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Home Loans, Debt Consolidation, Property Management, etc...loan
The customer service experience was outstanding thank you .Emma,& Bec handled every aspect to a very high standard of competence and professionalism. Communication through the whole process was easy and available and the outcome was even better. Highly recommend this team to anyone wanting to refinance/consolidate. Amazing team
1 comment
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Natasha MacaulayBrisbane
- WhiteStar Group
- Verified customer
Exceptional Experience
Emma at Whitestar Finance was referred to us by a close friend after we struggled to get the assistance we needed from our bank. "Exceptional experience" is the best term to describe our journey with them. We would like to thank Whitestar Finance immensely for their professional support and knowledge. Our situation was rather complex and Emma, Bec and Kat handled every aspect to a very high standard of competence and professionalism. Communication through the whole process was easy and available and the outcome was even better than we expected. Highly recommend this team to anyone wanting to refinance/consolidate.
1 comment
Customer S.WhiteStar Group
Hi Natasha,
Many thanks for taking the time to review your experience with Emma and the team. We are so pleased that we were able to help you achieve your goal! Finance can be complex at times but w... Read more
e really try and simplify the process for our clients to take the pressure off. We are always here for you if you need assistance in the future.Similar opinion? Write a review on ieatwords.com.au!
Arthur MuddWallan
Joe C is amazing!!!
WhiteStar finance is amazing, Joe C has helped my family and I so much!! Our experience with WhiteStar has changed our lives completely, giving us opportunities we never could have had without there help!!!
1 comment
Customer S.WhiteStar Group
Hi Arthur, thank you for writing such a lovely review about your experience with Jo C, Eric and the team. It's humbling to read that we have made a positive impact. Anytime you have question, please do not hesitate to get in touch.
Thanks again,... Read more
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Kat & Bec, from the heart
I’d like to say how good I found Bec and Kat, it is a scary thing to go through, full of things that are hard to understand but thanks to these thoughtful and kind people it wasn’t as hard as it could of been. They let me know what was going on all the time and helped explain everything. They were real good to deal with and I recommend them to everyone thanks Tania
1 comment
Customer S.WhiteStar Group
Hi Tania and Mick, thank you for leaving such a lovely review for Bec, Kat and the team! We are so glad we were able to simplify things for you.
Stay in touch,... Read more
The team at WhiteStar Group 1300 652 842Similar opinion? Write a review on ieatwords.com.au!
- WhiteStar Group Home Loans
- Verified customer
Thank you Rebecca & White Star !!!!
Rebecca at White Star Group has been supportive and helpful in finding the best loan for me and great rates!
Rebecca is always available and supportive, when I have enquires which I come across occasionally, then helping me understand them also to resolve them.
Rebecca has a wonderful personality and character, and a pleasure to deal with. Provides great service and knowledge also she is a great contributor to the team.
I am extremely satisfied with the setup of my loan and the constant support from Rebecca and the WhiteStar Group.
1 comment
Customer S.WhiteStar Group
Hi Alf, many thanks for your review of Rebecca and them team. We are always here to answer your questions and help you save more and achieve more.
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Great team
Can’t thank Jo, Bec, Kat and Deb enough for all there help through out the whole process they were always very positive and professional at all times always in contact to keep me informed at what stage we were at thanks to All involved Joe.
1 comment
Customer S.WhiteStar Group
Hi Joe, many thanks for your lovely review of the team! We are thrilled that we were able to help you achieve the outcome you hoped for! Always here for you if you need to chat again.
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Excellent in every aspect!
Great service and knowledge! Can do attitude which made all the difference. Highly recommend both Maria and Bec and team without them our dream wouldn’t be real! Thanks so much
1 comment
Customer S.WhiteStar Group
Hi Leanne,
Thanks so much for writing this lovely review of Maria, Bec and the team. Dreams do come true! Always here to help you save more and achieve more. ... Read more
Stay in touch, The team at WhiteStar Group 1300 652 842Similar opinion? Write a review on ieatwords.com.au!
Lori E
- 2 reviews
Awesome customer service! Very professional and efficient.
Rebecca at White Star Group has been more than helpful in finding the best loan for us and great rates! They have exceeded our expectations. Throughout our build period we had not one issue with payments - Rebecca handled everything for us with our bank and our builder was always paid quickly. We love the set up of our loan and the constant support from WhiteStar Group.
1 comment
Customer S.WhiteStar Group
Hi Loria, thanks for your lovely review. To learn that we have exceeded your expectations is very humbling and we are so happy for you! Always here for you and your family to help you save more or achieve more.
Stay in touch,... Read more
The team at WhiteStar Group 1300 652 842Similar opinion? Write a review on ieatwords.com.au!
Neisha AshcroftGreater Melbourne (Inner), VIC
- 2 reviews
Thank you White Star
Customer service was amazing we have been working with White star now for over 6 months and have kicked so many goals
no unexpected costs or issues with our refinance.
