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TV Shop Questions & Answers
33 questions from our users
LIZ BREMENasked
DEEPAN PREET has been trying to call me for a few days now, I have sent several emails and have a variety of conversations going on with her. I have tried to call back with no luck. Just spent time with a customer service representative for 10 minutes and she cant find me in the system She gave me the tel no 1800 611684 to call and it doesn't exist. PLEASE CAN SOMEONE CALL ME ASAP ON 027 344 1039 Liz Bremen
No answers
Jessicaasked
I want to purchase the Kool grill Bbq and was wondering what if I am not happy with this product and want to return it and get a full refund?
2 answers
TVSHOP L.TV Shop
Hi Jessica,
In order to get the best and most current deal for your benefit could you please contact a representative via one of the phone numbers below depending on which country you reside in:
Australia: 1800 504 100
New Zealand: 0800 008 009
A representative will certainly be able to assist you with your query.
If you are not satisfied with the offer the representative gives you at the time then you are certainly under no obligation to purchase. You do get a 30 days trial period on it.
Regards
Customer Service Team
Where in Auckland NZ is the company located
Maggie Sasked
Are you the company who sold the Turbo Scrub? I have misplaced my charger ad want to buy a new one if possible. No point having it if I cannot charge the thing!
2 answers
TVSHOP L.TV Shop
Hi Maggie,
Yes we do sell the Turbo Scrub. Kindly email us your contact details at [email protected] and we will get in touch with you regarding the parts.
Regards
Customer Service Team
I am looking to purchase a turbo scrub charger only. Can you supply one? Think this is being directed to NZ for some reason. I am in Australia.
Gail S.asked
I would like to know why you have charged me $69.99 for these glasses when you have the EXACT same glasses on Facebook for 2 for $27 I am feeling I have been ripped off and would like to return them unless this is adjusted and a refund issued they are 100% the same you are just using a different sales name we have purchased a lot from tv shop but no more according to comments they are no good
1 answer
TVSHOP L.TV Shop
Dear Gail,
Thank you for your feedback and we do apologise of the inconvenience. Kindly provide us with your order number and we will look into this to resolve.
Regards
Customer Service Team
MIRKO G.asked
Hi TVshop Accounts & Admin.
I am still waiting for your RESPONSE Re.: recover ReInburse my money being paid by My banking
Namely St George bank Last DEDUCTION was $74.98 on 03/03/2020 ??????????
My details in RETURNING THE GOODS : back lounge ITEM ON26/06/2019.....
i EXPECT SOME RESPONSE ON THIS issue soon. Any help?
Kind regards Michael GODEC off 49 Royal Oak Drive ALFORDS POINT NSW 2234
1 answer
TVSHOP L.TV Shop
Dear Michael,
Thank you for your feedback and we do apologise for the inconvenience. Due to unforeseen system error refund for the returned backlounge was not processed properly. The pending refund balance for this order is $59.96 which has been passed on to our accounts team to process the refund to your account. Kindly allow 5-7 working days for it to process into your account.
Regards,
Customer Service Team
margretasked
I am in perth and was wondering how long it would take to get a delivery here
3 answers
I am in New Zealand so cannot help.
REALLY can no one help or can someone find out for me. I have ordered a walking stick for a older person so would appreciate someone, anyone, trying to find an answer for me. I really do not think it is that hard!!!!!!
Any assistance would be appreciated.
TVSHOP L.TV Shop
Hi Margaret - Our standard delivery timeframe can take up to 14 business days, but note this is only a maximum time frame but it can be sooner than that as well.
Kind Regards
TV Shop team
bettyboopasked
would like a instruction manual in bigger print as glasses not strong enough to read to start using do u have a pdf
Cheers
1 answer
TVSHOP L.TV Shop
Dear Customer,
Kindly provide us with your order number here or email us at [email protected] and we will arrange it for you.
Regards
Customer Service Team
PaulMasked
Why is it when I ring the TV Shop number to ask why they are still selling an inferior overpriced stick vacuum that doesn’t work they simply hang up, what a dreadful company, I would advise everyone to stay well clear of such a company who won’t even defend there inferior products and fraudulent claims
1 answer
TVSHOP L.TV Shop
Dear Paul,
Thank you for your feedback and we apologise for the inconvenience. Kindly email us your telephone/mobile number from which you contacted us at [email protected] and we will investigate this.
Thank you
Customer Service Team
Dawn B.asked
would like to get the accesories for the Shark Sonic Dup carpet and hard floor cleaner and what prices you have for the SharkKD450 Sonic Duo but only the starter kit Shark Kd450 Sonic Duo Kit
Regards Dawn
1 answer
TVSHOP L.TV Shop
Dear Dawn,
Shark brand has now been taken over Mann & Noble. They will able to provide with all the accessories and also assist you with warranty. You can contact them on the below contacts-
Australia: 1800 099 385
New Zealand: 0800 112 660
Thank you
Customer Service Team
Craig Masked
Has anyone used the Back Lounge? If yes what’s it like
No answers
Michelle T.asked
Have you purchased the table express? Is it any good or is it really wobbly? How much did you pay for it?
Thank you.
2 answers
TVSHOP L.TV Shop
Hi Michelle - Please call our sales team on 1800 001 180 to know more about the Starlyf table express.
