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PVPPerth, WA
- Verified customer
Very poor service 101
We currently building with 101 and very unimpressed by the company.
Drawings changed without notification.
What was agreed and documented in several meetings is now "missing"
When we raise an issue we are told "you don't know what you talking about" and treated like idiots.
We have a polished concrete floor and plumbers put pipes in wrong spot and left a 90mm hole on a bedroom.
All internal doors have a 23 to 25mm gap under them as they didn't allow for polished concrete and now claim that is industry stadard and we should of requested a smal...Read more
ler gap under the doors. Brick clean was extremely bad and tool 4 goes to get it reasonable. Glass has scratches and defects in about 20% of glass and it turns out 101 owns the glass company and they DOING what they can or do they say. Recommend you record EVERYTHING with them. Office promises stuff and leaves field staff to deliver. Supervisor did a great job and trades were exceptional but now senior management are going to fight us so building commision or court it is. Have made formal complaint to building commission so we will keep you all posted.
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Adrian and HayleyPerth, WA
- Verified customer
101 built our perfect home!!
Our build from start to finish was first class.
Craig Padfield gave us what we wanted in assisting us with our custom design - he listened, he was creative and he understood our needs.
Allie Whiteaker made it happen with her attention to detail and excellent suggestions at the pre-start stage.
Erin Chittleborough was a great liaison and she handed over the reins to Ruth Fentum who delivered with equal quality.
The standard of workmanship from the 101 trades was of a remarkable nature, fast, accurate, neat and tidy and they were very welcoming ...Read more
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Review collected in partnership with 101 Residential
Brooke
- 2 reviews
- Verified customer
Terrible issues
Have extreme issues with their workmanship, been emailing But getting very little response from any in-fact change over staff we have had 4 within 6mnths trying to deal with them and still not completed.
We are now going to go through legal assistance to get things sorted as they seem to say these thing take time.
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- Verified customer
Very happy with the final product
I had a custom build developed with 101 which was well managed and built before the deadline.
Overall the quality of the work was great, issues were communicated and resolved effectively.
I am very pleased with my new home and I will recommend 101 to friends and family when looking to build.
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Review collected in partnership with 101 Residential
Chris and RachPerth, WA
- Verified customer
Outstanding Site Supervisor- Mick
We had a very rough and disjointed prestart process, but thank goodness Mick was our site supervisor. He was on to everything and ensured that the build went smoothly. We genuinely felt confident with Mick overseeing our build. Our home is finished to a high standard and we are extremely happy with the quality workmanship. We had a couple of issues at the start with site works, but the General Manager worked with us to resolve the issue. The final cost matched the estimated cost and the build was completed ahead of schedule, which was great. Our home has turned out stunning, and a lot of that can be attributed to Mick and his team's dedication.
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Review collected in partnership with 101 Residential
- Verified customer
Mick made the difference
We had a rocky start with 101 seriously underestimating site works and slack with helping us design a practical house. Do not rely on their drafting team to put it together! However when it came to the a actual build, our site manager, Mick Mandaglio, was nothing short of brilliant, being accessible, responsive and highly professional. He was flexible and helpful with getting our externally organised tradies in at the right time. What really saved the day was being able to work things out direct over the mobile rather than going through the of...Read more
fice. Mick takes ownership of 'duty of care' and at one stage supplied additional fixtures to fix design issues which he determined should have been picked up by the office at drafting stage. Without him this review would have been 3 stars. Thanks, Mick, for making the difference and for ensuring a fantastic result!!! It was a pleasure working with you!!Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 101 Residential
JamesPerth, WA
- Verified customer
101 residential-REVIEW>
After a 5 year battle it seems that just a 1 positive phone call could resolve some clarity and hopefully change my mind in 101
Hopefully 101 and this build has made a turn for the good and my house will be my home. I will endeavour to update this and see how it goes.
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Tez and PatPerth, WA
- Verified customer
A dream come true
This is the second house that we have built, and in the 10 intervening years the process has changed considerably - and for the better! 101 helped us to customise our home and create something unique and perfect for our needs as an older couple who are downsizing. A special thanks to Brent our Project Manager who made it all come together with such a satisfying result.
1 comment
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Review collected in partnership with 101 Residential
SeanPerth, WA
- Verified customer
Delighted with the result
First house we have built so we were going in with little knowledge of the process.
Superb customer service from initially dealing with Andre in sales, Ashlea and Tracey during prestart then onto Ruth our liaison and Brent our Supervisor during the building.
The whole process was a lot easier than I expected and the team at 101 were quick and professional when any issues or questions we had arose.
Some initial problems with the site due to cap rock, but once the slab went down the house went up very quickly.
