I obtained a Self Managed Super Funds home loan with Mortgage Ezy. At the time of obtaining it they had the highest rate in the market. Due to the lack of bank lending, the monopoly has been created here to private lenders such as Mortgage Ezy. And guess what? They just raised the interest rate even more, from 5.9% to almost 6.10% pa. This is how they take advantage of people like me to maximise their profit. Not to mention their sloppy customer service. Can’t wait to move to another lender. Think again!!

The customer service was excellent as always, everything went systematically, transparently, simply, and directly.
Ron always gets me the best rate with the best lender and I am very happy .
That’s why we always use mortgage Ezy .

The overall service was very good. Prompt responses with easy steps to follow in the emails.
It showed that they care about their customers and made sure that we understood everything.
Very satisfied with how they handled the process of documentation and communications.

Customer service was pleasant and friendly. The offer was good and came just when we were thinking of checking our mortgage rates and the process to change was super easy. We are happy with our interest rate and the convenient online service.

Whilst the process was very dragged out, Ron was great at keeping me informed throughout and was always very quick to reply to queries while we waited for forms to be processed.

It started when I asked for a better rate on my existing mortgage. Initially I was told several untruths about the mortgage rate I was going to get, and when I was going to get it. On a call back, I checked the original information and told it wasn't true. I said I was very unhappy and requested it be fixed. Enter the shinning star in the whole process. I received a call from Angel Emerson in Premium Support. She was awesome and helped me get a market leading rate. Now super happy, but the process was a shocker.

Dealt with Angel Emerson. She really had an angel voice. She was able to facility my requests without any difficulty. Phones calls and emails were sent and exchanged without delays. I was planning to switch to one of the major bank but I decided to stay. They knew why I had called and what I wanted. They did not play the game or waste my time and my issues were raised and finalized in a matter of days. Thumbs up. Thanks Angel !

Ron Dylan was quick to reply to my enquiries however to refinance as existing customers for only $20,000 it took too long over 2.5 months like a new application not refinance and I was continually asked the same questions that I had already answered several times previously. I was told this was a better way than going back to Reduce Home Loans who originally introduced me to Mortgage Ezy. In the end the original home loan didn't end up being at the same low interest rate with this extension and I'm still trying to sort out the repayments. Dissapointed. They are good at passing on the RBA interest rate cuts though.

Putrid. Most unsophisticated online access and resources that are a decade behind. Terrible customer service. Lengthy and unnecessary delays in transferring in and out of the accounts which takes 3 times as long as everyone else. Money regularly goes missing into the ether and then you have to 'prove' it was paid including your fortnightly regular salary. Left me without my salary over the Easter period during a pandemic with no reasonable or plausible explanation. Avoid. I will be taking my mortgage elsewhere.

Happy customer here. Ron Dylan was helpful in helping me get a great rate. He is quick to reply to an email or phone call. Thanks again for your assistance.

Angel Emerson Is an awesome customer service representative. She takes her work and customers seriously and makes sure the work is done on time. I contacted Mortgage Ezy for a rate review, and she was immediately on the job, helped me out to match the current market rates! I would definitely recommend Angel Emerson!

Angel Emerson has helped me for last 2 yrs. Her replies have been prompt. She helped me restructure my home loan even prompting me to when I am running out of time. Thanks Angel, you truly are.

Helpful member that called me, however because i was in a meeting she said she would email me. Therefore she then emailed me with a follow-up summarising the information. Happy customer.

I was already with Mortgage Ezy and enquired about restructuring an existing car loan to be consolidated into it.

Ron Dylan was not only able to achieve that for me but also to consolidate the two into a new loan of a significantly lesser comparison rate and refunded the majority of the fees.

Premium value and keen to explore further investment options in the future, great job.

Asked for a rate review, they asked the lender and got one for me straight away. No costs as yet and loan rate back close to where it originally started.

Great service from Gino.
Quick and informative and worked hard to make sure I was happy.
I was considering changing lenders until he helped. He went out of his way to get a great rate.

From the get go Ron Dylan was professional and prompt I received daily updates I appreciated being kept in the loop every step of the way. I highly recommend Ron for your home loan.

This is my third lender over 20 years and by far the worst. The customer service has been really frustrating. They’re helpful in setting up but terrible at answering queries and assisting with information. I regret switching lenders!

Gino Lockwood has been a breath of fresh air in my mortgage interactions. He is transparent and responsive, making the process smooth and comfortable while going the extra mile to ensure my needs are identified and satisfies. I would definitely recommend him to family and friends.

I have been working with Pamela Murphy through an arduous process and she has been exemplary. She has been professional and polite through the entire process and it's so appreciated!