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Reviews

4.4

2,059 reviews
5
(1,615)
4
(170)
3
(17)
2
(35)
1
(222)
  • Value for Money
    4.7 (619)
  • Transparency
    4.6 (472)
  • Customer Service
    4.7 (617)
  • Booking Process
    4.7 (586)
  • Vehicle Condition
    4.6 (593)
  • Received Booked Vehicle
    • Yes (453)
    • No, I received a better vehicle (125)
    • No, I received a worse vehicle (22)
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Yannie L

Yannie LSydney, NSW

  • Verified customer

Biggest let down and not even a Sorry

published
Transparency
Customer Service
Value for Money
Booking Process
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Anuradha D.

Anuradha D.South East Queensland, QLD

Amazing Customer Service in Moorooka

published

The truck met my need. It was easy to handle with customer service girl. She was polite and nice. I found the booking easier.

It would have been nice if they include hand trolley for hire too. That would have made it complete.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
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Stephanie H.

Stephanie H.South East Queensland, QLD

Amazing customer service and beautiful cars!

published

I was helped by Lara at the Brisbane Airport office. She was amazing and absolutely deserves a raise. She is exactly who embodies the Aussie spirit. She helped me when I flew in to get a car to look after my mum who had cancer. She took care of everything and I didn't need to think. She gave me a great hire car and was so compassionate and sweet that she did everything she could to make sure my booking process would be as smooth as possible.
I was also lucky enough to see her when I dropped my car back today and she remembered me and asked about my mum. She is amazing.
All the staff at alpha car Brisbane airport have been amazing. They really care about what they do and whenever I fly back home I will always go for Alpha Car Hire!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeKia Sorento
Received Booked Vehicle No, I received a better vehicle
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Great vehicles - even better customer service

published

Great vehicles, excellent customer service, from email reservations (thanks Venille) through to vehicle pickup ( fantastic service from Ash at Marooka).
Book a car every 6 weeks - will continue to use Alpha!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeXTrail
Received Booked Vehicle Yes
See all answers

Best car hire I have ever used

published

Needed a hire car to travel from Brisbane to mid north coast of NSW for my sisters funeral so I definitely wanted an easy hire and that was exactly what I got and also got a great rate what more could I ask for? More than happy to recommend them to anyone. Aj

Transparency
Customer Service
Value for Money
Vehicle TypeHyundai Tucson
Received Booked Vehicle Yes
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great service.

published

manager in dandenong store is the best of best.
well explain everything. listen what cuatomer needs.
help us fixed problem.
with difficult condition covid 19, manager showed true professional attitudes.
great experience.....

will back again.

thanks.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle Typetruck
Received Booked Vehicle Yes
See all answers
LEKH RAJ B.

LEKH RAJ B.Sydney, NSW

  • 4 reviews
  • Verified customer

Vehicle OK but good customer Service

published

Staff was very friendly..Got a little late before closure of the store but staff was calm & composed..Hired 8 Seater Van, not the best seats but OK for the price..
Very happy with the price though..Can’t complain...

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeKia Carnival
Received Booked Vehicle Yes
See all answers

Excellent service.

published

Excellent customer service. Specially 'Kelly' from Adelaide office is really helpful. All the members from Adelaide team are really good. I have been taking rental cars from them for last 3 years, I haven't faced any issues till now.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
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The reviewer stated that an incentive was offered for this review

Good vehicles, great rates & great people

published

We've rented off them for the last two times & have found them to be straight forward, honest & easy to work with. Less corporate nonsense & more family owned businesses are the way forward.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
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Great friendly & very helpful service

published

Everything was handle professionally & with great service. I placed my order on line & everything was exactly what I ordered when I went to pick up the truck. The truck was clean & ready to go

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle Typetruck
Received Booked Vehicle Yes
See all answers
John B.

