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Reviews

5.0

82 reviews
5
(79)
4
(3)
3
(0)
2
(0)
1
(0)
  • Transparency
    4.9 (28)
  • Customer Service
    5.0 (23)
  • Loan TypeVariable Rate (12) · Split (3) · Fixed Rate (2)
  • Application Process
    5.0 (22)
  • Timeliness
    4.8 (22)
  • Loan used for
    • Refinancing (11)
    • First Home (4)
    • Second Home (3)
    • Investment Property (2)
    • Renovation (1)
    • Home Construction (1)
  • Loan Term28.778 years (9)
  • Online Tools
    4.5 (6)
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iggy

iggySydney, NSW

  • 2 reviews

Outstanding from A to Z

published

I received the most professional and personal assistance from White Star than any other lender. All the staff I had dealings with went to great lengths to help me in every conceivable way, from doing a lot of the running around for me to ensuring all my needs were met. I cannot praise the staff enough for all the personal assistance they extended to me. Forget about the Banks and other lenders, White Star should be your first stop. Thank you to all the people at White Star for all your help, without you I wouldn't have been able to get back on track.



1 comment
WhiteStar Group
Customer S.WhiteStar Group

Dear Iggy, Thank you so much for taking the time to let us know you were happy with the service you received from WhiteStar. We hope we can assist you again in the future. All the best and thank you from the WhiteStar Team.

Went above and beyond, dedicated staff

published

I approached WhiteStar Lending to assist with the purchase of my home. Staff were very approachable and willing to keep me updated and informed through out the process of applying to the bank. I was impressed with the level of service, I received more than I expected, including when the team helped me at a time that my solicitor let me down. Their service was more than I have ever received applying direct to a bank. Staff cared for my financial benefit and for a greater financial future for me.

1 comment
WhiteStar Group
Customer S.WhiteStar Group

Dear N.L, Thank you so much for your positive feedback. That is exactly what we strive for. I am so glad everything worked out well for you and we really hope to help you again in the future. Thank you from the WhiteStar Team.



Page 5 of 5
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Questions & Answers

Janie

Janieasked

WhiteStar Group Home Loans

Hi we have a block of land and we are paying it off it is in my husbands and my name plus two of our children we want to build on it but in 2012 we were forced to sell our home and the investment properties we had due to bad advise by a financial adviser so on our file my husband and myself it has Genworth so I was wandering do you have any suggestions on how to get a loan we would like to refinance and only have one loan plus we also have a few other loans and maybe consolidate them if possible

2 answers
Douglas M.
Douglas M.

I would strongly recommend you contact white star and get sound advise accordingly. I don’t hesitate to recommend Jo C the broker who helped me with my application.

WhiteStar Group
Customer S.WhiteStar Group

Hi Janie,



Thanks for your enquiry. We can definitely look into some options for you but we need to understand your situation better. Can you please contact us on 1300 652 842 or send your contact details and the best time for a chat to [email protected] so that I can get one of our consultants to give you a call.

The team at WhiteStar Group
[email protected]
1300 652 842

Kim

Kimasked

WhiteStar Group

How do you do loans, and if your credit is low and statement's got negative throughout it. Work and own a House, paying a loan off and you need a loan too fix your house up first, how do you work

1 answer
WhiteStar Group
Customer S.WhiteStar Group

Hi Kim, thank you for your enquiry today. We are a Mortgage Broker so we have over 20+lenders and 20+ years working with different customers and situations. Your situation may be something we can help with however we would need to have a quick chat to grab a few more details. Then we can explain what options there are etc. This way you can be more clear on the choices available to you and you can take it from there.

Could you please reply with your contact details so our brokers can have a quick chat with you to find out your options. Alternatively, you can call or email our team now if you're free to chat. Call 1300 652 842 or email [email protected].
Stay in touch,
WhiteStar Group
1300 652 842

Lolo

Loloasked

WhiteStar Group

I am looking to compare interest rates and deals on a loan based on my homes equity. I own my home in full. Is that what you help with?

1 answer
WhiteStar Group
Customer S.WhiteStar Group

Hi Lolo, thank you for making an enquiry. We can certainly look into some options for you! Our team has 20+ years experience in finding home loan solutions. Could you please reply with your contact details?

Alternatively, you can call or email our team now if you're free to chat. Call 1300 652 842 or email [email protected]. Thanks again :)

Stay in touch,
WhiteStar Group
1300 652 842

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