Lodged a claim on 18th February 2020 for storm damage on a recently purchased rental property. Westpac accepted the claim and did a make safe on the roof and cut a 2 square metre hole in the Garage ceiling plasterboard lining. It is now the 20th April 2020 and after repeated requests, the hole remains. No tennant since the property was purchased and still have to pay Westpac mortgage. It would be cheaper to not have Insurance with Westpac as we have now lost approx $6000 in rent over a repair worh about $3000
Never again Westpac. I will be cancelling my other policies with you and changing banks.

We had $88,000 in damages and loss of rent due to tenant malicious damage ( including police reports, tenant admitting to malicious damage ), but WBX LL insurance deemed $80,000 to be what they called tenant neglect and poor house keeping, which isn't covered. Went to ombudsman and they sided with WBC.

WBC deemed that deliberate flooding of bathroom by tenant for 6 months was deemed tenant neglect and poor house keeping.

Note that this was introduced wording into policy after it was taken out.

We went into several WBC / BoM / StG branches to inquire about

Meter box caught fire in severe weatherstorm
Westpac send a cheap dodgy electrician who said the problem is beyond repair
Tennants lived without electricity for two weeks
We had to pay an external electrician who fixed the issue

I’ve been a customer for years, when I actually needed them due to storm damage, hopeless. They use dodgy contractors to assess your claim who are rude and delay things.

All sounded good when getting insurance, but once the claim was made, all separate little issues (escape of liquid from various sources because of tenant negligence were counted for separate excesses). Couldn't claim one thing although repairs costed way over the excess if combined. All lodged at the same time as one claim.I would not recommend.

It was very easy to sign up with a friendly Westpac stuff a Landlord protection insurance. Unfortunately, it was not so easy to get money when a horrible pest was finally evicted from our rental property. Out of the claim for the loss of $18.000 we finally received $7.700! Not even a half of the lost money!

I claimed my landlord insurance a month ago, got an automatic reply saying will be done in 10 business day. Now its a month, still no any process has been acted.

Waiting 6 months with no any results. Small claim, only three unpaid rent???
What would happened if claim was much bigger?
Would not recommend to any one to go with Westpac...

Customer service is atrocious!!!
3 months of having to chase them, speak to a dozen different people, getting wrong information and still not resolved.
All this time with no income, waiting for them.
Is anyone doing a class action against them, as I would like to join.

3 months after claim numerous phone calls to Westpac they finally found an excuse not to pay after 3 building inspections!!!! I am long term customer of Westpac with numerous loans and savings but this did not help in any way, No feedback had to call to find any information on claim and was told on 8/07/15 that I would receive official letter and all reports from inspections still no letter 28/07/15, oh well at least I know that Westpac service is the worst I have experienced. Will be looking for a new Finance Co. and Insurance Co.

it is a wast of money, wepac refused to pay when tenant left a letter at the property and broke a 12 months lease only 3 months into the lease. wespac considered it enough notice given and refused to pay operator was very very rude. real estate thought it was ridiculous and moving on to terri scheer now, cancelling all my policies with them 5 in total.

expensive and useless

I have to ring so many times and each time they said they will review and get back to me next week but never receive any call back from them. I had 3 policies and definitely thinking of moving to another insurance. Their service is terrible, useless, waste of time and unprofessional.

Westpac insurance is not underwritten by Westpac as they want you to believe. It's underwritten by BT financial group (btfg.com.au). I also had a nightmare landlord claim with Westpac early in 2012 when my property was trashed and abandoned and BTFG said there was "no evidence of malicious damage" (which most insurers hide behind). In the end had to threaten BTFG with the media to receive partial payment... Never again! I'm looking for for another Landlord Insurer now. So far I hear, Terri Scheer and EBM are the most honourable.

They decline everything!