great food - once you get it.
I have used approximately 10 times now - the food is pretty good, but the ordering process is complex - you are ordering meals that you haven’t even tried yet, due to the lead time. If you are on the 8 week program that is supposed to have 3 stages, you never know if you have been delivered the right meals, appropriate for where you are in the 8 weeks. It usually takes me 3 attempts to actually get an order placed.
But my biggest issue is the delivery. I mean, if you send a text the night before, saying your delivery will be at 11:30am - then ...deliver at 11:30! To get an order at 5:30 pm is just plain UNACCEPTABLE!!! People have lives, jobs, work shift work, kids - all which gets impacted when this happens. In the 10 odd deliveries I have received - not one of them has been delivered on time - not even one. I’ve also had a box of food left on top garden plants in the full sun in the middle of summer - all the food was destroyed, and so were the garden plants under it. I’ve tried to put a hold on delivery for a week, and it’s been delivered anyway - for those last two events, I got a $50 refund on about $300 worth of food, which I guess shows they care a little at least - like about 15% care factor? I’ve tried working with them, to get things sorted out - because the food itself is good. It’s a shame - they have put a lot of effort into the food - but sorry, the business end sucks. I’m done - I feel like I’ve been extremely patient and given them every chance to get things right, but now I just feel like a sucker getting taken for a ride. Cancelling my subscription. A real shame.
Subscription variety a let down
My rating is based on comparing with other subscription services which vary meals each week. I was disappointed to find I had to vary my meals early in week (for the following week) even before I’d tried many. The taste was good - flavourful. The meals are freezable. But just lacking the simplicity of variety I would have preferred
Diverse Flavours and Complete Macros
I looked for an option where the flavours were diverse enough to keep things interesting, and also have a mix of high calories and low calories based on my objectives at the time. I think this, with the complete macro count of high protein, carbs and fats have made it an easy choice. Definitely be ordering more!
Great flavour, great option for clean eating, great option for keto/low carb
I've tried plenty of frozen healthy meals, including YouFoodz. But Thr1ve is the best - it's all clean sourced eating which none of the other frozen meal companies offer. Plus it's not loaded with salt like most other frozen meals.
Great option for keto/low carb diets, high protein, low sodium, I'm a convert.
I read the negative comments about bland/flavourless. Not sure what these people are expecting (it's a $12 frozen meal, not Vue De Monde).
It's got great flavour for everyday meals. Looking for a frozen meal, that's high protein with clean ingredients without a laundry list of chemicals/fillers - this is it.
AMAZING! Fresh and Delicious
I've ordered Thr1ve as I was interested in the Keto meals and they have made my keto transition so easy. I was worried as I've used other meal services in the past and have had chicken that was fatty and meals I didnt enjoy and have thrown them out. All of the meals I have ordered have been of a high quality. The veggies are always fresh and the chicken is cooked to perfection without chewy bits. Today I had the clean chicken and veg and for a meal that should be bland there was so much flavour with the lemon broth for the chicken keeping it mo...ist. I'm very impressed by the quality of meals and I'd say they're fantastic value for money because I actually finish the meal and am satisfied. Will definitely be ordering more and recommending. My only critique is that I would love to see more Keto options on the menu.
Decent size portion.
Received my pack yesterday wrapped in foil I like the variety of menu. Chicken rendang and pull beef dishes are flavoursome and tasty. Packaging is easy to peel off and warm up. Shared with a colleague and was very happy.
Full of flavour, Good portion, Freshness and Lean
Used to have frozen meals and competitors products, not happy but with Thr1ve, I found better portion size, full of favour in both western & international cuisines, veggie very fresh even after heating up in microwave like a freshly cook meal. Highlight for a gym junkie like me is the Thr1ve meals are very lean and low carb, help me to feel much better to eat for my fat loss goal. Beautiful and happy meals for busy people like me. No grocery, no kitchen mess, no cleaning. Yay, will keep ordering these yummy meals
The reviewer stated that an incentive was offered for this review
Loved it! Will order again
After trying a competitor for months I was getting bored of the same meals so I decided to try Thrive. I ordered a weeks worth of meals and loved what I got. The portion size, freshness and quality was great. My favourite was the beef brisket with sweet potato mash. It was so full of flavour and delicious. I recommend Thrive to anyone and I will be ordering again.
Alright but bland
Healthy is important, but the poached eggs on bread was very bland in taste. Food needs to be healthy and tasty. The positive though is that I don't feel bloated after the meal. I think it's gluten free and they use free range eggs but not 100% sure.
Terrible experience with Thr1ve and would not recommend it to anyone. It seems like scam when things go wrong.
I had half my meals missing. I tried to contact Thr1ve multiple times when I had notice half the meals were not delivered.
