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Reviews

4.4

2,062 reviews
5
(1,618)
4
(170)
3
(17)
2
(35)
1
(222)
  • Value for Money
    4.7 (621)
  • Transparency
    4.6 (474)
  • Customer Service
    4.7 (619)
  • Booking Process
    4.7 (588)
  • Vehicle Condition
    4.6 (595)
  • Received Booked Vehicle
    • Yes (455)
    • No, I received a better vehicle (126)
    • No, I received a worse vehicle (22)
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Great car hire company with friendly efficient service.

published

From start to finish the service and car was excellent. Very quick pick up from airport and pick up of car. On return same quick and efficient with that Ausdie charm.
We left our camera in car but were cantacted within half an hour allowing us to arrange pick up by friends.

Michelle Henderson

Michelle HendersonSouth East Queensland, QLD

Best hire car service in price, friendliness, and organisation.

published

Small car but it suited my needs. Clean and easy to drive around. Shuttle service was fantastic, easy to find at the airport and prompt. Very friendly and helpful staff. Will use again.

Perfect rental

published

Went elsewhere and nobody could match Alpha in price and in customer service. Very polite, where rushedoff there feet, but we're still good enough to say sorry won't be long

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Great service, great price, great car

published

Right from the airport pick up it all went seamlessly. I chose to pay a little more for a lesser excess if anything did go wrong. The bond was just put on my credit card and was actually refunded before I landed back in New Zealand!. The staff were lovely and the car was modern and clean.
I'd highly recommend Alpha and will use them again!

Tyson Rattle

Tyson Rattle

  • 2 reviews

Friendly staff, great service and value for money

published

Very happy with our recent Hire Car from Alpha Car Hire. Efficient and friendly staff and the car was perfect for what we needed for our little getaway. Would use again!

Anjuka J.

Anjuka J.Canberra 2600, ACT

Friendly and hassle free

published

On time and regular shuttles that take you between the airport and Alpha car hire. Hassle free and friendly service. Car was ready to go by the time we got there and there were no delays. Quality and clean car at pick up. Staff were knowledgable and handled everything professionally. Overall a good quality local business.

3 week hire

published

easy pick up and helpfull staff and drop off was just as easy car was clean and was perfect for our trip we will definately be hiring through alpha car hire again

Recommended

published

Easy walk from Broadmeadow station, easy and efficient paperwork, a nice late model car as described and a good price. No issues at all. Recommended for ease of transaction and reliability.

Great rental car option while on vacation

published

Great friendly service.

Was a smooth transaction. We were explained all terms and conditions well. Bond payment was.

Received the exact vehicle we had requested.

Great shuttle to and from the airport for a stress free time.

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Mary

MarySouth East Queensland, QLD

  • 2 reviews

Return Customer

published

Always friendly girls at Alpha Melbourne and great transport from the Airport. We have rented from Alpha on many occasions when visiting Melbourne and would not hesitate to recommend them.

Tam Amani

Tam AmaniGreater Melbourne (Outer), VIC

Excellent always good

published

Excellent service great prices and good cars will always go there as I know I will be looked after well Dandenong office has some great people working there happy happy

Helen of Townsville

Helen of TownsvilleNorth Queensland, QLD

Brisbane Alpha - Awesome

published

Explanation of the rental agreement at pickup was easy, the car was perfect, the drop off - even easier. I have already recommended the company to many others. Great price, great service, genuine people.

Toad

Toad

  • 2 reviews

Extremely helpful.

published

I had to travel to Tweed Heads at short notice due to a serious illness in the family. I couldn't remember the PIN on my Credit Card when I got to Alpha. My excuse is that I'd only used it once previously but the reality is that I am a disorganized idiot.
The lady at Alpha very gently and kindly guided me through the process so I could eventually make the payment, pick up the car and be on my way.
The car was the one booked, it was a pleasure to drive and it enabled me to complete my business. Thank you Alpha.

Great experience

published

Service was good, everything was as expected, location was good with a petrol station very close by, shuttle bus was quick and easy.I didn't need to print out the car voucher.

  • Verified customer

Supercar

published

From the time of booking the management and staff were very helpful. Handover was quick and easy. No problem with the bond. We booked an SUV and that is exactly what we got. We needed room for 5 as there were 3 adults and 2 Aussie grandsons to transport around. The Car was perfect.
We will be returning to Brisbane at some point in the not too distant future and we will be sure to knock on Alpha Car Hire's door.

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Easy!

published

Great place and very easy to deal with the price is competitive and service was friendly and it was a very easy simple process highly reccomend and will be using again

Muzza

MuzzaNorth-West & West coast, TAS

  • 2 reviews

Excellant service

published

Communication was excellant.
Car clean and ready on time
Easy to find the shuttle and also to find the drop off for car.
Shuttle bus was efficient
Would certainly use Alpha again thank you

George

GeorgeSouth East Queensland, QLD

Quick and Easy

published

The staff were friendly and efficient. The check in and return took just a few minutes allowing me to get moving quickly. The car was clean and in good condition and meet my needs very well.

Margot

MargotFar North Queensland, QLD

Everything was so easy!

published

I've never used Alpha before and definitely will use them again! It was extremely easy to book, fantastic rates, friendly and helpful staff and dropped off at the airport - excellent :)

Ken L.

Ken L.Richmond-Tweed, NSW

  • 2 reviews

Great customer service.

published

The whole hire of the van went smoothly and efficiently.
Great customer service and the payments all went smoothly, even though ours was a bit different.
Truck was great size to move some furniture into the new home.

Page 3 of 104
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Questions & Answers

Lynette B.

Lynette B.asked

We are hiring the truck to move furniture and need to know do you hire out removal blankets?

No answers
Agnes

Agnesasked

I have quotes on various Alpha cars Quote Number 99JNSZ.
I have read reviews of your cars some very good, others very awful re dirty cars, poor maintenance etc.
What age would the cars I have been quoted on be, & what guarantee do I have that they will run perfectly for the 5 weeks hire period.
Thanks

6 answers
Sven
Sven

Honestly... choose a other company to get a hassle free holiday. Alpha car hire isn’t that good and if u have any problems it’s very hard to deal with them

craig
craig

I have hired twice and had no issues

Alpha Car Hire
Matt A.Alpha Car Hire

Hi Agnes,
Thank you for your question.
Our cars are up to approximately 5 years old and are cleaned and serviced regularly. All our vehicles are covered with roadside assistance (e.g. RACQ, NRMA); this should give you peace of mind when hiring one of our vehicles.
Regards,
Alpha Car Hire

Mike K

Mike Kasked

How do I pay toll fees

1 answer
Mario Morello
Mario Morello

Your credit card will be charged automatically.

Get an answer from our members and Alpha Car Hire representatives

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