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Westinghouse WVE916SA
FosterSydney, NSW
Two major faults in 5 years
We first purchased the oven with new house build Oct 2013.
We use oven on average twice a week.
Had to have main PCB replaced October 2016 @ $85.00 service call + $320.00
Now oven turns off completely when it reaches approx. 180 deg Celsius so we are now up for another service call fee and ? what parts fee.
Love the size and the look of the oven but too many costly repairs needed so wouldn't recommend.
Purchased in October 2021.
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MarcelGreater Melbourne (Outer), VIC
- 2 reviews
Awesome Awesome Oven
The old Technica was died after 7 years..Time for a new one with a brand I could trust? Heats evenly and love the pizza function to reheat pizza.
Value for money and easy to operate. No regrets.
Purchased in November 2021 at Whitegoods Online for A$1,890.00.
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Other Wall Ovens
Alicia
- 2 reviews
- 2 likes
5 years old and the problems have started
5 years old and problems started. We had this oven installed with a new house build. Was awesome the first few years but honestly I'm not much of a cooker so only got used maybe once a week. This last 3 months things have changed. Went away for a holiday and came back to completely blank facing, power all ok, turned out to be the circuit card, after being informed that there is only a 2 year warranty on oven and I will have to pay $350 for parts and labour we got it fixed after 3 weeks of waiting and little help from the call centre Then after ...Read more
only 1 week of being fixed we were cooking roast vegies opened the door and the glass exploded everywhere, lucky only minor cuts were obtained but whilst cleaning up the glass the rest of the panels shattered and the door became damaged. So we now have a door less oven unable to be used and only 4 days til xmas. Disappointed that after 5 years with barely any use this oven has broken twice in the last 3 months both within a couple of weeks of each time.
1 comment
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J.DGisborne
Don't do it
We use this oven 2-3 times a year. it has needed a faulty circuit board replaced, at our cost, and always errors. This is the oven you buy if you hate cooking and want an excuse to but take-out, as it almost never works. It is a $1500 kitchen ornament that adds no value to your life. Buy anything else.
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Control Panel is not working
Hi, my oven model is WVE916SA, used less than 10 times for the past 2.5 years. The digital control panel suddenly was not working (no display) since June 2018, and the product warranty just exceeded by 3month. We checked the Main switch and also the power point, both are working fine. The power cable at the rear is showing power on, but there is no display on the control panel. Your advice is appreciate
3 comments
ELECTROLUX ..Westinghouse
Hi Tanya,
Marina from Electrolux here.
We are sorry to hear you are experiencing problems with your Westinghouse. ... Read more
Hi Marina
I send you an email but didn’t get any reply
Thank you soo much for your service ..They send technician to my house within a week and solve the problem..Really appreciate that..
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SteveKotara
- 2 reviews
- 1 like
Door broke and fell off
We purchased this oven for $2,199 via Kitchen Connection who installed our Kitchen in October 2014, so the oven is currently only 47 months old but of course out of warranty. We take good care of the oven and it’s performed ok, it’s in very good condition, it’s cleaned regularly and still looks brand new. I would have probably given the oven 3 stars, however…
Last night, when putting in dinner, the oven door fell off. The hinge appears to have failed and is now bent and will not close. The plastic between the glass panels in the door has als...Read more
o broken where the faulty hinge fits and so our oven currently has no door. I called Electrolux as requested by Kitchen Connection and after 30 minutes on hold someone finally answered my call. I was told the oven is out of warranty and that a technician call out was going to cost me $140 plus parts. I was then transferred to the local service agent who said the call out will actually cost me $160 plus parts. I get that the warranty period is only for 24 months but who would expect the door to fall off after only a further 23 months. It seems I’m now up for several hundreds of dollars in repair bills along with the inconvenience of not having and oven and to me that doesn’t feel good enough. The technician is due out sometime on Wednesday, I will update this review if anything else relevant happens….1 comment
…so the Newcastle Wholesale Appliances technician called out on Wednesday and priced the replacement parts, along with telling me the callout fee is $165.00. Front glass and plastic frame $170.00, two... Read more
new hinges $92.00. So, the total repair cost was $427.00. In the meantime, a customer service representative (Shannan) from Electrolux (Westinghouse) messaged me apologising for my issues and offering to discuss the situation. After a few friendly back and forth emails and a phone call, Shannan offered to replace the spare parts free of charge and said I would only need to pay the Labour charge of $165.00.Similar opinion? Write a review on ieatwords.com.au!
