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Valco Baby Snap Duo Questions & Answers (page 4 of 5)
96 questions from our users
belsasked
Is there any difference between the Snap Duo and Snap Duo Tailormade, other than the seat fabric/colour...?
2 answers
From memory, I don't believe there's any other difference then the one you mentioned.
Valiant B.Valco Baby
Hi Bels, thanks so much for the question. The only other difference apart from the fabric and colours is that the Tailormade has adjustable footrests whereas the classic Snap Duo does not.
Corinaasked
I have a 2014 snap duo. I'd like to replace the wheels with inflatable tire wheels to get a smoother ride on all terrain. Is this possible? Where can I buy the wheels?
1 answer
Valiant B.Valco Baby
Hi Corina
We have sports wheels for the Snap Duo. Please call us on 03 9581 8000 for assistance with a stockist.
Catherineasked
Hi, I recently purchased the Valco Snap Duo. I love it, however when I have both my toddler and baby in it, it seems to bounce. When I have just my baby in it it's ok. Is this due to a big weight imbalance? It especially happpens if i hang shopping off the bar. Please advise.
2 answers
Hi. Yes, I believe that the uneven weight distribution can cause a bounce. I also carry two different aged kids and sometimes find that its harder to push too. I try and balance it up by putting my groceries or nappy bag under the side where my little one sits.
Valiant B.Valco Baby
HI Catherine
It does sound like a weight imbalance issue. Are you able to place the shopping bag in the basket underneath?
You are more than welcome to call us on 03 9581 8000 for further clarification.
Carley043asked
I've just bought a snap duo second hand and it has the one big hood over both seats (2014 model I believe). Is it possible to put 2 single hoods on or is it not compatible? I'll be using it for a toddler and a capsule attachment so need them to be independent if possible, as well as for when one baby is sleeping and the other not etc.
1 answer
Valiant B.Valco Baby
Hi Carley
Sorry the frames are different, your model does not the middle bar to attach the two hoods.
michelleasked
What skateboard attachments can i use?
1 answer
Hi Michelle
You can use the EZ Rider, Hitchiker CB, the Rover and the SK*8 Board. Suggest you try out in a store first which one suits your growing family.
vinilecasked
Hi
Few months ago Valco said they were working on fitting two car capsules on their Valco Snap Duo. Is that still a dream for twin parents or has the pram been upgraded and adaptor for two capsules on Valco snap duo been released?
Thank you
2 answers
Sorry but I can't answer that as my pram doesn't have that option. Maybe they'll be releasing the snap duo pram that does include that option?
Valiant B.Valco Baby
Hi
Approx end of February we are releasing new capsule adaptor's that will enable to two capsules to fit the Snap Ultra Duo. (sorry not the standard Snap Duo).
SAURABHasked
Hi, I'm trying to find out what are the differences between all the duo models by Valco. I'm very confused at this point. My most important requirement is that it should be suitable for newborns. Help
1 answer
Valco B.Valco Baby
Hello.
Please contact our friendly customer service team on (03) 9581 8000 and they will be happy to go through the extensive range with you to determine which model best suits your needs.
Julesasked
Our valco snap duo won't fold anymore - we have no idea what happened we were out yesterday day and suddenly couldn't fold it please say someone knows a quick fix we are devastated!
2 answers
Valiant B.Valco Baby
Thank you for your enquiry
Please call us on 03 9581 8000 for further assistance
Was there something in the basket? If the handle bar is in there then sometimes that can restrict it from folding. That happened to me too.
shenasked
Does this stroller fit on standard doors in Australia?
2 answers
Valiant B.Valco Baby
Thank you for your enquiry
Yes the Snap Duo fits through a standard door.
Yes, only just!
Sherryasked
My valci snap duo is naking clicking noises when i turn it. What ckd this be? My babies are not too heavy for it (11 & 15kgs). Also 1 of the seats will not recline nor sit up properly now, its stuck halfway! And twisted slightly..i purchased it 2nd hand (altho in like new condition)over 14mths ago, so i dont have a receipt..any help wld be appreciated, sherry
4 answers
Hi Sherry, I'm sorry I haven't experienced anything like you mentioned. You probably have already done this but have you checked that the front wheels are not locked and/or have been completely released? I've heard the customer service is very good, have you tried giving them a call? Hoping you can get these issues sorted soon!
Check the material part that you pull up/down on the back. Maybe it's twisted? Like how seat belts can get twisted. That's all I can think of. It hadn't happened to me so not sure.
thanks Samantha and linda for your replies. I have now sorted out the problem with the backrest, (you were right linda, it turns out it had gotten all twisted at the back, so after accessing the back zip area, I was able to untwist it all and snap the metal piece back onto the clip piece). now I just have the issue with the wheels, so I will try to give customer service a call to see if they can suggest anything for that. thanks again ladies :)
Samspasked
I have a valco snap duo. I am
Aware that having a toddler and a newborn will throw out the weight however I have my 5kg ( 8 wks old) baby in the left seat and my toddler 11kg in the right seat. My problem is that it's the side with the newborn which is heavy and hard to steer. It's still in warranty but is this a common problem or a wheel problem??
4 answers
No there's something wrong with your stroller. I had one toddler and a baby in mine too and it pushes easily. I can push with one hand normally.
Thank you for confirming that. I'll get it looked at ASAP cause I have hurt my wrist from pushing it
I have my three year old beside my almost 1yr old even with the pneumatic tyres and it's still easy to turn. Better with the normal wheels however but not difficult by any means, still one handed no worries.
