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- Verified purchase
Responsive and helpful service!
I am an over organiser, so I ordered mine for Christmas. After purchasing and paying I realised I wanted to go bigger, they were great at helping me do this. And when I needed assistance with another matter that almost had me cancel my order, they worked that delivery issue out for me too. They were polite and responsive.
And I loved that I could ask for my delivery to be delivered the following month, bringing it closer to Christmas.
The boxes were packed well to make it easy for me to count out the items in a pre-check, which I only thoug...Read more
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- Verified purchase
A great addition to the family!
We found the thunder relatively easy to put together with the help of the videos supplied on YouTube. Both our children, 2.5yrs and 1yrs old both love going on the trampoline with either myself or their father. Mr 2.5yr old is quite happy to jump around solo too (and so are we to be honest!). It is very stable and not to heavy to move with two people if needed. We were concerned about the entry/exit having no zip but at this stage we don’t leave the kids alone so it hasn’t been an issue. Once older, I know they’ll have no problems climbing up the ladder to get in independently (and not have to replace a broken zip!).
1 comment
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JoNBrisbane
- Verified purchase
A source of imagination.
We purchased the Vuly Thunder for our daughter's 5th birthday. She is effectively an only child and while we always thought the Thunder would be a source of entertainment for her, it has proven to be a source of inspiration and imagination too. Once inside, she may as well be in a whole new world given the stories she makes up and plays out on there, by herself and with her friends. It really has been heartwarming to see her grow in confidence (physically and emotionally) since getting it.
The service from the team at Vuly has been...Read more
amazing. Whether it be their responsiveness to a query on the website, to the welcoming and genuine discussion and support with the sales team on the floor at the shop / warehouse, or the after sales service a few months after, just to check in to see if the tramp was meeting our expectations, we've be pleasantly surprised by the team's fun and friendliness. I guess it was no surprise when the 'after sales' call came in, my daughter and I were playing on the Vuly this afternoon. This has become a daily occurance and we are creating some pretty cool memories. Totally exceeded my expectations of what a trampoline could do (in so many ways).Similar opinion? Write a review on ieatwords.com.au!
Ash BPerth
Lots of fun
All my kids and neighbours give this trampoline a good work out! it is used daily and had been very study & safe. Only complaint is the shade cover ripped very quickly! We will have to pay to replace it already and it is only a couple of months old.
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Best trampoline on the market. The whole family loves it!
As we are quite a tall family I foresee this tramp lasting until my kids have fully grown
Entire family uses it including Mum and dad
3-4 kids at a time
Kids have sleep outs on it, using the shade cover
Great design, heavy duty and durable. recommend to everyone
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- Verified purchase
Great trampoline. The kids love it!
My children love playing on the trampoline especially my eldest during the school holidays. They are 8 years and 2 years old. They both use the trampoline either by themselves or together. Either way they seem to have lots of fun. I feel that the trampoline seems very safe and stable for them to bounce on.
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GREAT QUALITY TRAMP!!
Our 4 boys use the Large Thunder trampoline, ages 10, 8, 6 and 2. They love it, we add in a large yoga ball and a couple of smaller balls for fun. All 4 boys go on at the same time, it's very stable and with the nets couldnt be safer. The only issue we have with it is trying to move it when we mow the yard.
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Kids loved it!
My kids loved the trampoline and it is big enough for them and their friends. Setting up takes a bit of time and it would have been good to promote the offer of having it set up by a professional for a small fee. I wouldn't have mind paying for that!! Overall definitely worth every cent!
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Jo BAU
- Verified purchase
great product
great product kids love it and so do I. We spend lots of time on it as a family. My daughter has a vision impairment and this is great to help her with special awareness in the safety of the netted enclosure. I feel confident in letting my 1 year old and 6 year old play whilst I hang out the washing. So safe
1 comment
Vuly P.Vuly Play
Hi Jo,
Thank you for taking the time to submit your review.... Read more
It's awesome to hear such good feedback! - Jeffrey S @ Vuly.Similar opinion? Write a review on ieatwords.com.au!
