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Reviews

5.0

82 reviews
5
(79)
4
(3)
3
(0)
2
(0)
1
(0)
  • Transparency
    4.9 (28)
  • Customer Service
    5.0 (23)
  • Loan TypeVariable Rate (12) · Split (3) · Fixed Rate (2)
  • Application Process
    5.0 (22)
  • Timeliness
    4.8 (22)
  • Loan used for
    • Refinancing (11)
    • First Home (4)
    • Second Home (3)
    • Investment Property (2)
    • Renovation (1)
    • Home Construction (1)
  • Loan Term28.778 years (9)
  • Online Tools
    4.5 (6)
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great customer service

published

We refinanced our mortgage with WhiteStar recently. As an existing customer with the property management team, we knew we were in good hands. Maria was amazing and we highly recommend her. She sent us to Macquarie bank and got us a much better interest rate. She was friendly, professional and made the daunting process easy. We have used WhietStar for many years and will continue to do so.



1 comment
WhiteStar Group
Customer S.WhiteStar Group

Hi Scott and Lynne, we are so pleased your experience with WhiteStar was easy and professional. We like to keep things simple for our clients! We look forward to talking again soon :).

Heather W.

Heather W.Melbourne

Thank you Whitestar.

published

Thank you to Emma for assisting me with my financial needs and for being ever patient and helpful during the process. It took me months before I was able to progress but Emma helped me every step of the way. Emma was professional, easy to talk to and put up with my endless phone calls. Nothing was too much trouble. I will be recommending Emma and Whitestar to my friends without hesitation.

1 comment
WhiteStar Group
Customer S.WhiteStar Group

Hi Heather! Thanks so much for your review. We'll pass on your feedback to Emma and the team.



Round three

published

This is my third time with white star two refinaces and one buying Narrelle,Katerina and Bec made the process so easy they were onto Evey issue as it arose and had them handled before we asked about them they were a pleasure to work with and we would recommend this team any time

1 comment
WhiteStar Group
Customer S.WhiteStar Group

Hey Alan and Nicola, thanks for your review. When our clients stay with us, we know we must be doing something right. We're always pleased to work with you. Thanks again!

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Trav S.

Trav S.Shepparton

  • 2 reviews

Narrelle and Katerina are superstar's!

published

Second time using Whitestar. Refinancing with Narrelle and Katerina couldn't have been easier. Worked around my work schedule and kept in contact often! Wont be my last time using this excellent group!! Great work ladies!

1 comment
WhiteStar Group
Customer S.WhiteStar Group

Hi Trav, many thanks for your feedback. We're glad we were able to make the process easy. If you ever have any questions, please get in touch!

Maria Lyons is the super best mortgage broker.

published

We will never forget Maria Lyons, she a very very good person and is very good in the work that she does, 8 months ago i would never have thought that Jerome and i would have an investment property today, but Maria made it happened, Jerome and i are so grateful for what she did for us. I will recommend all my friends to her. Thank you again and thank you to the rest of the team as well.

1 comment
WhiteStar Group
Customer S.WhiteStar Group
Pawan

PawanSydney, NSW

  • 3 reviews

Maria Lyons Rocks and is an asset to Whitestar Group!

published

I had my first contact with Maria Lyons beginning of this month (March 2018) and she was assisting me with my first mortgage, since I had some minor issues with my credit scores she evaluated my deal and submitted it to the RIGHT lender and the loan got settled in no time, she is a professional with good knowledge and keeps her clients updated on the progress of the loan, I would strongly recommend her to anyone who's in the market for a Residential loan or any other financial advice to go to her.

1 comment
WhiteStar Group
Customer S.WhiteStar Group

Thanks so much for your lovely review, Pawan! We are so pleased that you had a very positive experience with Maria and the team. We strive to make the process informative, prompt and stress-free for our clients. Thanks again!