Our build is at the more affordab...Read more
1 comment
Customer Support C.101 Residential
Good morning Sean and Caress,
Thank you so much for taking the time to write a review.... Read more
I would like to say that 101 were so happy to hear that your first time building a home that you experienced great customer service through the whole process. I am thrilled to read that you would build with us again. We at 101 would like to take this opportunity to wish you and your family all the best for your life in your new home. Kind Regards The 101 Residential TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 101 Residential
RakeshkumarPerth, WA
- Verified customer
Very cooperative and understanding staff
It was very good experience with 101 and all of their staff. From design to all of stages of completion. We started in Feb 2018 and they completed within time frame what they promised. They are very eager to work with clients and responsive if there was any issue relating to any thing
1 comment
Customer Support C.101 Residential
Good afternoon Rakesh,
Thank you for taking the time to write a product review on behalf of 101.... Read more
We are so happy to hear you have such a positive experience building your home. We wish you all the best in your new home. Regards 101 TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 101 Residential
Wen Perth, WA
- Verified customer
Very happy with design and build!
We started in early 2018 assessing different builders and shortlisted 101, Danmar and Summit. I have previously built with Impressions and Content, and was involved in my parents' builds with Dale Alcock and APG. Craig Long did an awesome design for us although it was a bit more expensive than the others. He was really impressive from the start with knowledge of the R code requirements, having a really functional and good looking design, and being able to work changes with us on the spot (unlike other places where a salesperson talks to you, an...Read more
d a drafter you never meet does the plans). Pre-start was a bit mixed with quite a good process to agree the plans and choices for colours, finishes etc, but being passed through many hands at this point and having a few things slip through the cracks in terms of documentation. 101 were good about it though and honoured everything that was agreed in emails even when it was missed in the contracts. Build itself started in Oct 2018 with supervisor Michael Morley who was awesome with quality of work, communication, suggestions on managing issues, and help contacting tradies for side jobs. Ruth Fentum managed the paperwork in this time and was really on the ball with super prompt and clear communication, so we really appreciated that. We got to lock up in Jul 2022 and handover in Sep 2022 and overall really happy with the final product. Practical completion inspection was super thorough and guided through everything, much more comforting than other builds I've seen. Would happily recommend 101 to anyone building!1 comment
Customer Support C.101 Residential
Good afternoon Emily and Wen,
The team at 101 could not be happier with hearing how wonderful the building of your new home went, from the beginning at sales to the very end at key handover.... Read more
We wish you both many happy times and memories you will make in your new home. Regards The Team at 101Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 101 Residential
Les
- 2 reviews
- 1 like
- Verified customer
Great build with a great company
The build was of high quality and the company very easy to communicate with.
Our Supervisor 'Mike" ensured progress was constant, well managed and seamless (total build time 5 months and 1 week)
As this was a customized build the company offered various options to accommodate us to ensure the house was well designed for livability and efficiency.
The few minor issues were quickly sorted and the company's response to plan changes were prompt.
We're both very happy with the workmanship and professionalism of the company and found them to be very flexible and innovative.
Thanks guys. Well done
1 comment
Customer Support C.101 Residential
Good afternoon Les,
We love to hear positive feedback from our clients about our workmanship and staff. Thank you for taking the time out of your day to leave us a review.... Read more
We will be sure to pass on this great feedback. We wish you all the best in your new home. Regards The Team at 101Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 101 Residential
GrantWestern Australia
- 2 reviews
- 1 like
- Verified customer
House construction through 101 Residential.
The Build was well manage by Michael Morley from 101. He was easy to get along with and kept the trades flowing till the house was complete. Being an owner builder on the front house of that property I was impressed with his organization. Can’t fault the workmanship and any issues were resolved quickly in fact they were waiting on me to make decisions. Final cost went up but we changed the whole layout to accommodate the difficult STIRLING council.
Thanks
Regards
Grant Langston
1 comment
Customer Support C.101 Residential
Good afternoon Grant,
Thanks for taking the time to write a review. We loved hearing your feedback and that you felt confident during each stage of your build and are happy with the entire process,... Read more
The 101 Team would like to wish you all the best in your new home.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 101 Residential
klouPerth, WA
- Verified customer
Great experience
We have loved our experience from start to finish with 101. We met with Jadon so many times before deciding on a final plan and he was always more than obliging to work with us and our many changes to our plans including our desire for polished concrete -which is something not a lot of other builders offer. Mike ensured the building went fast, and the finished product was exactly what we wanted. And when any concerns did come up along the way Ruth was always easy to deal with and always went into great detail to ensure we were kept in the loop of the progress.
