone they obviously don't care and have a bad attitude and they're quite happy to behave in such a careless manner. Definitely won't use them again.

Worst company I have ever dealt with. Did not receive product in specified time frame, have emailed three times in one week - no reply. Tried calling but couldn't get through. Can't believe this company can even be operating. They have taken my money but not supplied me with the product, utterly disappointment & pretty annoyed.

The system crashes constantly, and I could not get anything to work. It took an insane amount of time for the thing to eventually work, but it wasn't exactly what I wanted, but I couldn't be bothered spending any more time on it. The product was a chopping board engraved. My friend really loved it, so I guess the quality was good. You need time and patience if you want to use this product!

I purchased a 60 page photo book, mouse pad and canvas print. I was not able to use the vouchers.
The photo book kept defaulting to 20 pages and after contacting technical support, I was able to add another 40 pages however none of my photos would upload.

I have attempted to phone customer service at least 4 times and each call is unanswered. I have sent emails asking for a return phone call. I get no phone calls but I do receive an email advising me that I missed their calls - I've had NO missed calls!!!

Absolutely pathetic. I have emailed and requested a refund but my request has been ignored.

Do not use this company!

The website and the download tool are the worst - system is slow and constantly crashes. A photobook shouldn't be a painful experience to create. If you finally complete then the book is fantastic and good quality and arrives promptly.

We have found this site to be extremely hard to use, confusing and totally infuriating. Customer Service response was "go to the website and follow the steps, it's easy", after we'd tried doing that for ages. It's anything but easy. Would never use or recommend them again.