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Home Loans, Debt Consolidation, Property Management, etc...great customer service
We refinanced our mortgage with WhiteStar recently. As an existing customer with the property management team, we knew we were in good hands. Maria was amazing and we highly recommend her. She sent us to Macquarie bank and got us a much better interest rate. She was friendly, professional and made the daunting process easy. We have used WhietStar for many years and will continue to do so.
1 comment
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Heather W.Melbourne
Thank you Whitestar.
Thank you to Emma for assisting me with my financial needs and for being ever patient and helpful during the process. It took me months before I was able to progress but Emma helped me every step of the way. Emma was professional, easy to talk to and put up with my endless phone calls. Nothing was too much trouble. I will be recommending Emma and Whitestar to my friends without hesitation.
1 comment
Customer S.WhiteStar Group
Hi Heather! Thanks so much for your review. We'll pass on your feedback to Emma and the team.
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Round three
This is my third time with white star two refinaces and one buying Narrelle,Katerina and Bec made the process so easy they were onto Evey issue as it arose and had them handled before we asked about them they were a pleasure to work with and we would recommend this team any time
1 comment
Customer S.WhiteStar Group
Hey Alan and Nicola, thanks for your review. When our clients stay with us, we know we must be doing something right. We're always pleased to work with you. Thanks again!
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Trav S.Shepparton
- 2 reviews
Narrelle and Katerina are superstar's!
Second time using Whitestar. Refinancing with Narrelle and Katerina couldn't have been easier. Worked around my work schedule and kept in contact often! Wont be my last time using this excellent group!! Great work ladies!
1 comment
Customer S.WhiteStar Group
Hi Trav, many thanks for your feedback. We're glad we were able to make the process easy. If you ever have any questions, please get in touch!
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Maria Lyons is the super best mortgage broker.
We will never forget Maria Lyons, she a very very good person and is very good in the work that she does, 8 months ago i would never have thought that Jerome and i would have an investment property today, but Maria made it happened, Jerome and i are so grateful for what she did for us. I will recommend all my friends to her. Thank you again and thank you to the rest of the team as well.
1 comment
Customer S.WhiteStar Group
Hi Marie and Jerome! A great big thanks for your kind words about Maria and the team. Congratulation too on taking big steps into investment. We are so pleased that you found the experience positive a... Read more
nd informative, that's what we aim to do for all our clients. We will pass on your feedback to the team and we hope we can help you again in the future!Similar opinion? Write a review on ieatwords.com.au!
PawanSydney, NSW
- 3 reviews
Maria Lyons Rocks and is an asset to Whitestar Group!
I had my first contact with Maria Lyons beginning of this month (March 2018) and she was assisting me with my first mortgage, since I had some minor issues with my credit scores she evaluated my deal and submitted it to the RIGHT lender and the loan got settled in no time, she is a professional with good knowledge and keeps her clients updated on the progress of the loan, I would strongly recommend her to anyone who's in the market for a Residential loan or any other financial advice to go to her.
1 comment
Customer S.WhiteStar Group
Thanks so much for your lovely review, Pawan! We are so pleased that you had a very positive experience with Maria and the team. We strive to make the process informative, prompt and stress-free for our clients. Thanks again!
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Sally
- 2 reviews
Exceptional Customer Service
We would love to Highlight a phenomenal Mortgage Broker Maria Lyons. She is an incredible asset to Whitestar. Maria has assisted us over quite some time and offers a genuine interest in helping her clients when others would potentially view as too complicated. Maria thinks outside the square and as a result, is extremely talented in her position. We intend to use Maria again for our next venture into the world of investment property and completely trust her guidance. Words cannot describe how appreciative we are for all Maria’s assistance, advice and her outstanding customer service.
1 comment
Customer S.WhiteStar Group
Hi Sally, thanks for your feedback regarding your experience with Maria and the team. How exciting that you want to invest soon! We are lucky to have a team who approach all finance situations with gr... Read more
eat knowledge, experience, and a can-do attitude. We look forward to working with you again!Similar opinion? Write a review on ieatwords.com.au!
