Trend Micro (page 4 of 5)

I have used Trend Micro for several years. I have never had problems with malware in that time and it seems to do a decent job. It is a bit memory-hungry for the first few minutes after start-up, but that's understandable. I get sent product updates now and again, it installs them itself - no drama. The product gives me a report each month. I was able to install the product on my wife's PC - under the same licence - without any problems. So technically, it's fine.
Commercially, it's another story. What do you want? Trend Micro Internet S...

Purchased protection for 2 devices. Tried to install the program on to my daughters laptop. Kept coming up with an error. Spoke to technical support and was not able to use Trend unless I also purchased Sierra Malware protection for a considerable fee. Turns out this was a scam. Never thought I would fall for one but the number that came up on my screen actually seemed legit. There was also a woman that I was chatting with online from what I thought was the correct website. Thankfully was able to speak with a real technician from Trend who was brilliant and not only installed everything correctly but reversed the problems the scammers had installed on our laptops.

Just like someone else's review I googled the name instead of going to the proper web site. A guy called me straight away saying he needed to continue to get in my computer to fix it at a cost of 199 when he asked for my credit card details I wouldn't give it to him it just didn't sound right he hung up very rudely. The number he called me on was 0283557878 thought you might like to know as this can do damage to this company for no reason

Trend Micro Internet security is one of the best internet security software available. It is easy to install and you get a monthly report. I highly recommend this security

They make it impossible to cancel your subscription!!! Their links don’t work, their FAQ’s misguide you. The actual antivirus is ok.

I got this product for free when someone gave me an unused license. It has been on my PC for nearly a year and it seems OK, but the relentless daily months worth of spam telling me to renew is so annoying that I will be uninstalling this product the moment it expires and installing a competitor.

I bought a surface pro 6 from JB hi-fi. The salesman tried and succeeded to sell me trend security for 200 bucks.
I got home and unboxed my new tablet.
Went to install the security and got told I need to pay another 200 bucks to install it.
Haha.
No chance, and going back to JB hi-fi tomorrow and telling them they can shove the security up their butt.
And I am not taking no for an answer.
Disappointed that a company as big as JB hi-fi allows this to happen.
You can't trust anyone anymore.

I have been using the product for a few years but the renewal process is driving me mad.
Months out from expiry, each licence gets incesant reminders to renew. Each year I find cheaper local retail specials (even with added Trend Micro Cashback offers) and each year I struggle with Trend Micro support to adjust the new licence date to the old licence expiry date.
Trend Micro support told me to buy local specials if I was not happy with their online “attempts to fleece me” (my interpretation)
Trend Micro would earn a lot of brownie points if they stopped their price gouging of existing customers and introduced a seamless renewal process with a suitable loyalty discount.

Store salesman sold us the trend product that was in excess of our needs. Requested a return & credit. After 4 weeks of emailing back and fourth, finally advised my claim has been approved but will take another 28 days to refund via EFT.
[name removed] the consumer team member has been great, but the company as a whole " do not deal with them "Avoid at all costs.

Purchased Trent micro maximum security from Harvey Norman with a new laptop.
Took me hrs to install to laptop then another 6 hrs trying to install to my iPhone without success..
tried every instruction even contacted chat support without success .. says the app to install is not compatible in my country ..tried the QR scanning code which wouldnt work either .. every link says the same .. its useless load of crap!! The chat support was no help either. Didnt bother to read my explanation and issues properly.

October 38th 2022 Update: Just prob...

I bought a 5 computer subscription, My subscription expires in just under 3 months, for the last 2 weeks, every day I get a pop up message on every computer telling me to renew and giving offers. Although I am happy with the product I will not renew as am totally sick of these messages. Trend let me use my computer in peace!!!
I sent this through to Trend privately and was told the issue has been resolved, this is not the case. I purchased there software once, I do not expect 3 months of my 1 years subscription being them trying to sell me another year.

Always had Trend with no problems...Renewed online and what a pain...First it wouldn't load so i contacted the so called "HELP DESK " Got some overseas useless goose that said i had a heap of viruses.. Said to him isn't that what Trend is suppose to stop ? Then he got all combative and said it was worse than viruses it was a problem with my network ? So i said so there is no point in even having Trend on here because it lets this stuff happen.. My computer tech came around and just laughed when i told him they wanted to charge me $299 and they would fix the problem..I have been conned badly i think..Paid $40 to renew my subscription and had to dump it..Great, more wasted money..