Sally

Sally

  • 2 reviews

Exceptional Customer Service

published

We would love to Highlight a phenomenal Mortgage Broker Maria Lyons. She is an incredible asset to Whitestar. Maria has assisted us over quite some time and offers a genuine interest in helping her clients when others would potentially view as too complicated. Maria thinks outside the square and as a result, is extremely talented in her position. We intend to use Maria again for our next venture into the world of investment property and completely trust her guidance. Words cannot describe how appreciative we are for all Maria’s assistance, advice and her outstanding customer service.

1 comment
WhiteStar Group
Customer S.WhiteStar Group

Absolutely Amazing

published

I would like to thank Maria from Whitestar who was absolutely amazing. She would always return my call or answer my questions and never once made me feel like I was being a painful client. Right from the beginning she made me feel like she was there to help in any way she could. Maria, Eric, Beck and the rest of the team at Whitestar went well above and beyond to help us out and to get the deal across the line, they never gave up on us, as most would, the efficiency and dedication they provide to their customers is unbelievable. We can now start enjoying life again thanks to Maria and the rest of the staff at Whitestar, thanks again.

1 comment
WhiteStar Group
Customer S.WhiteStar Group

Great Service

published

Jo C has been excellent. Very patient, supportive, informative and cheerful. It to mention working tirelessly and giving great advice. The whole process has been totally painless, when other places made things impossible. Hats off to Jo C.

1 comment
WhiteStar Group
Customer S.WhiteStar Group

Thanks for your lovely feedback about Jo and the team, Andrew. We are so glad the process was clear simple and stress-free. We hope we can help you again in the future!

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Amazing service

published

We cant thank Maria from Whitestar enough. Right from the start I have felt like she really wanted to help. Maria and her team went well above and beyond what I was expecting and I have been blown away with her dedication to her customers. We now feel so much more comfortable with where our financial future is heading and its all thanks to Maria and the rest of the wonderful staff at Whitestar.

1 comment
WhiteStar Group
Customer S.WhiteStar Group

Hi Christine, thank you for your kind words about your experience with Maria and the team! We are so happy that we were able to make things clear for you and lend a helping hand as you take positive steps towards your future finances.

EXCELLENT SERVICE

published

Thank you Narrelle and Eric I was treated wonderfully and their service was efficient and professional.
To all the staff at White star thank you.

1 comment
WhiteStar Group
Customer S.WhiteStar Group

Hi Kerrianne, many thanks, we are so pleased working with Narelle and Eric and the team was a positive experience. We like making the finance process easy for our clients. We hope we can help you again soon!

Fantastic service

published

Narrelle provided fantastic service - a 180 degree different attitude from that provided by the bank our home loan was with. She kept me updated constantly and did her absolute best for us. I would recommend WhiteStar without reservation.

1 comment
WhiteStar Group
Customer S.WhiteStar Group
Pete & Lyn Harding

Pete & Lyn HardingMelbourne

  • 2 reviews

Consistently delivering the goods and great service

published
1 comment
WhiteStar Group
Customer S.WhiteStar Group
Lizzy

LizzyMelbourne

Great Services -Now I can breath more easily

published

Whitestar has help me to consolidate several loans and also having some extra cash to buy a better car by refinancing my home loans which I wanted to do for a long time but was not able to do so as my credit history was not the best as I was robbing Peter to pay Paul due the over commitments and high interest loans.
I am now very happy and can breath more easily as I have only one repayment to focus on with a goods interest rate.
I am very happy with prompt and professional services and would recommend them to anyone who has been struggling to get their Finance in order.

1 comment
WhiteStar Group
Customer S.WhiteStar Group
Ray S

Ray SBrisbane

World Class and Totally Customer Focused

published
1 comment
WhiteStar Group
Customer S.WhiteStar Group
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Great Service without even asking!

published

Narelle & Rebecca have delivered again, providing us with excellent service & a great result and I called about something totally different. That's what you call real customer service.

1 comment
WhiteStar Group
Customer S.WhiteStar Group

Thank you so much. We are so glad the staff helped you out when you needed it. We hope to assist you again in the future. Thank you for your great comments as the ladies try so hard, it great for them to be recognized.

