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Reviews

(643)
(50)
(5)
(11)
(26)
  • Site Admin
    4.8 (325)
  • Timeliness
    4.8 (375)
  • Plumbing & Waterproofing
    4.7 (207)
  • Flooring
    4.7 (152)
  • Build Stage
    • Pre-Construction (312)
    • Post-Construction (244)
    • Mid-Construction (95)
  • Structural Integrity
    4.9 (234)
  • Electrical & Lighting
    4.7 (199)
  • Customer Service
    4.9 (573)
  • Transparency
    4.7 (467)

Reviewer Photos & Videos

  • More

Rose

Rose

  • 2 reviews

Pre-tiling Inspection

published

We had a pre-tiling inspection yesterday and so far, the build has been so smooth. Our site supervisor, Bernie Refalo took us through the house and explained what had been done and what we should expect next. He was open and honest with a small quality issue we had, which he had organised to be immediately rectified. Bernie has managed the build perfectly - we are almost 6 weeks ahead of schedule and couldn't be happier with the product so far.

Customer Service
Site Admin
Timeliness
Transparency
Build StageMid-Construction
See all answers

Great experience

published

My partner and I are first home buyers and had spent previous weeks looking through our options and various builders. When we met Kassy and Nick from Emerald hills they couldn’t have been any nicer. They have both been unbelievably helpful and have made what I thought was going to be a stressful experience very easy. Nick was completely honest and transparent about the steps and prices that would be involved and we were very appreciative of this. Kassy was more then willing to help when it come to making any changes. Although we are on in the pre construction phase we are looking forward to working with them again in the future!

Very excited about what’s ahead and Kassy and Nick have been exceptional in making this happen!

Keiran Hallam

Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Keiran, thank you for the feedback on your experience so far with our sales team at Emerald Hills, keep us posted on your progress as your new home comes to life!

402884 Jones Internal Colour Selections

published

At our internal colour selection Interior designer Jodee, was very helpful in finalising our design selections and meticulously going through all details of the interior of our new home. Lee, also had some great input into the design of our butlers pantry. We very much appreciated the professionalism and great company of the staff.

Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Brigitta and Graham, thank you for the feedback on your experience so far with Jodee, keep us posted on your progress!

House has started

published

I had a call letting me know the slab has started and it will be done with in the week, drove pass the block today and the concrete guys told me it will be poured tomorrow, they are moving so well and the site is clean which is great.
Courtney Murphy has been so helpful also, explains everything to you, she does a great job.

Customer Service
Site Admin
Timeliness
Transparency
Build StagePre-Construction
See all answers
2 comments
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Ray and Maria, thank you for feedback about your building progress, Courtney was delighted to read your comment! Keep us posted on your progress and photos if you have time!

your welcome, have a great long weekend


Scotty and Amelia

Scotty and AmeliaHunter Region, NSW

Sales Consultant Stage

published

Early days into our build process and we have not been happier, as first home owners/builders we have no idea what we are doing but Gareth & Alison at Wallis Creek display have been exceptional. Nothing is too difficult, they always make you feel welcome, return phone calls and emails promptly, and I can definitely say it’s been a joy to have them look after our design in the early stages.
We are very much looking forward to the rest of our build if it all goes as smoothly as this!
Thanks again Gareth & Alison

Customer Service
Transparency
Build StagePre-Construction
Construction End DateNovember 2020
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Scotty and Amelia, thank you for the feedback about your building experience with us, Gareth and Alison we're so pleased to read your comments! Keep us posted on your progress!


Nicole

NicoleSydney, NSW

  • 3 reviews

Poor after construction service

published

Cold water from the tap at 37 degrees Celsius! What a waste of a valuable resource waiting for water to be cool to drink or to fill a jug for the fridge. After construction inspection didn’t agree this was a problem. What plumbers do they employ allow such a system?

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Transparency
Build StagePost-Construction
Construction End DateOctober 2016
See all answers
5 comments
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Nicole, we would like to investigate your concerns further, can you please provide us with your best contact details and job number via private message so we can assist you. Kind regards

Nicole
Nicole

Best Contact 96548390

McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Nicole, thank you for providing your details, the team will be in contact with you to discuss your concerns to assist you.


