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Reviews

5.0

81 reviews
5
(78)
4
(3)
3
(0)
2
(0)
1
(0)
  • Transparency
    4.9 (27)
  • Customer Service
    5.0 (22)
  • Loan TypeVariable Rate (12) · Split (3) · Fixed Rate (2)
  • Application Process
    5.0 (21)
  • Timeliness
    4.9 (21)
  • Loan used for
    • Refinancing (11)
    • Second Home (3)
    • First Home (3)
    • Investment Property (2)
    • Renovation (1)
    • Home Construction (1)
  • Loan Term28.778 years (9)
  • Online Tools
    4.5 (6)
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Thank you to Joanne C

published

I would like to personally thank Joanne C for guiding my wife and me through the process of refinancing our loan. Joanne was very professional, transparent and knowledgeable during our interaction with her. She pointed us in the right direction and assisted us in ways that we did not think was possible. She kept us in the loop at all stages of this process. Joanne is a very kind and empathetic person and we are thankful and blessed to have had dealings with her. I wish Joanne all the best for her future and would recommend 100%. Thank you from the bottom of our hearts.



Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeSplit
Loan used forRefinancing
See all answers
1 comment
WhiteStar Group
Customer S.WhiteStar Group
flecker

fleckerMelbourne

  • 3 reviews

This is for the Gorgeous Joanne C … Thank You !!

published

I would like to commend Joanne C for her empathy and guidance. She is our guardian angel and showed us ways that we did not know existed. Joanne also displayed patience and understanding to our situation. We are in our 50s and did not think that there was help available till we found the gorgeous Joanne. I would recommend her in a heartbeat to anyone seeking help and think there is no light at the end of the tunnel. Whitestar you have an asset in Joanne, please hang on to her. Joanne is the best Broker I have dealt with. Well done Joanne!! I would also like to thank Paige, Skye and Bec for their assistance.



Transparency
1 comment
WhiteStar Group
Customer S.WhiteStar Group
flecker

fleckerMelbourne

  • 3 reviews

Exceptional Customer Service from Joanne C

published

I would like to commend Joanne C for her empathy and guidance. She is our guardian angel and showed us ways that we did not know existed. Well done Jo.



Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeSplit
Loan used forRefinancing
See all answers
1 comment
WhiteStar Group
Customer S.WhiteStar Group
Finance

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Helen Bilston

Helen Bilston

  • 2 reviews

Awesome

published

Evenly, Eric & team at white star are fantastic they got us a fantastic rate, couldn’t ask for better staff, always letting us know & updating us, we wouldn’t go any where else.

1 comment
WhiteStar Group
Customer S.WhiteStar Group

The reviewer stated that an incentive was offered for this review

Amazing

published

The team at white star JO C ERIC AND JOSH everyone I’ve dealt with have been incredible so supportive and got the best result for me highly recommend this team to anyone wanting to refinance or sort out finances they are so professional and personable that they make the whole process remarkably easy
I will forever be grateful
Thank you again so much
Cindy Price

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateJune 2022
Loan used forFirst Home
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1 comment
WhiteStar Group
Customer S.WhiteStar Group
John and Krissy

John and KrissySydney Surrounds, NSW

  • 2 reviews

I recommend anyone to switch there home loan and go with whitestar

published

I wouldn't hesitate in using whitestar again. They saved us. Amazing staff. Im out of debt thanks to there amazing dedication and wanting to help us. Please use them. I know i will be again.

1 comment
WhiteStar Group
Customer S.WhiteStar Group

Couldn't of done it without Whitestar

published

Thankyou so much Maria, Eric and the whole team at White Star.
After tragically losing my husband l was suddenly faced with the real possibility of losing my family home.Whitestar found me a loan and consolidated my debts into one easy no fuss payment.I can't thank you guys enough.Id highly recommend Whitestar to anybody wanting to consolidate,purchase or build a new home.They take the stress and fuss out of the whole process.thankyou Whitestar

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateMay 2022
Loan used forRefinancing
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1 comment
WhiteStar Group
Customer S.WhiteStar Group
Clare

ClareGreater Melbourne (Metropolitan), VIC

Amazing service! Amazing staff!