- WhiteStar Group
- Verified customer
Absolutely Amazing
I would like to thank Maria from Whitestar who was absolutely amazing. She would always return my call or answer my questions and never once made me feel like I was being a painful client. Right from the beginning she made me feel like she was there to help in any way she could. Maria, Eric, Beck and the rest of the team at Whitestar went well above and beyond to help us out and to get the deal across the line, they never gave up on us, as most would, the efficiency and dedication they provide to their customers is unbelievable. We can now start enjoying life again thanks to Maria and the rest of the staff at Whitestar, thanks again.
1 comment
Customer S.WhiteStar Group
Hi Tonia, thank you so much for such a wonderful review about your experience with Maria, Bec, Eric and the rest of the team. We are so glad that our focus on supporting our clients has been felt by y... Read more
ou and it seems you have taken some great steps towards your future. It's our job to take care of the tricky finance stuff, so you can have peace of mind during the process. Good luck and we hope we can help you again soon!Similar opinion? Write a review on ieatwords.com.au!
Great Service
Jo C has been excellent. Very patient, supportive, informative and cheerful. It to mention working tirelessly and giving great advice. The whole process has been totally painless, when other places made things impossible. Hats off to Jo C.
1 comment
Customer S.WhiteStar Group
Thanks for your lovely feedback about Jo and the team, Andrew. We are so glad the process was clear simple and stress-free. We hope we can help you again in the future!
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Amazing service
We cant thank Maria from Whitestar enough. Right from the start I have felt like she really wanted to help. Maria and her team went well above and beyond what I was expecting and I have been blown away with her dedication to her customers. We now feel so much more comfortable with where our financial future is heading and its all thanks to Maria and the rest of the wonderful staff at Whitestar.
1 comment
Customer S.WhiteStar Group
Hi Christine, thank you for your kind words about your experience with Maria and the team! We are so happy that we were able to make things clear for you and lend a helping hand as you take positive steps towards your future finances.
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EXCELLENT SERVICE
Thank you Narrelle and Eric I was treated wonderfully and their service was efficient and professional.
To all the staff at White star thank you.
1 comment
Customer S.WhiteStar Group
Hi Kerrianne, many thanks, we are so pleased working with Narelle and Eric and the team was a positive experience. We like making the finance process easy for our clients. We hope we can help you again soon!
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Dr Bede Harris
- 2 reviews
Fantastic service
Narrelle provided fantastic service - a 180 degree different attitude from that provided by the bank our home loan was with. She kept me updated constantly and did her absolute best for us. I would recommend WhiteStar without reservation.
1 comment
Customer S.WhiteStar Group
Hi Bede, thank you for lovely comments regarding Narrelle and WhiteStar. We try hard for our clients. We don't always succeed for every client with finance assistance but we always try hard and hope... Read more
to go above and beyond when we can. We wish you the absolute best and thank you again for your comments. We look forward to hopefully helping you again in the future.Similar opinion? Write a review on ieatwords.com.au!
Pete & Lyn HardingMelbourne
- 2 reviews
- WhiteStar Group Home Loans
- Verified customer
Consistently delivering the goods and great service
So I got this email saying I have helped 845 people with my last review back in 2014 so figured it was time to update.
Imagine paying off your home loan, impossible yeah! Nope. I used to think this too and after refinancing with Whitestar and them doing all the work we have now paid our home loan off. Yeehaar!!! Did not think this would happen but had faith in Whitestar doing the sums right. I know nothing about money expect that I don't get enough of it but really enjoy spending it. Our paid off loan is a redraw, which means we now have all...Read more
of the loan available as "ready credit". I am about to upgrade my car, so I will just pay "cash" for it from the loan, and already have a low interest rate, so just a matter of working out which car. Whitestar have always been on the ball, and consistently keep in contact with us not just about new offers, better interest rates and investments. We have an investment which really makes retirement look good in a few years, but also because the team is great and we have the advantage of them doing our tax as well and they have been for some time, getting very good returns on our investment. I am not allowed to put names in here but "R T-C" and "JR", thanks heaps. If you are thinking of getting a loan or refinancing, Whitestar are the people to go to. It costs you nothing and you don't sign until YOU are 100% happy, so you have nothing to lose by asking. Cheers1 comment
Customer S.WhiteStar Group
Dear Pete and Lyn, We are so glad we have managed to help you again and also receive such great feedback. The staff also thank you and appreciate your comments. We hope we continue to be of service... Read more
and to continue to keep you happy. Customers who take advantage of the program and also use finance to achieve their goals makes us feel proud to have helped. Well done to you both for taking control and getting ahead. We shall of course speak again soon. Thank youSimilar opinion? Write a review on ieatwords.com.au!