Jsbasked
I have a snap.duo with one internal bassinet (the ebon??). I have a toddler and baby 2 is due soon. We cant get the bassinet into the stroller. It seems it is too wide for the seat a c it is getting caught o the metal bars in the bassinet. Any tricks or tips?
4 answers
You might want to bring your bassinet and the snap duo into places like baby kingdom. Maybe your bassinet is not suitable for the snap duo or you just got the wrong attachment. They will sell them at the store.
Yes this is because the seats on the duo are narrower than the single.
I just purchased myself a wool insert and a foot muff which basically made the one side into a bassinet anyway without needing an entire insert.
The foot muff I used was from my single pram and fit fine. So no wasting money there :-)
Plus wool keeps them warm in winter and cool in summer, and once they're old enough for straps I just cut slits in the wool. Win win all round ;-)
I am having the same problem:( Did you figure out whats wrong or did i just waste $170?
Esterasked
I'm having a hard time folding my stroller. I usually just press the button on the handle and it surrounding folds over. Whenever I try to press down the safety button it refuses to go down but the stroller still folded. Now however it seems to be locked and whatever I try I can't get the stroller to fold. Please help me figure this out asap since I have a hard time just getting it through my front door this way and have to carry it up and downstairs sideways!
2 answers
Valco B.Valco Baby
Hi Ester
Thanks for your question.
Please give us a call on 1300-0-VALCO to speak to one of customer service agents and resolve this issue.
Hope this helps!
Try folding it down and then reach to the left and manually latch it on, that happened to me a couple of times
Katiejasked
Is there anyway the snap duo can accommodate two capsules?
1 answer
Valco B.Valco Baby
Hi Katiej
Thanks for getting in touch.
Due the narrow frame and compact design, the Snap Duo can only accommodate one capsule.
For clever tips and tricks to keep bub snug and comfy in your pram please give us a call on 1300-0-VALCO.
Hope this helps!
Enigma79asked
Can you fold the Snap Duo (with individual hoods/canopies) when both seats are in the reverse position?
2 answers
You can't have the seats in the reverse positions. The seats are fixed. If you are talking about the capsules, then you need to remove it first.
Valco B.Valco Baby
Hi,
Yes you can, however it would be best if you gave us a call on 1300-0-VALCO to explain how!
Rebecca Joy Delanyasked
Hi just wondering if I use the snap duo for baby and toddler will it take a newborn bassinet attachment on one side? I like to have baby facing me. I know the snap ultra duo has reversible handle but not as easy to locate one of these in Adelaide
2 answers
Yes I had a safe and sound unity capsule attached to one side so the baby can face me. You do need to get an attachment for the stroller but they are not expensive around $20.
Valco B.Valco Baby
Hi Rebecca
Thanks for getting in touch.
There are a couple of configuration options for the Snap Duo when being used with an infant and toddler.
As GREYLIES mentioned there is the option to use a capsule with the pram. Another option is to use an internal bassinet, which sits inside one of the seats of the pram. You can view this configuration on our website - http://valcobaby.com.au/accessory/snap_bassinet
For more information please give us a call on 1300-0-VALCO.
Hope this helps!
camasked
Can the Valco Snap Duo take two capsules?
1 answer
Valco B.Valco Baby
Hi cam
Thanks for your question.
The Snap Duo can only accommodate one capsule due to its compact size and width.
Hope this helps!
Lisaasked
Can the snap duo fit a toddler seat? Was looking at the Valco Vee Bee EZ Rider Pram Stroller Buggy Standing Board with Toddler Seat.
1 answer
Valco B.Valco Baby
Hi Lisa
Thanks for getting in touch.
The Snap Duo is compatible with both the VeeBee Ez Rider and the Sk8 board.
Hope this helps!
risko74asked
So sorry if this is a dumb question but what is the difference between the Snap Duo and Snap Duo LX? I can't compare side by side anywhere to see and am getting confused flicking from one screen to another trying to find. Thank you!!
2 answers
I think the Snap Duo LX doesn't come standard with hoods. The Snap Due does have hoods. Hope this helps
Valco B.Valco Baby
Hi risko74
We appreciate all questions as many people may benefit from you asking and us answering, so thank you for asking!
The Snap Duo (http://valcobaby.com.au/product/snap_duo) is an ultra lightweight side by side double stroller, featuring two expandable hoods, a fully reclining seat, auto fold lock and many other nifty features.
The Snap Duo LX (http://valcobaby.com.au/product/snap_duo_lx) shares all these great features of the Snap Duo with the additions of being able to customise your pram by choosing your own hood as well as it having adjustable footrests!
Hope this helps!
Becpepasked
Have purchased this double pram and tried it out for the first time yesterday! I love how lightning is and easy to manouvere but when I tried to jog with it, the front wheels appear to shake? I'm wondering whether this is normal? Thanks
3 answers
Mine always juddered with the original wheels thats why i purchased the sports pack,
I was wondering whether to purchase sports pack but haven't read the best reviews on them so wanted to be sure! I'm not a jogger and I know it's not a jogger pram but even pace walking they appear to shake a little??
I purchased the sports pack and love it, haven't used the original tyres since. I think it makes pram easier to push and do use mine for slow jog.
Haven't noticed shaking wheels - but my kids are heavier so maybe this weighs the pram down to stop shaking?
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