AbbieMackay
- Verified purchase
No regrets
Very pleased with our Vuly Thunder as a product and the delivery. It’s a substantial investment so prior to purchase I completed lots of research and read all the reviews. We settled on the thunder and to future proof ourselves purchased the Large (though we only have 5&1.5yr old boys). Couldn’t be happier both boys get loads of enjoyment out of it. I’m relieved we didn’t go any smaller as at this age boys most enjoy the tramp with friends or when we’re on there with them. Whilst the zipper free entry and exit required a little practice fo...Read more
r the youngest he now has it down packed. Assembly was done by myself and hubby, we read the instructions carefully and fully, applied some common sense then using the assembly tool and a little brute strength it was assembled without any hassles (reviews had me anxious about this, but honestly in our experience assembly was hassle free). Tramp delivery dates were communicated clearly to us, then arrived promptly with boxes clearly labeled. Overall very happy.1 comment
Vuly P.Vuly Play
Hi Abbie,
Thank you for your kind feedback. ... Read more
I'm glad to hear you have had such a positive experience with us! Please do not hesitate to contact our friendly service team on 1300 667 514 if you ever have any inquiries. :) - Jeffrey S @ Vuly.Similar opinion? Write a review on ieatwords.com.au!
TrinsWollongong
- Verified purchase
disappointed
We have had Our vuly thunder for almost 4 years and sad to say that it hasn’t held up very well at all, considering the cost of the trampoline.
Issues we have had are, the Poles have rusted and snapped,
The entrance to the trampoline has deteriorated and is falling apart.
Other parts to the trampoline broke within 6 moths of having it (these small parts were replaced free of charge by vuly)
The trampoline has only had light use by our child (got it for his 3rd birthday) we pretty much have buyers remorse as we expected the trampoline to last much longer than it has.
Very disappointed in the product
1 comment
Vuly P.Vuly Play
Hi Trins,
We are sorry to hear about the poor experience you have had with Vuly so far and would like to look into this for you and come to a resolution.... Read more
Can you please send your feedback through to - Reviews@vulyplaycom - We will then look into this and work to get this resolved ASAP. Alternatively, feel free to contact me directly on 1300 667 514. Kind Regards, Jeffrey S @ Vuly.Similar opinion? Write a review on ieatwords.com.au!
AlisonBrisbane
Warranty claim on frame negated
I purchased a Large size Vuly Thunder in 2014.
The trampoline has been a great source of enjoyment for my daughter however the frame starting distorting and came away from the net.
I provided the receipt and photos that show very obvious frame damage (10 year warranty)to be told by Jack then followed up by Ben that I would be offered a $169 new net plus postage.
I have now lodged a complaint with small claims.
It is such a shame that a “local” product and team have such poor service and warranty conditions.
1 comment
Vuly P.Vuly Play
Hello Alison,
Thank you for taking the time to share your feedback/review and once again we do apologise for the damages that have occurred to your trampoline.... Read more
As mentioned via email several times over the past few weeks - From the photo's you have provided with your claim, it appears that the damages that have occurred to your trampoline are actually on the jumping mat which is a separate component to the frame of your trampoline. The net & mat on your particular trampoline model have a 1-year warranty as these parts are sewn together and because you have had the trampoline since 2014, this does, unfortunately, mean that you are outside of the 1 year warranty period. As a goodwill gesture, we have agreed to replace the jumping mat for you despite being 3 years outside of the warranty. We have also tried to call you to discuss many times, however, have been unable to reach you. Please call our Brisbane office on 1300 667 514 as we would really like to get in touch and hopefully get this resolved for you as quickly as possible. We look forward to hearing from you and once again, I really do apologise for any inconvenience caused. Ben @ Vuly.Similar opinion? Write a review on ieatwords.com.au!
MazLSYDNEY
Great trampoline but terrible follow up and service beware of the warranty clauses
Firstly went to put up our Vuly Thunder-no bolts included. They did however helpfully specify what these bolts actually were in the manual so we bought them ourselves from local hardware store and continued with the install. Once up the kids love it and its a great trampoline.
