Reviewer Photos & Videos
- Verified customer
Biggest let down and not even a Sorry
Booked a moving truck, with pick up at 9.30am
Was on the way to collect and got an email at 9.05am stating that we couldn't have the truck till 11.30am ( problem was pick up Sydney and needed to be in Newcastle at 11.30am to have the trucked packed)
So yes not even a phone call it was just lucky my phone was connected to car radio and it alerted us.
We called office and after telling lady our problem and she listened to it, she tells us " im busy with some one else, ill call you back"
So no phone call, no call back, I try find a truck in Ne...wcastle Branch, told they had one our booking was good etc.. ring up office to be told no their truck is broken and we cant have it... so let down 2 times by this company now in one day... So stuck stranded and without even the smallest of " we are sorry" We managed to rent with Balmain rentals in Marrickville who had plenty of trucks and we managed to save a good $100...
Amazing Customer Service in Moorooka
The truck met my need. It was easy to handle with customer service girl. She was polite and nice. I found the booking easier.
It would have been nice if they include hand trolley for hire too. That would have made it complete.
Amazing customer service and beautiful cars!
I was helped by Lara at the Brisbane Airport office. She was amazing and absolutely deserves a raise. She is exactly who embodies the Aussie spirit. She helped me when I flew in to get a car to look after my mum who had cancer. She took care of everything and I didn't need to think. She gave me a great hire car and was so compassionate and sweet that she did everything she could to make sure my booking process would be as smooth as possible.
I was also lucky enough to see her when I dropped my car back today and she remembered me and asked about my mum. She is amazing.
All the staff at alpha car Brisbane airport have been amazing. They really care about what they do and whenever I fly back home I will always go for Alpha Car Hire!
Great vehicles - even better customer service
Great vehicles, excellent customer service, from email reservations (thanks Venille) through to vehicle pickup ( fantastic service from Ash at Marooka).
Book a car every 6 weeks - will continue to use Alpha!
Best car hire I have ever used
Needed a hire car to travel from Brisbane to mid north coast of NSW for my sisters funeral so I definitely wanted an easy hire and that was exactly what I got and also got a great rate what more could I ask for? More than happy to recommend them to anyone. Aj
manager in dandenong store is the best of best.
well explain everything. listen what cuatomer needs.
help us fixed problem.
with difficult condition covid 19, manager showed true professional attitudes.
will back again.
- Verified customer
Vehicle OK but good customer Service
Staff was very friendly..Got a little late before closure of the store but staff was calm & composed..Hired 8 Seater Van, not the best seats but OK for the price..
Very happy with the price though..Can’t complain...
Excellent customer service. Specially 'Kelly' from Adelaide office is really helpful. All the members from Adelaide team are really good. I have been taking rental cars from them for last 3 years, I haven't faced any issues till now.
The reviewer stated that an incentive was offered for this review
Good vehicles, great rates & great people
We've rented off them for the last two times & have found them to be straight forward, honest & easy to work with. Less corporate nonsense & more family owned businesses are the way forward.
Great friendly & very helpful service
Everything was handle professionally & with great service. I placed my order on line & everything was exactly what I ordered when I went to pick up the truck. The truck was clean & ready to go
Awsome customer service
Hi customer service was fantastic I was running late and they waited did walk around truck showing all the damage the truck was spotlessly clean the best service car rental outlet I have the pleasure of dealing with
Was an easy experience in and out swiftly with great service. No fuss booking and counter service. Moved my household items with ease and the tailgate loader was a life saver with the heavy loads.
Polite and friendly staff
Customer service was excellent
Payment was handled well, would only of liked to of been told of the bond total at the start.
The truck was a great size for moving a 3 bedroom house was done in 2 trips, with plenty of room in the second trip.
Best car rental company by far!
I rent a car long term and obviously dealt with other companies before I found Alpha and will not go elsewhere moving forward. As I had to exchange my car a couple of times the experience was really streamlined. I can only command the Alpha team, especially Lara.
The customer service is simply outstanding! Everything is handled with ease and in a prompt manner. On top of the fact that we are dealing with an Australian company, it doesn't get much better than that.
We hired a truck to move house during the Corona Virus pandemic.
We were were treated with great care, excellent customer service and Kelly made it easy. Great work guys!
Everything went smoothly apart from my bond not being released back to me until48 hours later. Terrence was quite helpful and was friendly and professional, only downside was drivers mirror would remain in its position.
Excellent Customer Service
Due to Coronavirus I had a major issue as I had collected a car in Tweed and the border had closed and I am living on the Gold Coast. The lady at the Southport office was extremely supportive helpful and reassuring got on the phone to Tweed and sorted out that I could drop the car there. Also no fee was applied, Ian not working so that meant I could buy food, I really appreciated the compassion and understanding. The customer service was excellent at a time where I really needed a bit of kindness.
The Ute we hired was a good price. It was clean & ready for collection when we arrived. The staff were very friendly & efficient both on pick up and drop off. Highly recommend this company.
Best car rental company you would find in Brisbane
Staffs were all nice and kind.
Very economic price compared to all other companies and they are willing to offer discounts and free services.
Very easy and fast over-the-phone services when needed. I ended up extending the rental 4 more times.
I got to know this company through my friend and now it's my turn to recommend alphacar to people in my community!
An example of a great service
Clean showroom, friendly Staff. Good prices. Clear instructions and guidance on insurance and vehicle use. .The clean and reliable vehicle hired was really nice to drive very econmical.
Great overall experience
Questions & Answers
We are hiring the truck to move furniture and need to know do you hire out removal blankets?
I have quotes on various Alpha cars Quote Number 99JNSZ.
I have read reviews of your cars some very good, others very awful re dirty cars, poor maintenance etc.
What age would the cars I have been quoted on be, & what guarantee do I have that they will run perfectly for the 5 weeks hire period.
Honestly... choose a other company to get a hassle free holiday. Alpha car hire isn’t that good and if u have any problems it’s very hard to deal with them
Matt A.Alpha Car Hire
Thank you for your question.
Our cars are up to approximately 5 years old and are cleaned and serviced regularly. All our vehicles are covered with roadside assistance (e.g. RACQ, NRMA); this should give you peace of mind when hiring one of our vehicles.
Alpha Car Hire
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