published

After having difficulty trying to secure a home loan through another broker, I decided to try Whitestar. Their level of service was incredible. Emma and Rebecca were great, and they sorted out finance for my house build very quickly. I would highly recommend this service to anyone looking for a home loan.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forHome Construction
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1 comment
WhiteStar Group
Customer S.WhiteStar Group

Excellent customer service and advice

published

Emma was amazing, always kept us updated on progress, nothing was to much trouble. The whole staff are so professional and caring, making the whole process easy. I highly recommend Emma, Rebecca and Katrina

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan Start DateApril 2022
Loan used forInvestment Property
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1 comment
WhiteStar Group
Customer S.WhiteStar Group
Finance

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Extremely Helpful

published

Rebecca & Evelyn couldn’t have been more helpful & friendly with my loan process. What a pleasure being able to speak to the same staff throughout the whole process - they made it seem less. Well done !

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forRefinancing
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1 comment
WhiteStar Group
Customer S.WhiteStar Group
wayne

wayneGreater Melbourne (Outer), VIC

  • 2 reviews

What a wonderful group of professionals

published

What a wonderful group of very professional people. From the first conversation with Emma to the last with Rebecca and the to and fro’s on the phone with questions that l needed answers for there was a lovely receptionist Debbie to direct me to the best person. They all contributed to a great experience for me and my wife and l thank you very much.
Wayne and Christine

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateMarch 2022
Loan used forSecond Home
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1 comment
WhiteStar Group
Customer S.WhiteStar Group
Sue S

Sue S

  • 2 reviews

Premium Customer Service

published

Just wanted to comment on the amazing service I have received from both Megan Kimpton and Debbie Bradley.
They have both carried out their task friendly, professionally and thoroughly. Nothing was too much trouble and they were already one step ahead. Everything was seem-less in the eviction of a previous tenant, the sorting of VCAT and the paperwork, the claim for unpaid rent and the new tenancy. Both have gone above and beyond to assist and support me.

I was previously with a different property manager before Whitestar and I can’t express how happy I am that I swapped.

Whitestsr must be extremely proud to have them working for them. They have represented Whitestar with premium customer service.

1 comment
WhiteStar Group
Customer S.WhiteStar Group
mark

markSouthwest, VIC

  • 2 reviews

its going to be a wonderful thing

published

I want to say a massive thank you to all staff that i have dealt with in this process it has been a very smooth run with outstanding results and communication whether it be through phone txt or email. I want to say a special thank you to narrelle josh and rebecca for your work performance and the fantastic attitude towards my application i would highly recommend whitestar group to any of my family and friends once again thankyou Mark E

1 comment
WhiteStar Group
Customer S.WhiteStar Group
Thomas

ThomasSydney, NSW

Excellent customer service and communication, no faults!!

published
Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateFebruary 2022
Loan used forRefinancing
See all answers
1 comment
WhiteStar Group
Customer S.WhiteStar Group
Debbie2683

Debbie2683Greater Melbourne (Metropolitan), VIC

  • 7 reviews

Brilliant Service

published

Maria and Katerina I cannot speak highly enough of your professionalism, prompt replies, focus on getting the job done and what I really loved most which turned me away from another lender was you never once did you judge me or make me feel I should be ashamed, you got me a great deal better than previous lender. You have done a fabulous job and you both need commending.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeFixed Rate
Loan Start DateFebruary 2022
Loan used forRefinancing
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1 comment
WhiteStar Group
Customer S.WhiteStar Group
Finance

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R Goutam

R GoutamMetropolitan Adelaide, SA

Excellent customer service and 7star for the staff .

published

Whitestar made our dream of having home come true. A very professional and personal approach from the staff. Whitestar guided me at all steps of the process. I was so lucky to find Whitestar online, and from the start till final payment it was so easy as they deal with outer bodies for you very professionally. I was not dreaming to be in my home so quick but the step by step counselling by Whitestar was so helpful. I was struggling from bad credit but then I followed the guidelines of Whitestar and was very impressed from approval to the final stage.
Thanking you everyone specially Joanne, Bec, Eric, Zoe and others.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan used forFirst Home
See all answers
1 comment
WhiteStar Group
Customer S.WhiteStar Group
Alan and Marg

Alan and MargBacchus Marsh

Mortage and Investment

published

We have been with White Star for many years now. Initially we were put on the right track with our existing mortgage and we refinanced with a much better deal than we already had.
Fast forward a few years and after a bit of reluctance we dove in to the investment market. The entire process could not have more simple with everything done for us. All we had to do was make a few decisions along the way

The Team at White Star were very professional, responsive when needed and accommodating. Should have invested years earlier.

