Weber Family Q Q320 Questions & Answers

Hi Angela, it can go on either, but we typically recommend it goes on the opposite side to the igniter so there is enough airflow to ignite the barbecue :)

Hi there, there is no difference in the size/shape/weight of the Q or the performance; it's purely down to aesthetic preference on what colour want. The colour is a premium option available in Weber Specialist Dealers, Weber Stores and online.

Hi there, if you're finding that your eggs are sticking, try placing a dob of butter on the hotplate before cracking the egg. Ensure you're cooking over medium heat. You might find this helpful here: https://www.weber.com/AU/en/recipes/pork/aussie-breakfast/weber-189124.html

Hi James, it is more about the effectiveness of the convective style of heat that all Weber's produce when they are used with the lid down and with half a hotplate. They won't work as effectively in terms of heat retention, and you'll use a lot more gas using it with the lid open (not to mention you miss out on a lot of flavour with the lid up).

Hi Dave, we do not recommend using two hotplates at the same time as this can impact the airflow for the gas, as well as impact the convection style of cooking that Weber's a known for.

Best to use half hotplate and half grill.

You can always look into options like our Weber Q Ware Frying Pan to add mode flat space to your grill?
https://www.weber.com/AU/en/accessories/preparation-and-serving/specialty-accessories/q-ware-frying-pan-small/991154.html#q=frying%2Bpan&lang=en_AU&start=1

Hi Tina, the Weber Q half-hotplate will not fit the Family Q as they have different sized cookboxes. Let us know if you need any further information.

Hi Andy, if you've got the Weber Family Q, then you cannot remove the barbecue from the cart; they are one piece.

Hi Coby, that isn't normal. It sounds like your cookbox has warped so the grills no longer fit- if you can call our customer service team on 1300 301 290, we can help fix this issue for you. Thanks

Hi Trevor, these carts are designed to be mobile with two wheels, and can be manoeuvred easily when using the handles. That being said, we appreciate your feedback and will pass it along. Thanks Trevor.

Hi Sue, yes it does, however you may need some supporting middle 'clips' as the older 300 series had a one-piece grill and not a split grill like the current range. If you call our head office on 1300 301 290 we can send one out to you free of change.

Hi Steve, sorry are you asking about connecting the gas bottle to the barbecue, or putting it on the stand?

Hi Steve, it's a bit hard to understand the issue you're having without seeing the model stand you have; are you able to email us an image of the barbecue and where you're having difficulty? email is [email protected]. Thanks!

Hi Greg, you won't be able to take it off the cart, so no. They come as one piece.

Hi Mick, is it a genuine Weber hose? You should have got some instructions with it if that was the case. If you would like any further help, let us know and we can send you some more detailed instructions :)

Hi Sean, that doesn't sound normal! If you wouldn't mind taking a few photos and emailing us at [email protected] we can sort this out for you. Thanks!

Hi Sandra, if you do not want a stand, you have the option of either our Weber Q models (Q2000 or 2200) or you can look at our built-in option (Q3600) which comes with its own housing so it can be built into an outdoor kitchen area. If you have any other questions, please let us know.

BarbeQue? We're hip and cool, so we use slang ;)

Hi skipps6, thanks for your question. We would advise against it, as by using the drip tray (instead of a convection tray, for example) you trap juices/fats above an open flame, which is a fire hazard. The Q also needs airflow to circulate through the barbecue, and if the tray doesn't have any drainage holes, it won't be able to perform to it's best abilities and your cook won't be it's best.

If you were using a Weber Kettle, then this would be ok as there is enough space to put a drip tray under the roast without being over the fuel source.

We would suggest that you use a convection tray and trivet, and make a separate batch of gravy without the juices.

Hi Chris, thanks for getting in touch. There are already grills on the Family Q, so are you referring to a hotplate-type accessory? We do sell half-hotplates for the Qs, to be used with a half grill on the other side. They are $79.95AUD rrp. If you need any further help, please let us know. Thanks!

Hi Kyle, thanks for your question. The stand forms part of the whole barbecue, so they cannot be separated. If you'd like a countertop grill, then I would suggest the built-in model (Q3600) as this is designed to be built into the cabinets. I hope that helps, and if you have any other questions, please let us know.