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LeiNorthern Region, NSW
- 4 reviews
I have used this daily during winter for my children
I have never had any trouble with this. I had a humidifier that used steam, I ended up with mould on the windows. This doesn't do this, it blows lovely cool steam. I've used it for my son who had croup and when he has had coughs/ colds. I give them as baby shower presents. I have purchased 4 so far. They are excellent for sick kids. I use plain steam, I don't bother with smelly oils etc.
3 comments
No worries Sylvia. I have never posted a review before. I just saw there were negative reviews and thought I would share my positive experience.
Chad D.Medescan
Well and truly appreciated
Sylvia
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ianskayena
- 2 reviews
Only one complaint
I have only recently purchased this product and it is working fine - my only complaint is that the oils drawer is very small and difficult/fiddly to open, it would be better if it was designed to have something to grab onto to remove it (I have tied a string to it!). The unit also does not pick up the fragrance of the oil, even on the low setting.
6 comments
Chad D.Medescan
Hi,
thank you for the honest review. ... Read more
Regarding the size of the oil draw and the difficulty in opening this draw, we are actually bound by safety standards. Please note, you can also use the Medescan Special Blend aroma oil. This is the only aroma oil permitted for use directly in the water tank, which may give you stronger aroma smell. For more information, please contact our customer service team during regular business hours on 1300 736 330. Regards Sylvia Medescan Customer service team 1300 736 330I have ordered some Medescan oil so will see how that goes....
The unit has now stopped working completely - lights on, nobodys home! Lasted 1 week....
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Won’t buy again
It was great for about a month before the black plastic ring started deteriorating. To the eye, it looks like mould, but it’s not growth as such, just plastic peeling off. Then I noticed my cats getting sick every time I used the humidifier again. After multiple trials, I decided to stop using it and the cats also stopped getting sick at the same time.
1 comment
Chad D.Medescan
Hi Maruko,
thank you for the comments. From the description of the problem, I can only guess two possible scenarios without actually examining the unit.... Read more
1. If your local water supply has high mineral content (hard water) you will get mineral deposits on the oscillator and possibly other parts of the humidifier. For this, we recommend the use of distilled water. 2. If the unit was not stored dry (I am not suggesting that is what you have done) mould may begin to develop. We always recommend the unit be cleaned daily with warm water and a mild detergent. Moreover, the Rainbow Mist must be stored dry. We would love the opportunity to help you discover and solve the problem you are experiencing, please contact our customer service team at your convenience during regular business hours on 1300 736 330. It is also worth a mention that the Rainbow Mist has been tested and used at cat rescue centres and an RSPCA centre by a qualified vetrinarian for feline lung issues. The Rainbow Mist was found to be superior and more beneficial than traditional vaporisers. We look forward to the opportunity to help you resolve this issue. Regards Sylvia Medescan Customer service team 1300 736 330Similar opinion? Write a review on ieatwords.com.au!
Find out how Medescan Rainbow Mist compares to other Humidifiers
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Caryn PAU
- Verified purchase
Very disappointing
The first unit I purchased worked for 2 days. Lovely soothing mist/vapour. Then it just stopped blowing any vapour at all and was only blowing air. Phoned Customer Service and they very quickly sent me out a new base. The new base has blown nothing but air since I plugged it in. No mist/vapour - nothing. Have followed the troubleshooting guide - it has plenty of water in it, it's on a level surface etc etc and nothing happens. Very disappointed in this product particularly given most other people with this produce have nothing but good things to say about it. Surely I can't have been that unlucky as to have had 2 bases with damaged oscillators in the space of 2 weeks!
2 comments
Chad D.Medescan
Hi Caryn,
we're sorry to hear of your experience.... Read more
We'd love to get those units back to our technicians for a full check in hope of getting to the bottom of the issue. This certainly is very unusual, and we would love to make sure this never happens again. Please contact our customer service team at your convenience during regular business hours on 1300 736 330. Otherwise, please private message your number and we can contact you as soon as possible to organise the goods return. Regards Sylvia Medescan Customer Service Team 1300 736 330Well, I'm pleased to say that after all this time (and completely unexplained) the replacement based has mysteriously started working! The odd thing, however, is that it will only work when the base i... Read more
s totally full of water. Where there is approx 2.5cm of water still in there, it stops. Most odd, however, it is working. Yay!Similar opinion? Write a review on ieatwords.com.au!
New homeMELBOURNE
- 2 reviews
- 2 likes
Great when it works
We bought our medescan rainbow mist about two years ago. It worked great when our daughter had a cold which she had many in her first year, really helped with her breathing.