1 comment
WhiteStar Group
Customer S.WhiteStar Group
Jesse

Jesse

  • 2 reviews

Jo is the best broker I've ever delt with!!!

published

Awsome broker's to deal with, tried 5 different company's till I tried white star and Jo there was by for the best, not only got me the best interest rate but was always contactable even whilst she was on holidays hell she was even more help then my own conveyancer about finding out what was going on. I definitly recommend!!!

1 comment
WhiteStar Group
Customer S.WhiteStar Group
Trav and Jo

Trav and JoBrisbane

Excellent Service and Lender Knowledge

published

Excellent Service and Communication, Narrelle and the team at WhiteStar did an amazing job arranging finance to utilise equity in our house so we can do the renovations we've been wanting to do, they helped us when our existing lender/broker couldn't and we had loan approval in under 2 weeks even over the new years break. We highly recommend WhiteStar to anyone looking for finance/refinance, thanks Narrelle and the Team at WhiteStar, fantastic work :-)

1 comment
WhiteStar Group
Customer S.WhiteStar Group

loan

published

The customer service experience was outstanding thank you .Emma,& Bec handled every aspect to a very high standard of competence and professionalism. Communication through the whole process was easy and available and the outcome was even better. Highly recommend this team to anyone wanting to refinance/consolidate. Amazing team

1 comment
WhiteStar Group
Customer S.WhiteStar Group
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Questions & Answers

Janie

Janieasked

WhiteStar Group Home Loans

Hi we have a block of land and we are paying it off it is in my husbands and my name plus two of our children we want to build on it but in 2012 we were forced to sell our home and the investment properties we had due to bad advise by a financial adviser so on our file my husband and myself it has Genworth so I was wandering do you have any suggestions on how to get a loan we would like to refinance and only have one loan plus we also have a few other loans and maybe consolidate them if possible

2 answers
Douglas M.
Douglas M.

I would strongly recommend you contact white star and get sound advise accordingly. I don’t hesitate to recommend Jo C the broker who helped me with my application.

WhiteStar Group
Customer S.WhiteStar Group

Hi Janie,

Thanks for your enquiry. We can definitely look into some options for you but we need to understand your situation better. Can you please contact us on 1300 652 842 or send your contact details and the best time for a chat to [email protected] so that I can get one of our consultants to give you a call.

The team at WhiteStar Group
[email protected]
1300 652 842

Kim

Kimasked

WhiteStar Group

How do you do loans, and if your credit is low and statement's got negative throughout it. Work and own a House, paying a loan off and you need a loan too fix your house up first, how do you work

1 answer
WhiteStar Group
Customer S.WhiteStar Group

Hi Kim, thank you for your enquiry today. We are a Mortgage Broker so we have over 20+lenders and 20+ years working with different customers and situations. Your situation may be something we can help with however we would need to have a quick chat to grab a few more details. Then we can explain what options there are etc. This way you can be more clear on the choices available to you and you can take it from there.

Could you please reply with your contact details so our brokers can have a quick chat with you to find out your options. Alternatively, you can call or email our team now if you're free to chat. Call 1300 652 842 or email [email protected].
Stay in touch,
WhiteStar Group
1300 652 842

Lolo

Loloasked

WhiteStar Group

I am looking to compare interest rates and deals on a loan based on my homes equity. I own my home in full. Is that what you help with?

1 answer
WhiteStar Group
Customer S.WhiteStar Group

Hi Lolo, thank you for making an enquiry. We can certainly look into some options for you! Our team has 20+ years experience in finding home loan solutions. Could you please reply with your contact details?

Alternatively, you can call or email our team now if you're free to chat. Call 1300 652 842 or email [email protected]. Thanks again :)

Stay in touch,
WhiteStar Group
1300 652 842

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