LizzyMelbourne
Great Services -Now I can breath more easily
Whitestar has help me to consolidate several loans and also having some extra cash to buy a better car by refinancing my home loans which I wanted to do for a long time but was not able to do so as my credit history was not the best as I was robbing Peter to pay Paul due the over commitments and high interest loans.
I am now very happy and can breath more easily as I have only one repayment to focus on with a goods interest rate.
I am very happy with prompt and professional services and would recommend them to anyone who has been struggling to get their Finance in order.
1 comment
Customer S.WhiteStar Group
Hi Lizzy, We are very happy we have helped you sort a few things out to make your financial life a little easier. We hope you can move forward now and feel a little more in control. We always touch ... Read more
base with our clients every few months but of course feel free to call at any time if you need help. All the best and thanks you.Similar opinion? Write a review on ieatwords.com.au!
Ray SBrisbane
- WhiteStar Group
- Verified customer
World Class and Totally Customer Focused
We have had the privilege with working with Lindi, Jo and Rebecca. We found Whitestar over the net after sussing out the customer reviews upon this forum, and to our delight we were rewarded with such amazing personalised customer service.
Our assessment with Jo - was brutal, real and pinpoint (straight to the point) which highlighted our flaws and bad habits. Jo was able to offer us a pathway to financial redemption and consult with the right lender who specialises in flawed credit. We felt totally comfortable with the whole process, and she...Read more
1 comment
Customer S.WhiteStar Group
Thanks Ray for understanding the process. We try to be as open and honest as possible and we appreciate that you have obviously taken it all on board in a positive way. We hope all our clients can k... Read more
eep themselves on track and we are always here to help when we can. Thanks again for your kind words and for recognising the staff and mentioning them in your comments. We really appreciate the feedback.Similar opinion? Write a review on ieatwords.com.au!
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Great Service without even asking!
Narelle & Rebecca have delivered again, providing us with excellent service & a great result and I called about something totally different. That's what you call real customer service.
1 comment
Customer S.WhiteStar Group
Thank you so much. We are so glad the staff helped you out when you needed it. We hope to assist you again in the future. Thank you for your great comments as the ladies try so hard, it great for them to be recognized.
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Lifestyle changes
I don't usually write reviews, so this means I am really happy with Rebecca's service. Rebecca and the team took great care to listen to what we needed and I'm grateful to have received the most professional support during a challenging time. On top of learning to live with my husband's health difficulties he is unable to work and I am now the soul bread winner. Thank you to everyone at White Star for your assistance, exploring all our options and helping us make our loan work and our budget match our lifestyle.
1 comment
Customer S.WhiteStar Group
Thank you Andre, we are so happy that we managed to support you and your husband during a difficult time and a difficult process. All the best and of course we are always here to help where possible. Thank you for your praise and glad we could help.
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My kids get to stay in the house the grew up in.
I found whitestar on the web after finding that I did not meet the banks normal lending criteria. I needed to refinance to payout my ex partner because I didn't want my kids to have to move from the place they've grown up. All the staff at whitestar were awesome from the first contact. They always got back to me promptly and were very professional. I couldn't be happier with the service. Thankyou to josh,Matt,Eric and Bec.
1 comment
Customer S.WhiteStar Group
Dear Kate, Thank you so much for your positive feedback. We are so happy for you and your family and wish you all the best. I am sure we shall be in touch, however if you ever need anything regarding... Read more
your home loan, please do not hesitate to give us a call. Thank you from the WhiteStar Team.Similar opinion? Write a review on ieatwords.com.au!