1 comment
Customer Support C.101 Residential
Good afternoon Klou,
Thank you so much for writing your review for 101 and it is lovely to hear that you loved your journey with 101 from start to finish.... Read more
We strive on our customer service 110% and that Mike handed over the home that you wanted and expected. The 101 team wish you all the best and many happy memories made. Regards The Team at 101Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 101 Residential
- Verified customer
Excellent build!!
Our build was well managed by Mike our supervisor. Very professional and accomodating. Mike has a great relationship with his contractors and therefore resulted in an efficient build with a very high level of finish. There were no hidden costs along the way. Overall extremely happy.
1 comment
Customer Support C.101 Residential
Good afternoon Ryan and Lara,
We appreciate your positive review and it certainly was a pleasure liaising with you during your whole journey with 101 Residential. Mike always strives to provide the b... Read more
est customer service to all our clients. Our trades also are the highest quality only for our builds. We wish you all the best with your new home.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 101 Residential
Alita M.Perth, WA
- Verified customer
Beautiful home, excellent builder
101 Residential have just got our house to lock up stage and it's looking fantastic! We designed our home ourselves, though with the help of 101's John Heslop to guide us. He made lots of wonderful suggestions of which we are now very greatful! Having never built before we were worried that our finishes wouldn't look like the display homes, but yesterday our kitchen went in and looks amazing!! We've been very particular about the finishes, wanting a unique design and the 101 team have 'nailed' it. Nick (our site supervisor) has been really un...Read more
derstanding, helpful and has ensured that our house has progressed quicker than we had imagined. Ruth at 101 always gets back to our emails so quickly and is always happy to answer our 'silly' questions! I would definitely recommend building with the 101 team. Alita1 comment
Customer Support C.101 Residential
Good morning Alita
Thank you so much for taking the time to write a review for 101 at this point in your build.... Read more
The team at 101 is looking forward to continuing this journey with you and handing over the keys to your forever home. You are more than welcome to ask as many 'silly' questions as you like. Thank you From the Team at 101 ResidentialSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Fantastic Building Company
101 Residential is a fantastic company to build with. They were easy to deal with from start to finish and very quick to answer any quires or concerns we had with our build. The house was completed in record time and there was never a job too big or too hard for them to tackle. I would recommend this building company to everyone as they made our first build very enjoyable and one to remember!
1 comment
Customer Support C.101 Residential
Good morning Ashleigh,
Thank you very much for your kind words and your recommendation. It was our pleasure to deliver your home in a timely and efficient manner. We wish you all the very best and we... Read more
are certainly proud your first build was stress free!Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 101 Residential
- Verified customer
Amazing Building Experience
We recently completed our first time build with 101 Residential and would not hesitate to build with them again or to recommend to a friend. We initially chose 101 from the quality of their display homes and the helpful guidance from the representative Stefan. The whole process was painless and incredibly efficient thanks to the guidance and can-do approach of our foreman Michael. We cannot stress how helpful and accommodating he and 101 Residential were the whole way through. The result is a beautiful and meticulously built forever home for our family. We cannot recommend 101 Residential highly enough.
1 comment
Customer Support C.101 Residential
Good morning Mark,
Thank you for taking the time to write a review.
... Read more
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Review collected in partnership with 101 Residential
Kylie N.Perth, WA
- Verified customer
Amazing Experience
We had an amazing experience with our build with 101. Chris the designer was super patient & helpful with our choice to build with 101 & designing our amazing house. As first time builders we were very overwhelmed with the process however Chris made it all sound so easy & nothing was a problem.
We had a few hiccups during the prestart & initial build phase with changing of staff & fill ins but this was soon forgotten once we were under the care of Ruth & Michael. They were fantastic. We couldn't of asked for a better team. The build seemed ...Read more
1 comment
Customer Support C.101 Residential
Good morning Kylie and Brad,
Thank you for your feedback.... Read more
The team are delighted that you are happy with your new home. It has been a pleasure assisting you throughout your build and to hear how impressed you are with Mike is lovely to hear. We wish you every happiness in your lovely new home and cant wait to come out and see all the finishing touches. Kind regards, The team at 101 ResidentialSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 101 Residential
JoePerth, WA
- 3 reviews
- 1 like
- Verified customer
Michael our Super-visor is Super-man
The fact is, we are the most pedantic and particular people you could ever meet. Yet we couldn't be more thrilled with the work of Michael our supervisor, Craig our sales and design consultant and Ruth our construction manager, throughout our design and build. Their efforts all the way through to ensure our high personal standards were exceeded by their professionalism and work, goes along way to me being confident that we will build with 101 again in the future. This isn't to say that the pre-start (poor experience with Ashlea) and initial bui...Read more
ld phase under a different supervisor didn't have multiple delays and problems. But the way 101 communicated with us, dealt with our concerns and fixed the problems by sending us Michael to finish our build (dismissing the first supervisor) shows that they are a company that works with their clients and work very hard to ensure the final product is something they and we are extremely proud of. The cost to value ratio on our build is extraordinary! People I know in the building industry are blown away at the quality and inclusions for the price we paid. We couldn't be happier with our finished home, after PCI service and the overall experience. Just amazing. Thank you Michael, Craig and Ruth.1 comment
Customer Support C.101 Residential
Good afternoon Joe and Beth
Thank you for taking the time to write a review.... Read more
We are delighted to deliver you a home with high quality workmanship and outstanding support along the way. It is wonderful to read of your experience from Initial Design to Construction. We aim to provide swift action when addressing any concerns you may have and are happy we could resolve them for you to a high standard. We sincerely wish you all the best in your new home. 101 Residential TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 101 Residential
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Questions & Answers
Helenasked
Have anyone recently built with 101? How is their build quality ? Like some of their house design but feel a bit horrified to proceed after looking at google reviews, do not wanna stuck with a leaking house since this is a huge investment.