Excellent Help

published

Jodee Shepherd was great to deal with. I was a little unsure with my external colours and she helped me put something together that I loved! She explained everything thoroughly and smoothly. Would recommend her & McDonald Jones to anyone! So far my building process has been fantastic and I couldn't be happier. Thank you!

Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Flora, thank you for the great feedback about Jodee, she loves helping her customer create their dream homes! Please keep us posted on your building progress too!


Jeevan S.

Jeevan S.Sydney, NSW

Top rated service

published

We have been very happy with the excellent service we received from MJH Kellyville.

Vincent, our design consultant is incredible in his transparency and ability to provide clear and easy to understand information about each stage of construction and special mention to his team Linda and Bianca for looking after us from day one. Their entire service has been outstanding and hassle free.

Well deserved 5 stars.

Love your work MJH Kellyville!!

ta,
Jeevan

Customer Service
Timeliness
Transparency
Build StagePre-Construction
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Jeevan, thank you for the feedback on your experience with the team at Kellyville, please keep us posted on your progress!

Brilliant Personal Service

published

Jodee Shepherd has been great to deal with, her knowledge of products was excellent and helped us with choices we didn't think of. Our home will look and feel that much better due to the advice we received from Jodee. Len and Jessica have also been good to deal with, I hope the rest of the build follows the same experience as pre-construction.

Customer Service
Site Admin
Timeliness
Transparency
Build StagePre-Construction
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Nathan, thank you for the feedback about Jodee, Len and Jessica, they were delighted to read your comments, please keep us posted on your progress!

Advait C.

Advait C.Sydney Surrounds, NSW

Wonderful experience, great results

published
Build StagePost-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Advait, thank you for providing such detailed and honest feedback about your building experience, the team were so pleased to read your comments. Congratulations on moving into your new home, we hope you create lots of happy memories there!


Daniel

DanielSydney, NSW

Great team!

published

From the start, the team at McDonald Jones have been professional and helpful. All the way through the pre-construction process, from our sales rep Daniel Spinelli, CSO Ashley Lynas, Katherine at the MyChoice studio and the teams behind the scenes that have helped us create our home. Our construction is in the final stages and we can not speak highly enough of our construction supervisor Wayne Gordon! Looking forward to moving in!

Customer Service
Site Admin
Timeliness
Structural Integrity
Transparency
Build StageMid-Construction
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Daniel, thank you for the feedback about your building experience, we can't wait to see your new home finished, we would love to see photos too if you have time!


  • NSW
  • Verified customer

The start of my dream home

published

I am starting my new home, still early stages and Tracy has begun the process guiding me through these initial stages.
I have every confidence that on completion it will be my dream home.
Tracy is very friendly and answers all mine, and my family’s questions.
Thankyou to Tracy and MacDonald Jones homes.

Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Mrs Grace A, thank you for the feedback about your experience so far with Tracey, please keep us posted on your progress!


Sarah and Codie were fantastic. They were always quick to respond to any questions and we highly recommend them

published

We are not at the construction stage yet. We have been a little overwhelmed with the colours process and would have felt more comfortable with our selections if we were given more time at the studio without being rushed by the manager.
Perhaps it should be encouraged to use open appointments at the studio to have ALL selections made prior to external selections.

Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Sarah and Brett, thanks for the feedback about your experience so far, keep us posted on your progress!


Elsie and Steve

Elsie and SteveSydney, NSW

Exceptional Customer Experience, our Dream home becomes a reality!

published

From our first interaction, we knew Trupti from the McDonald Jones Team @Marsden Park would be the right person to assist us in designing our dream home. Trupti has been amazing to work with, throughout the process she was focused on delivering on all of our wish list items without compromise. Trupti’s design knowledge, guidance and tireless efforts have been invaluable to us, resulting in a home design that has exceeded our initial expectations. To top it all off she is very friendly and responsive which made what can be a daunting task so enjoyable and simple.

If you are thinking about building your dream home go and see the team @McDonald Jones Marsden Park.

Customer Service
Timeliness
Transparency
Build StagePre-Construction
Construction End DateNovember 2020
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Elsie and Steve, thank you for the feedback about your building journey so far, keep u posted on your progress!