John B.Central Queensland, QLD

Awsome customer service

published

Hi customer service was fantastic I was running late and they waited did walk around truck showing all the damage the truck was spotlessly clean the best service car rental outlet I have the pleasure of dealing with

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeTruck
Received Booked Vehicle No, I received a better vehicle
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Great service

published

Was an easy experience in and out swiftly with great service. No fuss booking and counter service. Moved my household items with ease and the tailgate loader was a life saver with the heavy loads.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeTruck
Received Booked Vehicle Yes
See all answers
Chris williams

Chris williamsSouth East Queensland, QLD

Polite and friendly staff

published

Customer service was excellent
Payment was handled well, would only of liked to of been told of the bond total at the start.
The truck was a great size for moving a 3 bedroom house was done in 2 trips, with plenty of room in the second trip.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
Angelique

AngeliqueSouth East Queensland, QLD

Best car rental company by far!

published

I rent a car long term and obviously dealt with other companies before I found Alpha and will not go elsewhere moving forward. As I had to exchange my car a couple of times the experience was really streamlined. I can only command the Alpha team, especially Lara.
The customer service is simply outstanding! Everything is handled with ease and in a prompt manner. On top of the fact that we are dealing with an Australian company, it doesn't get much better than that.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai Tucson
Received Booked Vehicle No, I received a better vehicle
See all answers
Keri F.

Keri F.Richmond-Tweed, NSW

Great service

published

We hired a truck to move house during the Corona Virus pandemic.
We were were treated with great care, excellent customer service and Kelly made it easy. Great work guys!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeTruck
Received Booked Vehicle Yes
See all answers
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Truck Rental

published

Everything went smoothly apart from my bond not being released back to me until48 hours later. Terrence was quite helpful and was friendly and professional, only downside was drivers mirror would remain in its position.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypePantec
See all answers
Kelly

KellySouth East Queensland, QLD

Excellent Customer Service

published

Due to Coronavirus I had a major issue as I had collected a car in Tweed and the border had closed and I am living on the Gold Coast. The lady at the Southport office was extremely supportive helpful and reassuring got on the phone to Tweed and sorted out that I could drop the car there. Also no fee was applied, Ian not working so that meant I could buy food, I really appreciated the compassion and understanding. The customer service was excellent at a time where I really needed a bit of kindness.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
Geoff

GeoffSouth East Queensland, QLD

Great service

published

The Ute we hired was a good price. It was clean & ready for collection when we arrived. The staff were very friendly & efficient both on pick up and drop off. Highly recommend this company.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHolden Ute
Received Booked Vehicle Yes
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Bae C.

Bae C.Sydney, NSW

Best car rental company you would find in Brisbane

published

Staffs were all nice and kind.
Very economic price compared to all other companies and they are willing to offer discounts and free services.
Very easy and fast over-the-phone services when needed. I ended up extending the rental 4 more times.
I got to know this company through my friend and now it's my turn to recommend alphacar to people in my community!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi ASX
Received Booked Vehicle No, I received a better vehicle
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An example of a great service

published

Clean showroom, friendly Staff. Good prices. Clear instructions and guidance on insurance and vehicle use. .The clean and reliable vehicle hired was really nice to drive very econmical.
Great overall experience

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi Lancer
Received Booked Vehicle No, I received a better vehicle
See all answers
Page 1 of 103

Questions & Answers

Lynette B.

Lynette B.asked

We are hiring the truck to move furniture and need to know do you hire out removal blankets?

No answers
Agnes

Agnesasked

I have quotes on various Alpha cars Quote Number 99JNSZ.
I have read reviews of your cars some very good, others very awful re dirty cars, poor maintenance etc.
What age would the cars I have been quoted on be, & what guarantee do I have that they will run perfectly for the 5 weeks hire period.
Thanks

6 answers
Sven
Sven

Honestly... choose a other company to get a hassle free holiday. Alpha car hire isn’t that good and if u have any problems it’s very hard to deal with them

craig
craig

I have hired twice and had no issues

Alpha Car Hire
Matt A.Alpha Car Hire

Hi Agnes,
Thank you for your question.
Our cars are up to approximately 5 years old and are cleaned and serviced regularly. All our vehicles are covered with roadside assistance (e.g. RACQ, NRMA); this should give you peace of mind when hiring one of our vehicles.
Regards,
Alpha Car Hire

Mike K

Mike Kasked

How do I pay toll fees

1 answer
Mario Morello
Mario Morello

Your credit card will be charged automatically.

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