However, less than 5 months in we have a broken spring, contacted Vuly. Good news this is covered by warranty-please pay shipping and we will ship.
What! Aren't under Australian Consumer law aren't you supposed to replace under warranty free of charge and costs? Respon...Read more
1 comment
Vuly P.Vuly Play
Hi MazL,
Thank you for your time to submit feedback and i do apologise you have had some issues with our warranty and service.... Read more
Within Vuly's warranty policy - Successful Warranty Claims lodged after 60 days of the delivery date: Vuly will replace the damaged parts free of charge. The customer must cover any costs associated with shipping the replacement part. Please see our terms and conditions regarding our warranty policy: https://www.vulyplay.com/terms#9.0 I do apologise again for the experience you have had with us so far. VulySimilar opinion? Write a review on ieatwords.com.au!
BelKSydney
Loving our Vuly!
Bought this for our kids after they couldn't get enough of it a friend's house and haven't looked back! It has been exactly what we needed to get the kids away from the TV - they just love bouncing, rolling and laying around in their new trampoline! The basketball hoop is a massive hit with our son and the mister has been great during the recent heatwave. Putting it together was pretty straight forward and the construction is very sturdy and safe. So glad we finally got a Vuly!
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MinaRSydney
- Verified purchase
Great Trampoline
My son who has ASD loves the Vuly Thunder he is using it whenever he can..He jumps, plays with the basketball hoop and lies in it...It took my husband 3 hours to put together, the instructions were very clear and the video was informative it all made sense. I would highly recommend it to other families. The Vuly Thunder has a great sturdy design and is so much safer than our previous one ...
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The trampoline is absolutely perfect my son has autism it is a favourite in our house a lot safer th
The trampoline is absolutely perfect my son has autism it is a favourite activity in our house he can spend hours and hours jumping and laying around we also got the shade cover and mister with the trampoline. This trampoline is a lot safer than the last trampoline worth every cent.
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Kel
- 2 reviews
- Verified purchase
Great purchase!
Great product, easy to follow instructions! Very sturdy and heaps of fun! Great customer service, looking forward to our shade cover arriving soon. Pay more but worth it for piece of mind and knowing it will last. Dog proof too, there’s nothing to chew! Definitely recommend to anyone considering one.
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AngelRedcliffe
- Verified purchase
Perfect!! Kids love it!
The thunder trampoline goes above and beyond. Absolutely love all the safety features with the net and the secure door to get in and out of. The leaf springs are amazing for bouncing really high. And most of all the kids absolutely love playing on their trampoline. I rate this a 10/10!
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Perfect excellent service and product.
Really pleased with my purchase. At first i was hesitant because of the cost. But it was for my grandson and i needed him tho be safe. It came within a few days from ordering. The quality is excellent, just waiting for the roof accessory as they were out of stock and then the kit will be complete.
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emzltUpwey
Love it!
Our boys (and us) are very happy with our purchase of a new Vuly Thunder. Great bouncing fun for all the family and we can really tell the difference between the Vuly and our previous brand of trampoline. We especially like to make obstacle courses jumping between the different pictures on the mat.
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Questions & Answers
Lee H.asked
Anyone having problems with springs deforming and snapping?
5 answers
no deforming but 3 springs snapped so far. Waiting for vuly to get back to me re solution.......cannont keep happening
I’ve gone through 12 springs snapping so far. I have 4 more that are bent out of shape.
I’m at the point where I’m just going to junk it and buy another brand.
i have gone through 14 springs over 5 mths, its a defective design as the weight is not transfered over entire spring but flexs on where spring bends over the circle frame. Always breaks on that spot.
