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SOCGeelong
- 2 reviews
- 1 like
- Verified customer
Amazing Customer Service
I'm very impressed with the level of service provided by TofFx. My account manager (same person each time) has regularly kept in touch and finalised my transaction without any trouble. I can't believe there is no charge for this.
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Review collected in partnership with TorFx
- Verified customer
Something difficult made easy
I found TorFX to be extremely helpful, the process to transfer funds from NZ to Australia was explained very simply and I had constant support and instruction. I would definitely recommend using this service over bank transfers, this is simple and a huge saving on fees.
Thank you TorFX - it was a pleasure to do business with you
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AnonymousPerth
- 2 reviews
- 1 like
Very Smooth and easy process
Very smooth and easy process from end to end. From initial estimate to funds landing in my account, Edward Zieger was there to answer any and all questions i had and beat the banks rate, AND I WORK FOR ONE OF THE BIG 4 BANKS!
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- Verified customer
Good communication
Great service transparent and great communication, so will be using it again. Will recommend to other people.
Like being allocated a transfer assistant
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- Verified customer
A1 Service + Easy Transaction
Simple account setup. Good rates. Very smooth transaction. Excellent communication from our account manager.
I will use TorFX in the for future transactions.
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- Verified customer
Wouldn't use anyone else
Personal service and able to speak to the same person each time, good advice, easy to deal with . Wouldn't go anywhere else for money transfers .
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- Verified customer
Smooth and Easy Transaction Process
The process is very easy to use and every thing went through as planned. Communication from the team via email text and phone is very professional. I will be using this service again in the future.
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Sarah Vellamelbourne
- 2 reviews
- 2 likes
- Verified customer
Great service
very easy to deal with and they have better rates than the bank .Our account manager keeps us up to date with rate changes and advice
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- Verified customer
Good company to use
Had trouble signing in to my account. Had trouble with telephones however once sorted all was excellent service though the rate given was less than Currencies Direct
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Richiekippa-ring QLD
Great service
I found Janet veryhelpfull and kept me up-to date with any rate changes and good advice.
I would recommend this service to anyone exchangeing large amounts of money.
Much better rates than the banks..
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Lynterrigal
- 2 reviews
Responsive to my situation and engaged to achieve resolution
Very happy with Torfx. My account manager Janet was immediately responsive to my urgent need to get money to NZ for an unplanned property purchase. Despite my funds being with a bank reputed to be ‘difficult’ when arranged foreign currency transfers via other providers, Janet managed to keep me calm and informed. Janet remained pro-active in our communications from go to whoa. I have no hesitation recomending Torfx, and have already done so.
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- Verified customer
Great customer service and value
TorFx made our forex conversions and payments simple and secure at a much better rate than our banks could offer. Our dedicated account manager led us through the process from start to finish and made it quick and easy. Highly recommend.
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Linsey OughtonCanberra
- Verified customer
TorFX Amazing service and Great Rates
TorFX Amazing service and Great Rates
Although I was initially nervous about transferring our life savings.. after engaging with Janet at TorFX I felt safe and supported and safe the whole way.
The quoted transfer amount was exactly the amount that landed in our UK account.
Thank you Janet
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- Verified customer
Friendly and satisfying service
Very prompt friendly service. Always meeting my needs. TorFX always call me back when needed and are very polite on the phone. Having my money sent over from abroad for emigrating has been very easy.
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Money transfers made easy
Thankyou Torfyx .Great reliable service .Jamie Roberts, so patient, I had difficulty opening the account Jamie was amazing .I have found TorFyx to be reliable and comparable in all of my transfers .
I have been with TorFyx now for 2years and would nit consider changing
Thankyou .
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- Verified customer
Money transfer
The end result is good. The processes are just a little long and time consuming whereas if you want it asap a bank would probably be faster. But in the end it does save hundreds of dollars so perhaps the wait is worth it.
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- Verified customer
Great customer service
Really happy with everything TorFx did for me, particularly coming in with zero experience. Will definitely use them again and recommend to others
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- Verified customer
Would never use again
Was disappointed the company doesn't operate in peso currency .I found the USA party who handled the transaction was extremely slow with absolutely no comunication on position of transaction to the point I will never use again.
Was not upset with Torfx found your staff to be extremely efficient and professional just extremely dissapointed with the transaction and time taken.
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- Verified customer
great service, thanks Edward
After filling in the contact form I got an almost immediate call from Edward, my now account manager, who set me up an account there and then. I have since transferred money from the UK to NZ and the rates were much better than any bank was offering. I highly recommend TorFX.
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- Verified customer
Excellent. Very friendly staff
My partner put me on to torfx I was very impressed. Thank you for all your help. We highly recommend them
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Questions & Answers
Ms.Jasked
How long the transfer going to receive from Uk to Philippines? Because my husband send me last October 17 suppose to receive october 19 bit until now not yet.. waiting the money to my account.. what Im going to do pls advise Im start to worry.. is that normal to have a delay??
1 answer
Laura P.TorFx
Hi, if you ask your husband to give us a call we'll be able to give him an update on the status of his transfer.
Best wishes, TorFX
warren yasked
Please can you advice me on ALL of your charges; I need to send a small amount of money to a Thailand account from Australia. Where are you based?
Thank you,Caroline
1 answer
Laura P.TorFx
Hi Caroline,
While we wouldn't charge anything for making the transfer, you might be charged intermediary fees.
The majority of banks throughout the world have correspondent/ intermediary banks in each country, which they use to clear the relevant currency.
It's very difficult to know what these third parties will charge as it's determined by their individual policies. It's also down to the receiving bank which banks the funds are routed through, so this is completely out of our control.
Please give us a call if you'd like more information!
Best wishes,
TorFX
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