My card expired and I have not received a new card. I can't request one on the website, I can't contact someone through the website. I tried ringing and the call hung up once I got to a customer representative option. This happened 3 times so it was not a glitch.

My card was blocked today and I am stranded in NY on my way to Europe with a lot of money on the card. No one can tell me why the card was blocked, they cannot unblock it and they cannot send a replacement card to NY. They cannot expedite a new card, cannot tell me when it will arrive at my house in Australia where no one else lives, so I now have to have someone go every day to check when it arrives then send to NY. I would not recommend this card based on how futile the whole experience is when something goes wrong. You are totally abandoned by Velocity, they just keep repeating that there is nothing they can do except send a replacement to your home address.

Preparing for our overseas trip and couldn't locate my wife's velocity/global wallet card so rang up to report and request a new one for her. Great - no problems BUT I was sent a replacement for my own card NOT my wife's card as requested. Time running out with departure imminent I reported the mistake and was assured a replacement card for my wife would be on the way. We had left home by the time it arrived but it was forwarded on to us in NSW (hadn't left the country yet) Well my wife's replace card arrived today WITHOUT the Global Wallett on the back.

Recently set account for CAD, but apparently the change of currency didn’t stick on the website, resulting in the company loading USD instead. After several fruitless phone calls to customer service (who’s standard reply to everything is - “we can’t help you”) and no reply to email requests, we have given up and decided to get our money out of there and avoid this company at all costs.
My advice after this experience is - Find another card,any card, but not this one!

I loaded A$1000 onto my Global Wallet card before going to New Zealand. It was in the account for two weeks and in that time I didn’t withdraw any of it. Now I wish to close the account and withdraw my money which I find is now worth A$901 so it cost me A$99 to hold the money there for two weeks. After speaking to Customer Support I was informed I made an error in converting it to New Zealand currency. An expensive lesson! Now I have to wait up to 10 working days to get my money back. I won’t be using Global Wallet in the future.

I was making an Online Purchase and I realized my Card was declined. I called them and they told me it was Blocked for Unusual Activity. I had to go back and forth with the Customer Service REP
This is a Prepaid CARD, which according to them is perfect for online purchases.
Why Block my Card without even sending me an Email.
They said they will get back to me and I am waiting. I will update on here as to what happens Next

Definitely something seriously wrong with this card and its operators, Rev Australia Pty Ltd and Cuscal Ltd. I loaded $500 onto this card, in Thai Baht for a business trip to BKK (first time I have used it - should have read these other reviews first, would have saved me a load of hassle). Next day my transfer was worth $453 - a loss of $47. I checked the exchange rate, it had moved 0.25% overnight - so they're taking $46.50 in fees and/or in some extreme differential in their buy/sell exchange rates. Complained and asked for a refund - stonewalled. Next step it to take this to the Financial Ombudsman Service Australia. My advice: avoid the scam-level fees and just don't use this product.

The amount I can add into my wallet is currently $0 and they asked to send in documents to confirm my identity. So I sent them excellent quality scanned documents and they rejected it stating that it wasn't legible.
Rescanned and sent them again and got the same response. Did that about 5 times and still the same response. How stupid can a company be? I've finally given up and the next step is to delete my account because of that fact and horrible and ignorant customer service.

My card was recently compromised, it was skimmed at the Circle K in Seminyak Bali. I was in Hanoi, Vietnam and I received a email from Global Wallet alerting me to suspicious transactions against on my card. I was impressed with the quick response with customer service, my emails were responded to within an hour and I was able to have the dispute claim form lodged quickly. The money was refunded back in to my account within ten days.

I recently made a number of deposit transactions which never ended up in my global wallet account. I was told it was an error by their banking partner westpac and the funds would be returned to me in 24 hours. Its been 5 days...I called back to be told they dont know where my money is or when i will get it.....
For a financial service this is hugely disappointing and not worth the inconvenience.
Lucky I'm not overseas otherwise I would be stranded with no money.
NOT WORTH THE RISK

The card was easy to obtain, they had sent me 10 of them, so I finally activated one and used it overseas. I should have stopped using it when I got back to Australia. The exchange rate is really really bad. The online portal isnt great and if you need to call customer support for anything other than a pin reset, then the customer support is just non existent. I asked for my issue to be escalated to a team lead and I got the run around. It took me 5 calls back to the call center to finally speak to someone who said they could not help me. They say they had been calling me and not leaving messages or even missed calls for that matter. So they treat you like an idiot. Just poor customer service.

Easy to obtain and use. 24 hour delay in loading funds sometimes annoying - not sure why this is necessary. Biggest gripe with this card is the lousy exchange rate - I've done a comparison with using my Visa credit card over 3 months in Europe and it's cost me a few hundred dollars more to use this card. This is taking into account the 2% on every transaction charged by the bank for overseas credit transactions. Balance that with the cost of the flight value I might get with the points and I'm still losing. I'll still use it for cash out, as I haven't figured any better way to do that. Maybe OK for domestic use for those wanting Velocity points but not as a 'global' wallet.

The card worked perfectly, loaded with Rand. The exchange rate was better than expected. (1 Aus to 10.+ Rand).
I rarely used it at the ATM. 99.9% of SA and Swaziland stores/businesses take visa card. What's not to like?

Several days ago I asked why the exchange rate through Global Wallet would get me 75 cents American instead of the market rate of 81 cents. I don't mind some small difference to help their profits but 5-6 cents is over the top.
Interesting I read reviews about lack of support - I have had no reply to my request.
Velocity points are being offered at double the rate but I would be paying a premium in the exchange to get some points. I had heard that this card was a good travel option but am very disappointed by what I've seen so far.

I used this card for a year or so as a day to day debit card and found it a fantastic way to earn velocity points on your day to day spending while not running up a credit card bill. There's a fee for cash withdrawals so I never used it for cash, just eftpos transactions. Haven't used it overseas so I can't speak to that experience.