If you need a little help don't hesitate to email Joanne with a C .
1 comment
Customer S.WhiteStar Group
Hi Neisha, thank you for writing such a lovely review about your experience with Jo C and the team! We are pleased the process was nice and simple for you without hidden surprises. Congratulations on ... Read more
kicking so many goals in such a short time! Stay in touch,Similar opinion? Write a review on ieatwords.com.au!
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Easiest most painless way to obtain a refinance
Not only did Emma from White star help me refinance my home loan with another bank so I could consolidate debts but she got me a better rate ..i paid less fees than first expected and it happened so fast it was amazing. I did not think white star could help as I had tried other places but no one could help me until WHITESTAR. Emma was so pleasant and helpful.. She made me feel important and always kept me updated. She went above and beyond to get me this refinance. Thanks Emma and all the team
1 comment
Customer S.WhiteStar Group
Hi Giovanna, thank you so much for reviewing your experience with Emma and the team. We always aim to help our clients find the right type of finance to suit their needs and we're so happy that you're... Read more
happy. We are just a phone call away if you or anyone you know needs finance in the future.Similar opinion? Write a review on ieatwords.com.au!
SisirBrisbane
Perfect service
Narrelle and Eric helped so much to get our first home. They went out of their way to help us to get our home . The communication from them is excellent. Will recommend my friends aswell !!! The journey has just started we will be with them forever!! Thank you so much for great effort
1 comment
Customer S.WhiteStar Group
Thank you so much for taking the time to review your experience with Narelle, Eric and the team. They were so happy to read the comments! The best compliments we receive are referrals from our clients... Read more
, so thank you for telling your family and friends. Stay in touch,Similar opinion? Write a review on ieatwords.com.au!
- WhiteStar Group
- Verified customer
WhiteStar to the rescue
After being strung along for 4 months by the NAB and then denied, I can’t recommend WhiteStar enough! Being a self employed builder they were extremely helpful.
1 comment
Customer S.WhiteStar Group
Hi Christine, thanks for the review! We are so happy that we were able to turn a bad finance experience into something better. Please don't hesitate to get in touch should you need anything in the future.
... Read more
Stay in touch, The team at WhiteStar Group 1300 652 842Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with WhiteStar Group
- WhiteStar Group
- Verified customer
Best thing we ever did!
We have been with the Whitestar group now for about 20 years and it’s the best thing we’ve ever done. They have helped us on our way to being financially secure in retirement. We have recommended them to some of our family and friends and would recommend them to anyone as they are always very helpful and professional. They contact us every 6 months to make sure everything is going ok and to ask if we need help with anything. We wouldn’t be in the position we are in without their help and advice.
1 comment
Customer S.WhiteStar Group
Hi Darren and Elaine! Wow! Thank you so much for the lovely review. Working with clients like yourselves long-term is an absolute pleasure as we get to see you achieve incredible results. The entire team was so pleased to read your feedback.
... Read more
Stay in touch, The team at WhiteStar Group 1300 652 842Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with WhiteStar Group
LozBrisbane
They won't give up until they can find a way to help you!
Where do I start, from the very first conversation I had with Broker Emma her upbeat and helpful demeaner gave my husband and I hope that we might have found someone who can really help and understands our needs.
We had been dealing with another broker for over 8 months with no outcome and actually no application being submitted, a fact that Emma enlightened us about once we started dealing with her.
Then Emma was up for the challenge, I could say so many wonderful things about her; she is professional, an exceptional communicator, alw...Read more
ays had time for us, always remained calm and positive, nothing was too much trouble, she was genuinely invested in helping us. She was patient with our frustrations and emotional up’s and down’s from our previous experience but we had comfort that she was doing everything in her power to navigate the best path for the best outcome. We also dealt with Eric in the few times Emma was not available, and again, he was so helpful, personable and professional and was always readily available for my daily update phone updates towards the end as the stress of the last 8 months began to fall on top of myself and my husband. When we got the amazing news we had been approved, both Eric and Emma were just over the moon for us. Their excitement for us was genuine and almost like winning a grand final! We have already recommended Emma to our friends who she is working with and I will continue to sing the praises of Whitestar Finance, Emma and Eric.1 comment
Customer S.WhiteStar Group
Hi Loz, many thanks for your lovely words, the entire team was thrilled to read your feedback. We are so pleased that the service provided by our mortgage broker Emma and the rest of the team exceeded... Read more
your expectations. Thanks for recommending Emma and the team. All the best! Stay in touch,Similar opinion? Write a review on ieatwords.com.au!
- WhiteStar Group
- Verified customer
Couldn’t have got loan without their help
The staff go out of their way to help you get the best deal o the market and communication from them is excellent
1 comment
Customer S.WhiteStar Group
Hi Colleen, thanks so much for your review. We really appreciate your comments. You're right, our brokers are a dedicated bunch always looking to make the experience as efficient as possible. Thanks again!
