Read also:
bauhn 55 inch 4k tv aldi reviews ziegler & brown bbq review shipping information approved by australia post mean vs sassoon milano 2200 review error 37 fisher and paykel washsmart
Medescan Rainbow Mist Questions & Answers
191 questions from our users
Redlitespecialsasked
Can this run off a wall timer, as most humidifiers once turn off at the wall you need to physically press the power button to recommences operations. So can it run off a timer? On 15 mins off 15 mins, on 15, off 15 etc etc! Needed for reptile enclosure & needs to run off an analogue timer?
No answers
Redlitespecialsasked
Can I operate this off a timer, as it’s for reptile enclosure & I need a humidifier that can remain on & work off of the analogue or wall timer?
I know it does not have built in timer: but can it work off a manual timer at the wall socket?
1 answer
Chad D.Medescan
Hi,
this particular model does not have a timer, however, our Medescan Rainbow Mist Top Fill model does have a timer option of 3, 6 and 9 hours.
For any further information please do not hesitate to contact our customer service team on 1300 736 330.
Regards
Medescan
Online customer service team
1300 736 330
Ashleigh Fox McGillasked
How do you clean inside the plastic water dome if there is mould in it? I’m not sure if it is the problem but it is giving off a funny smell when I use it. I have wiped out the white base. I am worried to use if I cannot clean it properly as it is in my baby’s room.
1 answer
Chad D.Medescan
Hi Ashleigh,
Thank you for your question.
The unit develops mould if any water is left in the water tanks.
Please note, the whole unit needs to be completely dry prior to storage.
In order to clean the water tank, we suggest you add some water into the water tank, add a teaspoon of white vinegar and swirl it. Please let it soak on mould areas for about 30 minutes. Rinse the water tank thoroughly with fresh water.
If this does not remove the mould, please contact our customer service team during regular business hours on 1300 736 330.
Best regards
Medescan
Online customer service team
1300 736 330
Giuliaasked
are there any other fragrances I can use apart from the Medescan Special Blend? are there other scents in that brand?
No answers
Giuliaasked
are there any other aromas in the Medescan Special Blend brand that I can use in my diffuser or is there only the one blend?
2 answers
There is eucalyptus oil and lavender oil you can buy compatible with their diffuser
Chad D.Medescan
Hi Giulia,
at the moment, the only aroma compatible with our Rainbow Mist humidifier is the Medescan Special Blend Aroma.
If you wish to use your own aroma oil, you can simply add it into the aroma tray located in the base of the unit. Please make sure that no other oil is added to the water tank or unit water as it will damage the humidifier and void your warranty.
If you need any other information, you can contact our customer service team during regular business hours on 1300 736 330.
Best regards
Medescan
Online customer service team
1300 736 330
Sheryll D.asked
I bought my rainbow mist humidifier 2 weeks ago. Now there is no mist coming out. How to fix this?
2 answers
Maybe give it a wash, it is probably some dirt stuck in it...? I would say that you should return it and ask for your money back but the company DO NOT do refunds. Take your money (through a 3rd party) but no getting it back. I abhor companies who have such little care...
Chad D.Medescan
Hi Sheryl,
thank you for your question.
Please contact our customer service team during regular business hours on 1300 736 330 and our team will be more than happy to guide you to a simple fix or even replace your product if faulty.
Thank you
Medescan
Online customer service team
1300 736 330
Nushasked
Hi team
I’m from NZ, and was just wondering if there is someone to contact in NZ? I got a rainbow mist humidifier last week for my grand babies room and my daughter noticed where she had placed it, it was all damp and we noticed water was coming out of a hole on the very bottom by the plug in cord and some was dripping out the turn dial. We have done everything right and have watched the you tube tutorial, so don’t know what we are doing wrong, but we don’t wanna use it cause it seems a hazard. Can anything be done?
Thanks
Anushka
No answers
RobynGasked
My mediscan won’t turn down it goes at full strength this has just happened
2 answers
Its faulty, you have to return it. I can adjust mine with no problems at all.