Lina Paul

Lina PaulIllawarra, NSW

Happy and thanks

published

Had to face lot of troubles with the land initially but thanks to the supportive team in Mcdonald jones for being supportive and kind to stay with us throughout the Pre construction period.
A big thanks to lovely Len Lovell for making our dream home come true in drawings.
Thanks to the super creative team in My choice studio, special mention to Jennifer and Lee.
We cannot forget Sandy Hanly, our project coordinator for her immense support and guidance. Appreciate the initiatives by Courtney Murphy for her assistance when Sandy was on holidays.
Big thanks to the whole team of Mcdonald jones
Greatly appreciated.

Customer Service
Site Admin
Timeliness
Transparency
Build StageMid-Construction
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Lina Paul, thank you for taking the time to provide your feedback on your experience so far, we can't wait to see your new home!

K Dudley

K DudleySydney, NSW

Great Sales experience with Mitchell and Cathy

published

Just wanted to call out the great initial Sales discussions I had with Mitchell Pomfrett and Cathy Bejma in my recent sales process. They were informative and provided all the assistance I needed in regards to making my initial House choice easy.
It was a pleasure dealing with them in this initial phase of the process

Customer Service
Timeliness
Transparency
Build StagePre-Construction
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there, thanks so much for the feedback about Mitchell and Cathy, they love helping their customers create their dream homes!


Michelle Maltese

Michelle MalteseSydney Surrounds, NSW

  • Verified customer

Wow what a start ! Superb customer service. Looking forward to our Build with MJH

published

Vincent Klein, Linda and Bianca from MJH Kellyville have been fantastic during our pre construction process.
Vincent was very professional, efficient and nothing was a problem from him. Vincent listened to us and delivered exactly what we wanted.
Thank you so much for making this process so easy. Outstanding service, highly recommend Vincent and the Kellyville team

Customer Service
Transparency
Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Michelle, thanks so much for the feedback on your experience so far, keep us posted on your progress!

The reviewer stated that an incentive was offered for this review


Kate W.

Kate W.Sydney, NSW

  • NSW
  • Verified customer

Efficient, hassle free and prompt responses

published

Vincent at McDonald Jones Kellyville was recommended to us and we weren’t disappointed.

As mentioned his responses were prompt he handled our questions and any concerns with ease which in turn has made our entire initial process enjoyable giving us the greatest confidence in a hassle free build moving forward.

We can’t thank you enough

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePre-Construction
Construction End DateDecember 2020
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Kate, thanks so much for the feedback about Vince, keep us posted as your new home is built!


Alexandra

Alexandra

  • 2 reviews
  • Verified customer

Great experience

published

We have just finished the pre-construction phase of our build and have had a great experience.
Vince responded to any questions we had extremely fast and was very knowledgeable.
We are comfortable with our decision to build with McDonald Jones, thank you Vince and the team at Kellyville (Mikal & Linda).

Customer Service
Timeliness
Transparency
Build StagePre-Construction
See all answers
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Alexandra, thank you for your feedback about Vince and the team, they were delighted to read your comments.


402884 Jones External Palette with Benjamin Fernandez

published

We are in the process of deciding on our MyChoice Selections at Oak Flats.Our consultant Ben and Manager Lee have been very helpful and given valuable guidance to help us with our selections. All our email correspondence with the MyChoice Design Studio has been prompt and helpful.We are very happy with all the assistance provided .
We are greatly looking forward to our home build starting soon.

Build StagePre-Construction
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Brigitta and Graham, thank you for the feedback about your experience with the team, they were delighted to read your comments. We can't wait to see your new home come to life!


Page 1 of 37

Questions & Answers

Melanie Y.

Melanie Y.asked

Perception is subjective, but the figures tell the true tale.

I have been doing significant research on home builders for a few weeks now for my elderly parents who are downsizing. I have a mathematical brain and have successfully run my life on probability.

I have noticed here the pre construction reviews flooding in and looked a little deeper.

There are only 244 listed reviews that are people with completed homes, and of those 92 are less than 5 star happy. That is only 63.3% happily living in their home

More than 1 in 3 people are not 5 star happily living in their new home.