Tony Masked
Hi Vuly. 'Meg', in May 2018 wrote of an incident involving her Vuly which was blown 150m into a neighbours property, apparently hitting and injuring a horse. She asked for options for tying the trampoline down, but your official response did not provide anything workable. My question is like Meg's: given the propensity for any trampoline to get airborne in strong wind, can you advise of recommendations for tying/securing the Thunder to the ground? I have a Vuly Thunder (L). I'm tipping the most obvious means for securing it is c/- the lower arm of the Joiner Poles. But, this leaves the Net Poles insecure in a strong wind. I concede the chance of them coming loose is minimal but, still, presume there's an official way for ensuring them. So, as the manufacturer of this product, what advice can you offer?
No answers
Tony Masked
Same q as Brad in Dec '16 - how to connect trampoline mat to the leaf springs. (Vuly Thunder, L). We're at that part of the construction process trying to connect the remaining leaf springs, after successfully connecting the 14 leaf springs alongside each joiner-pole. As with Brad, I've watched Vuly's videos; read instructions - all to zero effect. Nothing official appears to reside online to actually address this issue. Tried the wooden block solution from dragonlore - didn't solve it. The other solutions seems drastic: surely Vuly, the manufacturer, can speak up & provide advice.
As Brad suggested - seems either the mat is too small (or leaf springs too short/small?). Either way, having nil success connecting the leaf springs. Help (especially from Vuly) would be appreciated?
4 answers
So, an update on yesterday's question. I came up with a frankenstein version of the various suggested means of connecting the leaf-springs to the mat, using a length of wood wedged under the connector's bar, in conjunction with two ratchet-straps tied back to a lawn-roller (probably weighs around the 100kg mark) at right-angles to the clip I was trying to connect the leaf-spring to. (Difficult to put what I ended up doing into words). I found the connector was next to zero use in most cases - like many others have said, what I seemed to be achieving most times was getting the active end of spring close, but still about an inch beneath the mat clip. It was only by using the wood-insert in conjunction with the (tensioned) ratchet-straps pulling on the neighbouring clips that I could gain any success. Even then, on about 25% of the clips I still needed to use every ounce of weight and man-power to get the springs connected. I am 100% certain that how I had to manage this is nothing that Vuly would envisage, and it was certainly not sensible nor, in many cases, safe. I lost count of the number of times I was working directly in the line-of-fire had my jimmied-up tensioning process failed. (And I've worked as a professional safety and health advisor for close to 20 years, so trying to get things done 'safely' is my bread and butter).
All up, I guesstimate clipping all the leaf-springs in pace took in the vicinity of eight hours (with two people working the issue. So, 16 hours of actual time devoted to this one phase of the assembly process) which is, obviously, nowhere near the 'one hour assembly time' Vuly claim. So, either something was very, very wrong with how I attacked my issue, or there was/is something fundamentally wrong with the components Vuly provided for me to assemble.
Given the number of similar complaints about this sole aspect of the Thunder's assembly process, I'm inclined to lean towards the latter - but, happy to take advice about this, from experts in this field.
And on that, I'm also happy to offer my side of the story about what I found worked to get the springs connected, to anyone who's facing the same issue (took enough photos as I worked through this to help explain what I was doing). Get hold of me through facebook - search for Tony McAuliffe - originally from New Zealand, now living in Newfield, Victoria.
Also, at this stage, waiting for Vuly to make contact with me but, given the time of year I reckon I'm in for a bit of a wait.
The same has happened to me!!!!! There had to be a bad batch. We have 4 of us and we all think the mat is too small I have been trying for days to get the leaf springs to attach to the mat
Just put up the thunder XL today. Encountered similar issues with the leaf spring things very difficult to connect to the mat.
Solution for us: We took off all the leaf springs except the ones on either side of the joiner poles. Then one by one we started putting the leaf springs back on paying careful attention to spreading the tension evenly, ie: put one on one side then one on the opposite side and so on. Made a huge difference and made it actually quite easy. Big difference from earlier - I was tempted to put everything back in the box and send it back!
Hope this helps someone - it would have helped me earlier!
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Vuly P.Vuly Play
Hi Kate,
Thank you for your feedback.... Read more
It's great to hear the whole family is getting use out of the Vuly! Please don't hesitate to contact our friendly service team if you ever need any assistance. - Jeffrey S