Chad D.Medescan
Hi Robyn,
I am sorry to hear of your issue.
Please contact our customer service team during regular business hours on 1300 736 330 for best and fastest support.
Best regards
Medescan
Online customer service team
1300 736 330
Rebecca P.asked
Why does my humidifier keep turning off?
2 answers
It’s faulty.
Chad D.Medescan
Hi Rebecca,
there are a couple of reasons the humidifier turns off. For instance, when the unit runs out of water, there is an auto shutoff safety feature.
Please contact our customer service team during regular business hours on 1300 736 330, and they will be more than happy to help you solve the issue.
Best regards
Medescan
Online customer service team
1300 736 330
Shenasked
Hi
I have just cleaned the product and it's not releasing any mist. it isn't even 6months yet please help
3 answers
Maybe the hole where the mist comes out was blocked. You should contact them or ask them for a replacement.
Chad D.Medescan
Hi Shen,
I'm sorry to hear of your issue.
Please contact our customer service team on 1300 736 330 during regular business hours. One of our sales representatives will be more than happy to guide through the fix or replacement.
If you cannot get through, please be patient with our team, as we are working through this difficult Pandemic.
Best regards
Medescan
Online customer service team
1300 736 330
Don't expect much from mediscan. Pretty uncaring business IME. They WILL BLAME YOU and not their poor design.
Carneyasked
Should new filters come with a cap?
If not where can you purchase a water tank cap.
No answers
Pamela K.asked
The green light will not come on what am I doing wrong?
2 answers
Take it off and resit it, it probably isn't sitting straight...or take it back to where you got it from. This is what mine started doing before it (IMO) shorted out :/
Chad D.Medescan
Hi Pamela,
Please contact our customer service team during regular business hours on 1300 736 330.
Our team will guide you through some simple fixes.
Best regards
Medescan
Online customer service team
1300 736 330
Klariasked
What is the cost of running the rainbow mist humidifier on maximum, medium and low? I live in SA.
BTW mine only runs on maximum for 8 hours, not for 10 as stated on the box.
2 answers
Chad D.Medescan
Hi Klari,
The Rainbow Mist Humidifier uses approximately 18W of power on High setting, 14W on Medium and 12W on Low setting.
Besides the power usage we recommend changing the water filter every 500 hours of continuous use. The cost of the replacement filter is around $9.95
Regarding the running time, there are a few variables that can affect the running time. Most important of which is to make sure the water tank is filled up to the maximum possible level.
I hope this answers your query.
For any other questions, please do not hesitate to contact us during regular business hours on 1300 736 330.
Best regards
Medescan
Online customer service team
1300 736 330
I can't answer your question I didn't have it for long enough to get one power bill. Sorry.
Maria.Nasked
Hi my humidifier doesn't mist like it should. we have cleaned it and everything. What could you suggest to solve this problem please
3 answers
Chad D.Medescan
Hi Maria,
Please contact our customer service team during regular business hours on 1300 736 330 and our service team will guide you to a solution.
Best regards
Medescan
Online customer service team
1300 736 330
Thank you for your reply. Is there a NZ number we can contact as we are from NZ
Chad D.Medescan
Hi Maria,
for New Zealand, please contact Baby First on +64 (3) 338 7613.
Best regards
Medescan Online
Customer service team
1300 736 330
sldasked
I love this Humidifier it is only new but for some reason after about 10-20 min of operation it starts to leak...any suggestions..??
2 answers
when you say leak where from exactly? you know water from the tank is supposed to flow into the bottom white part once its put on there right? If you're getting leaks going to the outside of the unit then heck the filter is screwed in tight enough too though, if its not completely on centre it doesn't always screw on in the right way leaving a tiny space for leakage.
Chad D.Medescan
Many thanks Pizzalovver.
Hi SLD,
If all the helpful hints from our friend fail, please contact our customer service team during regular business hours on 1300 736 330 and our team will guide you through some more fixes.
