Interest rates are competitive but when something goes wrong, there is no service. Unable to login to internet banking and also unable to reset password. Called the UBank number and gave up after not being able to get through in 15 minutes.

Waste of time. They keep asking for more documentation..... 4 months of giving more and more documentation and now they want to redo the original documents as they are now older. They never read their own notes and keep asking for the same thing over and over again. Gave up on them and ended up paying for the service at another bank.. never looked back.

Since the time I opened my bank account since 3 months ago, I have been having night mares with this bank.
1. First, I didn't get my ATM card for 2 months
2. I couldn't add a Linked Account. When I called customer care, the guy was extremely rude.
3. Finally, I found an alternate way to add a linked Account, now I cannot transfer the money out of the bank. When I reported the error to the support team, they came back saying it is an issue with browser, they can't help.

Now my money is stuck and I am unable to do anything with this bank. One of the worst banks I have come across. I am planning to close my account soon.

We tried to open a joint account on-line. Due to an IT issue at UBank's end the account could not be used. 4 weeks later UBank had still not fixed the problem. A UBank call centre staff member confirmed that there was nothing to prevent a new joint application being made while the first was still being fixed. Made a new joint on-line application and this time there was a problem with identity documents. There was no problem with the same identity documents with the first application. We wanted to open this account for the higher interest, but have given up and opened an on-line account with another bank without any problem. Ubank was just a waste of time.

UBank provides awesome interest rates for savings accounts with features built around building your savings account — works best as a separate bank account from your main Bank to keep your savings safe from easily accessible bank with temptation!

Incredible helpful and professional support staff – instantly picked up when called at 12am. Peak time may be more busy, but expected. Like I said, this bank is best for a purely online bank where you don't really need to interact with the bank that much. For transactional (lots of in and out) bank services, definitely go with a bank with branches etc.

This is the worst online bank I have ever encountered. The website is often down--looks like they got their IT staff from Maccas. On-line chat is often unavailable and on the telephone staff range from could care less to officious and rude. Like others I wish I'd read the reviews first.

I have been banking with Ubank for some years, having a Usaver account plus a number of completed term deposits. I must bank with a different Ubank to the majority of the forum as I have been able to call them on Skype and on the Voip phone without any difficulty. The only bank I know who allow both methods for ease and costs saving. I have found the staff helpful on most occasions. From my experience I recommend them to family and friends, with my grandson to start a term deposit shortly. They do take a few days to clear deposits however they pay interest from the day of receipt. They need to be conservative in these matters to enable them to pay the great rates available.

3 months since I applied and its still going, since requested documents are now out of date (more than 31 days old) I need to send again, including a new valuation on my property! You think you can set aside a whole day getting all the things they request to get it over and done with but they just keep asking for more and more things...only if they asked all at once its ok but it is not the case for what ever reason! They also initially tell you the amount you can loan then completely halve it once they hook you in and invested time and effort to get the loan approved. So if you want a loan fast they are not the way to go. Great rates if any consolation but that's about it.

Ubank is terribly slow. Do not go with ubank. Their system is just so bad.
The staff are ok but if you are looking for a lender who can get the job done then don't waste time with these guys. My application is clean and highly serviceable. Low risk. Because of ubank I have missed out on am important auction. Wished I'd gone with another lender. Time wasters.

I'm amazed that an online only bank can survive with such a poor website - don't even think about joining unless you can put up with an online system that is more often than not slow, has many glitches and often crashes. I have online accounts with 5 different banks at the moment and Ubank is by far the worst!

Great concept but unfortunately the online banking tools are buggy and their technical support seem to be unable to resolve the issues. Beware of there system upgrades as they rely on the customers for testing. Standard process when reporting a bug is to blame your browser and tell you to clear your cookies. It is very difficult to convince them there is an issue and even when they accept the problem is with their system they continue to play the clear your cookies games with other customers on Facebook rather than just notify people.

I opened a joint account over 3 weeks ago and still haven't received the debit cards. I tried to open the ultra saver linked account but the system keeps giving indecipherable errors. Sent them an email and apparently there was an issue with identifying my partner's identity but neither he or I have ever received an email, text or phone call telling us about this issue...
The website is not iPad nor user-friendly and the App is quite useless too.
I am giving up already and switching to ING...which is soo much better!

I have been a UBank customer for a few months now. I opened an account and regularly send money in from NAB. It was a couple of days initially before the funds would show but now it is on the day. The interest rate still seems to be the best I can find on the net. The only thing which I find annoying is the extra account you MUST have to secure the bonus interest. A: I don't want it. B: I don't use it. C: initially it was a $100 minimum to be kept in it with a 0% rate payable to you but it appears now it is a $500 minimum, so one can easily come to the conclusion that interest runs into UBanks own little nest egg for NAB.
Overall I am happy but I have a credit card I do not want.

re probate there are a lot of hoops BUT they are very secure so I don't mind. I think I downloaded my probate form. There was no big issue.

When I could not open my account with my password I contacted Ubank and after 3 attempts with the "customer service" person I was told you need to be computer savvy to use their system. She said my password hadn't been used for 12 months (wrong!) and therefore I couldn't use it as this was part of their security risk system. I don't seem to lacking in "computer savvy" with other internet banking systems I use nor have my passwords been deleted when not used regularly.