We tried using it again with our second daughter this year and it wouldn't turn on or would only decide to work at certain times. It's a shame because this product worked great the first time. Ended up throwing it out. Not sure if it's meant to be used constantly which seems a waste. For it not to be used for a year and then just stop working is pretty poor.
1 comment
Chad D.Medescan
Hi,
Sorry to hear about your experience. I wish you had contacted our customer service team before throwing the Rainbow Mist out.... Read more
We have many simple fixes that can resolve most problems. For any future queries, please do not hesitate to contact our customer service team during regular business hours on 1300 736 330 Regards Sylvia Medescan Customer service team 1300 736 330Similar opinion? Write a review on ieatwords.com.au!
AnnetteAU
- 7 reviews
Great for dry throat
Ive been waking up with a sore throat every morning from our air conditioner. I brought this base on chemist advise. I have not woken up with a sore throat since :) plus it’s been great for my husband cold with a little eucalyptus oil in the tray. good price and I like the soft light at night.
1 comment
Chad D.Medescan
Hi,
Thank you for taking the time to share your positive experience with us. So glad our Medescan Rainbow Mist was beneficial to you and your family.... Read more
If you have any queries, please don't hesitate to contact us here or our customer service team during regular business hours on 1300 736 330. Regards Sylvia Medescan Customer service team 1300 736 330Similar opinion? Write a review on ieatwords.com.au!
SproutMelbourne
Great
The machine is well made, easy to use and clean and safe for baby (no hot water).
We use it for our little one, who developed 'baby asthma' at around 15 months (ie he has 'post viral wheeze' and needs Ventolin every time he has a chest cold. The true 'asthma' diagnosis can't be made for infants).
He seems to have less symptoms when we use the Rainbow Mist. This is partly because he feels calmer and breathing difficulties are a disease where feeling calmer dramatically reduces severity.
Customer service is great (although the website isn't very good).
When we dropped the water container part they replaced it very cheaply and gave us a new water filter gratis and it arrived pronto.
1 comment
Chad D.Medescan
Thank you for a most comprehensive review.
We are glad to be of service and extremely delighted that our customer service team served you well.... Read more
Please don't hesitate to contact our customer service team with any queries on 1300 736 330. Regards Sylvia Medescan Customer service team 1300 736 330Similar opinion? Write a review on ieatwords.com.au!
patNorthern Region, NSW
- 10 reviews
- 3 likes
wonderful My night breathing greatly improved
I have only had this humidifier for a few months but already Im feeling the benefits of less sinus problems and sleeping much better without the interruption of night coughing. I look forward to seeing its beneficial effects during winter with the usual drying effects of a wood burning stove.
2 comments
Chad D.Medescan
Hi Pat,
We're very glad to see you enjoying the benefits of our Rainbow Mist humidifier.... Read more
Thank you Sylvia Medescan Customer service team 1300 736 330:)
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Excellent customer services
I used machine for over a year. I suspect water has gone into the base when cleaning the unit, the machine stopped working. I called customer service yesterday and they sent me a new base with future cleaning tips. Guess what? I got the new base today! I m so happy!
1 comment
Chad D.Medescan
Thank you for your kind comments and glad to be of service.
Medescan... Read more
Customer service team 1300 736 330Similar opinion? Write a review on ieatwords.com.au!
Find out how Medescan Rainbow Mist compares to other Humidifiers
Know better, choose better.
Fantastic customer service
My rainbow mist humidifier wasn't pumping out the same amount of water vapour then when I purchased it a month ago. Called them up and after a two minute chat they organised a new base for me, no further questions asked. Michael was very pleasant on the phone and gave me some further pointers for the future. I cannot fault the product or the company.
1 comment
Chad D.Medescan
Thank you Milo,
glad we can help.... Read more
We hop you enjoy in good health. Best Regards Sylvia Medescan Customer service team 1300 736 330Similar opinion? Write a review on ieatwords.com.au!
KpowellPerth
- 2 reviews
Melted filter
I loved my Rainbow vaporizer I always clean it before i put it away. I got it out of the cupboard today and filled it and had it running for 3 hours only to hear water dripping and looking at the medescan. I turned it off and opened it only to find the filter where you fill the water has melted ??? Not really happy at all so glad I didn't go out and forget it was on
1 comment
Chad D.Medescan
Hi,
thank you for the review and sorry for your experience. ... Read more
We have only seen a melted filter cap mentioned in your description when aroma oils are added to the water tank or base. Only the Medescan oil is allowed into the water tank or base. All other oils must be placed into the aroma oils drawer located on the base of the humidifier. The Medescan Rainbow Mist has no heat source and so cannot melt the filter cap. If you believe it is not oil damage, or even if it is oil damage, please contact our customer service team during regular business hours on 1300736330. I am sure we can help find a solution. Best Regards Sylvia Medescan Customer service team 1300 736 330Similar opinion? Write a review on ieatwords.com.au!
