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Reviews

3.8

101 reviews
5
(64)
4
(5)
3
(4)
2
(8)
1
(20)
  • Transparency
    3.0 (5)
  • Rates and Fees
    3.7 (3)
  • Timeliness
    3.0 (4)
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SOC

SOCGeelong

  • 2 reviews
  • 1 like
  • Verified customer

Amazing Customer Service

published

I'm very impressed with the level of service provided by TofFx. My account manager (same person each time) has regularly kept in touch and finalised my transaction without any trouble. I can't believe there is no charge for this.

Review collected in partnership with TorFx

  • Verified customer

Something difficult made easy

published

I found TorFX to be extremely helpful, the process to transfer funds from NZ to Australia was explained very simply and I had constant support and instruction. I would definitely recommend using this service over bank transfers, this is simple and a huge saving on fees.
Thank you TorFX - it was a pleasure to do business with you



Review collected in partnership with TorFx

Anonymous

AnonymousPerth

  • 2 reviews
  • 1 like

Very Smooth and easy process

published

Very smooth and easy process from end to end. From initial estimate to funds landing in my account, Edward Zieger was there to answer any and all questions i had and beat the banks rate, AND I WORK FOR ONE OF THE BIG 4 BANKS!

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  • Verified customer

Good communication

published

Great service transparent and great communication, so will be using it again. Will recommend to other people.
Like being allocated a transfer assistant

Review collected in partnership with TorFx

  • Verified customer

A1 Service + Easy Transaction

published

Simple account setup. Good rates. Very smooth transaction. Excellent communication from our account manager.
I will use TorFX in the for future transactions.

Review collected in partnership with TorFx

  • Verified customer

Wouldn't use anyone else

published

Personal service and able to speak to the same person each time, good advice, easy to deal with . Wouldn't go anywhere else for money transfers .

Review collected in partnership with TorFx

  • Verified customer

Smooth and Easy Transaction Process

published

The process is very easy to use and every thing went through as planned. Communication from the team via email text and phone is very professional. I will be using this service again in the future.

Review collected in partnership with TorFx

Sarah Vella

Sarah Vellamelbourne

  • 2 reviews
  • 2 likes
  • Verified customer

Great service

published

very easy to deal with and they have better rates than the bank .Our account manager keeps us up to date with rate changes and advice

Review collected in partnership with TorFx

  • Verified customer

Good company to use

published

Had trouble signing in to my account. Had trouble with telephones however once sorted all was excellent service though the rate given was less than Currencies Direct

Review collected in partnership with TorFx

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Richie

Richiekippa-ring QLD

Great service

published

I found Janet veryhelpfull and kept me up-to date with any rate changes and good advice.
I would recommend this service to anyone exchangeing large amounts of money.
Much better rates than the banks..

Lyn

Lynterrigal

  • 2 reviews

Responsive to my situation and engaged to achieve resolution

published

Very happy with Torfx. My account manager Janet was immediately responsive to my urgent need to get money to NZ for an unplanned property purchase. Despite my funds being with a bank reputed to be ‘difficult’ when arranged foreign currency transfers via other providers, Janet managed to keep me calm and informed. Janet remained pro-active in our communications from go to whoa. I have no hesitation recomending Torfx, and have already done so.

  • Verified customer

Great customer service and value

published

TorFx made our forex conversions and payments simple and secure at a much better rate than our banks could offer. Our dedicated account manager led us through the process from start to finish and made it quick and easy. Highly recommend.

Review collected in partnership with TorFx

  • Verified customer

TorFX Amazing service and Great Rates

published

TorFX Amazing service and Great Rates
Although I was initially nervous about transferring our life savings.. after engaging with Janet at TorFX I felt safe and supported and safe the whole way.
The quoted transfer amount was exactly the amount that landed in our UK account.
Thank you Janet

Review collected in partnership with TorFx

  • Verified customer

Friendly and satisfying service

published

Very prompt friendly service. Always meeting my needs. TorFX always call me back when needed and are very polite on the phone. Having my money sent over from abroad for emigrating has been very easy.

Review collected in partnership with TorFx

Money transfers made easy

published

Thankyou Torfyx .Great reliable service .Jamie Roberts, so patient, I had difficulty opening the account Jamie was amazing .I have found TorFyx to be reliable and comparable in all of my transfers .
I have been with TorFyx now for 2years and would nit consider changing
Thankyou .

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  • Verified customer

Money transfer

published

The end result is good. The processes are just a little long and time consuming whereas if you want it asap a bank would probably be faster. But in the end it does save hundreds of dollars so perhaps the wait is worth it.

Review collected in partnership with TorFx

  • Verified customer

Great customer service

published

Really happy with everything TorFx did for me, particularly coming in with zero experience. Will definitely use them again and recommend to others

Review collected in partnership with TorFx

  • Verified customer

Would never use again

published

Was disappointed the company doesn't operate in peso currency .I found the USA party who handled the transaction was extremely slow with absolutely no comunication on position of transaction to the point I will never use again.
Was not upset with Torfx found your staff to be extremely efficient and professional just extremely dissapointed with the transaction and time taken.

Review collected in partnership with TorFx

  • Verified customer

great service, thanks Edward

published

After filling in the contact form I got an almost immediate call from Edward, my now account manager, who set me up an account there and then. I have since transferred money from the UK to NZ and the rates were much better than any bank was offering. I highly recommend TorFX.

Review collected in partnership with TorFx

  • Verified customer

Excellent. Very friendly staff

published

My partner put me on to torfx I was very impressed. Thank you for all your help. We highly recommend them

Review collected in partnership with TorFx

Page 3 of 6
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Questions & Answers

Ms.J

Ms.Jasked

How long the transfer going to receive from Uk to Philippines? Because my husband send me last October 17 suppose to receive october 19 bit until now not yet.. waiting the money to my account.. what Im going to do pls advise Im start to worry.. is that normal to have a delay??

1 answer
TorFx
Laura P.TorFx

Hi, if you ask your husband to give us a call we'll be able to give him an update on the status of his transfer.
Best wishes, TorFX

warren y

warren yasked

Please can you advice me on ALL of your charges; I need to send a small amount of money to a Thailand account from Australia. Where are you based?
Thank you,Caroline

1 answer
TorFx
Laura P.TorFx

Hi Caroline,

While we wouldn't charge anything for making the transfer, you might be charged intermediary fees.

The majority of banks throughout the world have correspondent/ intermediary banks in each country, which they use to clear the relevant currency.
It's very difficult to know what these third parties will charge as it's determined by their individual policies. It's also down to the receiving bank which banks the funds are routed through, so this is completely out of our control.

Please give us a call if you'd like more information!

Best wishes,
TorFX

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