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Reviews

4.0

130 reviews
5
(70)
4
(29)
3
(10)
2
(5)
1
(16)
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Kez

KezAU

I really like this Vaporiser

published

I loved this so much I bought two for each of my boys. This is the product we use when the kids are sick. It pumps out mist, which can be adjusted using the dial. My favourite feature is the top nozzle so I can change the direction of the mist. My kids favourite feature is the Rainbow light setting. This Vaporiser lasts all night, is quite and easy to clean. Can take abit to dry out before storing away. Oils can be added in the back, though I don't think the scent lasts long... Guys my son threw the water hub and it cracked, do you sell replacement water hubs please?



Purchased in April 2021 at Amcal for $69.95.

Game toad

Game toadSydney, NSW

  • 2 reviews
  • 1 like

Highly recommended

published

This product worked fine. It helped my baby breathe on winter nights coz her nose is blocked all the time. I clean it regularly, And I didnt have any problems at all. It serves its purpose.

Purchased in April 2021 at Amcal for $69.00.



1 comment
Medescan
Chad D.Medescan
Janma

Janma

  • 5 reviews

Poor.

published

Purchased in November 2021.

1 comment
Medescan
Chad D.Medescan
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Jojan G.

Jojan G.Perth, WA

  • 2 reviews

Works like a gem!

published

Used it for Last few Days. No Issues. The Light change is an added bonus.
The Cool mist from it is extremely pleasant.
You can also adjust the rate of Mist produced as well.

Purchased in October 2021 for $79.00.

1 comment
Medescan
Chad D.Medescan
massi

massiSydney, NSW

  • 11 reviews

Nice light but not humidifier!

published

I bought this humidifier about 3 weeks ago from chemist. It was working fine for couple of days but suddenly starts to show red light. I checked everything working fine for few minutes and then keep showing red light and stop working. My baby was so ill and I couldn’t use it! I contact with the chemist and they said bring it back to us and we can have a look! Still haven’t had time to do that, such a waste of time and money!

Purchased in August 2021.

1 comment
Medescan
Chad D.Medescan
pizzalover

pizzaloverGreater Melbourne (Metropolitan), VIC

  • 21 reviews
  • 8 likes
  • Verified purchase

Works great but poor design

published

Purchased in August 2021 at eBay for $59.95.

1 comment
Medescan
Chad D.Medescan

excellent customer service

published

I have two rainbow cool mist humidifiers and they have been great. Unfortunately, one started to make a bit of a funny sound and when I contacted customer support, they were amazing and told me they would send out a replacement base right away! I rely on these humidifiers when my sons are sick so getting a quick replacement is amazing! Thanks Medescan!

Purchased for $49.00.

Angela F.

Angela F.Sydney Surrounds, NSW

It leaks

published

I bought this a month ago. I researched before buying and it seemed to have good reviews, was I wrong. I didn’t like how you fill it up firstly but it seemed to work ok. So a few nights pass and I go to turn it up and water has leaked all over the dresser and gotten into the wood. I can’t believe it. So dangerous. I’m returning it today. I’m so disappointed

Purchased in July 2021 at Blooms pharmacy for $69.00.

1 comment
Medescan
Chad D.Medescan

Fantastic customer service

published

Thank you so much for my recent dealings with your company due to a faulty part. The customer service was fantastic & would recommend Medescan to anyone - happy customer again & again

Humidifiers

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casfish02

casfish02Wide Bay-Burnett, QLD

  • 9 reviews
  • 1 like
  • Verified purchase

Excellent product providing instant relief.

published

Purchased in August 2021 at Discount Drug Store, 128 Bourbong Street, Bundaberg. for $69.99.

1 comment
Medescan
Chad D.Medescan
Sonia Pinner

Sonia PinnerNorth-West & West coast, TAS

  • Verified purchase

My daughter loves her night light and it also helps with her breathing during flu seasons

published

Had a replacement for the filter, i threw away the important part of the filter the screw in cap. I rang to see if i could order a new one, friendly staff was very helpful once again. To my amazement i was offered a new part free of charge. Thnx Medescan. One happy customer

Purchased in May 2021 at Wynyard chemist for $100.00.

1 comment
Medescan
Chad D.Medescan

What a fantastic product!

published

What a fantastic product! I’ve had my unit for over 2 years now and works a treat for both my kids. It also works across a large area, which is really useful.

I had a technical issue with the unit today and even though it is out of warranty, Michael helped me straight away. Thank you Michael!

1 comment
Medescan
Chad D.Medescan
iFixIT Maryborough

iFixIT MaryboroughWide Bay-Burnett, QLD

Perfect for my new business room - Ifixit maryborough

published

Awesome product medescan!

