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Reviews

4.0

131 reviews
5
(71)
4
(29)
3
(10)
2
(5)
1
(16)
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Lei

LeiNorthern Region, NSW

  • 4 reviews

I have used this daily during winter for my children

published

I have never had any trouble with this. I had a humidifier that used steam, I ended up with mould on the windows. This doesn't do this, it blows lovely cool steam. I've used it for my son who had croup and when he has had coughs/ colds. I give them as baby shower presents. I have purchased 4 so far. They are excellent for sick kids. I use plain steam, I don't bother with smelly oils etc.



Date PurchasedJan 2014
3 comments
Medescan
Chad D.Medescan
Lei
Lei

No worries Sylvia. I have never posted a review before. I just saw there were negative reviews and thought I would share my positive experience.

Medescan
Chad D.Medescan

Well and truly appreciated



Sylvia

ians

ianskayena

  • 2 reviews

Only one complaint

published

I have only recently purchased this product and it is working fine - my only complaint is that the oils drawer is very small and difficult/fiddly to open, it would be better if it was designed to have something to grab onto to remove it (I have tied a string to it!). The unit also does not pick up the fragrance of the oil, even on the low setting.

Date PurchasedMar 2018
6 comments
Medescan
Chad D.Medescan
ians
ians

I have ordered some Medescan oil so will see how that goes....

ians
ians

The unit has now stopped working completely - lights on, nobodys home! Lasted 1 week....

Won’t buy again

published

It was great for about a month before the black plastic ring started deteriorating. To the eye, it looks like mould, but it’s not growth as such, just plastic peeling off. Then I noticed my cats getting sick every time I used the humidifier again. After multiple trials, I decided to stop using it and the cats also stopped getting sick at the same time.

Date PurchasedApr 2016
1 comment
Medescan
Chad D.Medescan
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  • Verified purchase

Very disappointing

published

The first unit I purchased worked for 2 days. Lovely soothing mist/vapour. Then it just stopped blowing any vapour at all and was only blowing air. Phoned Customer Service and they very quickly sent me out a new base. The new base has blown nothing but air since I plugged it in. No mist/vapour - nothing. Have followed the troubleshooting guide - it has plenty of water in it, it's on a level surface etc etc and nothing happens. Very disappointed in this product particularly given most other people with this produce have nothing but good things to say about it. Surely I can't have been that unlucky as to have had 2 bases with damaged oscillators in the space of 2 weeks!

Date PurchasedJan 2018
2 comments
Medescan
Chad D.Medescan
Caryn P
Caryn P
New home

New homeMELBOURNE

  • 2 reviews
  • 2 likes

Great when it works

published

We bought our medescan rainbow mist about two years ago. It worked great when our daughter had a cold which she had many in her first year, really helped with her breathing.
We tried using it again with our second daughter this year and it wouldn't turn on or would only decide to work at certain times. It's a shame because this product worked great the first time. Ended up throwing it out. Not sure if it's meant to be used constantly which seems a waste. For it not to be used for a year and then just stop working is pretty poor.

Date PurchasedDec 2015
1 comment
Medescan
Chad D.Medescan
Annette

AnnetteAU

  • 7 reviews

Great for dry throat

published

Ive been waking up with a sore throat every morning from our air conditioner. I brought this base on chemist advise. I have not woken up with a sore throat since :) plus it’s been great for my husband cold with a little eucalyptus oil in the tray. good price and I like the soft light at night.

Date PurchasedDec 2017
1 comment
Medescan
Chad D.Medescan
Sprout

SproutMelbourne

Great

published

The machine is well made, easy to use and clean and safe for baby (no hot water).

We use it for our little one, who developed 'baby asthma' at around 15 months (ie he has 'post viral wheeze' and needs Ventolin every time he has a chest cold. The true 'asthma' diagnosis can't be made for infants).

He seems to have less symptoms when we use the Rainbow Mist. This is partly because he feels calmer and breathing difficulties are a disease where feeling calmer dramatically reduces severity.