Exploding glass
3 year old oven and the inner glass door exploded with my 11 month old daughter nearby!!!
Have been on hold for 30mins with the customer service line. Is anyone going to answer ever?!?!?
Can I even use my oven? Is it safe? Perhaps I’ll get answers when someone answers the phone
1 comment
ELECTROLUX ..Westinghouse
Hi Kate,
Rumana from Electrolux here.
If the issue you have raised is still not resolved at this time, can you please email me your contact details at [email protected] attention Rumana ... Read more
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red7489AU
- 13 reviews
- 6 likes
Pretty good oven but does have an issue.
I have just the oven component of this in the electric version. We have no issues in cooking in it but we find that the electronics goes a bit silly when you open the oven that requires cooking at a high temperature even when you are just opening the oven to say put something else in that requires less time cooking.
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Graham SMelbourne
- 5 reviews
- 4 likes
- WVE916SA
- Verified purchase
Extremely Well Designed and Huge Capacity
This oven (and its Electrolux cousin made in the same Australian factory) has the largest internal volume (125l) and width (750mm) capacity on the Australian market - and probably the world market. I checked at a large appliance store - Gaggenau, Miele, Smeg, Bosch and numerous others - and none of them come close. There was one Miele oven with a reasonably wide internal rack/shelf (700mm vs the Westinghouse 750mm), but its internal height was much lower, which is a real nuisance if you want to cook something high like meat/roast/turkey etc....Read more
with something else in the oven at the same time. And price - these European ovens range from 50% more to double to four or even five times the price of the local unit. And their spares and service - if you can get it for some European brands - are priced accordingly. My sparky hates fixing European ovens because their parts are so hard to obtain - and often super expensive - eg. Smeg gas cook top spark igniter $450, $600 fitted. You can buy a new cook top for that price. The house I recently purchased was originally fitted with a 3 year old Italian brand 90cm wide (externally) oven - but its controls were on the side and its internal capacity was only 70 litres. I also needed a warming space for Christmas dinners etc., so I purchased two Westinghouse WVE916SAs and I am very happy with the results. I like baking bread, and with the new ovens I can easily cook full size (750mm long) baguettes and large loaves without any problems. Impossible with any other domestic oven. This is a very well designed oven - it should be a candidate for an Australian Design award in my opinion. The cabinet airflow system works extremely well. It draws cool air in from a slot at the bottom and discharges the cabinet cooling air through a wide slot 115mm down from the top of the oven. The warm air discharge slot does not extend close to the edges of the metal oven cabinet in any direction. This means that the kitchen timber cabinetry - including the front decorative panels - never gets even warm. This is a sensitive issue with me as I had to replace a couple of vinyl wrap cabinet panels that had de-laminated around the edge by heat from the previous, less well designed, European oven. I have run the new oven up to 250 deg. C and felt the metal oven cabinet with my hands through a kitchen cupboard slot near the rear of the oven. It remains cucumber cool due to the wide tangential cabinet fan (yes, being an engineer, I was curious and removed the top panel from the oven - only a few screws - and looked inside it). Because of its large size and slow speed, this is the quietest oven cabinet fan I have heard. It is hard to understand the complaints of noise from some other reviewers - perhaps their fans had been damaged/stressed in transit and were rattling? The dual oven cavity fans are also very large and slow revving - so they are very quiet as well. The cabinet fan remains running for a few minutes after the oven is turned off in order to keep the cabinet cool during the cool down cycle - this is normal for most modern ovens and this one sounds about as loud as my fridge - so I do not find it at all annoying - just a gentle low hum for a few minutes. The controls are all electronic capacitive touch panel type (like a smart phone). The controls are very simple and intuitive and the mode button displays the various oven element and fan configurations via a small graphic for each mode as it is selected. I had it up and running with the clock set in 30 seconds after the power was first connected to the oven. An electronic clock start/stop timer is also provided as part of the panel.Similar opinion? Write a review on ieatwords.com.au!