Lifestyle changes

published

I don't usually write reviews, so this means I am really happy with Rebecca's service. Rebecca and the team took great care to listen to what we needed and I'm grateful to have received the most professional support during a challenging time. On top of learning to live with my husband's health difficulties he is unable to work and I am now the soul bread winner. Thank you to everyone at White Star for your assistance, exploring all our options and helping us make our loan work and our budget match our lifestyle.

1 comment
WhiteStar Group
Customer S.WhiteStar Group

Thank you Andre, we are so happy that we managed to support you and your husband during a difficult time and a difficult process. All the best and of course we are always here to help where possible. Thank you for your praise and glad we could help.

My kids get to stay in the house the grew up in.

published

I found whitestar on the web after finding that I did not meet the banks normal lending criteria. I needed to refinance to payout my ex partner because I didn't want my kids to have to move from the place they've grown up. All the staff at whitestar were awesome from the first contact. They always got back to me promptly and were very professional. I couldn't be happier with the service. Thankyou to josh,Matt,Eric and Bec.

1 comment
WhiteStar Group
Customer S.WhiteStar Group

Whitestar team helped we get a home loan

published
1 comment
WhiteStar Group
Customer S.WhiteStar Group

Whitestar are the best!!!

published

I received the most amazing help, guidance, support from both Marina and Katerina. I had a few issues with properties which fell through but they continued far beyond the requirements of their role to help me through this. I would recommend if you want the best people to help with your financial needs and nothing is ever to much trouble Whitestar is the place to go.

1 comment
WhiteStar Group
Customer S.WhiteStar Group
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Questions & Answers

Janie

Janieasked

WhiteStar Group Home Loans

Hi we have a block of land and we are paying it off it is in my husbands and my name plus two of our children we want to build on it but in 2012 we were forced to sell our home and the investment properties we had due to bad advise by a financial adviser so on our file my husband and myself it has Genworth so I was wandering do you have any suggestions on how to get a loan we would like to refinance and only have one loan plus we also have a few other loans and maybe consolidate them if possible

2 answers
Douglas M.
Douglas M.

I would strongly recommend you contact white star and get sound advise accordingly. I don’t hesitate to recommend Jo C the broker who helped me with my application.

WhiteStar Group
Customer S.WhiteStar Group

Hi Janie,

Thanks for your enquiry. We can definitely look into some options for you but we need to understand your situation better. Can you please contact us on 1300 652 842 or send your contact details and the best time for a chat to [email protected] so that I can get one of our consultants to give you a call.

The team at WhiteStar Group
[email protected]
1300 652 842

Kim

Kimasked

WhiteStar Group

How do you do loans, and if your credit is low and statement's got negative throughout it. Work and own a House, paying a loan off and you need a loan too fix your house up first, how do you work

1 answer
WhiteStar Group
Customer S.WhiteStar Group

Hi Kim, thank you for your enquiry today. We are a Mortgage Broker so we have over 20+lenders and 20+ years working with different customers and situations. Your situation may be something we can help with however we would need to have a quick chat to grab a few more details. Then we can explain what options there are etc. This way you can be more clear on the choices available to you and you can take it from there.

Could you please reply with your contact details so our brokers can have a quick chat with you to find out your options. Alternatively, you can call or email our team now if you're free to chat. Call 1300 652 842 or email [email protected].
Stay in touch,
WhiteStar Group
1300 652 842

Lolo

Loloasked

WhiteStar Group

I am looking to compare interest rates and deals on a loan based on my homes equity. I own my home in full. Is that what you help with?

1 answer
WhiteStar Group
Customer S.WhiteStar Group

Hi Lolo, thank you for making an enquiry. We can certainly look into some options for you! Our team has 20+ years experience in finding home loan solutions. Could you please reply with your contact details?

Alternatively, you can call or email our team now if you're free to chat. Call 1300 652 842 or email [email protected]. Thanks again :)

Stay in touch,
WhiteStar Group
1300 652 842

Get an answer from our members and WhiteStar Group representatives

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