Vicks StarryNight Cool Moisture Questions & Answers
63 questions from our users
Can you put the liquid vicks in the humidifier starry night
From what I found stick to the “Vapo Pads” instead of the liquid Vicks. Given it doesn’t heat up it might not heat the liquid Vicks up enough for it to disperse from the machine into the room.
I run...
Read more this machine without Vick adds all the time and find it works the same for my kids.
Hi Rosalyn
No the Vicks Inhalant only works in the Warm Steam Vaporizer, not the Starry Night. With the Starry Night you'll need the VapoPads, or as Sarah suggested, with just with water mist!
Kind Regards, Vicks.
Purchased the Vicks starry nights humidifier in January worked just fine, and now it’s April and need to use it again and the slot spot for scented pad is not working, normally it smells up the room and hallway but now it’s not working it’s still blowing cool air and all but the Vicks pad part isn’t . How do I fix this or what do I need to do?
Hi Amanda - apologies for the very late reply. Our team is happy to help you troubleshoot this via email, if you could please reach out on [email protected]. Kind Regards, Vicks.
Can we use Vick’s starry night humidifier without Vick’s vapo pads?
Hi Kem
Yes you can. Kind Regards, Vicks.
Vicks Starry Night Cool Moisture Humidifier- we have 4 of this humidifier and currently all 4 are making very loud noise. we've had them for almost 3 years and we love them but we are unable to use them since the noise is soo loud. How do we fix it? we can't buy new ones because it is no long on the market.
The water level does not seem to go down in my vaporizer even though the fan is working fine?
We misplaced the small plastic projector lens cap and I’m hoping to find a replacement. Can i order one somewhere?
Hi Jessica
Unfortunately we don't sell parts for the Starry Night. We're just the Australian distributor and not the manufacturer, we import these units whole from the US.
...
why is my humidifier not producing mist and can i use my humidifier without a filter?
I need to replace the light bulb, please advise how I can do this? Purchased in Australia
Hi Haley
There are no parts or repairs for these in Australia, only warranty replacements. If your light is faulty, we can replace the unit if it's still under warranty. Please contact our Customer ...
Technically, you just twist the dome part anti clockwise and then with something flat, or just your fingernails, you can lift the dome off giving you access to the lightbulb. Fair warning though, I ha...
Read moreven't gone passed that point, there are 2 screws and then the bulb can be grabbed but who knows what size and specs it is, it's definitely not just A bulb it's a specially made LED, not all bulbs are made to be replaced, not easily at least. Might just be easier to replace it. If you still want to try because it's out of warranty anyway make sure you turn it off and unplug it first.
Why is my filter starting to get black spots on it for? Ive just recently changed it about 2 months ago, any suggestions on what i may need to do?
Hi Lisa
We're not sure actually what that could be - perhaps it's mineral deposits from your tap water. If it's not time to change the filter it's probably not an issue. If you'd like us to investig...
Too much water in tray as soon as I put the lid on..also it looks like maybe the fan isn't turning. Any help?
Hi Chelsea
As there's a couple of questions here requiring further clarification, it might be easiest if you contact our customer service team direct on Freecall 1800 655 841 during business hours. ...
How long the water stays in vicks machine ? And when I have to change the vicks vapopads
Hi Donna
If you've used this 2 nights in a row with the same water, we'd recommend changing to fresh water before using it again. One scent pad overnight is usually plenty, we recommend to use no mor...
Can the bulb be changed in the starry night humidifier and if yes, where can I find one?
Hi Nicole
Did you purchase this in Australia? So I best know how to direct your query. Kind Regards Vicks
Hi Nicole
You will need to contact Kaz, the manufacturers of this product in the US. ieatwords is an Australian forum managed by the Australian Vicks distributors. Our products are different and...
Can I use vaporizing liquid with My Starry night humidifier?
If you have the Australian model - no. It's designed only for use with Vapo pads not inhalant. Kind Regards Vicks.
My humidifier is barely working on low setting and is beginning to make humming noise.... but as I've noticed myself and seen response to it on here there's only one screw on bottom and wanted to know how to disassemble it your advice given not to try and disassemble it n to call certain number....
So i guess my question an concern is if not to disassemble it how are you to clean the parts in bottom part of humidifier especially cause there are vents in the front and back of it that is/will collect dust etc and cause buildup in/on it???
Cause I've managed to use q-tip while unit is off n unplugged amd stuck inside the front vent and pulled out large particles of dust thats gotten in there and feel as if that would cause issues with/for the motor and possibly cause the issue im having with mine humming and not working well at all on low setting and starting to get weaker in high setting.
Hi Ashley,
Thank you for your enquiry. We would not recommend disassembling your humidifier as it is and electrical device.
If the product is within warranty and purchased from an Australian retailer...
Is it ok to use it for a night without a filter?
Hi Brandon,
Thank you for your enquiry. You will need to use a filter each time you use the humidifier. This stops any nasties from the water source entering the air and also any leakage that may occ...
Does it turn off automatically when water level is too low?
Hi Stephanie
No it does not have automatic cut off, but it has thermal overheat protection. That means that in the case it's accidentally left on and runs dry, the motor won't overheat. However it i...
My Vicks Starry Night humidifier is making a loud sound. I only see one screw at the bottom. How do I disassemble it?
Hi Pammy
Please don't try to disassemble your humidifier - give us a call on Freecall 1800 655 841 9am - 5pm weekdays and we will assist you with troubleshooting the noise. Kind Regards, Vicks.
Can I use an off-brand filter for replacement?
Hi Alex
The brand of filter we sell and recommend for this product is called Protec.
Here are a few links to where they're sold online:...
Please tell me why this humidifier does not release the scent?This is the second one with the same problem.
Hi Terri
Without going through specifics it's hard to say. It could be faulty or it could be an issue easily fixed by troubleshooting. We have a dedicated customer service team who would be happy to...
My starry night cool mist humidifier doesnt release any scent from the vapopads. Dont know why?
Hi Terri
Give us a call and we'll investigate. Freecall 1800 655 841 during business hours. Hope we can help you out soon. Kind Regards, Vicks.
Hi have this humidifier...all of a sudden it is not working the fan does not turn on the knob lights up but nothing. ??
Hi Chelsea
Sounds like an electrical fault? Give us a call or email and we can investigate or replace under warranty if required. Freecall 1800 655 841 or email [email protected]
Kind Regards, Vicks.
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