1 answer
Customer Support C.101 Residential
Hi Helen,
We completely understand your concerns when making such an important decision. We can say 101 have built over 1400 homes since 2011. Initially along that journey and through the building boom, all builders had some quality issues if we are honest with ourselves, 101 were not immune to that and we have since addressed this.
We spent a lot of time developing an upper floor detailing and weatherproof system that in our view leads the market in ensuring a quality, safe, watertight home for your family that is unique to 101.
Please feel free to contact us and we explain what 101 currently do different to other builders so we can give you piece of mind.
Regards the 101 team.
Disapptdasked
Hi
We are currently building with 101. Had a pleasant start to the process, and were excited for the build to begin.
Then we received an email to say that it’s the owner’s responsibility to organise the ‘stormwater’. We looked at the contract now to discover that it’s ‘not included’, yet at no time were we alerted to this important process.
Would just like to confirm if this ‘stormwater’ is the soakwell(s)? We’ve looked at out site plans and there are symbols where the soakwells should be. We’d be really disappointed if this was not included. It’s not so much the extra payment, but the hassle of organising yet another thing that could have easily been included in the build price. What would be even more disappointing is if it were a sneaky attempt to not include it and making the ‘build’ more affordable.
1 answer
Customer Support C.101 Residential
Good afternoon Disapptd
Thank you for your question and feedback with regard to your experience with 101 Residential.
We are also excited to be starting your construction process and we look forward to continuing the high level of customer service you have received throughout the sales and prestart process.
We can confirm that stormwater is the soak wells/connection which we are required to show on the final plans to obtain the necessary approvals. We apologise if we have not been clear throughout the pre-construction process that this was left out of your contract and nominated as owner supplied, however this is quite common for our clients to do. We are certainly more than happy to provide a quote to include stormwater as a part of your contact which would eliminate the hassle of owner supplied coordination during the construction period.
You are welcome to contact us further at [email protected] to discuss.
Thanks very much
101 Construction Team
Katieasked
Has anyone here build with 101 residential and taken up their plunge pool inclusion? Are there any hidden nasties I should know about? The only reason I enquired with them however now they are really taking my interest with their designs etc. Would love to hear someone's experience who have built with them including the pool
3 answers
Sorry, the promotion we got was the one with the kitchen package, air con, high ceilings, stone bench tops.
The swimming pool package came out next.
The best thing is to ask them all the questions you have -
What comes with the pool?
Is fencing included?
How much paving comes with the pool?
Is there a pump?
Warranty period of the pool?
You may wish to upgrade your pool and pay the difference - jets at one end, or add connections for future pool heater or water blade into the pool as a feature.
Sometimes, you may get it at cost price through the builder, just depends on theirbuying power.
Just ask them.
Hope this helps.
Cliff
Hi Cliff, thank you so much for your answer! Definetaly havent considered some of those things being a first home buyer.
Can I ask how your experience was? And how long your build took? I’m stuck between choosing between 101 and blueprint homes. The bad review on 101 scare me.. but the pool inclusion & two storey house IN my budget is very attractive. (Alkimos/Jindalee/Yanchep area)
Thank yoooouu!!
We too are looking at the splash and panache promotion. The pool comes with pump, filter, delivery and installation. No landscaping and fencing is included. It’s the allure swimming pool by aqua technics, 5m x 2.5m. We spoke to a salesperson today and the promotion is available on one storey and custom builds too.
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Customer Support C.101 Residential
Good morning Tez and Pat,
Thank you for taking the time to write a review and it has been a pleasure to build your second home for you.... Read more
It is a pleasure to hear that your Sales Consultant and Project Manager Brent delivered your home that you are able to retire in. The 101 Team wish you all the best in your new home.