Whitestar team helped we get a home loan
Whitestar team was really helpful in getting me a loan. I need to get a loan fast the help very step of the way. The banks could not help me so my friend found whitestar on facebook. I got the loan and i am very very happy. I would recommend them to anyone as they were polite and supportive every step of the way. Kind regards Hayley Keenes
July 8th 2017 Update: I got a home loan from White star
I happy to tell the world that i got a home loan through whitestar. It took 3 weeks from start to finish in applying. I love the team at whitestar...Read more
. I am a single woman on centrelink payments noone would help me. They are in your life from the beginning of the story to the ending of the book. The team are so supportive. They laugh with you cry with you and scream with you when you have a home loan. My story has helped 77 people to get their home. Love the team at Whitestar. From Hayley Keenes.1 comment
Customer S.WhiteStar Group
Thanks Hayley, We are very happy we could assist you. We shall pass on this great feedback to the team and again, we are so glad we managed to help another customer achieve what they wanted. Thank ... Read more
you from the Team at WhiteStar and best of luck. We look forward to speaking with you in the future.Similar opinion? Write a review on ieatwords.com.au!
Whitestar are the best!!!
I received the most amazing help, guidance, support from both Marina and Katerina. I had a few issues with properties which fell through but they continued far beyond the requirements of their role to help me through this. I would recommend if you want the best people to help with your financial needs and nothing is ever to much trouble Whitestar is the place to go.
1 comment
Customer S.WhiteStar Group
Hi C Hudson, It was a pleasure helping you. We were so happy that everything worked out so well in the end. We wish you the absolute best of luck in your new home and we look forward to hopefully he... Read more
lping you again in the future. Thank you from the WhiteStar TeamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Janieasked
Hi we have a block of land and we are paying it off it is in my husbands and my name plus two of our children we want to build on it but in 2012 we were forced to sell our home and the investment properties we had due to bad advise by a financial adviser so on our file my husband and myself it has Genworth so I was wandering do you have any suggestions on how to get a loan we would like to refinance and only have one loan plus we also have a few other loans and maybe consolidate them if possible
2 answers
I would strongly recommend you contact white star and get sound advise accordingly. I don’t hesitate to recommend Jo C the broker who helped me with my application.
Customer S.WhiteStar Group
Hi Janie,
Thanks for your enquiry. We can definitely look into some options for you but we need to understand your situation better. Can you please contact us on 1300 652 842 or send your contact details and the best time for a chat to [email protected] so that I can get one of our consultants to give you a call.
The team at WhiteStar Group
[email protected]
1300 652 842
Kimasked
How do you do loans, and if your credit is low and statement's got negative throughout it. Work and own a House, paying a loan off and you need a loan too fix your house up first, how do you work
1 answer
Customer S.WhiteStar Group
Hi Kim, thank you for your enquiry today. We are a Mortgage Broker so we have over 20+lenders and 20+ years working with different customers and situations. Your situation may be something we can help with however we would need to have a quick chat to grab a few more details. Then we can explain what options there are etc. This way you can be more clear on the choices available to you and you can take it from there.
Could you please reply with your contact details so our brokers can have a quick chat with you to find out your options. Alternatively, you can call or email our team now if you're free to chat. Call 1300 652 842 or email [email protected].
Stay in touch,
WhiteStar Group
1300 652 842
Loloasked
I am looking to compare interest rates and deals on a loan based on my homes equity. I own my home in full. Is that what you help with?
1 answer
Customer S.WhiteStar Group
Hi Lolo, thank you for making an enquiry. We can certainly look into some options for you! Our team has 20+ years experience in finding home loan solutions. Could you please reply with your contact details?
Alternatively, you can call or email our team now if you're free to chat. Call 1300 652 842 or email [email protected]. Thanks again :)
Stay in touch,
WhiteStar Group
1300 652 842
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Customer S.WhiteStar Group
Hi Scott and Lynne, we are so pleased your experience with WhiteStar was easy and professional. We like to keep things simple for our clients! We look forward to talking again soon :).