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Exploding glass on Westinghouse oven!
The glass on our oven has just spontaneously exploded - it's a mere 4 years old but of course out of warranty. This is not good enough. It seems to be a very common problem and I'm very unhappy. We've recently undertaken other extremely costly repairs, after it kept cutting out while cooking. Very unhappy!
2 comments
ELECTROLUX ..Westinghouse
Hi Carolyn
Linda from Electrolux here.
We would appreciate the opportunity to discuss the concerns you have raised about the oven door. ... Read more
While Westinghouse was brilliant initially, sending someone out the next working day, the oven is still not fixed, with the glass on back order! We have not had a working oven now for 8 days and still... Read more
no word from Westinghouse as to when this might be sorted!Similar opinion? Write a review on ieatwords.com.au!
BrunoWollongong/Perth
Another case of Exploding glass! (WVE916SA)
Like some other comments this oven was installed in a newly built house as part of the build contract by Redink homes and the Tenant moved in Dec 2014. A few days ago the glass exploded and now Westinghouse have said that they will not fix it as its out of warranty. Clearly looking at these comments there is an issue with this model and the glass.
Under the Australian Consumer Law (ACL), automatic consumer guarantees apply and the ACCC website states that these consumer guarantees apply regardless of any warranties and apply for a reasonab...Read more
le time depending on the nature of the goods or services. Essentially this means that the consumer guarantees may continue to apply after the time period for the warranty has expired. Surely an oven is expected to last longer than 2 years and surely its expected to be of high enough quality such that it doesn't have safety issues like exploding glass? Hopefully someone can assist in resolving this issue.2 comments
ELECTROLUX ..Westinghouse
Hi Bruno,
Leslie from Electrolux here.
We would appreciate the opportunity to discuss the concerns you have raised about the Westinghouse WVE916SA. If you wish to discuss this further please feel free... Read more
Hi Leslie, Thank you for your comment. I have sent an email but are yet to receive a reply. Could you please follow this up.
Thanks
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MalSannieYanchep
WESTINGHOUSE WVE916SA - Exploding glass
This oven was installed in a newly built house as part of the build contract - moved in Dec 2015. Before tonight I would have given it a 4 - 5 star as I loved my oven, and it still looked like new. But the glass all of a sudden exploded while there was a joint roasting in the oven at 180C. It was such a shock, but I'm just thankful that no-one was hurt. Not really sure where to go from here to be honest - I will have to get in touch with Westinghouse and will be sure to report back.
2 comments
ELECTROLUX ..Westinghouse
Hi MalSannie,
Leslie from Electrolux here.
If the issue you have raised is still not resolved at this time, can you please email me your contact details at [email protected] attention Leslie? ... Read more
Thanks..... our builder RedInk was on it straight away and got a response before I did from Westinghouse who fixed it for free about 2 weeks later.
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Questions & Answers
Baxterasked
has anyone figured out how to remove the oven light yet? It is in the most frustrating position.
1 answer
ELECTROLUX ..Westinghouse
Hi Baxter
Sylvia from Electrolux here.
We would appreciate the opportunity to discuss the concerns you have raised about removing the light globe.
If you wish to discuss this further please feel free to contact me at [email protected] attention Sylvia Ticket Number 1402437
Thanks,
Sylvia
xxxxxxx
Phillip. Tasked
Hi my oven front panel isn't coming on checked power supply to oven power is okay. Oven hasn't been used much not happy ..please help..
No answers
JEEMONasked
I am tech try to fix oven the display shows is working ok but the elements are not working change main pc board and check elements and other safety devices all ok what is the problem any idea please help me to fix the problem
No answers
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ELECTROLUX ..Westinghouse
Hi Alicia,
If you wish to discuss this further please feel free to contact me at [email protected] attention Catherine . Thanks, CatherineCatherine from Electrolux here.
We would appreciate the opportunity to discuss the concerns you have raised about the Oven . ... Read more