Customer service is great (although the website isn't very good).

When we dropped the water container part they replaced it very cheaply and gave us a new water filter gratis and it arrived pronto.

Date PurchasedJun 2016
1 comment
Medescan
Chad D.Medescan
pat

patNorthern Region, NSW

  • 10 reviews
  • 3 likes

wonderful My night breathing greatly improved

published

I have only had this humidifier for a few months but already Im feeling the benefits of less sinus problems and sleeping much better without the interruption of night coughing. I look forward to seeing its beneficial effects during winter with the usual drying effects of a wood burning stove.

Date PurchasedNov 2017
2 comments
Medescan
Chad D.Medescan
pat
pat

:)

Excellent customer services

published

I used machine for over a year. I suspect water has gone into the base when cleaning the unit, the machine stopped working. I called customer service yesterday and they sent me a new base with future cleaning tips. Guess what? I got the new base today! I m so happy!

Date PurchasedApr 2016
1 comment
Medescan
Chad D.Medescan
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Fantastic customer service

published

My rainbow mist humidifier wasn't pumping out the same amount of water vapour then when I purchased it a month ago. Called them up and after a two minute chat they organised a new base for me, no further questions asked. Michael was very pleasant on the phone and gave me some further pointers for the future. I cannot fault the product or the company.

Date PurchasedOct 2017
1 comment
Medescan
Chad D.Medescan
Kpowell

KpowellPerth

  • 2 reviews

Melted filter

published

I loved my Rainbow vaporizer I always clean it before i put it away. I got it out of the cupboard today and filled it and had it running for 3 hours only to hear water dripping and looking at the medescan. I turned it off and opened it only to find the filter where you fill the water has melted ??? Not really happy at all so glad I didn't go out and forget it was on

Date PurchasedJul 2016
1 comment
Medescan
Chad D.Medescan
Tamara

TamaraPerth

  • 6 reviews
  • Verified purchase

Teying to contact mediscan customer help..

published

Hi, i have been really happy with my purchase of rsinbow humidifier (purchased 12/7/17) however the last few nights it has been really noisey and im unable to use it have tryed calling customer care but unable to reach anyone. I still have my receipt and box. Could someone please send me an email address or another number to contact someone to speak with? Thanks

Date PurchasedJul 2016
1 comment
Medescan
Chad D.Medescan
Sharon

SharonCaboolture

Waste of money

published

My daughter bought this 5 months ago and used it twice, my grand baby is sick and we needed to use it last night, it lasted for an hour and now won’t work no vapor at all! It was properly cleaned and dried in between and after both uses. I checked the oscillator and some of the coating has bubbled and some has come off! Not impressed! Can’t find the receipt to return it..

Date PurchasedMay 2017
1 comment
Medescan
Chad D.Medescan
Lilly

LillyMelbourne

Excellent customer service

published

I purchased the Rainbow Mist Humidifier two years ago. The LED light stopped working after two years using the humidifier every night. I contacted the customer service and they responded to me quickly. I am very happy to report mailed me a brand new base immediately.
The Humidifier works great. It's quiet, the cool mist makes it safe. I use the aromatherapy tray to diffuse eucalyptus oil. I keep the red light on as a night light
The replacement filter was hard to find, I ordered it from eBay.
The only issue I have with it is that I need to press 7-8 times every night to get to the red light. It's a rainbow humidifier, Red should be the first colour!

Date PurchasedAug 2015
1 comment
Medescan
Chad D.Medescan
Martin T.

Martin T.

  • 23 reviews
  • 12 likes

Works very well for bronchitis

published

Dispersed cold mist effectively in a bedroom. Ideal for bronchitis when eucalyptus oil is added to filter. When using keep room warm with your usual heater. Only noise it make is water trickling down or bubble sound when the lower machine tank refills automatically. Only negative as mentioned the cycling through to turn off the led display. However I have found it remembers the LED off even after powered off. Great product, works for me.