Stay in touch,... Read more
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Review collected in partnership with WhiteStar Group
Find out how WhiteStar Group compares to other Finance
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- WhiteStar Group
- Verified customer
Exceptional service
Fantastic service by all involved. Will recommend for sure. The girls were very efficient in every aspect of the refinance application.
1 comment
Customer S.WhiteStar Group
Many thanks for your feedback! We are so pleased your refinance application was efficient and thank you for recommending our services. We're just a phone call away should you need anything else.
Stay in touch,... Read more
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Review collected in partnership with WhiteStar Group
Darren KirkSouthport
Amazing Service, Massive thanks to Jo C and her Team
Thank you so much Jo C for helping us through the complicated process of refinancing our investment property to obtain a second mortgage to purchase a family home. Jo C has been absolutely amazing to deal with throughout the process of our application. I would have no hesitation at all referring family and friends to Jo and her team @ WhiteStar.
1 comment
Customer S.WhiteStar Group
Hi Darren, thank you for taking the time to share your experience with us! Your review on Jo C and the team is so great and we pleased to hear that you have no hesitation referring us to your family and friends.
Stay in touch, ... Read more
The team at WhiteStar Group 1300 652 842Similar opinion? Write a review on ieatwords.com.au!
Top Service
Thanks again Jo C for your excellent service. The process was quick, thorough & informative. We always achieve positive results with your expertise. Thanks again Pam & Rod
1 comment
Customer S.WhiteStar Group
Hi Pammy! Thanks so much for your lovely review on Jo C! She loved the feedback. We look forward to helping you again in the future.
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RELIEF
Joanne C, Kat, Bec, have all been so so wonderful
I'm not just saying that to be nice, they really have been so helpful and pleasant to deal with My wife Janelle and i have seen them almost seem like family
This step for our refinance and debit consolation is going to make a huge difference to our finance's
We be able to finish our outstanding renovations
No more credit cards !!!
Thanks to you all so much
Geoff Macdonald
MILDURA
1 comment
Customer S.WhiteStar Group
Hi Geoff, thanks so much for your review. The fact that you are so happy makes everything we do worth it! Good luck with the renovations.
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SueFrankston
Awesome
Thanks Jo C you were awesome and I would highly recommend whitestar they helped me when I found it difficult with other places.
1 comment
Customer S.WhiteStar Group
Hi Sue, many thanks for your kind words about Jo C and the team. We are so happy that we were able to find the solution you were looking for.
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Questions & Answers
Janieasked
Hi we have a block of land and we are paying it off it is in my husbands and my name plus two of our children we want to build on it but in 2012 we were forced to sell our home and the investment properties we had due to bad advise by a financial adviser so on our file my husband and myself it has Genworth so I was wandering do you have any suggestions on how to get a loan we would like to refinance and only have one loan plus we also have a few other loans and maybe consolidate them if possible
2 answers
I would strongly recommend you contact white star and get sound advise accordingly. I don’t hesitate to recommend Jo C the broker who helped me with my application.
Customer S.WhiteStar Group
Hi Janie,
Thanks for your enquiry. We can definitely look into some options for you but we need to understand your situation better. Can you please contact us on 1300 652 842 or send your contact details and the best time for a chat to [email protected] so that I can get one of our consultants to give you a call.
The team at WhiteStar Group
[email protected]
1300 652 842
Kimasked
How do you do loans, and if your credit is low and statement's got negative throughout it. Work and own a House, paying a loan off and you need a loan too fix your house up first, how do you work
1 answer
Customer S.WhiteStar Group
Hi Kim, thank you for your enquiry today. We are a Mortgage Broker so we have over 20+lenders and 20+ years working with different customers and situations. Your situation may be something we can help with however we would need to have a quick chat to grab a few more details. Then we can explain what options there are etc. This way you can be more clear on the choices available to you and you can take it from there.
Could you please reply with your contact details so our brokers can have a quick chat with you to find out your options. Alternatively, you can call or email our team now if you're free to chat. Call 1300 652 842 or email [email protected].
Stay in touch,
WhiteStar Group
1300 652 842
Loloasked
I am looking to compare interest rates and deals on a loan based on my homes equity. I own my home in full. Is that what you help with?
1 answer
Customer S.WhiteStar Group
Hi Lolo, thank you for making an enquiry. We can certainly look into some options for you! Our team has 20+ years experience in finding home loan solutions. Could you please reply with your contact details?
Alternatively, you can call or email our team now if you're free to chat. Call 1300 652 842 or email [email protected]. Thanks again :)
Stay in touch,
WhiteStar Group
1300 652 842
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Customer S.WhiteStar Group
Hi Leanne, Emma and the team were thrilled to read your feedback. Thank you for taking the time to review your experience with us. We look forward to helping you again in the future.
Stay in touch,... Read more
The team at WhiteStar Group 1300 652 842