I am a new customer of the Photobook Club and I am very pleased with the results of the books I ordered. It didn't take me long to get used to the software, although I had to ring them a couple of times to explain a few issues. They are easy to talk to and very helpful, so far there isn't one issue they could not solve for me quickly.
Where I went over the top is by buying too many books at once and now have to spend a lot of time to get several books filled before the vouchers expire. Live and learn.

I love this photobook club, I use them all the time for my books. I have rang them for some issues and have got great responses, ben was very helpful. The quality of my books are great. I have no problems with uploading photos. I have been using them for 5 years now and never had a problem.

Due to the company's takeover and growth I was left with a deadline and the advertised contact means were not functioning. Eventually I made contact and a solution was found.
I anticipate their communication problems going away but want to make it clear that their photobooks are EXCELLENT and I will continue using them .
Jean

I have used several on-line photo developers. This mob are by far the worst. The process of putting together an order involves far too many hoops to jump through and the software is full of glitches. The customer service, if you could call it that, is woeful. If you have a problem, the attitude seems to be "too bad but we've already got your money". Use a local service, or if you have to take your chances on-line, there are much better options out there. Avoid.

If there is a negative rating, I would put negative on this.
My voucher extension was not honoured. I have tried to contact them many times, but I was ignored. I am thoroughly disappointed with them. Even after showing their own email to say that the voucher should still be valid on the day that I was going to use it, they ignored it.They do not care about their customer!!!
All those amount of work I put in to have my photobook printed on the voucher I bought, and the extension that they granted me - useless!!! A waste of time, a waste of my money.
They said they will look into it, it's almost 3 weeks now, not a word from them.

I have ordered acrylic paint. I have used the template provided, all I did was to drag the picture onto the template. week after I ordered they emailed me that the photo is not stretched all the way and that they will reprint it if I pay
$50 they also refused to send me the original print.
I bought few coupons at once I also had picture book, book turned up ok but had issues in finalising ordered and uploading files.

This is the worst site/ company I have had to deal with! I bought a voucher from Groupon for a chopping board, that was all fine. Then trying to create an account for thephotobookclub was a nightmare and then the log in into my account would not work, in the meantime I had sent a couple of emails, they did not reply to my issue but they did however send survey requests to see how they dealt with my problem. After calling them I was able to sort it out, designed my chopping board, saved it to finish another day and now they say my login does not exist, tried calling 4 times this morning and each time after 5 minutes wait they hang up on me. Do not use this site!

Not only did they send my order (which was supposed to be a Christmas gift!) as half the photo book repeated twice, but they've never once responded to my complaint regarding the book or their shocking customer service. Avoid, avoid.

I have ordered canvases and photobooks through this company and have been very happy every time. The colours are great. I like the way it will warn you while creating your book if a photo isn't top quality so you can change it if necessary. I haven't had a problem with then yet. I also like how you can extend your voucher if you forget to use it like I did and was upset that I had waisted my money.

I bought a voucher for 3 calendars, I assumed when I ordered as I ordered straight from the deal that 1 meant one voucher or the 3 calendars that I had paid for, BUT no it means one calendar and they just said bad luck you have used your voucher and next time follow the instructions . THERE will not be a next time for me.

I have done about 9 calendars and 10 photo books with this Company. I am completely happy with their quality of work and service. Have only had 1 problem sending a large photobook for printing, but once I put it on a disc and sent it to them it was fine. The quality of the items is fantastic. I have never been disappointed with anything they have done for me.

I too can't work out how to order my book. My voucher says. 'Once (your book is) completed, proceed to our order page, enter your Voucher Code and click "redeem".
Couldn't be easier, I thought, except that once I've clicked on order, there is a cart with a price which bears no resemblance to my voucher cost, unless the postage is twice as much as the voucher, AND
nowhere can I find anywhere to enter my voucher code.
I have done all the things that Denise suggests in her 5star review, with the above result.

I couldn't be more unhappy with the service i haven't received!! I have wasted so many hours thanks to this company. I still haven't even managed to get the books ordered!! If i hadn't spent so much time on this i would throw my vouchers in the bin and use another company but i want my books now iv wasted the time,
I will never recommend this company to anyone, nor will i use it ever again. And as for cudo they should state how difficult it is to actually follow through with your order!! instead they intise you to buy more.

I have bought several vouchers from The Photobook Club and I have not been able to download the books that I had spent weeks making I have had problems downloading books, logging in to use vouchers and list goes on. My latest is acrylic print which I cannot see any options for, I only have options for photobooks and I'm waiting for a reply from support desk, wont hold my breath!

no support with problems that arise.