So far 2 calls were answered out of 20 over 3 days.
They have not bothered to get back to me once they had answered to tell me what they are going to do regarding the matter of missing meals after I have paid for them. Nothing about refunds or replacements.
Youfoods, Muscle Chef and 5.4 meals have been a much better easier professional experience. I would recommend either of those instead
Bland and boring
Pretty disappointed with the food so far, everything was quite bland and I got bored of eating it 3 bites in. Even the Rendang curry which is supposed to be quite spicy had no flavour in it what so ever. Not what you want to get after spending so much.
Stupidly expensive with poor ingredients
Watery sauces, brown chicken and very expensive considering it’s a bit of meat and 1-2 veg with small portion sizes.
The lasagne was all pasta, very little filling. The lasagna from YouFoodz is amazing, copy that!!
I ordered 14 meals, have had 3 and will probably bin the rest.
For the $14.95 I can get a delicious and healthy chicken salad with nuts and grains at a cafe in the Docklands!
No response from customer service after botched delivery
My 1st delivery arrived and i was not impressed to open it to find the sweet potato soup container was completely split open and had gone everywhere. One other container was also split and i can only assume this happened with some pretty rough handling during delivery. I have called the mobile number numerous times and no one answers or calls back. I have contacted them via chat on the website with no response and an email only sent was replied with a generic email saying they are really busy and should hopefully get back to me within 48 hours. Too bad if i hadnt recieved my delivery at all. I will be taking my business elsewhere in future.
Read the reviews before bothering with this company. There is a pretty common theme
- Verified customer
Absolutely appalled at this company.
Absolutely appalled at their service. Circumstances changed as does in life and I’m away and can’t accept delivery and they won’t cancel so will deliver $200 worth of food to an empty house. Super dissatisfied with the customer service I received. Would not recommend this company at all. Was told to get family or friends to collect. Family is DEAD. friends freezers full. Abysmal.
I've been looking for ages for something that is easy to follow and actually helps me to lose weight and so far this has been amazing. Great food portioned properly and with additional advice and help with exercise to magnify the effects. I'm delighted!
Lean and healthy, Im impressed!
Im on a personal mission at the gym. Im trying to reduce my body fat a bit (too much wine over summer) and increase my muscle mass a bit. Im a Dad with two kids under 7yrs. By the time I put them to bed Im exhausted. So I have a Thrive meal and crash. Its actually helped me lose 3 kgs so far and I feel healthier and more alert. I think Im a better Dad with this routine. Thanks Guys! PS Can I have a glass of wine or two on Fridays??
Used to love them...not anymore!
I was a customer of Thrive for several months through the 28 by Sam Wood program who recommend their meals as the best healthy approved options that support what is an excellent training and eating program. At the start, I enjoyed their meals and their service was great. Despite there being hiccups with deliveries and their online ordering site (worst website for ordering I've ever encountered!) from the start, I persevered because their service was good, responsive and I enjoyed their food. I moved suburbs and was told they would deliver but I...wasn't able to update something as simple as my address, so had to start a new subscription which meant I lost my loyalty points from my previous account. Then, all of a sudden, they stopped delivering to this area (NE suburbs of Melbourne, hardly in the middle of nowhere) and yet again, more issues with charging my card & subscriptions. Their customer service was terrible, never followed up on emails or calls and even then, I reattempted to get it sorted on about 3 more occasions and then gave up. The mobile number they provide isn't connected, they don't respond to emails and when they do, they don't do what they say they'll do. Fed up, over it and couldn't advise people against using them which is pretty incredible given I went from raving about them to this. I have also complained to 28 by Sam Wood so they know the issues their customers are facing with this company. I now have to find another much better option and with all of the competition out there; I doubt it'll be difficult.
I wish I had read reviews before ordering! The food was nowhere close to as good as other companies. A curry is not steamed chicken with sauce on top and there was no variety in the vegetables. I don't eat peas so my meals often had little vegetables. Out of 14 meals, I only enjoyed one. Also disappointed with the popped sorgum - $3 for not even a handful.
I'll stick to the other companies!
- Verified customer
Average food, Incomplete delivery and poor service
Used Thrive for 2 months whilst working in Melbourne. Several orders were delivered with MISSING ITEMS, the customer service representative NEVER ANSWERED CALLS, and when she returned phone calls (up to 3 days later) she always had an excuse. Lastly, having CANCELLED my subscription, the company CONTINUED TO WITHDRAW FUNDS from my account, although they gave me email confirmation my subscription was cancelled. I have since filed with the ACCC on this matter and continue to obtain refund. I DO NOT recommend this company to anyone, as they are clearly out of their depth and under resourced.
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