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Reviews

5.0

82 reviews
5
(79)
4
(3)
3
(0)
2
(0)
1
(0)
  • Transparency
    4.9 (28)
  • Customer Service
    5.0 (23)
  • Loan TypeVariable Rate (12) · Split (3) · Fixed Rate (2)
  • Application Process
    5.0 (22)
  • Timeliness
    4.8 (22)
  • Loan used for
    • Refinancing (11)
    • First Home (4)
    • Second Home (3)
    • Investment Property (2)
    • Renovation (1)
    • Home Construction (1)
  • Loan Term28.778 years (9)
  • Online Tools
    4.5 (6)
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loan

published

The customer service experience was outstanding thank you .Emma,& Bec handled every aspect to a very high standard of competence and professionalism. Communication through the whole process was easy and available and the outcome was even better. Highly recommend this team to anyone wanting to refinance/consolidate. Amazing team



1 comment
WhiteStar Group
Customer S.WhiteStar Group

Exceptional Experience

published

Emma at Whitestar Finance was referred to us by a close friend after we struggled to get the assistance we needed from our bank. "Exceptional experience" is the best term to describe our journey with them. We would like to thank Whitestar Finance immensely for their professional support and knowledge. Our situation was rather complex and Emma, Bec and Kat handled every aspect to a very high standard of competence and professionalism. Communication through the whole process was easy and available and the outcome was even better than we expected. Highly recommend this team to anyone wanting to refinance/consolidate.



1 comment
WhiteStar Group
Customer S.WhiteStar Group

Joe C is amazing!!!

published

WhiteStar finance is amazing, Joe C has helped my family and I so much!! Our experience with WhiteStar has changed our lives completely, giving us opportunities we never could have had without there help!!!



1 comment
WhiteStar Group
Customer S.WhiteStar Group
Finance

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Kat & Bec, from the heart

published

I’d like to say how good I found Bec and Kat, it is a scary thing to go through, full of things that are hard to understand but thanks to these thoughtful and kind people it wasn’t as hard as it could of been. They let me know what was going on all the time and helped explain everything. They were real good to deal with and I recommend them to everyone thanks Tania

1 comment
WhiteStar Group
Customer S.WhiteStar Group

Thank you Rebecca & White Star !!!!

published

Rebecca at White Star Group has been supportive and helpful in finding the best loan for me and great rates!
Rebecca is always available and supportive, when I have enquires which I come across occasionally, then helping me understand them also to resolve them.
Rebecca has a wonderful personality and character, and a pleasure to deal with. Provides great service and knowledge also she is a great contributor to the team.
I am extremely satisfied with the setup of my loan and the constant support from Rebecca and the WhiteStar Group.

1 comment
WhiteStar Group
Customer S.WhiteStar Group

Great team

published

Can’t thank Jo, Bec, Kat and Deb enough for all there help through out the whole process they were always very positive and professional at all times always in contact to keep me informed at what stage we were at thanks to All involved Joe.

1 comment
WhiteStar Group
Customer S.WhiteStar Group

Excellent in every aspect!

published

Great service and knowledge! Can do attitude which made all the difference. Highly recommend both Maria and Bec and team without them our dream wouldn’t be real! Thanks so much

1 comment
WhiteStar Group
Customer S.WhiteStar Group
Lori E

Lori E

  • 2 reviews

Awesome customer service! Very professional and efficient.

published

Rebecca at White Star Group has been more than helpful in finding the best loan for us and great rates! They have exceeded our expectations. Throughout our build period we had not one issue with payments - Rebecca handled everything for us with our bank and our builder was always paid quickly. We love the set up of our loan and the constant support from WhiteStar Group.

1 comment
WhiteStar Group
Customer S.WhiteStar Group
Neisha Ashcroft

Neisha AshcroftGreater Melbourne (Inner), VIC

  • 2 reviews

Thank you White Star

published

Customer service was amazing we have been working with White star now for over 6 months and have kicked so many goals
no unexpected costs or issues with our refinance.
If you need a little help don't hesitate to email Joanne with a C .

1 comment
WhiteStar Group
Customer S.WhiteStar Group
Finance

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Easiest most painless way to obtain a refinance

published

Not only did Emma from White star help me refinance my home loan with another bank so I could consolidate debts but she got me a better rate ..i paid less fees than first expected and it happened so fast it was amazing. I did not think white star could help as I had tried other places but no one could help me until WHITESTAR. Emma was so pleasant and helpful.. She made me feel important and always kept me updated. She went above and beyond to get me this refinance. Thanks Emma and all the team

1 comment
WhiteStar Group
Customer S.WhiteStar Group
Sisir

SisirBrisbane

Perfect service

published

Narrelle and Eric helped so much to get our first home. They went out of their way to help us to get our home . The communication from them is excellent. Will recommend my friends aswell !!! The journey has just started we will be with them forever!! Thank you so much for great effort

1 comment
WhiteStar Group
Customer S.WhiteStar Group

WhiteStar to the rescue

published

After being strung along for 4 months by the NAB and then denied, I can’t recommend WhiteStar enough! Being a self employed builder they were extremely helpful.