Kind Regards
Customer Care Team TV SHOP
I purchased two instachill 09EX V2 . They are a good product. Very well priced. I did have a problem with the blades on one cooler, but after telling the company about it, they are going to replace it as soon as I return the faulty one. They also will pay for the return postage. I feel they have done well by me. I am yet to return cooler as I am waiting for Courier Voucher from them. Regards Gloria
Ray C.asked
I was given my Kool grill it was great until I left in tent and had expansion ring taken with my lid how where can I get a roasting lid and expansion ring as I love using for roast but now just not good ps yes they took my chicken too anouyed
No answers
Ray Moirasked
The price of I Walk
2 answers
The price outways the value how my back and legs are now feeling. As it was on pay weekly I think $250 however the team at TV shop would be helpful on this matter
TVSHOP L.TV Shop
Hi Ray,
In regards to the price unfortunately we are unable to quote the full price as prices and offers can often change on a daily basis. Please be advised we offer interest free payment plans after the 30 day trial where you have the option of paying off in instalments and continued after
In order to get the best and most current deal for your benefit could you please contact a representative via one of the phone numbers below depending on which country you reside in:
Australia: 1800 504 100
New Zealand: 0800 008 009
A representative will certainly be able to assist you with your query.
If you are not satisfied with the offer the representative gives you at the time then you are certainly under no obligation to purchase.
Thank you,
Customer Service Team
Meiasked
Hi, if the product I ordered is damaged do I have to send back it paying myself the postage to New Zealand?
1 answer
TVSHOP L.TV Shop
Hello Mei,
If the product you ordered is damaged upon receiving, do take photos of the damage and sent it to [email protected]
We will arrange for a replacement at our cost. Postage will be taken care by us.
Thank you
Customer Service Team
Meiasked
Where is locate the head office of TV Shop?
1 answer
TVSHOP L.TV Shop
Hello Mei,
Our head office is located in Auckland, New Zealand.
Treyaasked
I am looking to buy a Powerfit PowerLegs for my Mother. When I google the summary (see below) tells you Rating it 4.7 based on 147 reviews however when I go to the site I cannot find where these reviews are located. This is very encouraging information but the fact that I cannot see them easily I am concerned that this is 'bait' and/or false and misleading advertising. Please give me the link on the website where I can access these reviews want to read them.
Powerfit Powerlegs – TVShop?
https://tvshop.com.au › products › powerfit-powerlegs
Rating: 4.7 - 147 reviews
Powerfit Powerlegs is the easy-to-use leg vibrator and massager that soothes pain and improves your leg circulation without exercise. ... (based on 147 reviews).
2 answers
TVSHOP L.TV Shop
Hi Treya,
Thank you for your query.
Kindle click on the link-https://tvshop.com.au/products/powerfit-powerlegs?_pos=2&_sid=4bec02ef1&_ss=r
Just scroll down on the page and you will be able to see all the reviews.
Thank you
Customer Service Team
I have clicked on this link and cannot find the reviews. I too want to see reviews before I buy.
sunshine5445asked
How come if a buy on line l cannot get 2 for 1 offer advertise on TV ?
3 answers
Sorry i do not work for them. You will gave to ask the TVShop
You can but you need to hang in there intil the offer comes up for your product. Remember there shipping costs sometimes out weigh the bargain.
TVSHOP L.TV Shop
Dear Customer,
Thank you for your query.
The buy one get one free deal advertised on the TV is a limited time offer and sometimes exclusively for customers who call and register for the special deal.
Yours sincerely,
Customer Service Team
trudi b.asked
trudi bishop
73 mount view drive
Mangakakahi
Rotorua3015
Talked to your customer service today.
Hard to understand accent. All i want is a instruction book for the rejuderm i received yesterday. No manual but box says to read insttructions before using. This is my address above i would like one sent out asap as i feel i havent started my month trial till i can use the product. cheers
1 answer
TVSHOP L.TV Shop
Hi Trudi,
Thank you for you query and our apologies for the
We have emailed you the instruction manual for your Rejuderm. Kindly check the spam mail box of your email as it may get delivered there sometime.
Yours sincerely,
Customer Support Team
B M.asked
They know how to market a product on TV to get us to phone in, but why don't they price match. "If you think you can get same for cheaper, then go for it" makes us think they get asked this question a lot.
2 answers
TVSHOP L.TV Shop
Dear Customer,
The retail price of any product is same at all stores. The price and offer depends on the retailer selling the item. Our offer and price change on a regular basis with 30 days trial period offer. Kindly contact our sales hotline on the below contact for price and offer-
Australia- 1800 504 100
New Zealand- 0800 008 009.
Yours sincerely,
Customer Serice Team
Price match wasn't an option (as stated) so we had to send it back. We did you a favour by not even opening the box, so you could send it back out to whoever for the newly reduced price that matches the more reasonable price of competition. Thanks for confirming we did the right thing for ourselves by sending it back and purchasing elsewhere.
Keith G.asked
What is your address and abn? We have been trying to find out so we can set up in our accounts. There appears to be no way to find out from your web site so we may have to go to ASIC.
1 answer
TVSHOP L.TV Shop
Hi Keith,
Thanks for your query.
If you want to set up an account for payment, kindly contact our payment team on the below contact and they will be happy to assist you with this.
New Zealand- 0800 003 053
Australia- 1800 841 618
Yours sincerely,
Customer Service Team
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