Date PurchasedOct 2017
2 comments
Medescan
Chad D.Medescan
Martin T.
Martin T.

Cheers Sylvia, definitely gets the job done. Should have bought one years earlier

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mayon

mayonGreater Melbourne (Outer), VIC

  • 6 reviews
  • 3 likes

best in room

published

I did research all products in humidifier before i buy this product in cincotta chemist shop..it s cheaper than anywhere else..it s very nice in led globe in night with colour changing and you can change mist volume more or less ..
pros
mist level low high setting,multicolour led, less noise
cons
can t switch off led with one press need to go more time...
hope medescan will workout with timer

Date PurchasedApr 2017
1 comment
Medescan
Chad D.Medescan

Wonderful

published

I bought this yesterday because I have a bad cold and was having trouble breathing through my nose. I put it on last night and omg it's amazing. Cleared my nose and I slept so well! I don't know know I've ever lived without it. Will definitely keep using it forever.

Date PurchasedSep 2017
1 comment
Medescan
Chad D.Medescan
CJ

CJSydney

  • 22 reviews
  • 15 likes

Really good product

published
Date PurchasedAug 2017
1 comment
Medescan
Chad D.Medescan

After a few days continuous use - slime in water?

published

I don't know if i am using the product incorrectly and if anyone else has this issue but I notice an icky slime in the water reservoir after a few days of use? Trying to clean off the slime is proving difficult as the plastic parts are not removable and too small to fit a sponge. I even tried a toothbrush!

Date PurchasedJun 2017
1 comment
Medescan
Chad D.Medescan
karen

karen

  • 8 reviews

Great product but easy to break

published

I love this humidifier. It wasn't as expensive as the other brands but I believe works so much better. It's quiet and I love that you can control the level of humidification. As soon as I walked into the room I could notice the difference in the air. I love that it lights up as it acts like a night light. Only thing I didn't like was that the top and bottom comes apart in order to fill with water but it doesn't lock back in place. As it is very thin and light plastic it was very easy to knock over (especially when the lights encourage toddlers to play with it) and come apart and spill water everywhere, and as it's very thin plastic.. break. Otherwise great product.

Date PurchasedJan 2017
Page 3 of 7
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Questions & Answers

Redlitespecials

Redlitespecialsasked

Can this run off a wall timer, as most humidifiers once turn off at the wall you need to physically press the power button to recommences operations. So can it run off a timer? On 15 mins off 15 mins, on 15, off 15 etc etc! Needed for reptile enclosure & needs to run off an analogue timer?

No answers
Redlitespecials

Redlitespecialsasked

Can I operate this off a timer, as it’s for reptile enclosure & I need a humidifier that can remain on & work off of the analogue or wall timer?
I know it does not have built in timer: but can it work off a manual timer at the wall socket?

1 answer
Medescan
Chad D.Medescan

Hi,

this particular model does not have a timer, however, our Medescan Rainbow Mist Top Fill model does have a timer option of 3, 6 and 9 hours.

For any further information please do not hesitate to contact our customer service team on 1300 736 330.

Regards

Medescan
Online customer service team
1300 736 330

Ashleigh Fox McGill

Ashleigh Fox McGillasked

How do you clean inside the plastic water dome if there is mould in it? I’m not sure if it is the problem but it is giving off a funny smell when I use it. I have wiped out the white base. I am worried to use if I cannot clean it properly as it is in my baby’s room.

1 answer
Medescan
Chad D.Medescan

Hi Ashleigh,

Thank you for your question.

The unit develops mould if any water is left in the water tanks.

Please note, the whole unit needs to be completely dry prior to storage.

In order to clean the water tank, we suggest you add some water into the water tank, add a teaspoon of white vinegar and swirl it. Please let it soak on mould areas for about 30 minutes. Rinse the water tank thoroughly with fresh water.

If this does not remove the mould, please contact our customer service team during regular business hours on 1300 736 330.

Best regards

Medescan
Online customer service team
1300 736 330

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