1 comment
WhiteStar Group
Customer S.WhiteStar Group

Review collected in partnership with WhiteStar Group

Best thing we ever did!

published

We have been with the Whitestar group now for about 20 years and it’s the best thing we’ve ever done. They have helped us on our way to being financially secure in retirement. We have recommended them to some of our family and friends and would recommend them to anyone as they are always very helpful and professional. They contact us every 6 months to make sure everything is going ok and to ask if we need help with anything. We wouldn’t be in the position we are in without their help and advice.

1 comment
WhiteStar Group
Customer S.WhiteStar Group

Review collected in partnership with WhiteStar Group

Loz

LozBrisbane

They won't give up until they can find a way to help you!

published
1 comment
WhiteStar Group
Customer S.WhiteStar Group

Couldn’t have got loan without their help

published

The staff go out of their way to help you get the best deal o the market and communication from them is excellent

1 comment
WhiteStar Group
Customer S.WhiteStar Group

Review collected in partnership with WhiteStar Group

Finance

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Exceptional service

published

Fantastic service by all involved. Will recommend for sure. The girls were very efficient in every aspect of the refinance application.

1 comment
WhiteStar Group
Customer S.WhiteStar Group

Review collected in partnership with WhiteStar Group

Darren Kirk

Darren KirkSouthport

Amazing Service, Massive thanks to Jo C and her Team

published

Thank you so much Jo C for helping us through the complicated process of refinancing our investment property to obtain a second mortgage to purchase a family home. Jo C has been absolutely amazing to deal with throughout the process of our application. I would have no hesitation at all referring family and friends to Jo and her team @ WhiteStar.

1 comment
WhiteStar Group
Customer S.WhiteStar Group

Top Service

published

Thanks again Jo C for your excellent service. The process was quick, thorough & informative. We always achieve positive results with your expertise. Thanks again Pam & Rod

1 comment
WhiteStar Group
Customer S.WhiteStar Group

Hi Pammy! Thanks so much for your lovely review on Jo C! She loved the feedback. We look forward to helping you again in the future.

RELIEF

published

Joanne C, Kat, Bec, have all been so so wonderful
I'm not just saying that to be nice, they really have been so helpful and pleasant to deal with My wife Janelle and i have seen them almost seem like family
This step for our refinance and debit consolation is going to make a huge difference to our finance's
We be able to finish our outstanding renovations
No more credit cards !!!
Thanks to you all so much
Geoff Macdonald
MILDURA

1 comment
WhiteStar Group
Customer S.WhiteStar Group

Hi Geoff, thanks so much for your review. The fact that you are so happy makes everything we do worth it! Good luck with the renovations.

Sue

SueFrankston

Awesome

published

Thanks Jo C you were awesome and I would highly recommend whitestar they helped me when I found it difficult with other places.

1 comment
WhiteStar Group
Customer S.WhiteStar Group

Hi Sue, many thanks for your kind words about Jo C and the team. We are so happy that we were able to find the solution you were looking for.

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Questions & Answers

Janie

Janieasked

WhiteStar Group Home Loans

Hi we have a block of land and we are paying it off it is in my husbands and my name plus two of our children we want to build on it but in 2012 we were forced to sell our home and the investment properties we had due to bad advise by a financial adviser so on our file my husband and myself it has Genworth so I was wandering do you have any suggestions on how to get a loan we would like to refinance and only have one loan plus we also have a few other loans and maybe consolidate them if possible

2 answers
Douglas M.
Douglas M.

I would strongly recommend you contact white star and get sound advise accordingly. I don’t hesitate to recommend Jo C the broker who helped me with my application.

WhiteStar Group
Customer S.WhiteStar Group

Hi Janie,

Thanks for your enquiry. We can definitely look into some options for you but we need to understand your situation better. Can you please contact us on 1300 652 842 or send your contact details and the best time for a chat to [email protected] so that I can get one of our consultants to give you a call.

The team at WhiteStar Group
[email protected]
1300 652 842

Kim

Kimasked

WhiteStar Group

How do you do loans, and if your credit is low and statement's got negative throughout it. Work and own a House, paying a loan off and you need a loan too fix your house up first, how do you work

1 answer
WhiteStar Group
Customer S.WhiteStar Group

Hi Kim, thank you for your enquiry today. We are a Mortgage Broker so we have over 20+lenders and 20+ years working with different customers and situations. Your situation may be something we can help with however we would need to have a quick chat to grab a few more details. Then we can explain what options there are etc. This way you can be more clear on the choices available to you and you can take it from there.

Could you please reply with your contact details so our brokers can have a quick chat with you to find out your options. Alternatively, you can call or email our team now if you're free to chat. Call 1300 652 842 or email [email protected].
Stay in touch,
WhiteStar Group
1300 652 842

Lolo

Loloasked

WhiteStar Group

I am looking to compare interest rates and deals on a loan based on my homes equity. I own my home in full. Is that what you help with?

1 answer
WhiteStar Group
Customer S.WhiteStar Group

Hi Lolo, thank you for making an enquiry. We can certainly look into some options for you! Our team has 20+ years experience in finding home loan solutions. Could you please reply with your contact details?

Alternatively, you can call or email our team now if you're free to chat. Call 1300 652 842 or email [email protected]. Thanks again :)

Stay in touch,
WhiteStar Group
1300 652 842

Get an answer from our members and WhiteStar Group representatives

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