BioChef High Performance Blender Questions & Answers

Hi there, thank you for your question. We do ship to Denmark and you can visit our website through the link below.
https://www.vitality4life.ie/shipping-and-returns/
You are able to purchase parts for the BioChef High Performance Blender via the website, under the parts, warranty & service tab. You will need to select and confirm the model you have, and the parts available for purchase will appear below. Please get into contact with the Customer support team by emailing [email protected] or calling +44 (0) 844 800 0831 as your blender may come under warranty. Regards, Sarah | Vitality 4 Life

Hi Dee, great to hear that you having been loving your blender but sorry to hear that you are having problems with it now. Luckily we offer a really great warranty with our High Performance Blender, 10 years on the motor and 7 years on the parts, so we would be happy to help rectify this problem. If you have not yet done so could you please contact us at [email protected] and one of our helpful customer service team will be happy to help, you can also call 1800 802 924 Monday to Friday 9-5pm NSW time. Thanks, Vitality 4 Life Team

Hi San.
Sounds like something isn't quite right there, we would definitely like to help you further. As Nita mentioned there we hold a long warranty on this product so you will definitely be able to make a claim. If you wouldn't mind sending an e-mail to [email protected] with pictures of the base where the jug sits as well as the cutting unit inside the jug and picture from underneath the jug that would be great. Someone will respond to you quickly so that we can get this rectified asap.

Thanks Vitality 4 Life Team

Hi Mel, Just to confirm what Nina and Dane have advised that the blades are not mean to be removed. The best way to clean is to use the power of the blender iteself to clean like Nina has suggested - this usually does a very good job and if ingredients were a little more stubborn then the warmer or boiling water does the trick. In most cases you just need to rinse the jug and then add in water from the tap before blending on high again with the lid on for a few seconds and then rinse again and it is very clean. Dishwash liquid is usually not even needed for standard smoothies and drinks so is also quick and easy.
The key with high powered blenders is to ensure you keep the underside of the jug dry so using this cleaning method also ensures this.
I hope this helps but if you did have any questions at any stage you can always call us on our toll free 1800 802 924 number Monday - Friday 9am-5pm NSW time,
Thanks Mel, from the BioChef Team,

Hi Rez, We offer a 30 day guarantee so you can try the BioChef for 30 days to see if you like it. We all love the Blender here and it is great for variety of uses.if you would like to email us direct via [email protected] we would be happy to assist you with information specific to your needs, we can run through details for you and confirm usage applicable for your needs to ensure it is the blender for you. We have dedicated service centres based on the east coast and also west coast of Australia if ever needed.

Hi Paul, I will run through the information for you here in two parts due to character limit on reply. If you do have any further questions please let us know via [email protected]

The Living Food Blender and the High Performance Blender use the blades and an on-board computer to detect resistance and adjust the power accordingly. This means that the motor would never need to “max out”. The maximum motor power for both of our blenders is actually much higher than the wattage listed on our website. Wattage is measured by UL Laboratory who measure wattage based on maximum required use i.e. carrot blended with water. If you’re purchasing a high speed blender to be used for making smoothies and crushing ice then you need a powerful motor.

This should be in the range of 2 - 3 horsepower. Blenders with this much power are designed for years of use and usually come with longer warranties. Not all blender manufacturers rate their blenders according to horsepower so it’s important to understand “wattage” and “peak” performance.Wattage is just another way to rate the power of a motor. The more wattage, the more power it has to handle heavier blending loads. However, wattage doesn’t tell the whole story. Today, blender motors are designed to draw less wattage when blending. Blender motors can now “adjust” to the blending load. In the end this means a saving on electricity and less “wear and tear” on the motor.

The differences between wattage and horsepower can cause confusion when comparing blenders. For example, a 3HP motor may have a rating of 950w which is a considerably low wattage. However, it simply means it only draws 950w during peak operation. In the same way, blenders that come with a 2HP motor may not require the full horsepower when blending a smoothie. This is why the term “peak” is used in regard to performance. In simple terms it refers to the maximum amount of watts or horsepower the blender will perform at. Practically speaking, it refers to the maximum power available for blending heavy ingredients or crushing ice.

I hope this helps - apologies it is across three answers but please let us know if you would like any further information. Many Thanks The Vitality4life Team

Hi Elena, Not sure if you have resolved this as yet but I have emailed a copy of the Manual just in case, if you needed a hard copy posted or had any other questions about your blender, just let us know

Hi There, When chopping vegetables you can use the pulse function until you get the result you need so they are not over-chopped. I have made coleslaw and also really chunky salsa using this method & worked perfectly. I no longer use my food processor as find the high powered blenders function as both a blender and processor.
Hope this helps !

Hi Island Girl, This is the BioChef High Performance Blender which is a Vitality4life product, even when buying from one of our suppliers your warranty will remain with us. We have many happy customers that own this blender,if you wanted to call to confirm any details of store etc we would be happy to help but we do supply several health food stores with this product. We can call you if preferred or we are available on our toll free number 1800 802 924. Once you do purchase you can always also call us for any recipe's & tips.

Anything else please let us know - Many Thanks, Colleen The Vitality4life Team

Hi Desley, Thank you for question about the Bichef High Performance Blender. The Blender comes with a BPA FREE Food Grade 2L Polycarbonate Jug. This Blender features a "blunt blade system" which propel at 30,000 RPM; powerfully slicing, dicing and pulverizing produce in mere moments with it's 4 blades. Regards Biochef Team.