Purchased from Harvey Norman in april 2020, Error code came up, unable to load programme. I was promptly phoned by a friendly so called tech support person who wanted to gain access to my computer. I declined . If Trend Micro can not protect their system from scammers and hackers how can I trust this system to protect my computer. A wasted seventy five dollars.

March 2020. Put on Trend purchased from Officeworks. Error code came up and contacted what we thought was correct support service $308 later after purchasing added security and they accessed our computer we realized something not right. Then looked at these forums and saw we had been scammed.

On my second attempt to download the protection was easier. Be careful to enter the correct web addresses provided. On my first attempt of downloading I dialled the customer service which was terrible. They were rude and told I needed to pay a further $80 for a technician to fix my internet connection. Will now wait to see how good the product is

I bought Trend Micro Maximum Security as part of a new computer package from Harvey Norman, with the assurance that it was quick and easy to download and instal.
It's not.
I found the Trend Micro site complex, confusing and unfriendly.
Nonetheless I managed to download and install the programme, only to find it refused to be "Activated", responding to activation attempts with error messages that could not be resolved through the help process.
I have given up, written off my purchase cost as waste and gone back to Norton, which by comparison is simple and straightforward.

I was using Norton but bought Trent AntiVirus Max security for a change. It has considerably slowed my laptop to an extent that I am uninstalling this "PAID" version of Trent Antivirus and buying Norton again. It is not a good product.

Do not ever buy this product.
After having it a year all I wanted to do was get rid of it.
It would not uninstall properly. It continues to nag me about renewing.
I think it will continue to do this until re-image the machine.

Purchased anti virus software in 2022 but it never worked and they were never interested to help me, I eventually gave up and went elsewhere which I have been completely happy with. Now 12 months later the clowns have kept my credit card details and "auto paid" the next 12 month subscription. I have NEVER authorised them to keep my details. Because they debited an account that had no money in it, my bank then charged me $30 overdrawn fee, I have tried to recoup this from them but of course they don't want to know about it. BEWARE - Do not give them credit card details read other reviews where they have been continously doing this to people.

Purchased this from an official supplier who activated the serial number.
After 4 hours 'chat' with technical support they eventually sent me back to the supplier as the 'Serial number is not activated'.
And chat did not allow me to return message.
Requested a refund. I've got better things to do with my time!

I purchased the software from JB Hi Fi and when I entered the product code details I was faced with a error code on my screen. When I called the number to resolve the problem I was told I needed to pay $199 for extra security. The person was the phone was rude and manipulating.

I give this 3 stars to be fair because I thought it was a decent product. However, I have just finished my research about whats out there in 2022. The facts are that responsible intelligent users nowadays need not spend money on antiviruses if they know how to remove viruses themselves. But if you are just an everyday consumer then you wouldn't know any better. Also, they upsell you the product from another trashy product. What I would do is not blame Trend Micro. Overall, ok if you just want to let your computer run. But if you are a young person, I say educate yourself about technology because the world is changing.

Wow cannot believe the reviews I've been reading. We got scammed 5/11/2018, sounds like the same was everyone has had issue with. The scammers had cloned Trend micro website so when you call technical support with difficulties installing etc, you get the scammers. I will no longer renew online as I believe the popups are not legit. Gutton for punishment, purchased from officeworks to renew, surprise it doesn't work! Cannot believe they have sorted this out. How can consumers trust if they can protect themselves! Have opened one, maybe I can return the other!! Wish Id read these reviews yesterday!

Customer support over the last week relating to issues arising from the new Apple Mac OS Catalina has been excellent. Response time has been very prompt and the agents have understood my issues and helped me resolve them. I am very happy to recommend Trend Micro.

Bought the Trend Micro Maximum security from Harvey Norman for $ 258 for 3 years. When I entered the activation code a error pop up. Short while later my phone rang it was from Trend Micro, they see that I have an error, they want to log onto my computor and help me, end result was I do not have an modem protection and their program will not work with out it, another program at $ 300 was required to get their Trend Micro Maximum Security progam to work. I declined to do that, it was stated that they could not refund me because my activation code was activated. Final results is I have got myself Norton 360.
Will not recommend them to anyone.

Hi.

My name is Mark and I needed help installing an updated version of Trend Micro on 9/10/19. Joy (a Trend Micro employee) spent an hour and a half helping me install the new version with great success. I wish to thank Joy for her patience and help. I have never had the pleasure of having that sort of service. Thanks Trend Micro and thank-you Joy. Much appreciated indeed!!!