Best regards
Medescan
online customer service team
1300 736 330
Kateasked
How can I purchase replacement aroma diffusion sponges? I accidentally threw them out in my post natal fog. :(
1 answer
Chad D.Medescan
Hi Kate,
The replacement sponges are available with the purchase of a replacement filter. You may purchase a replacement filter at any local pharmacy.
You might also like to use any absorbent material cut to size such makeup removal pads.
For any further queries, please do not hesitate to contact our customer service team during regular business hours on 1300 736 330.
Best regards
Medescan
Online customer service team
1300 736 330
Chrissyasked
Hi there for some reason my humidifier has decided to stop and has a red light instead of green power on light. Its just been refilled with water so it isnt that. It does this from Time to time. I think its a cord issue. Only got it this year. How do we get it fixed or replaced? Thanks
1 answer
Chad D.Medescan
Hi Chrissy,
I am sorry to hear of this. There may be a few simple reasons causing the red light.
Please contact our customer service team during regular business hours on 1300 736 330 and I am certain our team will provide you with a most satisfactory solution or a replacement if required.
Best regards
Medescan
Online customer service team
1300 736 330
christine m.asked
Where do I put oil ? In the water or whatever ?
2 answers
Chad D.Medescan
Hi Christine,
The only oil allowed inside the water tank or allowed in the water is the Medescan Special Blend. Any other oil will cause damage to the Rainbow Mist humidifier and void your warranty.
All other oils should be placed in the aroma oil drawer located on the base of the Rainbow Mist.
For further queries, please do not hesitate to contact our customer service team during regular business hours on 1300 736 330.
Best Regards
Medescan
Online Customer Service Team
1300 736 330
there a thing called Google or you could try reading the manual, which could also be found thru Google
Ranib2001asked
Hi,
I no longer have steam coming out of my humidifier. Does that matter and how can I fix it.
No answers
Kim G.asked
I have been using my humidifier for several weeks now and I've noticed brown stuff sitting in the water bowl. What causes this? Is it safe to breathe in the mist if this is present?
2 answers
We have been using the Medescan for two weeks now and have not had this problem. I use only filtered water only and I use a clean cloth to wipe the unit over each time I refill it and then I boil my water and let it cool before adding to the humidifier. I would suggest contacting the company that makes the unit and ask them.
Chad D.Medescan
Hi Kim,
we recommend regular cleaning of the Rainbow Mist. Once a day or every second day, we recommend you clean the water tank and wipe down the base. To clean, simply add a teaspoonful of white vinegar to the water tank with some luke warm water and swirl to disinfect and clean the water tank. Empty the water tank and rinse thouroughly. Allow o air dry if not to be used immediatley.
Simply wipe the base.
The brown build up in the water tank can also be a result of high mineral content of your local water supply, To avoid mineral build up in the water tank, we recommend the use of distilled water.
Please note that the use of oil directly into the water tank may cause damage and build up of brown substance in the water tank. The only oil permitted for use in the water tank is the Medescan Special Blend oil.
If you have any further queries, please do not hesitate to contact our customer service team during regular business hours on 1300 736 330.
Best regards
Medescan
Online customer service team
1300 736 330
Related Articles
The best kitchen appliances in 2020!
Whether you love or loath being in the kitchen, our community of reviewers have determined that out of almost 5,000 appliances on ieatwords.com.au, these are the best available!
Nathan S.Nov 01, 2022Best Fridges and Dishwashers in 2020!
These large kitchen appliances are the backbone of your kitchen, meant to last you many years. The initial cost of a fridge or dishwasher is high, so to make sure you're not buying a lemon, here are the best fridges and best dishwashers of 2020. Our reviewers have provided detailed ratings for important factors to consider when choosing a refrigerator or dishwasher, such as Noise Level and Internal Layout.
Wendy Z.Nov 12, 2022
Listing monitored by Medescan representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.