Doing the same figures on the other builders in my area the worst I calculate as 87.6% are 5 star.

I agree with sentiment from others here regarding the validity and indeed the reasons for the pre construction review.

Beware the pre construction review people

1 answer
Wotaj. Oke
Wotaj. Oke

Melanie you are onto something for sure. I think the numbers would be much higher if the disappearing 1 Star reviews were counted too (including mine) The people and I in my new estate have formed a social group. As we are all new here it’s easy making friends and we discuss our new homes built by different builders openly. The people who built with MJH in my estate all have something in common. We are all unhappy in one way or another. Some have left reviews here for them not to be approved. Others have taken MJH to fair trading. From salespeople blatantly lying to take your money, prices increasing greatly with hidden costs never mentioned, through to poor project management & even poorer quality building, a process that takes forever and any problems after final payment is made are totally ignored.
Very few who chose other companies experienced these issues & the vast majority are very happy with their new homes.
My build was terrible and I was ignored by MJH after I had made final payment.
They pretend they care on this site but it’s not the same story in private.
I now have it on the market after having another builder fix some MJH shortfalls to even make it saleable. I had to source my own occupation certificate, do my own drainage etc. I can only hope to regain costs to build quality with a proper builder this time.


Thomas

Thomasasked

Hi,
Am planning to build with McDonald Jones. Seeing all the post construction issues worries me. Cracked walls, poor plumbing job and so on.
Does this builder provides any contract clause to deal with these sort of issues. Like for example, if the client finds any issue we as a build takes responsibility and will be fixed within a certain time. Something like that.
The recent step up in overall review for McDonald Jones seems fabricated, if not bravoo!!
Any advise would be appreciated.

6 answers
Josie M.
Josie M.

Hi Thomas
After looking for a reputable builder myself now for a couple of months now. I fell in love with one of McDonald Jones display homes in Thornton and being the researcher I am, digging led me here. You and I are thinking the same Thomas.
Along with online research my sisters partner has a friend who is a site supervisor for McDonald Jones and I have been grilling him to no end. He has been quite up front with me which I appreciate but it has done nothing for my confidence in choosing them as my builder.
-site supervisors are not licenced builders
-site supervisors can be changed on your job without reason or notice
-tilers, plasters and painters are the cheapest they can find (cracks and poor workmanship *John P & tiling issues *Rebecca F both here in questions). Non local, non Australian, non qualified for the most part teams shipped from the nearest capital city
-the bare minimum is done to comply with regulations and often pictures are sent for sign off to their private certifier rather than the legal requirements of an on site inspection (hence the plumbing producing water 37 degrees as it’s not buried deep enough)
-compensation is offered first rather than a fix if you have defects
-he is trained to tell (bribe) clients who complain on here with he will fix it if the bad review is removed
-people in early stages are asked for reviews and staff who appear in those reviews are paid
I have seen many reviews disappear from here in the last few months and wondered why until I found my new friend

Meilka
Meilka

Took our relative 6 years to get the problems sorted with the build by MJH. 2 complaints to Fair Trading, & 2 personal registered letters to Bill McDonald and 1 on site visit by Bill McDonald who said "don't judge us on this judge us on how we fix it". Well the fix it took 6 years but am pleased to say it has now been fixed for 12 months with no further problems appearing - touch wood.

Thomas
Thomas

Thanks for the reply. I will keep this as a reference


Narelle

Narelleasked

Any feedback on builds in Crookwell NSW (Upper Lachlan Shire Area). Would love to hear about your experience building with MJH.

5 answers
wendy
wendy

HI Narelle, I know where crookwell is and have visited it a couple of times. Unfortunately my build was on the central coast NSW so I can not comment on builds in your area. I had a wonderful experience with MJH from the start to finish. I am a single women & therefore needed all the help I could get. Best of luck, Wendy

Narelle
Narelle

Hi Wendy, thanks for your reply. Happy to hear you had a wonderful building experience.

Melanie Y.
Melanie Y.

I would not build with MJH if they were the only builder on earth... nothing good can come from it. Pay more attention to the Q&A than the fabricated preconstruction reviews


Get an answer from our members and McDonald Jones Homes representatives

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