Weber Baby Q Q120 Questions & Answers

Hi Lolly, we have a 3-meter hose for Baby Qs available in stores around Sydney- if you copy this link, it should show you all the dealers that are in your area: https://www.weberbbq.com.au/where-to-buy/?autocomplete-location=1001%2C+Sydney&autocomplete-coordinate=%28-33.800269100%2C151.072894100%29&product_id=570&specialist=no&autocomplete-type=&autocomplete-type-name=&search_type=search_by_postcode

Hi Sharmaine, thanks for your message.

The Starting position on your dial is also the High position; the Low setting is on the opposite end of the marks on the dial. If you need any more help, please let us know!

Hi Sandra,
Sure does! It all you need is the gas bottle itself to get it started.

Hi C L, thanks for your question.

Just to put your mind at ease, Weber USA have not used lead or cadmium since the 1990's.

The inside of the Q lids have never been painted although there is a small amount of overspray around the rim.
If you are experiencing a 'flaking' substance, it is more than likely a build up of carbon that is peeling off. This is a bit stubborn to clean, but should come off with some good old-fashioned elbow grease (and maybe a little bit of Q Cleaner).

If the outside of your lid is flaking, this should not occur, especially in a model from 2012. This may still be covered under warranty, so if you could please call our Customer Service team on 1300 301 290 and we can take it from there.

Thanks again!

Hi Rhonda, thanks for your question.
We recommend that you use LPG cylinders with a minimum capacity of 4.5 kg and a maximum capacity of 9 kg.
New LPG cylinders can be purchased full; empty LPG cylinders can be refilled or exchanged. You may choose to purchase a spare LPG cylinder so that you don't run out of fuel in the middle of cooking a meal.

We hope that helps answer your question. If you need any further information, please call our Customer Service team on 1300 301 290 (toll-free).

Hi Tina,
No, we do not recommend connecting your Baby Q to a disposable propane canister.
The minimum size gas bottle we recommend using is 4kgs.

If you need any further information, please let us know. Thanks Tina.

Hi Roz, thank you for your question. Every time you cook on a Weber, always keep your lid down. This helps keep in the heat and the flavour. As they say "lookin' ain't cookin'"! If you need any further tips or advice on cooking the flounder or anything else barbecue related, please don't hesitate to ask. Be sure to 'Like' us on Facebook for more tips and recipes. You can also send messages to our customer service team for assistance https://www.facebook.com/weberBBQAusNz/ thank you again, and happy barbecuing.

Hi Roz, thank you for the follow up question. You should have received an Instructional DVD with the purchase of your Weber Q. If you didn't purchase the barbecue brand new you can find How-To videos on our website here: https://www.weberbbq.com.au/weber-videos/. Be sure to follow us on Facebook https://www.facebook.com/weberBBQAusNz/ Thanks again.

Hi Andy - best to check the burner tube holes to ensure that every hole is completely clear of any debris as well - a metal paper clip does the trick to clear. Also, check that the clicking is producing a spark - it should hit the burner tube - the ignition is located in the left hand side of the unit. If there's gas flowing then it will light no problems.
And yes, when you turn the control knob onto the START HIGH position, immediately press the ignitor - if you wait it can over gas the unit and it won't light.
Cheers, Dave@WeberAustralia

Hi Christine - the answer to both is yes. It can be cleaned, or replaced. Try cleaning first obviously - grab some Weber Q Cleaner, it's a spray bottle, and you can leave the solution on the lid for up to 4 hours - which eats away at the grim build up, then wash off with hot soapy water. If that doesn't work, then some stores do still have the Stubborn Smoke Stain Remover which Weber sold for some years, it has an abrasive component to it which can get rid of deeper stains. We do not produce this anymore so it may not be available everywhere.
In terms of replacement, best to visit a Weber Specialist Dealer, or call our customer service team on 1300 301 290.
Cheers. Dave@WeberAustralia

Hi Poppa - it sounds like you need to give the inside bowl of the unit a good clean as well. Check out the Cleaning and Maintenance video on YouTube (WeberBBQAustralia) or on our website - weberbbq.com.au
Cheers, Dave@WeberAustralia

Hi Rosie - no that shouldn't happen. Could be the spot you have it in if it's particularly windy, but should be fine - so best to call our customer service team on 1300 301 290 to chat through whats going on and get it sorted.
A possible reason could be the burner tube being blocked - which can happen over time with use - this would restrict the gas flow and possibly mean that the flame would blow out.
Cheers, Dave@WeberAustralia

Hi Jenny - yep the only differences between the Q100 and the Q120 were the 120 had a higher lid with a thermometer in it, and it had an electronic ignition instead of the piezo ignition on the Q100.
The grill setup on the older style Q100/Q120 is different to the newer style Q1000/Q1200 - and therefore we do have convection trays for BOTH still available. This is needed because the holes that are pre stamped into the convection trays that allow the fats and juices to drain away are different for both.
Check out your local Weber Specialist Dealer - they generally stock both.
Cheers, Dave@WeberAustralia

Hi Tim - unfortunately we are unable to supply or work on any Weber product that is not approved by the AGA for operation in Australia or New Zealand. All overseas models have different hoses, regulators and importantly different gas manifolds that are designed and approved to be used in those countries, to run with the specific gases, and pressures that they have.
I'm sorry we can't offer any help in these cases. Feel free to give our customer service team a call to discuss on 1300 301 290.
Cheers, Dave@WeberAustralia

Great answers - we also have a new website with all the videos and recipes on there - check out :
www.weberbbq.com.au

Enjoy!
Dave@WeberAustralia

Hi Lou, and thanks Lisa for your response.
It's correct that all gas appliances, including our barbies, must be approved by the AGA to Australian Standards, and the model of the Q's that you have seen OS have not been approved for use in Australia. I understand your feedback - but unfortunately there is no way around needed a gas bottle to run the units.... they can however run on a 4.5kg bottle which is fairly small.
Dave@WeberAustralia

Hi Wayne - I'm confident your Baby Q needs a really good service. These barbies are actually quite simple - four things contribute to heat output. Gas bottle, hose and regulator, the manifold (or valve) and the burner tube itself. You've fixed the gas bottle, and the hose/reg and the manifold very rarely have any issues, so we'll leave them till later - which leaves the burner tube. Have a look along the burner tube at all the little holes that the flame come out of, you will most likely see a difference in the shape or size of the holes. Over time little bits of fats and oils have built up on the surface and started to clog up the holes. Take your grill brush first and give it a good go all over the top of the holes, then get a metal paper clip and poke through each hole to completely clear each hole. You can also remove the entire burner tube and clean it in hot soapy water - I'm out of space here so email me at [email protected] for more info. Cheers, Dave

G'day Stephen,
I'm not sure if you can actually buy the canisters over here - I haven't seen them for use for barbies before. But even if you can, the cost of them would be a lot higher than normal bottle gas. In Australia these units come with the hose and regulator supplied in the box, so that they can be hooked up to a normal gas bottle (4.5kg etc) and although that means something else to take with you, they last lot longer than the little tanks, and here at least, work out a lot more economical. The other fact that I must mention is that we at Weber in Australia are unfortunately not licensed to convert your unit to an Aussie one, we are only allowed to work on units which have the Australian certification on them. So I'm not sure if you bought it over here that you would be able to convert it here, and if you found a way to do it, to would not be covered by warranty here, or by insurance.
Hope that helps.
Dave@WeberAustralia

Hi there,
No it doesn't - in Australia all Weber Q's come with a hose and regulator already fitted to hook into a standard POL gas bottle fitting.
Anything else, let me know.
Cheers,
Dave@WeberAustralia