I did not know that this service existed. The smash repairer advised me to use Compass. I first could not believe that such a service existed. Anyway I called Compass and provided all the required details. Gave the place, date and time of pick up of a temporary replacement vehicle, a KIA Sportage. Everything was timely performed by Compass, also the return at the smash repairer when my car was ready to be picked up. I was so happy that I did not have to cancel a number of doctors visits.
Thank you guys at Compass, keep on doing a good job.
Hans

Very helpful, answered all our questions, went over and above for us. Easy pick up and return, super convenient. Can not fault them. Car was very comfortable as well, pleasure to drive.

This is the second time we have needed Compass. The second time was more complex with the other driver uninsured, however undeterred the team went above and beyond to get me into a loan vehicle . I spoke with many people in Compass and communication was regular clear and correct at all times . Thank you to the great team .

Great communication, delivered and picked up the car. They were very flexible and extended as required. The vehicle was clean and in good condition. I will certainly recommend to friends and family.

Excellent service from start to finish. The vehicle was newer model to the vehicle I had. Compass arranged delivery to my home address and the whole process was very smooth and easy.

Compass is crap guys. Do not spend you time on them. I had an accident and I did not get a hire car because the other party does not have insurance. Though I was not a fault still I would not get a hire car and they apologized. Absolutely do not recommend!!

excellent service from start to finish. The vehicle was a comparable vehicle to what I had. Compass arranged delivery to the repair shop and the whole process was very smooth and easy.

I was involved in an MVA that was not my fault. I did not have comprehensive car insurance.i completed the online application with compass and received a vehicle the next business day. The car was in my persession for over three weeks.no outlay no cost to me. I was very pleased with the level of service from compass.

I was not at fault several times and this was the 1st time I used Compass. Similar type of car was provided with clear instructions. Charges for toll usage plus admin fee were reasonable. Happy with the service!

My motorcycle was rear ended while I was sitting at a red light, so not at fault.
Repairs being covered by at faults insurance provider.
Compass organised a replacement bike for me in no time while my motorcycle was in for repairs.
Bike provided was in A1 condition and perfect for my daily commute.
Pretty easy process I thought!!

This was a very pleasent experience during a stressful time. I cannot fault Compass really great customer service, nothing was a problem, quick and efficient service, friendly staff, clean and fuel efficent vehicle.

I can not fault the dealings with Compass everything was easy and clearly outlined.
Thank you very much for such a smooth sailing at a stressful time, great customer service and after service contact was A1

Friendly, helpful, efficient and first class stress-free quality service. Thank you. Every aspect of the service was hassle free. Compass delivered 100% on every detail of the service and product provided.

Awesome customer service. Very helpful staff, effective communication. Vehicle was very neat and clean. I used this car for few days and good thing was I didn’t have to pick up or drop off. Thanks guys for make it really simple and easy. 5 stars service...

Compass were surprisingly helpful, punctual, and pretty much excellent in every respect. I expected to at least have to do some of my own running around, but the Compass team sorted everything out from their end. Won't hesitate to use again if the need arises.

Very easy to deal with from the guys in the office to the local guys in Townsville. All super friendly and nothing was too much trouble with everything done when it was meant to be. Would highly recommend based on our experience.

I was pleasantly surprised from the moment I contacted them unto the moment, receiving their email of " case closed" after I had handed back their car. Everything was explained professionally, promptly and acted with the same manner! Happy and highly recommend ! Five stars on all fronts!

the service was good .car was delived to me and picked up when ifinished with it .The car was in good condition i needed the car cause i was in a accident

Very efficient and clear communications. No fuss and perfect when inconvenienced by others. Delivered straight to the repair shop and asked for the most suitable option for me. very happy indeed