TamaraPerth
- 6 reviews
- Verified purchase
Teying to contact mediscan customer help..
Hi, i have been really happy with my purchase of rsinbow humidifier (purchased 12/7/17) however the last few nights it has been really noisey and im unable to use it have tryed calling customer care but unable to reach anyone. I still have my receipt and box. Could someone please send me an email address or another number to contact someone to speak with? Thanks
1 comment
Chad D.Medescan
Hi Tamara,
it was great catching up with you and resolving the issue.... Read more
Should you ever need any further assistance, please do not hesitate to contact our customer service team during regular business hours on 1300 736 330 Best Regards Sylvia Medescan Customer service team 1300 736 330Similar opinion? Write a review on ieatwords.com.au!
SharonCaboolture
Waste of money
My daughter bought this 5 months ago and used it twice, my grand baby is sick and we needed to use it last night, it lasted for an hour and now won’t work no vapor at all! It was properly cleaned and dried in between and after both uses. I checked the oscillator and some of the coating has bubbled and some has come off! Not impressed! Can’t find the receipt to return it..
1 comment
Chad D.Medescan
Hi Sharon,
I'm sorry to hear of your experience.... Read more
I'm not sure if you have contacted our customer service team. They will be more than happy to help you with a fix over the phone or a if need be will replace the faulty part where applicable. Although we normally need a receipt for warranty service, I'm certain we can use the serial number to narrow the purchase date and will be able to help. Please call our customer service team during regular business hours Sydney time on 1300 736 330 and I'm certain we can provide a suitable solution. Best Regards Sylvia Medescan Customer Service Team 1300 736 330Similar opinion? Write a review on ieatwords.com.au!
LillyMelbourne
Excellent customer service
I purchased the Rainbow Mist Humidifier two years ago. The LED light stopped working after two years using the humidifier every night. I contacted the customer service and they responded to me quickly. I am very happy to report mailed me a brand new base immediately.
The Humidifier works great. It's quiet, the cool mist makes it safe. I use the aromatherapy tray to diffuse eucalyptus oil. I keep the red light on as a night light
The replacement filter was hard to find, I ordered it from eBay.
The only issue I have with it is that I need to press 7-8 times every night to get to the red light. It's a rainbow humidifier, Red should be the first colour!
1 comment
Chad D.Medescan
Hi Lilly,
thank you for the great feedback.... Read more
I have asked our electrical engineer to see if possible to change the light sequence. If you need any other help, please do not hesitate to contact our customer service team during regular business hours on 1300 736 330. Best Regards Sylvia Medescan Customer service team 1300 736 330Similar opinion? Write a review on ieatwords.com.au!
Martin T.
- 23 reviews
- 12 likes
Works very well for bronchitis
Dispersed cold mist effectively in a bedroom. Ideal for bronchitis when eucalyptus oil is added to filter. When using keep room warm with your usual heater. Only noise it make is water trickling down or bubble sound when the lower machine tank refills automatically. Only negative as mentioned the cycling through to turn off the led display. However I have found it remembers the LED off even after powered off. Great product, works for me.
2 comments
Chad D.Medescan
Hi Martin,
glad to hear of your positive experience and we hope that your patient has recovered from the bronchitis.... Read more
The Medescan Rainbow Mist produces finer mist that penetrates deeper helping produce a better result. If you have any queries, or need any help, please do not hesitate to contact our customer service team during regular business hours on 1300 736 330. Best Regards Sylvia Medescan Customer service team 1300 736 330Cheers Sylvia, definitely gets the job done. Should have bought one years earlier
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Find out how Medescan Rainbow Mist compares to other Humidifiers
Know better, choose better.
mayonGreater Melbourne (Outer), VIC
- 6 reviews
- 3 likes
best in room
I did research all products in humidifier before i buy this product in cincotta chemist shop..it s cheaper than anywhere else..it s very nice in led globe in night with colour changing and you can change mist volume more or less ..
pros
mist level low high setting,multicolour led, less noise
cons
can t switch off led with one press need to go more time...
hope medescan will workout with timer
1 comment
Chad D.Medescan
Hi Mayon,
thank you for the feedbak.... Read more
Your suggestion for timer is well noted and passed on to our product develpment team. Please keep clean with regular washes. If you need any help, please do not hesitate to contact our customer service team during regular business hours on 1300 736 330. Best Regards Sylvia Medescan Customer service team 1300 736 330Similar opinion? Write a review on ieatwords.com.au!