I have been a long term customer of Trend Micro and went to renew my subscription for another 2 years and purchased the Home Network Security device as an addition. After it being delivered i quickly found out that the required App from the Apple App store doesn't actually exist for iOS devices yet it is 100% required and is advertised as working on their website. After speaking to two separate call takers (who hung up on me both times) they tried to charge me for a technician. I am not an idiot and refused to pay for a technician to tell me th...

Slowed internet downloads so much it took almost 30 minutes to download Microsoft office in my brand new top of the line surface pro. What a waste of time and money

Purchased a new computer today and was given this Trend Micro product never heard of them, but thought all should be good as it came from reputable store, I could not have been more wrong. Attempted to download from the site as per instructions. Entered my contact details and mobile number and the activation code for the product.
Received an error message code OEF000015D within 2 min received a call from 0283557878. They advised they would help set up the product. Remote access and then told me it would cost a further $299 to repair and down...

purchased one of their security products. was not as easy to setup and sync with the license. chat support never gets connected and their phone support is overseas, thus non-operational during AU day. email support took 3 days, by then i figured using non-trendmicro forums. advertised apps are unavailable and there is no ETA from support team

Trend Micro Maximum Security is a must have to protect you from harmful Viruses, Trojans and the like.... but a word of warning. You will never be protected 100% by any security suite. If you are stupid enough to download execute files from unscrupulous and dangerous websites, especially porn and illegal download sites, then you deserve everything you get. If you are installing Trend onto an already infected computer, nothing much can be done. Trend Maximum is a heavyweight in the game, yet the interface is one of the easiest. Unlike some other...

This company offers a cashback when buying their product, but make it very difficult in New Zealand to actually receive one. Very poor.

September 5th 2018 Update: Final review

Just letting you know that I have never received my cashback of $100. Time and again they told me that my bank details were incorrect. It's a scam.

I purchased Trend Micro antivirus 16/6/2018. I completed the online redemption application the same day. This is for a $50.00 cash back offer
valid until the 31/7/2018.
On the 19/6/2018 I received a confirmation that the application was accepted and being processed.
On the 23/7/2018 I received an email that the were not redeeming my cash back as I had not furnished them with my correct bank account details. This also was able to be given in a $50.00 debit gift card also.
After a phone call complaint overseas and several emails with all my...

I had an issue with Password Manager's login in box continually popping up (PC install) on all web sites I had included in the Manager even if I did not want to log in to them at that time, close it and it would re-appear in 5 seconds. I submitted logs etc as requested by Support and in the end Support said it was an issue with the web sites which is rubbish.

Cold and impersonal service, one way communication with zero feedback, bordering on being quite rude. I rarely complain about service or products but these Trend Micro Support people need a lesson in communication.

ok so im not sure where to start. i woke up today (my birthday) already having a tough day as soon as i wake up, i check my bank account as i had planned to do something with myself today, to find that $50 NZD was taken by a "digital river" an apparant known affiliate of trend, theres no such way to contact this digital river. now, waking up this morning i had no idea who these two companys are at all, i ring 0800 003 911 as on the "trend micro "website thats what it tells me is the NZ call centre... it then automatically takes me to AUSTRALIA ...

I've used Trend Micro for a few years, haven't experienced any slow downs or had any virus or malicious software.
You could most likely find a better product if you searched but I've been happy with the protection and price.

I purchased two PC license for Trend Micro antivirus installed just fine on first PC few days later got a new laptop went to install the other license started to log in then said my information was incorrect and to call an 1800 number which I did the technician asked a couple of questions then remotely logged into my laptop he even asked me to give my password which I though was sus and after looking at different folders on my laptop he opens a browser page showing me a more expensive Trend Micro package and said I have to pay more money and in...

I purchased a trend renewal security for my computer with a $50.00 cash back every time I fill in the form they say wrong code or different problems I am filling in the form correctly with the right answers and it’s very frustrating.
I have been contacted by trend and have been assured that the cash back will be credited to my account within 28days. So hopefully matter resolved.

Startup, operating and access to the internet all slowed down after installing the 2017 version of trend I was sadly disappointed in this shirt version 2 laptops running slower than a snail on a turtles back. Uninstalled it on one laptop and it is now turbo charged with speed. I've never had this before with trend, what happened this time?