Velogear have been absolutely fabulous to deal with and provided quick responses and very clear and thorough communication every step of the way through my purchase
Thanks to their team for all their effort

Stay away from these people. I have absolutely no idea how they still do business! They even opened a second website called "bicyclestore.com" because Velogear was getting such a bad name. So beware! They are the same people! Horrific customer service! You've been warned. I've had issues with them via Ebay also! Thank god for Ebay and PayPal... never ever buy from these people! If you do, always, always buy from their Ebay listed items so you are protected and always use PayPal!!!

I have been dealing with Velogear for many years now and have always had good service from them,my orders always arrive in good time are well packed and in good condition. All the products i have purchased from them have been off good quality and given me good service.

we have been waiting for over 10 days now - tracking doesn't tell you anything and doesn't change - tried contacting them with no response - thought I would deal with someone in Australia - would have been so much quicker to order from wiggle out of the UK

I ordered Rock N Roll chain lubricant on the Friday and the goods were received early the following week. Very pleased with the prompt delivery and the professional way that the order was handled. Excellent service.

Picked up a couple of the Limar 325 Superlight helmets on clearance and free shipping.
The helmets are great quality, colourful and stylish look, and at an excellent price.
Thanks Velogear team!

I am so happy with my purchase, it is a great fit. And looks just like it did online.
The colour is just what I wanted and was reflected online as the same colour.

Good price and good quality nylon straps for my toe clips. Old ones wore off from too many scrapes on the mountain bike. These look to be good quality with good clamp springs etc.

Velogear is my go to place for spares and components. Nothing has ever been too hard and every time I purchase I'm certain that the price I pay will be the best in Australia. They are awesome and demonstrate that cycling stores in Australia can be more than competitive against the big online stores from overseas. Don't hesitate to use them.

I found It is very easy to get around the online store.
Placing the order was just as quick and easy for me,
Then it came in the mail the very next day.

Ordered online and received the items quickly and correctly. Free shipping is available with many products. Great range of products that are unavailable elsewhere. I'm very happy with the service, prices and free shipping. I'll definitely be a return customer.

We've been shopping at Velogear for years now, normally visiting the outlet store. We have always found them to be friendly, positive and they go out of their way to help. Velogear have a great range of products at reasonable prices. One of my favourite places to shop!

I've always found what I'm looking for and the website is easy to navigate. Reasonable prices and some great specials. When you sign up, you do not get bombarded with emails all the time, but get enough to keep you in the loop.

I have ordered a few items and have not had any issues. Only issue experienced is with the delivery company who in general are not good to deal with. Products I have ordered have performed nicely and are at a reasonable price.

I have ordered from these guys many times and after giving them the benefit of the doubt on several occasions have decided that i should write a review to warn off other customers. They are incredibly hard to contact and never seem to have in stock what their website indicates that they do. They take forever to return communication. Basically, its a sad fact but compared to ordering overseas from chain reaction, the wait times and disorganisation means its just not worth trying to support a local business in this case. As someone who lives in Melbourne where their warehouse is based, its ridiculous that ordering from the uk many times was 2-3x faster than ordering with velogear. sad.

The item i have ordered has not arrived. Emailed the company several times, no response. Phone number hard to find and calls are not answered. Customer service does not exist. My advise -spend your money somewhere else.
I will be listing the company with Fairtrading