I've had a Ubank account since 2008/2009, and am giving up on it. It is ok unless anything goes wrong. The moment it does, you can't fix it online, and their customer service staff will not help you. So - it's not really an online bank, it's just internet banking like every other bank has now. I have been round and round in circles trying to change details - and am giving up after 18 months of trying. I bank with other organisations as well, and have never had trouble with them like I do with Ubank. Avoid them - the positives are are far outweighed by the negatives.

Don't return calls or emails take forever to update personal information... Don't get an account here, not worth the drama.

I went through a thoroughly frustrating 5 week experience. The customer experience is the worst of any financial institution I have encountered in any context. I had three significantly different versions of what our 'pre-approved' home loan policy entailed. The online application process is cumbersome and those from U Bank either lack or refuse to use common sense on every step of the way. The online platform is cumbersome and often crashes. In the end, we went to a 'normal' bank and got approval in a few hours with the same interest rate.

Never again.
Wasting time
You can't really trust them and the process and customer service is horrendous
The online platform is really basic and outdated. always broken links and very slow
Their customer service put you on hold for long time and when they answer they say sorry i don't know the answer and need to transfer you to someone else and again they put you on hold for long time.
In overall not a pleasant experience at all.

Very happy with my refinance application. Their process was very quick and some one look into my application every day and accepted all my documents very same day. My loan got approved in 7 days and got settled in 30 days. Delayed happened only due to my current lender. I have read so many negative comments about ubank process. But in my case everything went very fast and smooth. I liked their instant chat feature. I would recommend ubank to everyone and dont ignore this bank due to negative comments by others. Their process is very fast and easy.

Took 2 months to get debit card. The statement was not showing correctly and when I complained, their tech support person called me and was almost yelling at me. I am literally maintaining a parallel spreadsheet on my PC to track my money as I don't trust this bank anymore. Just because of interest rate I am still hanging on to it.
Today, my password didn't work. I reset twice but each time you logout you have to reset again as it stops accepting the earlier password. What a pathetic bank. I don't know why such banks are being allowed to operate in this country.

Refinancing is ridiculous with delays from their solicitors to book a settlement date. One month crossed just to arrange a settlement date in-spite of all documents ready and processed. Simply, a lazy bank with sleeping people. It seems their minimum process time is 5 months. Regretting now.

Sales team suggested we apply, so we did. Credit team then refuse to consider my wife's salary!! Waste of time.

I can't access my money because it takes a week for them to send a letter with a code so I can then change my phone number to access my account.
Fraud prevention is rubbish. They allowed someone to use a copy of my card in the US when I was clearly in Brazil. Then when I was in the US they cancelled my card when I tried to buy a $1 sim card and claimed they didn't know I was overseas when I had been for over six months. Then they allow my card to be overcharged when I don't have an overdraft.

Attempted to change my details but couldn't remember where I lived when I set the account up and so didn't know the postcode, Tough luck..I'll have to go through the verification process again at Aus Post. Blimey you lot. You have a dozen other details about me and knowing a postcode is the pinnacle of your identity check. Crap service after 30 minute on-hold.

Worst experience ever!! Applied for home loan which ended in frustration, stress and hassles- Nothing else. Not worth doing this company business

Customer service is worst and rude, commenting with staff when you query something you not aware and customer service like a club you can hear " swearing " words on background

Just can't believe how they steal 60% of interest on USaver - UBank big cheaters, never again. Just bought a property and their interest rate on UHome Loan was tempting but nah never again UBank.

Setting up an account is complex and involves queuing at Australia Post with verification of ID documentation. The internet site and a telephone query suggested it can be all be done simply and online. When an internet session times out you cannot log in again and cannot reset the password - very frustrating but the issue is known to them. When something goes wrong with the account the service is terrible. Escalating problems does not receive adequate attention.