Vroom plus saved me heaps on original booking costs, kept me up to date on new costs, definitely worth using to save yourself money, even got me copy of invoice

When booking I was a little confused about a few things but I had amazing support and awesome response time too. I got all answers to the questions I asked as well.

Awesome customer service from RHANNY who answered all my questions that i had asked through live chat. Very patient and helpful, met all my expectations. I would definitely recommend browsing on CALLHIRE.com.au. You will not be dissappointed.

Thank you again :)

I had booked a car after requesting an additional driver in included rate. The one that came up was through Vroom vroom. After completing booking noted no mention of additional driver. Contacted customer service (very fast) and Rhanny responded. After short while she made contact direct with supplying company and got us our additional driver inclusion. Excellent responses, excellent and FAST customer service. Will definitely recommend to others.
Thanks Rhanny.

Vroom Vroom Vroom was extremely helpful in finding the best value for Hire cars, the price was so good I had to call to confirm there was no technical error and Rhanny from the support team was lovely and called the hire company to follow up on my behalf, and did so in such a timely and professional manner. It was so very much appreciated!

Thank you Rhanny!

Our airline cancelled our flight from Wellington to Brisbane, so to go on the same day, we will have to fly to Christchurch and then on to Brisbane. We had already given our flight number for our rental car. I emailed to say our flight number was now different, but we would still be picking the car up at roughly the same time. Rhanny, a customer care representative emailed me the same day to say she had let the car rental firm know of the new flight number. Very quick response.

Virgin cancelled a flight we had to Perth which necesitated changing the pick up time for our hire vehicle. I emailed then to advise of the change and was contacted by Rhanny Covita within a few minutes. Rhanny took control and made the changes quickly and efficiently. The speed in which she made the change was very impressive indeed. She solved the problem quickly in a very professional manner. It's great to know that this type of personal service still exists!

Rhanny Covita was exceptional. He handled my concern very professionally and got me an even better deal in the end. This made up for our terrible flight thus far. Thankyou

It's the same scamers who run Motorhome Republic. They will offer you a car, but once you wil call they they will give you only couple hundreds more expensive one.

1. Car - aircon and handbrake had broken on second day of the trip
2. Bond payment - Apollo employee in Cairn refused to take bond by debit card, even it in term with Motorhome it was a clause which allows to do that.
3. Employee was lying and doing everything what possible to make us buy additional insurance package
4. They didn't pay back bond until I make a call. They send me the confirmation that they did 2 weeks ago, but money appear on my account " magically" right after my call.

CHEATERS!!!

Riz was so amazing and she helped me and my family find such an Amazing deal for 5 days! I couldn't even believe it Totally recommended 5 star rating, thank you guys!

I Have been chatting Riz, in order to book a 8 seater van, I was highly impressed how he / she handled it.Appreciate your awesome work.I have never had a nice chat.
Cheers

Much cheaper to use VROOM than the rental company directly. $3OO cheaper on a 7 day hire. Insurance through them cheaper too. Easy booking process. Have used VROOM both domestically and internationally, have always been happy.

Customer service was very quick precise and painless, the agent responded to my questions very quickly and precisely they arranged a very good deal and provided exactly what I wanted and confirmation was on my email before I had completed the chat on line,

I went through their quote and gave me $220 including a child seat at $22/day.
Went to Hertz, the provider they are hiring from, it was $160 with child seat at $40 for the ride.

Both car hire price as well as child seat price was more expensive through VroomVroomVroom for me.

We hired a car from Adelaide airport. The price was excellent and the car was perfect for what we wanted. Our $1,000 bond has not been returned and we are fighting with the company to get it back. We were told today it takes three weeks. Would not use this company again based on constant lies.

Their customer service was second to none. Never had trouble with any payments or reservation. All suppliers always accommodated our requests for the type of vehicle we wanted. We mostly rent cars to use for a driving holiday and all cars were just perfect for what we needed.

The customer service (Ms Kim Butler) is very helpful and reliable. She willingly followed up with Thrifty to help me solving the dispute between Thrifty and me.
I was being charged extra and was unsatisfied with the invoice issued by Thrifty - which was not transparent (certain charges were put on me without proper explanations)

After rounds of rounds of communications, I am now able to get my reasonable refund back, thanks to Kim's help.

Vroom Vroom advertises that you can cancel easily, but in actual fact you cannot do it online or through them. They advised me to call the car rental company and cancel the booking, which was difficult as I did not have access to a phone. Other car booking services cancel for you and as they should.