Dottera oils and this on the high setting makes my business room smell so amazing!

Have had clients already comment on how peaceful and relaxing it is when they enter

Purchased in July 2021.

1 comment
Medescan
Chad D.Medescan

Best Humidifier for baby

published

The humidifier was bought for our new born baby six months ago. Overall great unit and safe for small children. However it takes some effort to keep it clean and maintained, as of maintenance of any sort of water holding tank. It's has been a real little workhorse and our unit's LED light broke and the customer service honored their 2-year replacement warranty and replaced the faulty unit very quickly.

Purchased in December 2021.

1 comment
Medescan
Chad D.Medescan
Phil

PhilSouth East Queensland, QLD

  • 3 reviews
  • 1 like

NOT JUST AN OUTSTANDING PRODUCT (RAINBOW MIST) but OUTSTANDING CUSTOMER SERVICE

published

Purchased in August 2021 for $95.00.

1 comment
Medescan
Chad D.Medescan
Humidifiers

Find out how Medescan Rainbow Mist compares to other Humidifiers

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Cannot clean properly

published

This works fine but its design means you can’t take it apart to clean inside the water tank where the mold or slime grows. Also too many small spaces in the design that can also not be reached to clean and quickly discolour. I’m now too worried about spreading mold to use it.

Purchased in November 2021.

Jack C.

Jack C.Sydney, NSW

Doesn't work after 10 times of use

published

i've only used it for less than 10 times since i bought it about a year ago, now it isn't working anymore. it did work and it did help my daughter breath better at night when she was sick, but the durability of this product is very bad (i clean and dry it after use every single time). won't recommend!!!!

Purchased in February 2021.

greenerp

greenerpGreater Melbourne (Metropolitan), VIC

  • 7 reviews

Lasted just enough time to run out of warranty

published

Ours stopped producing mist after 2 years. It was great while it lasted. We used almost daily for the first year then stopped using the most function for a while before it stopped producing mist. My daughter still uses as night light. I was so disappointed when it stopped working.

Purchased in June 2021 for $50.00.

Karen4949

Karen4949Central, SA

  • 2 reviews
  • Verified purchase

Fantastic diffuser

published

This is an awesome diffuser, easy to clean and the oil that you use is beautiful. After 8 months I noticed a crack in the base, email the company and they responded straight way and hope to resolve this issue. It looks amazing on my bench and attracts attention from every one who visits

Date PurchasedJul 2018
1 comment
Medescan
Chad D.Medescan
Maggie

MaggieIluka

Great product, great service

published

My Medescan humidifier stopped producing a mist after 2 months. I contacted Medescan and they sent me a replacement base with no fuss. This new base works perfectly and I now sleep better again. This is a very good product which I have no hesitation in recommending. Particularly good is the lavender and eucalyptus oil blend which you put in the tank water.

Date PurchasedSep 2018
1 comment
Medescan
Chad D.Medescan
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Questions & Answers

Giulia

Giuliaasked

are there any other fragrances I can use apart from the Medescan Special Blend? are there other scents in that brand?

No answers
Giulia

Giuliaasked

are there any other aromas in the Medescan Special Blend brand that I can use in my diffuser or is there only the one blend?

2 answers
Game toad
Game toad

There is eucalyptus oil and lavender oil you can buy compatible with their diffuser

Medescan
Chad D.Medescan

Hi Giulia,

at the moment, the only aroma compatible with our Rainbow Mist humidifier is the Medescan Special Blend Aroma.

If you wish to use your own aroma oil, you can simply add it into the aroma tray located in the base of the unit. Please make sure that no other oil is added to the water tank or unit water as it will damage the humidifier and void your warranty.

If you need any other information, you can contact our customer service team during regular business hours on 1300 736 330.

Best regards

Medescan
Online customer service team
1300 736 330

Sheryll D.

Sheryll D.asked

I bought my rainbow mist humidifier 2 weeks ago. Now there is no mist coming out. How to fix this?

2 answers
Janma
Janma

Maybe give it a wash, it is probably some dirt stuck in it...? I would say that you should return it and ask for your money back but the company DO NOT do refunds. Take your money (through a 3rd party) but no getting it back. I abhor companies who have such little care...

Medescan
Chad D.Medescan

Hi Sheryl,
thank you for your question.

Please contact our customer service team during regular business hours on 1300 736 330 and our team will be more than happy to guide you to a simple fix or even replace your product if faulty.

Thank you

Medescan
Online customer service team
1300 736 330

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