Mortgage House

Awesome customer service from Amelia. Always answered all our questions and always made herself available for enquirers we had. Will go with Mortgage House and Amelia again with our next home loans.

Amelia was a great help to my partner and I throughout every step of the home buying process (we're first home buyers). She always provided well explained responses to any questions we had and is truly one of the best Lending specialists we've worked with.

Delt with Lynden from Drysdale branch, He was very easy to speak with and always returned calls immediately. Kept me informed of the process along the way . Very professional, no additional costs. I would recommend him to anyone looking for a home loan Thankyou Lyndon, look forward to setting up my next investment with you.

Mitch was great in keeping me up to date with how my home loan application was progressing right up until settlement.
I would definitely recommend Mortgage House to anyone looking for a new lender.

Like many others, we considered 'non-bank lenders' last year, having had enough of the banks. Amelia has been very helpful and approachable through the entire refinancing process; nothing was too hard and her work ethic is some of the best I've dealt with in the finance industry. Even when there were hiccups her communication was prompt, and my occasional dealings with her colleagues were also positive.

I used Warren Stafford who managed to help me finance the purchase of a new property and simultaneously refinance 2 additional properties. The transaction completed successfully on settlement date. Warren gave me confidence throughout the process and did most of the heavy lifting. The loan product was super cheap and flexible.

Amelia Connor has looked after us the whole way through the process, always available and so transparent you can see the hours of work she’s put in. The accounts set up for us are extremely competitive and easy to follow. We are glad to leave the big 4 behind and move on with Mortgage House of Australia. Thank you so much Amelia!

My experience was excellent.
Nick Milojevic dealt with us very patiently throughout the long and tedious process. It took me about one year from starting the process till finalizing it. Thank you Nick.

[Name Removed] from mortage house help me initially and I had to wait more than 2 month to get approval of my refinance.I had to pulled out my application and they didnt return my application fees $600 and I have done all the process in a week from another provider.
Very bad experience and no customer respectation and lack of following up, supplied wrong information to attract clients.
Not happy at all ..

We recently applied to extend our mortgage to cover a kitchen renovation. Ken and his team are available almost around the clock and we had very open lines of communication. We were successful in securing the extra money. The rate is good.

I am currently refinancing from ANZ to Mortgage House because I have found Mortgage House to have the low available rate in the market. I had Jimmy look after my application through the whole process. The process took a bit long but the outcome is good, I had to provide a lot of documentation which I understand was happy with as well. Jimmy was professional and helpful with every step of the way. I am pleased to get rid of the big bank and their high interest rate. I would highly recommend Mortgage House and Jimmy to my family and friends.

We started application for refinancing 3 months ago, still not much correspondence, no reply to email enquiry, submitted all documents several times. Told that they are processing many times. The person who deal with my application was not on the desk( that's what they say) when called.

I would like to thanks Ken and his team specially Wilson Yuan for your patience and helping in getting my home loan through at a very competitive rate. Though the overall process took more time than what I expected but very happy with end result. I highly recommend Mortgage House and I am sure Mortgage house friendly team will try to help you from every corner.

Good Luck..!!!

Very disappointed . I made a wrong choice lured by the low interest rates. Yes Interest rates are low but there is no transparency in the process. They will charge you and not provide you any clear settlement advise. I have migrated 2 home loans from a different bank to MH. After a long email confrontation with the customer service, I am still not able to get a consolidated statement. As a customer it is my right to know however till date I still do not have a clear statement. The promised cash back and loan processing fees was also given with deductions . I have emailed different people requesting for the statement but no success.

I do not recommend transacting with this Bank.

Unhappy Customer

Thank you to Allan Wong for helping me with my home loan. You're very organized and always updating me through the process, which was great! I highly recommend you for your outstanding customer service. Thank again,
Lyn