Wonderful
I bought this yesterday because I have a bad cold and was having trouble breathing through my nose. I put it on last night and omg it's amazing. Cleared my nose and I slept so well! I don't know know I've ever lived without it. Will definitely keep using it forever.
1 comment
Chad D.Medescan
Hi Laura,
congratulations on your purchase of the Medescan Rainbow Mist. Hope you feel better soon.... Read more
Please keep in mind to regularly clean the Rainbow Mist and only store it after it is thoroughly dried. If you need any help, please do not hesitate to contact our customer service team during regular hours on 1300 736 330. Best Regards Medescan Customer service team 1300 736 330Similar opinion? Write a review on ieatwords.com.au!
CJSydney
- 22 reviews
- 15 likes
Really good product
Previously had years ago the Vick Vaporiser and couldn't use it during bedtime due to the constant boiling noise it used to spit out.
This year decided to get a humidifier and found this online never heard of it before bought it from my local chemist luckily it was on sale.
Have been using it everyday pretty much on all day and night and have never had any issues.
Also have bought the Medescan special blend oil eucalyptus and lavender and it really smell nice this product can only be used inside the tank.
I wash the tank 2-3days with a drop...Read more
1 comment
Chad D.Medescan
Thank you CJ for an awesome review.
As always, should you need any help, please do not hesitate to contact our customer service team during regular business hours on 1300 736 330.... Read more
Best Regards Sylvia Medescan Customer service team 1300 736 330Similar opinion? Write a review on ieatwords.com.au!
After a few days continuous use - slime in water?
I don't know if i am using the product incorrectly and if anyone else has this issue but I notice an icky slime in the water reservoir after a few days of use? Trying to clean off the slime is proving difficult as the plastic parts are not removable and too small to fit a sponge. I even tried a toothbrush!
1 comment
Chad D.Medescan
Hi Kristy,
Sorry to hear of your experience.
... Read more
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karen
- 8 reviews
Great product but easy to break
I love this humidifier. It wasn't as expensive as the other brands but I believe works so much better. It's quiet and I love that you can control the level of humidification. As soon as I walked into the room I could notice the difference in the air. I love that it lights up as it acts like a night light. Only thing I didn't like was that the top and bottom comes apart in order to fill with water but it doesn't lock back in place. As it is very thin and light plastic it was very easy to knock over (especially when the lights encourage toddlers to play with it) and come apart and spill water everywhere, and as it's very thin plastic.. break. Otherwise great product.
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Questions & Answers
Redlitespecialsasked
Can this run off a wall timer, as most humidifiers once turn off at the wall you need to physically press the power button to recommences operations. So can it run off a timer? On 15 mins off 15 mins, on 15, off 15 etc etc! Needed for reptile enclosure & needs to run off an analogue timer?
No answers
Redlitespecialsasked
Can I operate this off a timer, as it’s for reptile enclosure & I need a humidifier that can remain on & work off of the analogue or wall timer?
I know it does not have built in timer: but can it work off a manual timer at the wall socket?
1 answer
Chad D.Medescan
Hi,
this particular model does not have a timer, however, our Medescan Rainbow Mist Top Fill model does have a timer option of 3, 6 and 9 hours.
For any further information please do not hesitate to contact our customer service team on 1300 736 330.
Regards
Medescan
Online customer service team
1300 736 330
Ashleigh Fox McGillasked
How do you clean inside the plastic water dome if there is mould in it? I’m not sure if it is the problem but it is giving off a funny smell when I use it. I have wiped out the white base. I am worried to use if I cannot clean it properly as it is in my baby’s room.
1 answer
Chad D.Medescan
Hi Ashleigh,
Thank you for your question.
The unit develops mould if any water is left in the water tanks.
Please note, the whole unit needs to be completely dry prior to storage.
In order to clean the water tank, we suggest you add some water into the water tank, add a teaspoon of white vinegar and swirl it. Please let it soak on mould areas for about 30 minutes. Rinse the water tank thoroughly with fresh water.
If this does not remove the mould, please contact our customer service team during regular business hours on 1300 736 330.
Best regards
Medescan
Online customer service team
1300 736 330
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Chad D.Medescan
Hi Lei,
thank you for a most brilliant review.... Read more
We love the fact you are enjoying and sharing the joy as well. Should you ever have any queries or need any information, please do not hesitate to contact our customer service team during regular business hours on 1300 736 330. Best Regards Sylvia Medescan Customer Service Team